Reeds Rains, Crossgates reviews in Leeds

★★★★★ 1/5

Google

Will never go anywhere near you guys again, I suggest others do the same. I lived in a property with no hot water and black mould everywhere for 6 months when we eventually got fed up and left, you tried charging me an extra months rent, tried charging me for things like the doors which where in the same state when we moved in!! The bathroom door couldn't even close! We tried to fight and get our deposit back but you guys wouldn't send me the call recordings I asked for which stated rent was paid until the 11th of each month. All in all £700 deposit gone.. to pay for what? Avoid at all costs Regards 64 Dawlish mount LS9 9DY Update I have received an email from James at reeds rains requesting that this be deleted or it will be escalated... James please don't threaten me I am voicing my opinion, you had 3 adults in a two and a half bedroom house you only put me and Dave on the tenancy agreement, surely it's still classed as a HMO even if you put Gareth down as a permanent lodger. I could reel off things that never got fixed all day like the light switch in the kitchen which just fell off the wall when touched, your handyman came to look said he wasn't allowed to touch electrics but nobody ever turned up to try fix it but yet you try charging me for it... I'm struggling to work out what was actually our fault with the property and really struggling to get my head around what was worth £695 daylight robbery tbh Wow update again after this I received an email 5 minutes ago chasing me for £566 for rent? Now the rent was 495 I'm not sure where this figure is from and the rent was paid up to date if they sent me the requested call recordings (that I have asked for since October) it would prove to them that it was paid to the date we left. I'm not enjoying the harassment and ignoring my requests. Especially when they have kept the deposit of 695?! Please if you can avoid these cowboys at all costs. Update -17/06/2021 - I am absolutely gob smacked to still bing chased for a council tax bill from the 4th of October when I moved out to the 22nd of October when Gareth Buckley moved out. If you want to chase anyone for this is should be him. They won't say he was on the tenancy as it would have made 3 adults in the property and no HMO safety. He was put down as a permanent lodger. We were forced to move out asap I moved out on the 4th can someone please explain why this council tax bill has not been sent to either the landlord or Gareth Buckley who was still in the house ?

Hiya · 18 January 2022

★★★★★ 1/5

Facebook

Hi everyone, I would avoid renting from here at all cost - the lack of care Reeds Rains and their staff show for tenants is appalling, they have terrible communication - will leave issues and requests for repairs ignored - and rarely answer the phone whenever I've tried to get in touch with them. Ironically, they have an incredibly heavy handed and pushy approach when it comes to getting simple things from tenants. If you want an agency that shows care for tenants, this is not the one.

Ingy · 29 June 2021

★★★★★ 5/5

Google

The branch has been really quick to answer any questions I’ve had and put my mind at rest before I moved into my rental. Highly recommend James and Jane! 👍🏻PositiveResponsiveness, Professionalism

Arthur · 25 August 2021

★★★★★ 1/5

Google

Disgusting disregard for the health and safety of tenants aswell as conjuring up ridiculous prices to the extent of 100's of pounds for small repairs worth £5 except when asked to provide evidence of these repair values the conversation quickly takes a sharp turn.Mold, damp, rotten skirting boards, dangerous open electrics and no warm water are just a few examples of how reeds rains holds their golden standards. Unfortunately I can't set this review to 0 out of 5 so even now that's proof they still take what isn't actually owed to them

Benjamin · 18 January 2021

★★★★★ 1/5

Google

Massive waste of time and money. We used RR to rent a property and when we discovered multiple problems with the property we'd report them immediately via the means we were given through RR. And after we vacated the property they withheld our deposit claiming the damage was our fault. We asked for the call recordings as proof that we'd documented the damages so the could send someone out to repair the property and they completely ignored our requests and got attitude from the staff at the branch. Since we've left the RR property we went to a private landlord and they've been great. Seriously, cut out the middle man.

Dave · 18 January 2021

★★★★★ 5/5

Google

Excellent service from all the team. They really seemed to love promoting our house and putting us first. throughout. Nothing was too much trouble. Extremely efficient and professional and wouldnt hesitate to use RR in the future and I will certainly recommend to friends and family. A big thankyou to all.

Anne · 19 January 2019

★★★★★ 1/5

Google

Rang up to arrange a viewing on a property to be asked to leave my details as the system was down and they'd ring back, but to rest assured that we can have a viewing. Couple of days passed by no call back, I ring them up to chase to be told that the viewings are now fully book and they're sorry nobody rang me back.NegativeResponsiveness

Adam · 25 August 2022

★★★★★ 5/5

Google

We were the purchases of our property through RR Crossgates. All the staff were very helpful and kept us informed and told us when we needed to chase our solicitors. We have been really impressed with the Crossgates Team. Thank you

Picko270 · 19 January 2018

★★★★★ 5/5

Google

First time going through an estate agents to let a property, the whole team have been very helpful & communicative throughout the whole process! Thank you guys :) Emma, Jane & James in particular were fantastic to deal with!

Tom · 19 January 2019

★★★★★ 5/5

Google

Samer, was great he set up the mortgages and dealt with a minor hishap and sorted any issues out. It was a very easy process and took the stress out of it all. Thanks again for your help.

Emma · 19 January 2019

★★★★★ 4/5

Google

Had a positive experience, the advert for my house was brilliant. Sometimes it was hard to get them on the phone, but they always phoned back.

David · 17 August 2024

★★★★★ 5/5

Google

Great service from Sarah. Kept us informed throughout by phone and email, chased issues/queries promptly and kept the sale moving by being proactive and chasing whoever was needed to make the next step. Definitely recommend.

Alison · 19 January 2020

★★★★★ 5/5

Google

Excellent service from start to finish of the sale of our property. Jane and all the team at Crossgate are always helpful and offer lots of advice to help the sale go through smoothly.

Julie · 19 January 2020

★★★★★ 5/5

Google

Great service from James and Jane today after being stuck with an electricity metre who went out of their way to help! Many thanks! I would definitely recommend reeds rains Crossgates for management of lettings!

Fiona · 19 January 2019

★★★★★ 5/5

Google

Would love to mention Kerry Harrington who went above and beyond to help me get all the paper work sorted as my guarantor did not love close by so it had to be emailed to another office in the uk. She kept me up to date with everything. Would defo recommend to anyone to get in touch with Kerry

Sarah · 18 January 2021

★★★★★ 5/5

Google

Great service dealt with sale fast, able to answer questions promptly. In contact with Jane primarily, but have dealt with other staff who gave a great service as well.

Julie · 19 January 2020

★★★★★ 5/5

Google

Fantastic help and support throughout the buying process. Quick response to emails and happy to offer further guidance when needed. Thank you!PositiveProfessionalism

Alice · 25 August 2021

★★★★★ 5/5

Google

James @ Crossgates was a star. Big thanks for sorting / chasing things through.

Kev · 19 January 2018

★★★★★ 5/5

Google

Very helpful staff and informative. James and Sarah both were great answering all questions and helping us move in with no hassle at all!

Beth · 19 January 2020

★★★★★ 1/5

Google

I paid my rent for 6 months up front as requested in full.. 1 weel before my tenancy was up i was told the office had made a mistake 6 months ago and refussed to release my bond until i rectifued their error... poor service look elsewhere uf you want to be treated like a human.

Peter · 19 January 2020

★★★★★ 5/5

Google

Made sale stress free Claire,Jayne and Emma always there to answer any question and kept us well informed .would highly recommend .Thanks again Crossgates branch

John · 19 January 2019

★★★★★ 2/5

Google

The main reasons for a score of 2 are that Claire recommended their own solicitors who were beyond useless and incompetent and also the most expensive. Also, the 'Admin' at the beginning was poor e.g. many errors on the brochure and Rightmove and it felt like I had to do all the leg work.

Janet · 19 January 2020

★★★★★ 5/5

Google

Great service from all the team at Reeds Rains, Crossgates, especially from Jane and Claire. Many thanks to all From Sue Pearson.

David · 19 January 2018

★★★★★ 1/5

Google

Rented a property found out they lied about a Guarantor just to get extra fees. Would never use again.

Emma · 19 January 2019