Preston Baker reviews

★★★★★ 5/5

Trustpilot

Buying Experience

From the minute we viewed the property with Rachel, she has been informative and knowledgeable. Her communication has been brilliant and I was really pleased that when our offer was accepted, it is Rachel dealing with the sale. Already she has been firmly 'on it' which has helped ease my anxiety as a first time buyer! Would highly recommend on the basis of the service we have received so far!

Natalie · 14 February 2026

★★★★★ 5/5

Trustpilot

Gemma Carter - Sale of our property

My husband and I are immensely happy to recommend Preston Baker, who, with the assistance of Gemma Carter sold our property in March this year. We were resident in our home for over 40 years and had very little knowledge of the real estate market, but the help provided by Gemma made the whole experience easier. Being of a certain age we had difficulty in fulfilling the technical requirements of todays property market, but Gemma was at hand to guide us step by step. The stress of viewing was made easier by Gemma’s organisational skills. 5 viewings in one day alleviated the inconvenience of preparation and leaving the premises. Great service.

David · 8 May 2025

★★★★★ 5/5

Trustpilot

We sold our house via Preston Baker…

We sold our house via Preston Baker which we found to be a great experience. Jess handled the sale- she was brilliant throughout- she understood the house and the area we lived in, organised a launch day where we had loads of viewings and secured us several offers. The buyer we ended up choosing has been great and it has been smooth sailing from there. Julie at Preston Baker would give us weekly updates and really put my mind at rest regarding time frames (sorry for the stressed phone calls Julie!). Great service and would highly recommend.

Bonny · 10 October 2025

★★★★★ 5/5

Trustpilot

Rachel was great from the start

Rachel was great from the start. Came to see us at a time that suited us at short notice and advised on a price she felt was achievable. She even came to the house with the photographer to ensure that the highest level of photos were taken using her expertise in what catches buyers attention. She got us 4 offers and we accepted a cash offer at the full asking price which was great.

Bradley · 7 March 2024

★★★★★ 5/5

Trustpilot

Great support throughout the process

A big thank you to Gemma Carter at Preston Baker who has been a great support from start to finish. We purchased a property marketed by Preston Baker and Gemma was our point of contact. She was so friendly, helpful and knowledgeable we then went on to request Gemma’s support with our property sale. Completed this week, we are really grateful to her and her colleagues for their help in making this a smooth and swift transaction. Would fully recommend. Thank you!

Sara · 13 March 2025

★★★★★ 5/5

Trustpilot

Great Service

I recently purchased a property listed with Preston Baker, where Gemma Carter guided me through the initial viewing. Gemma provided exceptional support from that first day right up until I received the keys, keeping me consistently updated throughout the entire transaction. I am incredibly pleased with her professionalism and dedicated service.

A · 14 May 2026

★★★★★ 5/5

Trustpilot

An amazing team

We had a fantastic experience with Preston Baker from start to finish. After initially speaking with Rachel Lansdell, we were really impressed by how accommodating and flexible she was. She went out of her way to fit us into the viewing schedule around several other appointments we already had, which made the whole process so much easier.

Js · 9 March 2026

★★★★★ 5/5

Trustpilot

Gemma Carter did a brilliant job of…

Gemma Carter did a brilliant job of selling our house from start to finish. When out first buyer dropped out halfway through the process Gemma contacted the other parties who had made offers and had resold it within 24hrs. Then towards the end of the process when the chain was creaking under the strain and looking like collapsing she went above and beyond to make sure we made it through to completion.

Paul · 6 October 2025

★★★★★ 5/5

Trustpilot

Positive experience with Preston Baker Oakwood

I’ve been dealing with Gemma Duxbury at Preston Baker while searching for a new home, viewing a few properties, and she’s been brilliant. From the very first viewing, she was warm, professional, and incredibly helpful. I really appreciated her proactive approach and the way she made sure I was always kept informed about next steps and progress. She made the whole process smooth and easy, exactly what you hope for when buying.

Rachael · 30 September 2025

★★★★★ 5/5

Trustpilot

Gemma was fantastic throughout

Gemma was fantastic throughout. She has excellent knowledge of the property market in the local area maximising our opportunities. I would recommend.

David · 11 October 2025

★★★★★ 5/5

Trustpilot

Professional friendly service

Excellent service so far communication is superb , open and honest feedback and dialogue throughout once viewing has taken place .Julie is a true professional she is professional at all times, friendly courteous polite and caring.She understands our needs as a vendor and therefore I feel she is a credit to the estate agency industry .Big Thank you .

Lou · 8 May 2024

★★★★★ 5/5

Trustpilot

Carol Gunn

Estate agents just sell houses, right? Well we certainly found out that in our case the importance of a good, experienced agent was essential. We purchased a new property over the summer 2024 and from the very beginning of the process Carol was always present to provide advice and guidance to ensure that things progressed smoothly. Carol has a wealth of experience in the industry and we are sure without her input and guidance the sale would have fallen through. Carol is an exceptional communicator, very personable, providing us with exceptional support whilst ensuring the sellers teaming were aligned and actions progressed. Even after completion Carol continued to provide support to ensure a smooth hand over with the developer.

Mike · 22 October 2024

★★★★★ 5/5

Trustpilot

Great house selling experience with Gemma Duxbury

Gemma Duxbury was absolutely great throughout the process of selling our house. We would highly recommend her. Thanks Gemma.

Kathleen · 5 October 2025

★★★★★ 5/5

Trustpilot

Great service from Gemma at PB!

Gemma Carter from Preston Baker did a fantastic job with our house sale. So much hard work and experience went in to it that we are so thankful for. From getting us sold in a matter of days to being right there on the case (daily) as we approached exchange to ensuring it all went according to plan, despite a few bumps along the way! We cannot recommend Gemma enough. Friendly, professional, responsive, knowledgable and approachable. Thank you so much Gemma.

Gwen · 14 October 2024

★★★★★ 5/5

Trustpilot

Carol Gunn

We recently met with Carol Gunn on a viewing> The house was not occupied an Carol had been there early put the heating on and lit the log burner. How many other Estate Agents do that?Carol was very well informed on the property.Carol has since valued our current property and was professional in her approach.She is an asset to PB.

Peter · 6 March 2024

★★★★★ 5/5

Google

Laura was genuinely amazing from start to finish, in every way. Not only was she an absolute pleasure to deal with she was incredibly efficient. From our first phone call to me receiving my mortgage offer it only took 3 weeks AND was at an even better rate than initially anticipated. I was kept updated the entire time and she managed to source me something that surpassed all expectations, all whilst being somewhat of a star! I can’t thank her enough and would honestly recommend her to all!

Laura · 16 April 2022

★★★★★ 5/5

Trustpilot

Angela Williams

I would highly recommend Angela Williams.From our first meeting she was so helpful,knowledgeable and her customer service superb.Nothing was too much trouble at any time of the day! Any queries were answered immediately.She made our process run smoothly and is extremely personable.I will without a doubt be asking personally for Angela again.Thank you so much

Emma · 19 April 2024

★★★★★ 5/5

Trustpilot

I cannot recommend Rachel from Preston…

I cannot recommend Rachel from Preston Baker highly enough. She has helped us sell two properties and both times the process was seamless and stress-free. Rachel is extremely professional, knowledgeable, and attentive. She provided us with valuable advice on how to prepare our properties for sale and her weekend sessions attracted a large number of interested buyers. Thanks to her expertise and local knowledge, our houses were sold within hours of being on the market.Rachel goes above and beyond to ensure that the entire selling process is smooth and efficient. She is proactive in liaising with buyers and solicitors, keeping us informed every step of the way. Her dedication and attention to detail truly set her apart from other estate agents we have worked with in the past.I have recommended Rachel to all my friends and they have all had similarly positive experiences. If you are looking for a reliable and trustworthy estate agent who will work tirelessly to get you the best results, look no further than Rachel at Preston Baker. She is simply the best in the business.

Aileen · 29 July 2024

★★★★★ 5/5

Trustpilot

Appreciation review

Great experience we bought through Preston baker. We had jayne tomlinson as our point of contact as the sellers estate agent. She was fantastic we had a few bumps along the way but she sorted them out. She was proactive in getting these resolved sometimes even out of office hours. We can't thank her enough.will definitely look to using jayne when selling in the future.

Jess · 3 September 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. Mistakes from start to finish. Terrible landlord allowed to let with them and poor service , minimal effort to help the tenants throughout the whole 9 months of the tenancy. Full of bureaucracy that was unnecessary and didn't apply to the situation, and used this as an excuse to not help. This was a student let and many students do not collect the keys on the first day of the tenancy, but rather weeks or months after (closer to the start of the university term time). They forced me to sign an inventory for the room I didn't have keys to through an "automatic computer process" and would not override or add a cover note saying I didn't agree to it being signed until I viewed the property in person. Come August when I had moved in, it took about a week to access the inventory because it was locked 7 days after the tenancy start date. I was told I could edit or amend the document but they didn't seem to understand that you cannot edit something you have not seen... When they did send me a copy a week later, there were 8 things in my room alone that had been missed on the inventory. All of this came after the shambles of my housemate's contract which was delayed by 3 weeks due to their mistakes with the guarantor checks. Fast forward a month with the "live-in" landlord blatantly disregarding Covid laws by travelling across the country multiple times, then leaving altogether but not throwing out her perishables. The boiler then needed work as none of the radiators were heating up. Preston Baker wouldn't send a plumber for several weeks (in November) and said we had to bleed the radiators, despite us saying we had no idea how to do this nor the correct keys to, as the landlord herself had also clearly not bled the radiators since she acquired the property (3 to 4 years prior) evident by her questions and requests for pictures. Then the basement lights (i.e. the only light source for that communal area) failed due to loose wiring. Following that, the toilet started seeping but Preston Baker didn't send a plumber for 4 days as their computer hadn't flagged "the only toilet in the house is leaking and not working properly" as an emergency. In December they were insisting on visiting the property for an inspection despite the fact we had only been in the property for 3 months and the Covid was very much threatening our ability to go home at Christmas. It took several back and forth emails for them to finally agree to have this inspection done through photos/not in person. The landlord also then changed her mind 3 times about how the property should be left due to her innate inexperience and her actions almost certainly damaged the property due to the boilers condition come January onward. The landlord refused to contact the WIFI company when we were experiencing problems and blamed our own devices for the unreliable connection. The flooring had not been fixed (including broken tiles which is dangerous) since before we moved in. Clearly there is disregard for both safety and comfort and Preston Baker should have insisted on these inventory improvements. Despite the microwave catching on fire, the nails sticking up through the floorboards, the poor heating and ventilation, the broken extractor fan, faulty heat and smoke detectors, the dirty and loose fitted, the poor layout with the cowboy-building features on top of everything already mentioned, Preston Baker continued to prove they are useless at the best of times. When the landlord unexpectedly (and unannounced) came back, we complained and said this behaviour is unacceptable and arguably a breach of contract. As she had left the property for months, she should give 24 hours notice before a return. Preston Baker patronisingly said this was a civil matter and that maybe we "should have asked her to tell us" when she was planning on returning. Of course we had already done this, Preston Baker were simply not interested in listening until I mentioned their reputation and how it reflects on their brand to allow such awful landlords onto their books. During her short time in the house, the landlord left bodily fluids in the shared communal areas and did not clean this up, along with all her ambient foods from the previous months. I was patronisingly told we have an equal responsibility to clean the communal areas, despite the fact the landlord had not lifted a finger and even left bodily fluids in the carpet. You can see where Preston Baker's priorities lie. This happened in the last month of our tenancy, so it has been awful from start to finish.

Lois · 9 July 2021

★★★★★ 5/5

Trustpilot

Danielle Cooper…competent, experienced and in control

Danielle Cooper is a real force who makes things happen. We’ve worked with her before and she always seems very much in control of all scenarios and can also really look out for your interests. I’d say she’s a problem solver who suggests ideas thinking outside the box. She’s pretty quick to communicate too and gets things done. All in all we had a good experience with Danielle so thank you for that.

Nicholas · 25 September 2024

★★★★★ 1/5

Trustpilot

REBEKKAH IS INHUMANE THEY ARE MONEY THIEVING SCUM

They don’t deserve one star. As a whole i can only speak for property manager Rebekkah who has been intolerable and shouldn’t even be employed unless the whole company is based off of unethical treatment to people in vulnerable positions. I lived in a rented property for 2 years which i looked after and i loved, it was also my workplace. During lockdown i was handed an eviction notice (initially for 3 months which wasn’t even legal lol) so then i had 6 months to find a house whilst i was unable to properly work and keep paying my £700 rent. My circumstances were quite difficult in finding a new home as i’d only recently registered as self employed so i was getting no government help and i expressed my struggles to rebekkah about my concerns to potential homelessness. One year into my tenancy prior to this i had an unprovoked attack to my property and my window had been bricked, this was of no fault of my own and i had an open court case to try to get some justice as i was having to pay for the damages. So when i finally find a property with a private landlord that would take me on on the terms of looking at my bank statements (as official checks would have said my income was 0 as i had not yet done my first tax return), i find out that after months of house hunting, Rebekah has given me a BAD REFERENCE SO THAT I WAS DECLINED FROM THE PROPERTY DESPITE THE FACT I WAS BEING EVICTED!!!!! She stated ‘tenants friends through bricks through the window’ and claimed to me that she had to be honest when writing the review. Tenants friend!?!?! I’d never met the person!!!!! I was being victimised for a crime that had been caused against me, and she was also lying as she knew full well that wasn’t the circumstances. It was as if to let the future landlord think that i was the sort of person who associated with people like that and that it was a reflection of myself otherwise it wouldn’t have had to been mention when i’d already agreed to pay the costs. She’s been an absolute nightmare and even since allof this has hounded me for money during lockdowns (even though i was still paying my full £700 rent lol). I told her that her actions and the way she’s dealt with all of this could leave somebody homeless or dead, this type of stuff can cause so much stress on somebody weak but this company and especially Rebekkah with two K’s have absolutely no soul at all. I even spoke to an ex preston baker employee who said they only care for getting the money and care nothing for your welfare. Avoid at all costs as i will never ever go via an agency again

Alana · 9 March 2021

★★★★★ 5/5

Trustpilot

Angela has been great and really…

Angela has been great and really supportive. When we were considering selling, Angela spent a great deal of time talking us through the process and what to expect. We are selling and buying with Angela and she has made the process so smooth and easy :)

Ishka · 25 May 2024

★★★★★ 5/5

Google

Thank you so much to Bradley & Laura. Both are absolute gems and Preston Baker are lucky to have them working for them. Bradley got me the mortgage I needed for what is now my dream home, after my normal mortgage broker couldn’t get the mortgage amount needed we went with Bradley. Bradley worked tirelessly to get us the mortgage amount and made it seem so easy, he was always on top of everything whilst providing a great service and more importantly really good advice. Laura came on the scene after a while and similarly to Bradley, worked tirelessly and nothing was ever too much to ask. Laura was always prompt at returning calls & updates which was needed with everything that has been happening this year with mortgages. Thank you again Bradley/Laura, will definitely use you again and recommend you to anyone in need of a mortgage.

Niko · 12 April 2024