Preston Baker reviews

★★★★★ 5/5

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Excellent service from Julie at Preston…

Excellent service from Julie at Preston Baker. Julie was easily contactable and always willing to help. She made the process of buying the house smooth and provided a good communication chain between us and the sellers. Overall, it was a hassle and stress free experience. Thank you

Jaya · 11 April 2024

★★★★★ 5/5

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David Reeves at PB

David has been a fantastic estate agent, keeping us informed throughout our sale and supporting our interests. The process from initial valuation through listings and offers could not have been easier. Fingers crossed now for the sale to go through as smoothly as the rest of the process.

BECKY · 6 March 2024

★★★★★ 5/5

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Responsive, approachable & personalised service

We instructed Carol Gunn at Preston Baker for the sale of our property in Harrogate. Her approach was personal and she spent time to understand our situation. Carol was approachable, responsive and enthusiastic. She was always quick to get back to us even if working late or on weekends.

Louise · 12 February 2024

★★★★★ 5/5

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Jess has been fantastic!

Jess has been fantastic throughout the sale of our house and we couldn’t recommend her more. We have faced multiple issues during our sale (at no fault of Preston Baker) and Jess has been very supportive and flexible to ensure a successful sale process. Her communication is quick and she always keeps us in the loop. The service we received from Preston Baker and from Jess has been excellent and we would be more than happy using them again in future.

Ben · 6 February 2024

★★★★★ 5/5

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A smooth and friendly experience

A smooth and friendly experience! After booking my viewing with Archie, he gave me some helpful advice and sent me details of similar properties, helpful service with a smile

Will · 24 April 2026

★★★★★ 1/5

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Preston Baker Valuation

We invited Preston Baker to give a valuation of our house on 16/8/25. The agent was professional and polite but the companies ridiculously high fees, which she obviously didn’t divulge until the end of our meet made our minds up for us. We discounted them as soon as she told us the fees were over £8000.

Gary · 17 August 2025

★★★★★ 5/5

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What a ride!

What a ride. So many complications with our sale/purchase but Gemma was always on it. Very calm, very able, always knowledgeable, right up to the wire phoning solicitors across the whole chain to hurry them up. Absolutely superb - give her a raise.

Martin · 3 April 2024

★★★★★ 1/5

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My experiences with Preston Baker - Disappointment

Below are my experiences when I am dealing with Preston Baker for last 5 months. I brought the house from them in Nov 2017 and let them to FULLY manage it from Day 1. However they FULLY disappointed me in all areas. And charged me around £1500 for doing nothing to maintain the house at all. Based on the reason that the house is not yet tenanted. So it is not yet being managed by Preston Baker, even though I already signed the FULLY management contract with them and passed all the keys and the house to them. Anyway long story in short, here are some points that I believe the general public need to know:To Potential Tenants who are not in a HMO house, i.e. for all those who are renting as family or 2 bed houses: Be ware that Preston Baker will not make sure the electric in the house and sockets and alarms are totally safe when they rent you the house. For example, they will rent you the house with electric socket directly over the stove. They will rent you the house with unsafe furniture. They will rent you the house BEFORE they have gas certificate checks. Apparently , I requested them to get the house gas check before tenant in. They did nothing. I asked and they replied me that they only do so AFTER the house is tenanted. They will NOT demand a safety electric standard because there is no legal requirement for a certificate in England yet. I found a DIY job in the alarm system which was done with some car parts and with copper wire fully exposed. And find out that the house is not earthed. And electric wire fully exposed behind the oven. But please remind that the house was fully managed by Preston Baker all those years before I purchased it from the vendor. So these sorts of dangerous things should not be happening at the first place. These can cause the lives of the tenants.To BTL Landlords: Be sure you stay away from Preston Baker. I am a portfolio landlord with IG. Honestly I made a huge mistake to try another agent this time. Preston Baker charged me £1048.61 for half jobs done. For example, use flooring vinyl tiles and tell you that they are using laminates. Repair a rotten foot steps just by putting a plastic on top without support. Charged you for removing a useful wall mounted book shelve that you have not request them to do. Remove one third of the house waste and left two bag of real dog poo and two containers full of rubbish and moldy items and more than 10 years old fire extinguishers in the house, full size old carpet, two old hoovers and tins and tins of paints in the cupboard plus piles of letters; and obviously charged you for it. Being requested to find leaking problem under the shower tray and surrounding area. But only half fix one out of three leaking places in the bathroom. Told them several times that I have no budget in fixing the house to a rentable level. Obviously cheap and cheerful is even better. Their staff can only remember the last part and totally ignore my first part. And gave the contractor £500 budget to do the job. And now I complain to their manager Ashley. He totally passed the ball and not feeling guilty at all. Because of their half jobs done, I need to pay extra to get builders in to re-fix them. And because I am calling people in myself , I will do something extra to the the house. And you know what? Because of that, Ashley says that what I want is to upgrade the house . This is very funny. I requested Preston Baker to maintain the house to a rentable standard. They charged and done half of the jobs. The house is non rentable and even dangerous to rent out. That is his standard , Preston Baker standard. I just merely fix the problem and he said that is upgrade. Very funny. Charged me further £145 for supply and fit replacement wired smoke alarms and fit one replacement wired heat alarm . But remember I requested them to check and if needed, install hard wired alarms in the house . Then they should check if the existing ones. However what they did was just to take of the alarms and replace them , not even check the wire up the loft. I asked why. And their replies are summed up as: there is no legal requirement for the alarms in two bed terrace house. They have not done and checks on the house for all those past years when the house was also fully managed by them (between the previous owner and Preston Baker). Note: someone has been touching and rewired the alarm circuit with car accessories parts. Furthermore for the soil stack , charged me £192.35. Interestingly , they double charged me in the invoice and my card as £384.70. And the manager Ashley told me that 'I Overpaid them'. This is a joke. They not admit they overcharge but instead, it is the customer over paid.My house is in a prime location, but cannot be rented out for months. So I curious and when to ask for the key to check whats going on. You know what? They just hand me the key without checking my ID or ask who I am ! Therefore your house is not safe under their supervision. They will just hand the key to anyone who come by the door. And again interestingly, the Preston Baker girl replied to the manager Ashley that she knows who I am. However , I never done any business or introduce or talk to her before. How can I be known? Anyway there are even more to tell, but not sure I can type that many in a review. Please, to all landlords, stay away from this agent. I will bring these issues later on when I got time to they head office to let their boss Ian Preston and James Baker know about what their staff are actually doing and how they disappointed the customers. At this moment, I just put my experiences here to tell you all what I came across and hopefully can be helpful to all of you.

Ka · 10 May 2018

★★★★★ 5/5

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Carol Walker-Gunn

Carol is truly amazing! Always available to help along the way. She has so much experience but not only that, she cares.We had the most difficult sale and purchase transaction and I’m sure, without Carol, it would have been much worse. She went above and beyond to make it happen, her direct lines to the solicitors involved saved the day.She’s a marvel

Sharon · 4 November 2024

★★★★★ 5/5

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Simply the best.

Fantastic Service start to finish.Starts with the Manager -Chris,he has total belief in himself and the team to the level where I said you have 28 days to sell can you ? Confidently and calmly the answer was - Yes.Industrious Rachel at the office was communicating on a daily basis helped by Emma Fraser and Ish they achieved there goal Oh after the sold sign goes up Catherine takes over to ensure both the parties have a smooth transaction to completion.All I can say is this team can sell any house in there area - they are a great example of an idyllic estate agent.Thank you.

Bashir1966 · 21 April 2018

★★★★★ 5/5

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Outstanding service and stress free sale of my house.

Selling a house is an excellent experience I have had with Preston Baker Estate Agent. Julian and Catherine supported me throughout the process, I was not worried and fully informed of the process of the sale. I enjoyed meeting the other members of the team too, Raj gave excellent morgage advice, Adrian kept me informed and presented my house to buyers on the launch day and meeting Alex with the reassurance of not to worry was great too. The photographer was brilliant and gave advice how and what to have in the rooms.I appreciate the whole team input everyone was amazing.

Mrs · 30 March 2018

★★★★★ 4/5

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Joel Corby saves the day

After our four and a half year tenancy through Preston Baker my review is a bit mixed. Had it not been for the excellent experience we have had dealing with Joel Corby, towards the end of the tenancy, then I would have been rating this with a few less stars. Our main issue over the tenancy was the difficulties we had in getting repairs. We had a shower which didn't work for nearly a year. We've had a big hole in our kitchen roof for nearly the entire tenancy, due to a leak from the flat upstairs. Everyone we have spoken to has responded and said that repairs will be made, and then the next thing we know, that person has left the company and none of the repair work has been passed onto anyone else, and we have to start at the beginning again. I think we've dealt with at least 10 different Preston Baker representatives over the course of the tenancy. We have also been somewhat frustrated by the incessant inspections on the property. I think our first one was a year into our tenancy, and then as the years went on these started happening every three months, despite there never being issues raised in our inspections. We asked if our inspections could be reduced, based on us obviously looking after the property, and the length of our tenancy, and this was referred to our landlord, who happily agreed to this. But yet we still received inspection orders every three months. This was particularly frustrating as we felt like we were always being inspected with suspicion for damaging the property, and yet the repairs that needed to be made on the property on our behalf were never being completed. However, I have to feed back how superb Joel has been since he has been dealing with our property over the last few months. He is always friendly, funny and eager to help. Our boiler stopped working last week during the "Beast from the East" weather, and Joel got this resolved for us immediately. We also needed to see if our landlord would be happy to bring back our moving out date as we had found a property we wanted to move into which was not going to be held until the end of tenancy at this property. I called Joel and within half an hour this had been agreed with the landlord and relayed back to us. He is an asset to your company, I am sure.

Leah · 8 March 2018

★★★★★ 5/5

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Jess Fox was amazing

Jess Fox was amazing, she talked me through and supported me buying my first home. Always contactable and happy to answer all my silly questions. She made the whole process less stressful and I felt I was in good hands. Highly recommend.

Vicki · 10 April 2024

★★★★★ 5/5

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Minnie - Mortgage Adviser

Minnie's advice and assistance throughout this process has been invaluable - I was a first time buyer and completely clueless, but she talked me through everything in a clear, no jargon way. Minnie was always very quick at coming back to my queries, not just regarding the mortgage side of things, but also the whole house-buying process in general. She also dealt with all the paperwork which made my life so much easier.I would whole-heartedly recommend Minnie to anyone looking for a mortgage advisor and will, without a doubt, be coming back to speak to her when I look to re-mortgage or buy my next house.

Rebecca · 21 December 2017

★★★★★ 5/5

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Jim Holt

My wife and I are very pleased with the valuation Gemma Bolton conducted on our flat. Gemma’s objectivity and unbiased impartiality provided us a realistic valuation, not just one we wished for. We highly recommend Gemma for residential property valuation and sales services.

Jim · 16 March 2024

★★★★★ 4/5

Trustpilot

Really good agency with only minor issues

Me and my wife were struggling to find a cosy 2 bedroom house due to our current tenancy ending around Christmas. Thankfully we found one and Abigail was really helpful, always professional and always available to keep me or my wife updated. There were a couple of nervy moments where we had to wait all day to find out if the landlord would accept our application and then being able to move in the date that was advertised. But other than that, the whole process was efficient and we are happier for it.

Antonysutton · 1 December 2017

★★★★★ 5/5

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Julie and Pete at Preston Baker

Currently selling my home with PB and the service provided by Pete and Julie is exceptional. They are both really friendly and helpful and are always on hand to answer and questions and provide advice. Would recommend to all my family and friends

Fran · 14 March 2024

★★★★★ 5/5

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We have bought a Preston and Baker …

We have bought a Preston and Baker property and have been really impressed by their whole team. The agents that have shown us around (kestyn and Adrian especially) have had the perfect mix of professionalism and helpfulness without being pushy salesmen and also giving us enough space to look around and chat on our own. The office team have been excellent each time I've rung needing anything. And most of all their sales support has been brilliant... in particular Catherine. We are set to complete this week.... so far we have been really happy with all our dealings with preston baker. Would highly recommend them!

Ruth · 1 November 2017

★★★★★ 5/5

Trustpilot

Great service!

We have recently started looking to buy our first home. Preston Baker have been the most helpful, friendly and honest estate agents that we have viewed properties with so far.As a first time buyer everything is new and can be overwhelming; we've found Preston Bakers emails on 'handy tips for first time buyers' very helpful. Other estate agents in Leeds have been nice but not offered the level of service and support that Preston Baker do.A big thank you to Jules & Ben's for helping us with our home search so far!

Sam · 2 October 2017

★★★★★ 5/5

Trustpilot

Absolutely fantastic,

Absolutely fantastic,All of the staff are brilliant, I have no problem with them whatsoever.Sally was the main negotiator, to me, she is warm and friendly. Sally was a pleasure to talk to on the phone, also such a lovely lady when I went into the Office. Sally was very sympathetic when we had problems lower down the chain.We had a lot of fun during this transaction.Although it was 'definitely' performed in a professional manor.Cathy who came to view the house was also fantastic. Cathy also was exactly the same. A pleasure to talk to.Laura and Tasha, who I may add, were not quite (in the loop) but they were equally as helpful, if for say, Sally or Cathy were busy.Lee, who sits in the back, was also there for help, if for instance I went in on a Saturday and "the girls" weren't available.In all, it was a brilliant experience.Yes, we had problems, "down the line" but the way that the kids atPreston Baker took it on board and sorted out the problem wasTop Drawer.Sarah Jane, who moved to the Leeds Office, I think, was the first person that I met, she is equally fantastic.The bottom line is, what a lovely experience, thank you.Such a great family business, well done, keep up the good work.

Jeff · 31 August 2017

★★★★★ 5/5

Trustpilot

Adviser came to discuss mortgages with …

Adviser came to discuss mortgages with us, she introduced herself, gave us a full explanation of what she would be discussing including any charges and all the contact details, plus compliance requirements.Asked lots of questions to find our requirements all in a nice friendly manner (a discussion not an interrogation) made us feel we were talking to a friend.Once she had all facts but also our feelings on the what we required she said that now would go away and work out the best solutions from the information then return and discuss the different options.There was no pressure to do anything if we didn't want to.Would certainly recommend the service.

Gerrard · 2 August 2017

★★★★★ 5/5

Trustpilot

Buying my first property with Preston Baker

I bought my first property through Preston Baker and they were very helpful from the beginning to the end of the process. Minnie O'Rourke was so personable yet professional every time I met with her and she organised my mortgage application both quickly and efficiently as well as my health and contents insurance. I had an issue with the sellers solicitors and Preston Baker were on their case trying to make the process as painless as possible for me! I can't thank everyone that I came into contact with at Preston Baker enough!

Liz · 17 July 2017

★★★★★ 5/5

Trustpilot

Minnie is the best!

My and boyfriend and I are first time buyers and thank god we have Minnie to advise us on all things mortgage related! She is always available to answer our million and one questions (no matter how stupid they may be) and even helped us apply for a mortgage when she wasn't supposed to be working due to just having had an operation. She's made the mortgage process so much easier and practically stress free- without her we wouldn't have had a clue! I would recommend Minnie to anyone who needs help applying for a mortgage/ advice regarding mortgages. She's friendly and made us feel as ease from the get go. She's an approachable and lovely person who genuinely cares about her clients.

Clare · 15 July 2017

★★★★★ 5/5

Trustpilot

I have had the pleasure of working with …Carrie and Julian

I have had the pleasure of working with both Carrie and Julian from the Oakwood branch twice this year and I have to say they have been absolutely delightful . Julian is really easy to work with and is not only professional but well informed on the properties he recommends , he doesn't come across pushy in any way which is very refreshing and he moves quickly to negotiate the best deal possible, he actually listens ! Carrie has also been wonderul to work with , very helpful and always able to answer any queries quickly and smoothly , she makes the whole admin process simple as possible and is happy to talk any time . I would highly recommend Preston Baker Oakwood as they not only have a great selection of properties but the nicest people to work with .

Subina · 28 June 2017