Trusted Agent profile · Leeds
Verified
★★★★★
1,182 reviews across 1 platform
77 Otley Road, LEEDS, West Yorkshire, LS6 3PS
Redbrick Properties,'s office in Leeds, at 77 Otley Road, is rated 4.8 out of 5 across 1,182 reviews on 1 platform, including 1,182 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Redbrick Properties,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleSlawka has been absolutely fantastic. Everything was easy, from viewing to application and signing the tenancy agreement. I can’t thank her enough. This is the best experience I’ve had with any letting agent so far. I will definitely recommend Redbrick
2/5
GoogleQUALITY DROP AFTER START OF TENANCY. Redbrick properties seemed very helpful and had excellent service while initially looking for houses as new clients. After the contract was agreed and we moved in however, there have been many issues, primarily with communication, but also with property maintenance. Issues have been left unresolved for months. I cannot recommend Redbrick after our experience. - This was my initial review for contrast: (Staff super helpful and supportive, had a great experience and was able to get set up with a property with ease, despite being a student with no prior experience. Joy and Harry were really great :D Would definitely recommend!)PositiveProfessionalism
Reply to revised review: Hi Sarah, firstly it is good to hear the first part of our service to you was worth a 5 start rating and that you felt the service was excellent. It is not great to hear that we let you down after this so please accept my apologies for this. I have spoken with your property manager and he has informed me there are various maintenance issues where we have had to send the maintenance companies back on numerous occasions as they have not been able to repair the issues on their first visit. I have experienced this in my own house with a leak from my roof where I have had three different roofing companies visit, and still no one has fixed it. It is incredibly frustrating when you just want the job fixed. I understand also that you have not had sufficient warning when people have come to visit the property which, again, I can only apologise for. Our staff and the maintenance companies we use should always be giving you 24hrs notice before they visit. I will be looking into this further and hopefully update you soon. In the meantime, I hope we can do enough to impress you for the remaining months of your tenancy. Once again, I apologise. Matt (Director). Reply to first review: Thanks Sarah! It was Joy that dealt with you guys so I will definitely let her know she has done such a great job. You've gone for an excellent property and we really look forward to having you as tenants. Thanks again, Matt (Director).
5/5
GoogleWe had a great experience with Redbrick Properties - Slawka was really helpful and communicated clearly with us after the viewing.
Hi Izzie. Thank you so much for your kind words and 5-star review! 🌟 We’re delighted to hear you had a great experience with Redbrick Properties and that Slawka was able to support you so well after your viewing. Clear communication is really important to us, so it’s wonderful to know this stood out to you. Many thanks, Matt. …
5/5
GoogleSlawka was a very friendly and helpful lettings agent during our viewing and has been incredibly helpful and responsive outside of just viewings, answering all our questions so we can make an informed decision on renting.
5/5
GoogleBobby was absolutely fabulous he made the viewings really useful by being extremely knowledgeable and gave great insights . Would thoroughly recommend - THANKYOU Bobby :)
5/5
GoogleAbsolutely brilliant service from beginning to end. All staff were professional and friendly, an extra special thank you to Paul he gave great advice and kept me up to date every step of the way Would definitely recommend, worth every penny!
5/5
GoogleI have been super impressed with Redbrick so far. First time renting out a property so it’s all new but Ryan, Maria and the team have been very helpful, getting the property rented quickly and keeping me well informed of what’s going on and, what I need to do! Highly recommended.
5/5
GoogleBecky has been really helpful coming over to assess the property and help get problems solved.
Thank you very much for your 5-star feedback. We’re so pleased to hear that Becky has been able to help assess the property and get things resolved quickly. … More
5/5
GoogleRedbrick are terrific. I use them every few years to let my property. Their vetting process is very good and they have always found me amazing tenants. Antoniya is helping this time and she is brilliant - very responsive to emails and messages and proactive to get the property marketed as soon as possible.
5/5
GoogleI would like to give a big thank you to the team at Redbrick in particular Toni. …
5/5
GoogleLuke Parkin is a great guy. He's warm, receptive and professional. The team at the office is quite fantastic. I highly recommend the company. I'm fulfilled and happy. Cheers
5/5
GoogleBecause I live 300 miles from my rental property I rely on Redbrick immensely. Becky Cusack is excellent at sorting issues and importantly has excellent tradesman contacts which means jobs get done to a high standard .Nothing is too much hassle and it means I can rest assured that everything is covered
5/5
GoogleSlawomira was a brilliant, helpful and very lovely lady who helped us with everything we asked for
Thank you very much for your wonderful 5-star review. We’re so pleased to hear that Slawomira was able to give you such friendly and helpful support. … More
1/5
GoogleWriting this so new tenants are aware! Lived here the past year, at first they were great and reliable. We’ve been complaining about damp since about October, and they just haven’t done anything about it. Don’t ever leave bad reviews but we’ve been complaining for a while, and just get told something will get done, and it hasn’t. Unfortunately one of the worst one agencies i’ve been with.
5/5
GoogleMany thanks to all the team at Fraser Wheeler and in particular Paul for all their help with our house sale. The sale was quite complicated and went on for six months, through no fault of Fraser Wheeler, and Paul was there every step of the way encouraging and supporting us. There were times when the sale could have fallen through and Paul handled everything with total professionalism and a deft touch encouraging both sides to come to a mutually satisfactory final settlement. Well done and thank you!
5/5
GoogleBecky is so lovely! She’s really on it and really looks after us!
Hi Laeticia. Thank you so much for your 5-star feedback. We’re delighted to hear that Becky has been so lovely and attentive in looking after you. … More
5/5
GoogleI dealt with Matt Personally, I can only say positive things he went above and beyond to be available for any questions I had and for any help I needed. In general I would say that everyone I spoke to was massively helpful and I would …
5/5
GoogleGreat experience so far, professional, responsive, and easy to deal with. Antonyia has been especially helpful, making everything run smoothly with clear communication.
5/5
GoogleWe have used Redbrick Properties for 18 years to support us in letting out our properties in and around the Headingley and Leeds area, the coverage that Redbrick can reach is vast. They service we get is excellent, responsive and the team are always there to react to our needs. We use the landlord dashboard which gives us access to our let only portfolio, so we can see at a glance what is being viewed etc. A special shoutout to Matt C and Harry who are always on hand and are professional at all times to both myself and tenants when organising viewings and applications. Thank you all. Russell & Julie Cameron Hizzy Properties Ltd
Good morning Julie & Russell (Hizzy Properties Ltd). Thank you so much for this great feedback. It's really great to hear you are still happy with our service after all these years. It's also really great to hear that you benefit from the landlord dashboard. It's been years in development and seems to get great praise from our landlords. Both Matt C and Harry are really pleased you have mentioned them also. Two great members of staff with company values at the forefront. Thanks again. Matt (Director).
5/5
GoogleI was very worried about trying to find a student house to rent in the current climate as I had a few important criteria’s that needed to be met in order for me and my housemates to be completed satisfied. However, I had a very stress-free and easy experience when searching and finding a house with many thanks to Joy Gray. She is a fantastic letting agent, very thorough and attentive to all of our needs and asks. I couldn’t have asked for someone better to help me and my flatmates find our final year home.
Good afternoon Ella. What a fantastic review. This will make Joy so happy in what can sometimes be a rather thankless job. I'm so glad she made the experience of house-hunting stress free for you. It's sometimes hard enough to find a good property at the best of times, let alone during a pandemic, so it really is great to read this review. Once again, thank you. Matt (Director).
5/5
GoogleWe have only just joined Redbrick as Landlords after having had a very poor experience with a previous management company. So far it has been nothing but a positive experience. In particular Joy has given us some very sound advice and …
Thank you so much for the great review Judy! I'll be sure to let Joy know your feedback. She'll be really pleased and we all look forward to working with you. Thanks again :-)
5/5
GoogleAntoniya is very helpful and organized. She has great professional knowledge about student letting.
5/5
GoogleVery responsive and great customer service, they worked hard to help process all of my documentation as quickly as possible and very supportive with respect to answering questions or finding out extra information. Would definitely use this company again, as they helped to keep the entire process as low stress as possible.10/10
5/5
GoogleI have always found the staff including Mark and Matthew extremely good to deal with The service they offer is second to none Today I spoke to Harry whom I find excellent to deal with He is clear and concise in his communication and always follows things up that I have agreed to Also he ensures that our properties are kept safe Obviously I am impressed with his abilities to do the virtual tours and his manner with prospective tenants I am sure will be exceohivrn how he is with me He has also been able to secure 2 lets for me so well done all Also I must mention Joanne in accounts who is amazing And Joy who I find good as well Regards to you all David WinstonPositiveResponsiveness, Quality, Professionalism, Value
Good morning David, and thank you for taking some time out of your day to leave the team such a fantastic review! It really is great to read that the whole team are performing to such a great level. We really do try to deliver a service above what is expected from us, and to read we have achieved this is excellent. It definitely helps us when we have a landlord, such as yourself, that cares so much about his properties, and is prepared so maintain them to such a great standard. It ensures happy tenants and a very happy agency! Once again, thank you. Matt (Director).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Redbrick Properties,'s Leeds office has 1,182 reviews across 1 platform: 1,182 on Google.
Redbrick Properties, Leeds is rated 4.8 out of 5 across all 1,182 reviews, and 4.8 out of 5 on Google from 1,182 reviews.
Yes. In The Trusted Agent 2026 awards: Redbrick Properties,, Leeds won Gold.
Redbrick Properties, Leeds, 77 Otley Road, LEEDS, West Yorkshire, LS6 3PS.
