Trusted Agent profile · Leeds
Verified
★★★★★
1,182 reviews across 1 platform
77 Otley Road, LEEDS, West Yorkshire, LS6 3PS
Redbrick Properties,'s office in Leeds, at 77 Otley Road, is rated 4.8 out of 5 across 1,182 reviews on 1 platform, including 1,182 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Redbrick Properties,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleSince joining Redbrick, Aidan has been brilliant. He contacted me shortly after taking over as our property manager and was quick to check in, making sure we’re happy with our rented property and has addressed the few outstanding issues we had with haste.
5/5
GoogleI had a great experience with Reyan as my letting agent. He was professional, helpful, and very responsive throughout the process. He made everything clear and straightforward, and was always happy to answer any questions. I’m very happy with the house and the service I received. Highly recommended!
5/5
GoogleSo helpful and patient with us! Made the process of signing for our house so easy, thanks Matt!
5/5
GoogleSlawka was incredibly helpful, friendly, and understanding! Made our search for a house and letting agents so straightforward, thank you so much ☺️
5/5
GoogleGreat expensive with Redbrick properties! Recently moved to a new house in leeds and the entire team was super helpful throughout the process. Special mention to Slawka for communicating with us and swiftly getting things done within redbrick. Mark, Joanne, Becky and the entire team was fantastic as well!
5/5
GoogleJoy and the team at Redbrick’s have been absolutely superb to deal with. I had tried to let our flat myself, and found it overwhelmingly stressful. Joy especially, had an incredibly personal approach, clearly knew the market in incredibly …
5/5
GoogleGreat experience with Redbrick, Slawka was very friendly from the first viewing and made the whole process of the application fast and seamless. The communication was great and Slawka was very responsive answering all of our questions and …
3/5
GoogleIt was a very stressful experience for us to move into the property due to the awful condition it was left in. This meant upon moving in we had a lot of work to do in terms of reporting issues and logging repairs, far from ideal when having to start a new university semester and move home. We had cleaners come round twice to clean the property before we moved but both times they did not clean the specific areas requested. This was upsetting and made us concerned about the level of service that was going to be provided to us by Redbrick Properties during this tenancy. However, the former Maintenance manager Chelsey Illingworth put our concerns at ease by being incredibly responsive on emails and made a point of calling directly to discuss the issue. To ensure the job was done correctly, Chelsey came round to sort it herself, we are really appreciative of her efforts and how she empathised with us over these issues. Over the next couple of months Chelsey was amazing in responding to many other issues with property and ensuring all faults were responded to and repairs scheduled. As someone that struggles with anxiety, it was a huge comfort and reassurance to know that she would take the time understand the issues, be empathetic with our concerns and respond quickly. In my 3 years of living in Leeds, I have used several other housing agencies and have had to endure slow replies, a lack of concern or care and an overall disinterest in any faults with the properties. This year I have been blown away with Chelsey’s level of communication, attention to detail and customer service she provided to us. Sadly, she is now no longer working at the company. Overall, I have not been impressed with Redbrick Properties as they expected us to live in a property left in very poor condition including faults such as loose floor boards, blocked drains and a broken fridge. Those are among the issues that have been sorted however there are many that are left outstanding and are yet to be completed.
Hi Aaron, I'm pleased that Chelsey responded to the issues you had, so well. I will take a lot from this review as you mention how important it was that we understood your issues, were empathetic with your concerns, and responded quickly. I will ensure we keep these 3 values at the forefront when it comes to dealing with our tenants concerns. In the meantime, I will have a look into any other outstanding faults for you now. Kind regards, Matt (Director).
5/5
GoogleIm really happy with the service redbrick has provided. Everything's been easy to complete and hassle free, the staff were really helpful - especially Antonia who has helped all the way through
5/5
GoogleBecky was fabulous and really helpful!!! xx
Thank you so much for your lovely 5-star review. We’re delighted to hear that Becky has been so fabulous and helpful. … More
4/5
Google“I thank Miss Slawka because he really helped me a lot in finding a house. He was very attentive, careful, organized, and very pleasant. I think he is the best person in their agency. He is very proactive and very ethical.
5/5
GoogleRecently, I moved out of a student house let by Redbrick. The best experience so far out and sad to leave the house. Our landlord James was a top bloke that went above and beyond for a landlord. We had to isolate and he sent us some shopping/wine money to keep us entertained! He was also on hand to give advice about maintanance of the property. Hope the next Norwood tenants treat the place right!PositiveProfessionalism
Good morning Gemma. Thank you so much for this excellent review. I will definitely let James know that you have given such great feedback. I have personally known James for many years and he really is a great landlord. As you have discovered, he is very attentive with his tenants and goes the extra mile to ensure they are well looked after throughout the tenancy. Once again, many thanks for leaving this feedback, it's great to know our landlords are living up to the high expectations we put upon them. All the best, Matt (Director).
5/5
GoogleWhat a great team at Redbrick, big shout out to Aiden ! I came in looking for an apartment and left with a life lesson, a new appreciation for 1 bedrooms properties I never knew I had. Aiden is a superstar top marks !
5/5
GoogleClare has been amazing helping us sort out our tenancy and check over all the our questions and needs for the house ! Mark was also so lovely and helpful showing us round the properties before we signed.
5/5
GoogleMs. Slawka was extremely helpful and friendly. She understood our needs and showed us plenty of houses fitting those requirements. We're so happy with our finalised house. …
5/5
Googleryan has done an amazing job at red brick - even though he told me he was fairly new, his consistent professionalism and communication helped me sort out a viewing and the application process really quickly and efficiently which has given me an experience i haven’t had before with any estate agent!! big thanks and kudos to him!
5/5
GoogleSlawka was very helpful and understanding with helping us with renting our property. Very patient and made everything as easy as possible for us! Thank you
5/5
GoogleWe had such a positive experience working with Harriet. She was professional, friendly, and incredibly helpful throughout the whole process of finding our property. She listened to exactly what we wanted, kept us updated. Her knowledge, patience, and genuine care really stood out. We’re so grateful for all her hard work and would highly recommend her to anyone looking for a property.
5/5
GoogleI've been with Redbrick properties for years where they look after my property. As it's just come up for renewal and renovation I'd love to say how helpful and communicative the team are, especially Dale and Slawka. It's much appreciated.
5/5
GoogleI have interacted with several agents over the past month, but none have shown the same level of empathy and professionalism as Slawka. She accommodated my request to view the property despite her busy schedule. Slawka was friendly and …
5/5
GoogleAll round amazing service! We found our uni home with Redbrick Properties by complete chance after scroll through almost every house in leeds; from the moment we enquired Joy was helpful, attentive and honestly a saint! No matter our question or query she helped guide us to the answer. I have never been more settled in a decision. Thank you to everyone and Redbrick... we can't wait to start our new home journey!PositiveResponsiveness, Professionalism
Hi Heather, this is a great review to be welcomed with at the start of the week, so thank you very much for taking the time out of your day to leave this. I'll definitely let Joy know how much you guys appreciated her help. Have a great week! Thanks again, Matt (Director).
5/5
GoogleIt was one of the smoothest rental transitions ever. From the viewing with Ryan to the paperwork with Antonya, everything was made so easy. Both of them were incredibly helpful and lovely throughout the whole process. I couldn’t have asked for a better experience.
5/5
GoogleAntoniya has been fantastic in trying to help me find a rental. She listened to what I needed, kept everything clear and simple, and really put me at ease throughout the process. Hopefully, we will find a property together soon!!
5/5
GoogleHighly recommended..Antonio was so kind nd helpful.She showed all properties explained everything..U can ask any doubts she is so helpful. Thnkyou Toni ,We will comeback to redbrick in future👍 …
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Yes. In The Trusted Agent 2026 awards: Redbrick Properties,, Leeds won Gold.
