5/5
GoogleExcellent support from the lettings team; always swift in their response, friendly in their comms, and successful in navigating any bumps in the road. Would recommend.
Trusted Agent profile · Leeds
Verified
Redbrick Properties, Leeds reviews
★★★★★
1,182 reviews across 1 platform
77 Otley Road, LEEDS, West Yorkshire, LS6 3PS
Redbrick Properties,'s office in Leeds, at 77 Otley Road, is rated 4.8 out of 5 across 1,182 reviews on 1 platform, including 1,182 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Redbrick Properties,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Google5/5
GoogleIt’s been a long process for me to find a property in Leeds, and among all the agents I contacted, only a few truly listened to my enquiries - Redbrick Properties is one of them. From the moment I called, they were very supportive. My …
1/5
GoogleI rented a property with the agency in 2019/20. The property was good and the price what adequate considering the location (the property now is with another agency). However, the communication is horrible with the agency. If you want some headaches over house and deposits then choose it. If you want a peaceful living, never sign with Redbrick Properties. We lost electricity on the ground floor and reported it to the agency. After a week of them not coming to fix it we bought an extension cord (so we can have electricity at least in the kitchen from the sockets not affected by the problem). The maintenance person made a conclusion that it is the extension cord causing lost electricity. After multiple calls, multiple reporting they came to fix it. Overall - we lived exactly for 31 days without electricity and then Redbrick Properties wanted to take money out of the deposit because apparently it was the extension cord we been using to cause the problem (we kept using the cord after they fixed the problem and electricity was fine). During winter we lost hot water in the house. We reported it immediately. However, it was fixed only after 7 days. At the end of the tenancy we cleaned the house and they still manage us to charge 80 pounds from a deposit for a 'deep clean'. Funny thing is that their report states, agency needed 5 cleaners each to work for 5 hours to clean a 3 bedroom already clean house. When asked, they said 'new tenants complained that it wasn't clean enough'. But the house is with another agency so if anything new tenants only could have complained to their agency not Redbrick. Here are only some points, I am not even mentioning that the house was extremely dirty when moving in (we asked to clean it), the other ways agency took our deposit. Please, save yourself your mental health and time and consider another agency. My mistake was to see a good rating on Google reviews and to ignore a few bad reviews. I ended up wasting lots of time just communicating with them, living a month without electricity in kitchen, living room and one of the bedrooms, living a week without hot water.NegativeProfessionalism
Agent replied · 25 October 2023
Good morning Deimante. I understand that you may not be happy with MyDeposits' decision to award your claim against the cleaning to the landlord, but on the evidence presented I really do feel it was the right decision. With regard to the electrics I can see you reported the job on the 24/09/20 and it was completed by the 30/09/20. This is too long in my opinion and you should have been kept informed over those 6 days exactly why it was taking longer than expected to complete. This has taught me how important communication is between the agent and tenants when an issue occurs. We have now put a process in place to keep tenants updated when issues cannot be fixed immediately. With regard to you having no hot water, there is nothing on FixFlo to suggest this, although the landlord did replace your electric shower in January. It's never good to receive a bad review, but I understand your frustration which we will learn from. I wish you all the best in the future. Kind regards, Matt (Director).
5/5
GoogleRedbrick have managed my single property for more than 10 years. The property has now been sold subject to contract and I am very grateful to Matt, Mark and all the staff over the years for supporting me and in managing the day to day running of the flat. Redbrick were not my first agents, I had bad experiences with two other letting agents in Leeds, having a serious issue with the last one ended in the lap of the Ombudsman . I was therefore delighted and impressed on meeting them for the first time, their professionalism was immediately obvious. They’ve always responded to any issues in a speedy, friendly and efficient way. I can highly recommend Redbrick to other property owners and I send all best wishes to the staff at Redbrick Properties
Agent replied · 25 October 2023
Good morning Mara. Thank you so much for taking time out of your day to write this fantastic review. It has been an absolute pleasure looking after your property all these years and you have definitely been an excellent landlady to have on our books. I wish you all the best with the future and please do not hesitate to drop by for a coffee and a catch up if you are ever passing. All the best, Matt (Director).
5/5
GoogleMatt was a superstar at helping us with our agreement very very help with our questions and very kind! Harry was also very helpful with showing us the property great company!
Agent replied · 25 October 2023
Hi Lewis, thanks for the kind words. I'll be sure to let Matt know you appreciated his help. Also, Harry will be very pleased that you have mentioned him. It was great to meet you all yesterday and I know you'll really enjoy your new home. Thanks, Matt (Director).
5/5
GoogleHighly recommend Redbrick Properties. The process was highly efficient and easy to complete. Brigitta and Joy were extremely helpful and were always available for questions.
5/5
GoogleGabriel is friendly and professional. Viewing arrangement was great. Really recommend to talk to him with your request.
5/5
GoogleEveryone was lovely especially Milo, he was professional and had a great personality. Would definitely use this business again.
Agent replied · 25 October 2023
Thanks for this Jennifer. It's really great when a member of the team is singled out for doing a good job. We really appreciate your feedback. Any issues, you know where we are. All the best, Matt (Director).
5/5
GoogleExtremely satisfying services provided by this amazing personality called Slawka, I really appreciate all the hard work. Slawka, words can’t explain how much grateful i am for your immense support. Oh and not forgetting Aiden for his support and the entire team, Thank you all.
4/5
GoogleI use them to let my property and they have been good to work with. Their vetting process is good and they have found good tenants. Antoniya and Slawka have been helpful with my queries and provide timely response.
5/5
GoogleGreat experience renting a property with Redbrick, Harry has been very helpful for us all year!
Agent replied · 25 October 2023
Hi Tom. I'm so pleased to hear that you have had a good experience with us, and thank you for taking the time to post your comments. It's also great to hear that your Property Manager, Harry has been so good with you during your tenancy. Thank you very much, Matt (Director).
5/5
GoogleAmazing experience , came to view property promptly antoninya is a star ⭐️⭐️⭐️
Agent replied · 13 May 2026
Thank you so much for your fantastic 5-star review. We’re thrilled to hear you had such a great experience and that Antoninya was able to assist you so promptly. … More
5/5
GoogleVery responsive, reliable and friendly. Brigitta and her team made the process of applying for a place to rent very smooth and stress free.
5/5
GoogleEstate agents are lovely, special shout out to Joy and Harry Cahill for looking after us and finding us a house !
Agent replied · 25 October 2023
Hi Sarah, it's rather lovely to be called 'lovely', so thank you for that! I'm so pleased Joy and Harry were able to find you a suitable house for you and your co-tenants. It's our job to become personal-shoppers sometimes and find something you want to view rather than something you don't! Thanks for the great review, and we're always here should you need anything. Many thanks, Matt (Director).
5/5
GoogleHouse looks class and very quick and helpful with processing the house. Harry was extremely helpful and got us a great house.
Agent replied · 25 October 2023
Morning Tom. Thanks for the 5* Google rating and you very kind words. I'll let Harry know you have mentioned him as I know he'll be really pleased. You'll be pleased to know that the landlord of the house you have gone for is also 'class' and will look after you really well. Any issues with the application, just ask Harry as he'll be looking after you. Once again, thank you. Have a cracking weekend. Matt (Director).
5/5
GoogleMilo was very helpful and provided us with all the information so we could sign up for our student house with confidence
Agent replied · 25 October 2023
Hi Victoria. Great to meet you guys in the office the other day, and thank you so much for taking the time out of your day to leave this review for us. I've let Milo know, and he is really happy. He is working really hard at the moment as this is our busy season, so this is great motivation for him and the team. We hope you and your co-tenants have an excellent Xmas and we look forward to seeing you again soon. Thanks again, Matt (Director).
5/5
GoogleJoy was absolutely brilliant! Organised a viewing quickly, she answered all our questions. Enthusiastic, cheerful and insanely helpful. Highly recommend for students!
Agent replied · 25 October 2023
Hi Ella. Many thanks for taking the time to leave this 5 star Google rating, and excellent feedback for Joy. Joy has been doing a brilliant job recently so it great to hear you guys have benefitted from this. The house you guys have chosen has a really excellent landlord who is more than willing to sort out maintenance issues quickly as and when they occur. Any problems, Just ask! Once again, thank you for this great review. Matt (Director).
5/5
GoogleI have let my property with Redbrick Properties Leeds for a number of years now and I have always been incredibly impressed with how efficiently they manage their business. My property has always had tenants in who treat the property well …
1/5
GoogleAwful. When I moved in the door mechanism was broken so I couldn't enter my room. As it was a Sunday I called the emergency phone line provided. No one picked up. My and my housemates called multiple times with every number Redbrick …
5/5
GoogleReally helpful and great communication, would definitely recommend! Harry was friendly, supportive and was great at giving us options and answering all our questions. Overall an excellent experience!PositiveResponsiveness, Quality, Professionalism
Agent replied · 25 October 2023
Hi Sarah, thanks so much for this review. It's great to hear that the service we are giving is above expectations. I'll definitely let Harry know you have mentioned him. Have a great week! Matt (Director).
5/5
GoogleSarah was very nice, helpful and very quick communication helping us to get the house we wanted! Thank you
Agent replied · 25 October 2023
Hi Rachel. Thank you for writing this excellent review about Sarah. It's really good to read that she found you the house you wanted and that she was there to answer your queries. Once again, thank you. Matt (Director).
5/5
GoogleSarah has been so helpful throughout the whole process, made everything so easy for us. Would highly recommend Redbrick.
Agent replied · 25 October 2023
Hi Holly. Thank you for this excellent 5 star rating and feedback. It's really important to us when we know we are doing a good job so this sort of feedback is fantastic. Sarah is a great Lettings Negotiator and always goes out of her way to make our viewers comfortable and the process enjoyable. I will definitely let her know you have mentioned her. Thanks again, Matt (Director).
5/5
GoogleVery happy with the management at Redbrick, particularly with Luke who is always extremely professional, competent and courteous. As a landlord it puts my mind at ease that my property is in good hands.
1/5
GoogleRedbrick are a genuinely terrible letting agent. We found the property in a disgusting state, and it had clearly not been cleaned since the last tenants (including mouldy food found in kitchen cupboards). It was clear they hadn't even …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Redbrick Properties, Leeds
Has Redbrick Properties, won any awards?
Yes. In The Trusted Agent 2026 awards: Redbrick Properties,, Leeds won Gold.
