Trusted Agent profile · Leeds
Verified
★★★★★
1,182 reviews across 1 platform
77 Otley Road, LEEDS, West Yorkshire, LS6 3PS
Redbrick Properties,'s office in Leeds, at 77 Otley Road, is rated 4.8 out of 5 across 1,182 reviews on 1 platform, including 1,182 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Redbrick Properties,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleI love Redbrick! Milo Ryan was so helpful in our search! Great property, wahoo. Thanks so much.
We love you too James!!! I'm really please we managed to find such a good property for you guys. I know you we all be really happy there. Any issues with the application, you know where we are. Once again, thank you for this great feedback. All the best, Matt (Director).
1/5
GoogleRedbrick are a genuinely terrible letting agent. We found the property in a disgusting state, and it had clearly not been cleaned since the last tenants (including mouldy food found in kitchen cupboards). It was clear they hadn't even …
5/5
GoogleVery good agency. Swift, transparent and works with sense of urgency. The property is nice and clean. Couldn't ask for more. Special recognition to Slawomira. They way she handled our initial query, viewing and support during the entire process was awesome. Thank you
2/5
GoogleHere’s an honest review for students or recent graduates considering shared housing with this agency. …
5/5
GoogleI liaised with Toni and she was so helpful! Really friendly and welcoming and was there to help whenever we needed. She always answers calls immediately and keeps us updated on progress, really helpful, thanks so much!
5/5
GoogleFast response rate to emails and issues handled quickly and professionally.
Thank you so much for your 5-star feedback. We’re really pleased to hear that you’ve experienced such a quick response rate to your emails. … More
5/5
GoogleI am giving 5 star of Redbrickproperties because of “Ms. Slawka” she was extremely helpful and friendly. She understood our needs and she explained very beautifully.
5/5
GoogleBrigitta, my property agent, was prompt with communication and helpful throughout the process of arranging my tenancy. She was also very approachable during the initial viewing. The process was explained to me well and Redbrick's website is accessible and efficient.
1/5
GoogleIf i could give ZERO stars I would. Absolutely appalling service. They are always demanding you get all the paperwork to them ASAP but they will ignore all your emails with you asking questions and questions about getting your deposit back. SINCE finding someone to replace me in a house owned by redbrick they have repeatedly ignored my request regarding my deposit. I could ask multiple questions in multiple emails and surprise surprise the question about returning my deposit is ALWAYS ignored. Nearly three weeks ago they asked for my bank details only to NEVER RETURN MY DEPOSIT, got one of my housemates to email about my deposit they responded to her email but IGNORED the part where she was asking them to give me my deposit back. AT THIS POINT they have to be CROOKS there is no other explanation. POOR POOR SERVICE.
Hi Regy, thank you for your feedback. Your deposit was returned on the 4th August 2020 at 3pm. I've had a good look through the message thread and I cannot see any messages from you regarding your deposit. Please would you forward these to me directly and I will investigate straight away. (matt@redbrickproperties.co.uk). Please understand that if there is anything you disagree with in regards to the deposit return you have the right to contact MyDeposits and they will arbitrate between yourselves and the landlord. They are a great service to use at no cost to yourselves. I look forward to hearing from you.
3/5
GoogleCouldn’t be bothered to inform us that our viewing had been cancelled and the property had already been let. Unprofessional tone both on the phone (I think we may have woken the guy up - at 1:15pm) and over email. EDIT: After posting this review the director of the company contacted me within 24 hours to apologise, find out some more information and assured me steps would be taken to address the matter. Very impressed with the customer service and professionalism of the management team and hopefully issues like this will not be recurring.
Hi Kate, thank you for adding an edit to this review. That is very much appreciated. I know from my own experience how annoying and frustrating it is when an agent doesn't inform you that a property has been let. Since we spoke last we have implemented new software to our system that keeps viewers informed immediately when a property has been let so thank you so much for giving me the opportunity to make that change. All the best, Matt (Director).
1/5
GoogleRedbrick have been a nightmare since the beginning of our tenancy. When we tried to move in, both bathrooms had been ripped apart and the house was unliveable. During our year we’ve had many problems with the plumbing. They’ve incorrectly charged us 3x for issues with plumbing which was obviously not our fault. Although they said they will investigate this, we haven’t heard from them in more than a month. Please don’t be fooled by the other reviews for this company as they’re most likely fake
Good morning Joelle. I've just responded to the reviews from your other housemates at Ebberston Terrace about the issues you encountered. You are correct that the bathroom situation was a nightmare for everyone involved. Even though we had to replace the bathrooms for you with new ones, we could have certainly conducted this better and have learned a valuable lesson from the issues that occurred. Whilst you did receive a rent and deposit rebate it doesn't detract from the fact that these issues happened in the first place. I am very sorry we did not conduct the repairs more efficiently. I wish you all the best for the future. Stay safe, Matt (Director).
5/5
GoogleI have been a tenant with Redbrick coming up to two years. The process of viewing and agreeing a tenancy was quick, simple and uncomplicated. Since then I have always been looked after well by the company, especially Teresa who has helped with any maintenance needed or general questions iv had. She has always got back to me straight away an been so approachable an helpful. Couldn't recommend Redbrick enough!!
5/5
GoogleMilo was particularly helpful and supportive through my application process. Looking forward to moving back to Leeds with the help of Redbrick Properties! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Hi Real Jay Ali! Thanks for this excellent review. It's great that Milo has been so helpful with you. I will let him know you have mentioned him especially. We are happy to help you in any way we can so please get in contact should you need more assistance. Best of luck with your move back to Leeds! Thanks again, Matt (Director).
5/5
GoogleI recently had the pleasure of working with Ryan to let my house and he has been so efficient from the get go. He has been so knowledgeable and attentive throughout the whole process. I will always be using Redbrick going forward!
5/5
GoogleOur experience with Redbrick has been an absolute pleasure ever since we moved into our flat back in 2023! The team are lovely, responsive, and actually very reasonable (which can be a rarity amongst letting agents in Leeds). Any issues are …
5/5
GoogleRyan & Maria at Redbrick have been fantastic! Very fast to respond and able to secure a tenant quickly. They've both been willing to provide views and advice on changes to the laws for landlords and different rental structures. Would definitely recommend!
5/5
GoogleGood system for reporting faults. The guys from ABM were great and always seem to get the job sorted, while being super friendly (thanks Jamie and Adam!)
Hi Beth, thanks for leaving the good review. I'll definitely let Adam & Jamie know you were please with their work. It can be quite a thankless job in Maintenance sometimes so this will make all the difference to them. All the best, Matt (Director).
5/5
GoogleMilo was great and well informed when showing me around the properties. Kept me well informed and was easy to contact with any questions. Would highly recommend!
Hi Esther, thanks for this! It's great to hear that the team, and especially Milo, is doing such a great job. I see you have gone for one of the Centenary House apartments which are about as central Leeds as you can get and really fantastic inside too. I hope you are really happy there and please do not hesitate to get back in contact for your next home. Thanks again, Matt (Director).
5/5
GoogleMe and my housemates recently had a in person viewing on a house with redbrick properties. We had already signed a contact for the house however, due to covid and the restrictions we hadn’t been able to see the property to yet. Happy to say that the place looked exactly like on the online virtual we got of it, we’re very pleased with the house and are excited to move in July.PositiveResponsiveness, Quality, Professionalism, Value
Good morning Britney. What a great way to start a week, reading a review like yours! Thank you for such positive feedback, and for taking the time to write it. It was Joy that carried out the assisted virtual viewing with you so I will be sure to let her know how positive the experience has been for you. Have a great week! Matt (Director).
5/5
GoogleBeautiful property. Antoniya would love to have the opportunity It would be a perfect family home
1/5
GoogleIf i could give ZERO stars I would. Absolutely appalling service. They are always demanding you get all the paperwork to them ASAP but they will ignore all your emails with you asking questions and questions about getting your deposit back. SINCE finding someone to replace me in a house owned by redbrick they have repeatedly ignored my request regarding my deposit. I could ask multiple questions in multiple emails and surprise surprise the question about returning my deposit is ALWAYS ignored. Nearly three weeks ago they asked for my bank details only to NEVER RETURN MY DEPOSIT, got one of my housemates to email about my deposit they responded to her email but IGNORED the part where she was asking them to give me my deposit back. AT THIS POINT they have to be CROOKS there is no other explanation. POOR POOR SERVICE.NegativeResponsiveness, Quality, Professionalism, Value
Hi Regy, thank you for your feedback. Your deposit was returned on the 4th August 2020 at 3pm. I've had a good look through the message thread and I cannot see any messages from you regarding your deposit. Please would you forward these to me directly and I will investigate straight away. (matt@redbrickproperties.co.uk). Please understand that if there is anything you disagree with in regards to the deposit return you have the right to contact MyDeposits and they will arbitrate between yourselves and the landlord. They are a great service to use at no cost to yourselves. I look forward to hearing from you.
1/5
GoogleI would not recommend this agency at all, had many problem throughout the tenancy through this company. Firstly, the day our tenancy was meant to start we could not move as the whole property was dirty. When we went there was remains from the last tenants, it had not been cleaned and was frankly disgusting. When we finally did move in, many of the compliances did not work and furniture was broken. We then had to report all of these issues and many did not get resolved the whole year we lived there (such as the dishwasher). As we had to find our own accommodation for the night we were not able to move in the company refunded us £15 each but this came through in January (7 months after moving in). Throughout the year many issues occurred in the house such as having rats in the celling and sinks etc breaking. Redbrick Properties often ignored our messages, this was obvious as they would message something else unrelated back. Also, when new tenants came to look round the house, less than 24 hours’ notice was given. In January our house got broke into through a window, items from the house was stole as well as a key for the house. Redbrick Properties took 4 days to change the locks so all the tenants lived in fear of getting broke into for these days. The price to change locks was overpriced and was taken all out of our deposit. We were not allowed locks on our doors which would have prevented items being stolen in the first place. Over the coronavirus lockdown many of the tenants stayed in this property and Redbrick decided to have decorators around the house to paint all the bedrooms. We were given less than a days’ notice and it seemed very unessential and unprofessional to be put at risk and have extra people round the very small house in the middle of a pandemic. Furthermore, none of this decorating benefitted us as we would only be staying here 3 more weeks and no thank you was given to us after putting up with constant disruptive decorating for 5 days. Finally, when trying to get our deposit back from this tenancy it took a very long time and much of it was deducted from matters out of our control. Such as, a door being off its hinges from the decorators. Overall, this letting agency is very poorly run and has caused much stress on all the tenants living at a property with them for a year. I would not recommend it to anyone.NegativeProfessionalism
Hi Lucy, thank you for leaving your feedback. Whether good or bad, it is very valuable to us. Firstly, I'd like to apologise for the experience you felt you had with us. It was myself that checked you into the property on the 1st July and I remember you to be a great group. We had taken this house over from another agency and their cleaners had done an appalling job. I do, however, remember organising cleaners for you that day and even though they were there until late, you were all able to move in as planned. With regard to the decorating, after the landlord re-carpeted the house for you I think she felt you would enjoy the house more if she also decorated all the rooms for you too. In retrospect this was an error during the pandemic so please accept my apologies for this. With regard to locks on bedroom doors, you are correct that this is not allowed, as per our tenancy agreement, due to the possibility of tenants being locked in a bedroom during an emergency. I can, however, see how this would frustrate you in terms of a break in, but we have to put tenant safety first. With regard to the deposit return, you are correct in that this could have been returned sooner, and this is something we will learn from for next year. I have had a look at your deductions and the landlord paid for rehanging the door, not yourselves. The landlord also paid £150.00 towards your cleaning invoice. The issues you were charged for were issues identified on your Check-Out that were not on the Check-In that I carried out with you. Like I said, you were a great group to deal with during the tenancy, and I am really sorry it ended like this. I wish you all the best of luck in the future.
5/5
GoogleI have been working alongside Redbrick properties for nearly a year now and have always been so impressed with their professionalism and the care they show for both their tenants and employees. Matt always goes out his way to help and has always been really understanding when it comes to any problems or queries. As a recent student myself I have had many negative experiences with landlords and letting agents but I have seen first hand how much Redbrick actually care about their tenants which is so rare to find! Highly Recommend :)PositiveResponsiveness, Quality, Professionalism
Thanks for the great review Ellie! It makes such a difference to the team when we are recognised for the good work we do. I hope you are well and enjoying your time in Manchester. Good luck with everything. Thanks, Matt (Director).
5/5
GoogleExcellent houses available and hospitality, Sarah Booth was excellent with showing us round and sorting the house out!
Hi Kit. Thanks for this 5 star review and great feedback. I'm glad you had such a good experience with Sarah and she managed to sort a house out for you. Please do not hesitate to get n contact should you have any issues with your application. We are always here to help. Thanks again, Matt (Director).
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Yes. In The Trusted Agent 2026 awards: Redbrick Properties,, Leeds won Gold.
Send Redbrick Properties, Leeds a message.
