Every review we hold for the Leeds office, from every platform, shown as written. First names only.
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5/5
GoogleI cannot thank William H Brown enough for helping me buy my first property! From putting my offer in on the house to getting my keys, I felt comfortable the whole way through due to the help from Orgeta Morina. I know it is not easy buying a home (especially when itβs your 1st home) but I was kept up to date throughout and advised on the best options for me from Orgeta. I was so lucky to deal with her from start to finish as she went above and beyond. Thank you to the whole Crossgates branch!
Sandra Β· 15 September 2025
Agent replied Β· 22 September 2025
Hello Sandra,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Orgeta and the Crossgates team made your first home-buying experience a positive one. Your kind words mean a lot to us, and we're delighted to have been part of this important milestone in your life.
Best wishes,
Lucy, Customer Relations Team
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5/5
GoogleMy experience and expectations with this agency had been exceptional.Being a first time buyer mostly comes with a lot of issues,but I wasn't nervous at all because i knew and felt i was with the right agents.They took time to explain everything to me and helped me navigate through the process without making the mistakes most buyers do.
I couldn't help but admire all the effort my agent, Georgie Collins put in to make this a success.She has great communication skills, resilience and dedication.
She would send texts, emails and calls almost every time, sometimes going out of her way.She is a real gem,WHB is lucky to have her.
To buyers and sellers alike,look no further than WHB if you need the best estate agents to help you through your purchasing and selling process.
Rosemond Β· 7 September 2025
Agent replied Β· 8 September 2025
Thank you so much for taking the time to share your exceptional experience with WHB! We pride ourselves on providing excellent service to our first-time buyers, and we are thrilled to hear that we met and exceeded your expectations. Georgie truly is a gem, and we are lucky to have her on our team. Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe want to say a massive thank you to Alona & the team at William H Brown for their help with our house purchase. Alona was beyond helpful as our mortgage broker, answering any question that we had & supporting us through the difficult process. We never felt out of the loop or unsure on what was happening. She made us feel comfortable and supported always! We cannot recommend William H Brown Crossgates enough!
Caitlin Β· 19 May 2025
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5/5
GoogleI would like to thank Georgie collins for all your help in selling my property. Very professional thankyou from A&E MILLER
Andrew Β· 16 December 2025
Agent replied Β· 16 April 2026
Thank you, for your kind words! We are so happy to have been able to help you sell your property and it was a pleasure working with you. Our team takes pride in providing professional service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI want to say a hugeee thankyou to Alona for all her help with my house purchase. she has been so amazing with explaining the process and supporting me throughout each step. this was my first house purchase so i didnt have much knowledge but i felt like i had guidance throughout because of Alona. Could not reccommend her enough Thankyouuu!!!!π«ΆπΌ
Miya Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! It was a pleasure to guide you through your first house purchase and I'm thrilled to hear that you had a positive experience. I appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAlona was fantastic sorting out my remortgage, super friendly and helped me understand everything I was signing up for.
Joshua Β· 2 November 2025
Agent replied Β· 23 November 2025
Thank you for your kind words! We are thrilled to hear that Alona provided excellent service for your remortgage. Our team takes pride in being friendly and thorough to ensure our customers fully understand their agreements. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI am buying a house through William H Brown and have been helped at every step of the way by Dag ( Dagnija Berzina) who has been outstanding. She is always quick to respond and knowledgeable and very professional- I highly recommend her and the Crossgates team.
Julie Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your positive feedback! Dag is an essential part of our team at William H Brown and we are thrilled to hear about your exceptional experience with her. We will make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHayley was amazing, great customer service, very welcoming and professional, would highly recommend!
William Β· 9 November 2025
Agent replied Β· 23 November 2025
Thank you so much for your review! We are thrilled to hear that Hayley provided exceptional customer service and made you feel welcome and valued. We pride ourselves on creating a professional and welcoming environment and we greatly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI contacted the branch just short of a week ago and have been assisted by one of your team Millie, whom is nothing but attentive and helpful. Her communication was impeccable and ultimately found me a property that Iβll be moving into within the next few days.
Emma Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Millie was able to provide you with exceptional service and helped you find your dream property. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleDifferent from other agents in crossgates unlike other agents they actively market property and seek out potential buyers they don't sit about waiting for phone to ringthey sold my house very quickly .The staff are brilliant constantly pushing.The manager Elliot is a go getter and gets the job doneThank you all Highley recommend
Rebecca Β· 17 April 2024
Agent replied Β· 16 June 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
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5/5
GoogleO very well then, the staff's were excellent, good public relations, perfect communication skills very accurate documentation with a very warm reception I recommend Willam H Brown for all your housing needs in the UK. The one that trills me the most was our little gift pack appreciating us for using William H Brown thank you Molly and Javis we really appreciate π
Gloria Β· 21 August 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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5/5
GoogleElliott was incredibly helpful and professional throughout our home-buying process. As a first time buyer I really appreciated having him on hand at every step to offer advice. He really went above and beyond for us considering that we had 2 houses which fell though. I don't think we would have secured the house without his expert guidance especially with the Covid Pandemic which changed the dynamic of thinks. We are so grateful for your excellent dedication to service, thank you very much again Elliott!!PositiveResponsiveness, Professionalism
Rumbidzai Β· 17 June 2021
Agent replied Β· 16 June 2024
Hello Rumbidzai, thank you for lovely feedback of our team here in Crossgates! We're so glad we could help you with the entire home buying process and we will pass on your glowing comments to Elliot!
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5/5
GoogleI echo many of the 5 star reviews below. The service I received from George and Naomi was above and beyond throughout the whole process of buying and selling my property. Professional, kind and sympathetic with lovely manners and fantastic communication. They tirelessly chased solicitors and made it possible for me to buy my dream home. They worked hard to keep myself and my vendor in the loop, providing us both with confidence and putting us at ease. They made me feel looked after and canβt thank them enough :) a real credit to the branch!
Nicky Β· 17 June 2021
Agent replied Β· 16 June 2024
Hello Nicola, thank you very much for taking the time to leave our team with a 5-star google review, we really appreciate it!
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5/5
GoogleI had an amazing experience with Meekaeel at Lettings! From the very beginning, he was friendly, professional, and genuinely invested in helping me find the right place. He listened to what I was looking for and helped me find the perfect home. The whole process was smooth and stress-free. I couldnβt be happier with the service I received. Thank you, Meekaeel - highly recommend!
Yadasht Β· 9 August 2025
Agent replied Β· 8 September 2025
Thank you for your kind words! It was a pleasure assisting you in finding your dream home. We pride ourselves on providing exceptional service and we're so glad to hear we exceeded your expectations. Thanks for recommending us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
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5/5
GoogleGeorgina was incredible with helping us get our first home going above and beyond our expectations! Me and my partner are first time buyers and were fairly clueless to the process but Georgina made sure we were informed every step of the way and explained everything thoroughly making sure we understood!
C Β· 18 March 2024
Agent replied Β· 16 June 2024
Many thanks C R for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA huge thanks to Georgie Collins at WH Brown who was with us throughout the long process of selling our property.
Georgie was very responsive and supportive and nothing was too much trouble.
Holly Β· 22 December 2024
Agent replied Β· 10 January 2025
Thank you for your thoughtful 5* review Holly! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGeorgina Clough was my mortgage broker and was absolutely fantastic. She provided me with invaluable support during the process of my property purchase. She is very knowledgeable and made sure that I understood everything about the mortgage, which can be a complicated topic. I would recommend her to anyone and look forward to working with her again.
Mary Β· 23 March 2025
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5/5
GoogleAs first time buyers we were a bit overwhelmed with all the information available however Elliott helped us throughout with clear communication. We were able to get in touch with him day and night, once even at 10pm! Nothing was ever too much trouble for him. We are so glad we chose to use Elliott as going forwards we know all our remortgaging will be as simple and pain free as that first purchase! Thank you Elliott :)PositiveResponsiveness, Quality, Professionalism, Value
Suzy Β· 17 June 2020
Agent replied Β· 16 June 2024
Hello Suzy, thank you so much for taking the time to leave such a lovely review! We always pride ourselves and helping as much as possible and we're so glad to hear delivered this and beyond!
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5/5
GoogleHad a brilliant experience with valuation by hayley and mortgage advice from Emma - both went above and beyond, extremely thorough and felt immediately at ease with both of them and able to ask questions.
Lauren Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are so happy to hear that Hayley and Emma provided you with a thorough and comfortable experience. Our team always strives to go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMortgage advisor Alona has helped us in every step of the way. She communicated everything and took alot of stress off of us. i would highly reccommend and could not thank her enough for all her help!!!
Stevev Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for the positive feedback! We're thrilled to hear that Alona provided helpful and stress-free service as your mortgage advisor. We'll pass along your thanks to her and continue to provide exceptional support to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleIn the process of selling my house and so far have been great. Prompt responses to questions if I call the office and Beth Wilkie got the listing on fast and listened to all that we suggested. β¦
Chris Β· 16 December 2025
Agent replied Β· 8 September 2025
Thank you for your kind words! We strive to provide prompt and attentive service to all our clients. Our team, led by Beth Wilkie, always aims to listen and accommodate your needs throughout the selling process. Thank you for trusting us β¦ More
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5/5
GoogleGreat estate agent and service provided, all staff very welcoming and professional. Specifically delt with by Alona who was very friendly and efficient. Recommended π β¦
Steve Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are so glad Alona could provide you with excellent service. Our team strives to make every customer feel welcome and satisfied. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleDaniel visited us for a valuation, he was professional, sociable and very knowledgeable
He chatted lots about our options, as we are unsure about moving.
He spoke about WH Brown and how things work
If or when we decide to move ver will definitely be using Daniel.
Nothing was a problem, he made us feel at ease and we feel he would work with us
Just an all round lovely guy who does his job really well
It was a pleasure having him in our home π
Michelle & Neil Wainman
Itz Β· 15 June 2024
Agent replied Β· 24 August 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRecently purchased a house through William H Brown Crossgates and also used their mortgage broker service with Georgina. Excellent service from start to finish, Georgina was very friendly, professional and available at any point to contact when I was feeling anxious about the process. Alena was a huge help in trying to get things progressed as the solicitors we had used were rubbish to say the least. Wouldnβt have completed if it wasnβt for them. Honestly amazing service and would recommend to anyone.
Lauren Β· 17 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.