Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMessage for Matt, director, in regards to your response to my review. You questioned what I meant by the tenants were demanded to pay more than expected. It was nothing to do with the deposit.
The girls were assured that they had paid their full tenancy up to their leaving date, even having a written message from Redbrick stating they were fully up to date. Then suddenly out of nowhere another message comes stating Redbrick got it wrong and hadn't charged them enough and as a result all the tenants had to pay another £700+. There was no compassion shown at all from Redbrick regarding this.
Also Matt in the office then complained to the tenants that I had placed a poor review. The review is 100% accurate as you have alluded to in your response. Very poor show from Matt who I feel has been very unprofessional on several occasions during the tenancy.
The girls did get most but not all of their deposit back but not until they complained several times about the unfair amount of deductions initially to be charged in particular for the dirty mattresses which the girls have written confirmation they complained about to you when they moved in from day 1. Fortunately the girls saved all messages and photographs regarding the property and discussion with Redbrick so could prove their point.
Your responses to complaints on the reviews are admirable but too little too late for my daughter and her fellow student nurses. Who had enough to deal with this year.
Anyone reading this and considering using Redbrick please do your research and be prepared for long, drawn out responses to any issues and certain office staff being patronising and unprofessional.NegativeResponsiveness, Professionalism
Kirsty · 25 August 2021
Agent replied · 25 October 2023
Good morning Kirsty. I thought I had covered the issue in your other review but it looks like I misunderstood your complaint, so please accept my apologies for that.
I've had a chat with Matt and he explained the situation to me thoroughly. Once again, I can only apologise for the misunderstanding and it is obvious that we had not communicated the rent amount and frequency thoroughly enough to the tenants, which is not great at all from us. The last thing the girls needed was a nasty surprise like that during what must have been a very trying time for them.
We have learned from this error, and the latest update to our system allows the tenants to put the frequency and amounts of payments on the tenancy agreement themselves so they know from the start what the landlord expects from them.
Again, they were a really great set of tenants and I remember when the first tenant moved in I was more than happy to carry all her boxes of belongings from her car up to her attic bedroom to help her move in, myself. The point being, we do genuinely care for our tenants, and we are not out to upset them.
Please do not hesitate to contact me direct should you have any further complaints (matt@redbrickproperties.co.uk).
All the best, Matt (Director).
★★★★★ 5/5
GoogleAs a first time landlord I couldn’t have chosen a better company to manage my property. Joy is professional, friendly, knowledgable and efficient. She made the whole process easy and seamless. I had lots of questions and she was more than happy to answer them all. I chose the full management service as this suits my circumstances. The photos and virtual three D tour of my property look professional and really showcase my property. I had three bookings within an hour of my property going live.
Joy has the human touch, recognising and acknowledging any concerns I had. I feel confident leaving my property in the very capable hands of Joy and her team and wouldn’t hesitate to recommend.PositiveResponsiveness, Professionalism
Lisa · 25 August 2021
Agent replied · 25 October 2023
Hi Lisa, thank you so much for the great review. I will pass your comments to Joy who will be so pleased she had provided you with a good service. Foxcroft Mount is such a lovely property and a pleasure to manage. We decided to offer the 3D Virtual Tours for free to all our Full Management landlords as these are trying times, and it is the safest way to show a prospective tenant a property. I'm so pleased that you wouldn't hesitate to recommend our services. Thank you. Matt (Director).
★★★★★ 5/5
GoogleAs tenants, we've had a really good experience with Redbrick.
To begin with, they sorted us out with a really awesome house at a good price in the area we were looking in. This was at really short notice in the lead up to the first lockdown, the property management/application system they use is really good for this as we could do everything online without any issues. Communication throughout the application process was really prompt, and the checklist made it easy to manage what documents we still needed to upload.
Our landlord manages the actual maintenance of the house, so I can't comment on the property maintenance side of things. However, our landlord has been pretty awesome with everything and kept us in the loop with any issues we've had in the house.
One of the best things I've found about Redbrick is that occasionally I'll receive a message on the property management system, asking if we want some furniture they've got spare in their property network. For example, Matthew had the foresight to ask us if we want a free sofa bed that our neighbors, who were also managed by Redbrick, were wanting to get rid of. We just happened to be looking for sofa beds online so this helped us out massively, thank you Matthew for that one.
I've rented all across North Leeds using many different agencies and Redbrick have been my favourite by far. I also appreciate how you are just left to be in peace to settle into your new place, but if you ever need to get in contact about something then you can easily log into your Redbrick account and send them a message, getting a prompt response.
So, thank you everyone at Redbrick for making the process of renting stress free (as it should be!)
J · 25 August 2021
Agent replied · 25 October 2023
Good morning John. Thank you so much for this fantastic review. I've let Matt Carter know how pleased you are and he is really happy about it. It's a great feeling to see one of my staff have gone the extra mile for a tenant off their own back, and as a result of this review we are now going to implement a program that promotes delivering a service beyond expectations of our clients. Thank you again. All the best, Matt (Director).
★★★★★ 5/5
GoogleEverything has been handled promptly and efficiently. I am completely happy with the service.
Michael · 13 September 2025
Agent replied · 13 May 2026
Hi Michael. Thank you very much for your kind 5-star review. It’s always a pleasure working with you, and we’re delighted to hear you’re completely happy with the service we provide. … More
★★★★★ 5/5
GoogleReached out in regards to a property in Kirkstall and got a quick response they day after. They gathered our preferences in housing as well to give us even more options to keep in mind to ensure we had the best fit for our house next year. Mark was punctual and very professional helping us with the house viewings!
Diego · 16 April 2025
★★★★★ 5/5
GoogleAdam, our maintenance contractor, is so friendly and always quick and efficient to get jobs done. We had a really bad leak and Adam was around first thing in the morning to help with several issues in the house - fixing the original leak …
Zacky · 16 September 2025
★★★★★ 5/5
GoogleMy housemates and I are extremely grateful to red brick properties for helping us secure our house, especially Joy. They have been so helpful and kind, especially in these uncertain times to help answer all our questions and advise us in what would be the best thing. They took all our needs and concerns into consideration and I feel confident and assured to move into our new house later this year, all thanks to their kindness!PositiveResponsiveness, Quality, Professionalism, Value
Emmy · 25 August 2021
Agent replied · 25 October 2023
Hi Emmy, thank you for taking the time out of your day to leave such a great review! Joy really is a valued member of the team and it's great to read she has looked after you so well. These are tricky times so to hear we are operating successfully throughout them is brilliant. You've gone for an excellent house and we really look forward to managing your tenancy when you move in. Once again, thank you! Matt (Director).
★★★★★ 5/5
GoogleBobby at Mike’s & Barr has been a great agent for us - proactive, knowledgeable and proactive and just straightforward and nice to deal with . Really terrific.
Jo · 16 February 2026
★★★★★ 5/5
GoogleA huge shout out to Clare and Ryan who have been helping me and my partner secure our first property together! Initially the first properties we viewed weren’t meant to be for us, but Ryan sent through the perfect property and even sorted …
Freya · 16 September 2025
★★★★★ 5/5
GoogleThere were some issues with organising a viewing, however, it was completely understandable and there wasn’t much to do on the situation. Slawka, helped throughout and kept me updated constantly, she is a great asset to their team and was very kind. Much appreciated!
Kayode · 16 September 2025
★★★★★ 5/5
GoogleRebecca was amazing and very helpful with sorting my tenancy out .Fast communication and very friendly !
Beth · 7 May 2026
★★★★★ 5/5
GoogleI had a great experience with Reyan as my letting agent. He was professional, helpful, and very responsive throughout the process. He made everything clear and straightforward, and was always happy to answer any questions. I’m very happy with the house and the service I received. Highly recommended!
Singh · 28 August 2026
★★★★★ 5/5
GoogleSince joining Redbrick, Aidan has been brilliant. He contacted me shortly after taking over as our property manager and was quick to check in, making sure we’re happy with our rented property and has addressed the few outstanding issues we had with haste.
Nathan · 16 September 2025
★★★★★ 5/5
GoogleSo helpful and patient with us! Made the process of signing for our house so easy, thanks Matt!
Nell · 23 April 2026
★★★★★ 5/5
GoogleSlawka was incredibly helpful, friendly, and understanding! Made our search for a house and letting agents so straightforward, thank you so much ☺️
Lily · 13 March 2026
★★★★★ 5/5
GoogleGreat expensive with Redbrick properties! Recently moved to a new house in leeds and the entire team was super helpful throughout the process. Special mention to Slawka for communicating with us and swiftly getting things done within redbrick. Mark, Joanne, Becky and the entire team was fantastic as well!
Dhruv · 13 July 2025
★★★★★ 5/5
GoogleJoy and the team at Redbrick’s have been absolutely superb to deal with. I had tried to let our flat myself, and found it overwhelmingly stressful. Joy especially, had an incredibly personal approach, clearly knew the market in incredibly …
Joseph · 9 October 2025
★★★★★ 5/5
GoogleGreat experience with Redbrick, Slawka was very friendly from the first viewing and made the whole process of the application fast and seamless. The communication was great and Slawka was very responsive answering all of our questions and …
Ffion · 16 October 2025
★★★★★ 5/5
GoogleIm really happy with the service redbrick has provided. Everything's been easy to complete and hassle free, the staff were really helpful - especially Antonia who has helped all the way through
Ethan · 19 December 2025
★★★★★ 3/5
GoogleIt was a very stressful experience for us to move into the property due to the awful condition it was left in. This meant upon moving in we had a lot of work to do in terms of reporting issues and logging repairs, far from ideal when having to start a new university semester and move home.
We had cleaners come round twice to clean the property before we moved but both times they did not clean the specific areas requested. This was upsetting and made us concerned about the level of service that was going to be provided to us by Redbrick Properties during this tenancy.
However, the former Maintenance manager Chelsey Illingworth put our concerns at ease by being incredibly responsive on emails and made a point of calling directly to discuss the issue. To ensure the job was done correctly, Chelsey came round to sort it herself, we are really appreciative of her efforts and how she empathised with us over these issues.
Over the next couple of months Chelsey was amazing in responding to many other issues with property and ensuring all faults were responded to and repairs scheduled. As someone that struggles with anxiety, it was a huge comfort and reassurance to know that she would take the time understand the issues, be empathetic with our concerns and respond quickly.
In my 3 years of living in Leeds, I have used several other housing agencies and have had to endure slow replies, a lack of concern or care and an overall disinterest in any faults with the properties. This year I have been blown away with Chelsey’s level of communication, attention to detail and customer service she provided to us. Sadly, she is now no longer working at the company.
Overall, I have not been impressed with Redbrick Properties as they expected us to live in a property left in very poor condition including faults such as loose floor boards, blocked drains and a broken fridge. Those are among the issues that have been sorted however there are many that are left outstanding and are yet to be completed.
Aaron · 24 October 2020
Agent replied · 25 October 2023
Hi Aaron, I'm pleased that Chelsey responded to the issues you had, so well. I will take a lot from this review as you mention how important it was that we understood your issues, were empathetic with your concerns, and responded quickly. I will ensure we keep these 3 values at the forefront when it comes to dealing with our tenants concerns. In the meantime, I will have a look into any other outstanding faults for you now. Kind regards, Matt (Director).
★★★★★ 5/5
GoogleBecky was fabulous and really helpful!!! xx
Jess · 13 October 2025
Agent replied · 13 May 2026
Thank you so much for your lovely 5-star review. We’re delighted to hear that Becky has been so fabulous and helpful. … More
★★★★★ 4/5
Google“I thank Miss Slawka because he really helped me a lot in finding a house. He was very attentive, careful, organized, and very pleasant. I think he is the best person in their agency. He is very proactive and very ethical.
Maria · 16 September 2025
★★★★★ 5/5
GoogleRecently, I moved out of a student house let by Redbrick. The best experience so far out and sad to leave the house. Our landlord James was a top bloke that went above and beyond for a landlord. We had to isolate and he sent us some shopping/wine money to keep us entertained! He was also on hand to give advice about maintanance of the property. Hope the next Norwood tenants treat the place right!PositiveProfessionalism
Gemma · 25 August 2021
Agent replied · 25 October 2023
Good morning Gemma. Thank you so much for this excellent review. I will definitely let James know that you have given such great feedback. I have personally known James for many years and he really is a great landlord. As you have discovered, he is very attentive with his tenants and goes the extra mile to ensure they are well looked after throughout the tenancy. Once again, many thanks for leaving this feedback, it's great to know our landlords are living up to the high expectations we put upon them. All the best, Matt (Director).
★★★★★ 5/5
GoogleWhat a great team at Redbrick, big shout out to Aiden ! I came in looking for an apartment and left with a life lesson, a new appreciation for 1 bedrooms properties I never knew I had. Aiden is a superstar top marks !
Scott · 13 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
