Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleArranged a valuation with James, no one showed up. I called and was told he was double booked. They didn't even have the decency or courtesy to call or explain this had happened as I had booked time off.
Jedi · 6 June 2022
Agent replied · 6 June 2026
Good morning
Thank you for your review, our lettings director is looking into this to find out what has happened here. We are ever so sorry for this, please do contact our lettings director direct who will be more than happy to look into this fully for you.
jade.fox@kings-group.net.
★★★★★ 2/5
TrustpilotDifficult to deal with
I use Manning Stainton to let a small flat. Sometimes I think it would be easier to manage it myself. I often send them emails and get no reply. I have to contact them several times. Issues to do with maintenance can go on for months. They do not keep me informed of the status.They have different departments to deal with different subjects, so if you deal with one person about invoicing you have to deal with someone else for new lettings and someone else for property maintenance.I believe that the managers do not let the employees out of the Manning Stainton office to deal with property maintenance issues. It's very hard for a Manning Stainton employee to understand a maintenance issue if they have not been out and physically seen the problem themselves (I mean in normal times, not due to Covid).As a landlord I don't recommend them
Paul · 12 October 2020
★★★★★ 5/5
TrustpilotCharlotte Murrie what a star
Charlotte Murrie what a star. Thank you so much for your help throughout the process you were amazing and went above and beyond for us. Without your help not sure we would have got there. Thank you once again.
Michael · 14 September 2024
★★★★★ 5/5
TrustpilotManning Stainton was extremely helpful…
Manning Stainton was extremely helpful throughout our search for a new house, particularly Vickie, keeping us regularly updated on progress, and suggesting appropriate additional new properties for us to view.
Katy · 27 March 2021
★★★★★ 5/5
TrustpilotAmended
Issues are in the process of being fixed, thanks to rapid action from John. Much appreciated :)
Karl · 14 March 2024
Agent replied · 15 June 2024
Good Morning,I'm sorry to hear your experience has not been a positive one. Please feel free to reach out to me at john.sheader@manningstainton.co.uk so we may discuss further.Kind regardsJohn SheaderHead of Property Management
★★★★★ 5/5
TrustpilotManning Stainton have been very efficient.
Manning Stainton have been very efficient from first visit to value our property through to final completion. Of particular value to us as sellers has been a dedicated liaison team member, Yvonne Jones, who has given excellent input into contacting others in the chain to establish any issues and offer us advice and support during a very stressful time.
Eileen_Bielby · 22 July 2023
★★★★★ 5/5
TrustpilotExtremely efficient
Extremely efficient. Kept up to date throughout the whole process by Charlotte poutney.
Karen · 29 May 2024
Agent replied · 15 June 2024
Thankyou for the kind words! Happy the sale was efficient for you and glad you were updated! If you ever need us in the future just let me know!
★★★★★ 5/5
TrustpilotMy elderly mum purchased her house for…
My elderly mum purchased her house for the first time in her life. Victoria was patient, understanding and professional without condescending. Thank you. Made her experience easy and stress free
Jenny · 9 March 2021
★★★★★ 5/5
TrustpilotFantastic estate agents
Fantastic estate agents - cant rate them highly enough! Thankyou Louise, Molly, Megan & everyone else in the office!
Mrs · 29 January 2024
Agent replied · 15 June 2024
Thank you for the great review, we are so pleased you were happy with our service. Best wishes for the future.
★★★★★ 5/5
TrustpilotI have recently sold a property with…
I have recently sold a property with help from Manning Stainton, and have been very satisfied with the whole process. My main contact throughout the sale has been Victoria, one of the sale negotiators within Manning Stainton and I cannot express enough how engaged in the process of selling my house to the best possible buyer she has been. The house sale was quick with regular updates on the high number of viewings with complete transparency. Many thanks!
Ben · 4 March 2021
★★★★★ 5/5
TrustpilotHad a great experience with Manning Stainton
Had a great experience with Manning Stainton estate agents. Have sold and purchased through them. Very attentive and supportive. Honestly can’t rate them highly enough. They really do their best to look after you. Very professional.
Mrs · 26 October 2024
★★★★★ 5/5
TrustpilotAm so happy with the property I got…
Am so happy with the property I got from the agency. All the application process was made easy without stress.
Mrs · 4 January 2024
Agent replied · 15 June 2024
Thank you for the review. We'll pass this onto our property management team.
★★★★★ 5/5
TrustpilotExcellent customer service from viewing…
Excellent customer service from viewing to completion
FTB · 7 September 2024
Agent replied · 27 October 2024
Thank you for your kind review, we hope you will be very happy in your new home, Nikki, Alex and all the team at Manning Stainton.
★★★★★ 4/5
Trustpiloti would definitely advise selling…
i would definitely advise selling through these i had laura Parkinson she was absolutely great all way through from start to finish. she made me feel comfortable and really positive and always got back to you when advised 5 star service from her. i would only use them again
Antony · 8 March 2024
★★★★★ 4/5
TrustpilotGood service very helpful staff and…
Good service very helpful staff and fast response
Halim__abv.bg · 21 August 2024
Agent replied · 24 August 2024
Hi Halim, thanks for the positive review. Glad you had a good experience with us.
★★★★★ 1/5
TrustpilotAll liar, fake company!
This company is like working with a bunch of idi*ts, not professional at all, don't even know how to do a basic job, everyone tells different story and also they do false advertisement, we conformed if we get the washer/fridge/freezer in the house (rented) confirmed yes then we moved in and nothing there, called on that day 6 times and nobody dealt with it, this is how started! after that point we had so many issues with this company and nobody dealt with anything in a professional way!! the only person is Georgina who was lovely and helpful in leeds, all others just not been trained at all. FALSE ADVERTISEMENT IS FORBIDDEN BY LAW!!!! don't waste your time with them! this is the worst company I ever dealt with.
Roland · 6 August 2020
★★★★★ 5/5
TrustpilotSupportive and realistic with information and updates.
Communication. Megan updated whenever I requested. Good customer service.
Susan · 2 August 2024
Agent replied · 24 August 2024
Hi Susan, great to read you've had a good experience. Glad we've got this completed for you.
★★★★★ 5/5
GoogleAmazing service from everyone at Manning Stainton, Horsforth. We had a tricky purchase, and everyone at the branch knew what was going on whenever we rang and whoever we spoke to. However, Simone in particular was an absolute star - she was …
Alice · 16 September 2021
Agent replied · 16 June 2024
Thanks Alice, it's great to hear your feedback on our Horsforth team and in particular Simone. We wish you all the best in your new home
★★★★★ 5/5
TrustpilotLovely company
Lovely company. Just viewed a property with Jan & she was helpful & welcoming.
Philip · 3 May 2024
Agent replied · 15 June 2024
Thank you very much for the feedback. We are very happy to hear you had such a good experience with us
★★★★★ 5/5
TrustpilotEvie Longley at Manning was fantastic
Evie Longley at Manning was fantastic, communication from start to finish in getting a new tenant, highly recommend.
Gary · 12 February 2024
Agent replied · 15 June 2024
Hi Gary, thanks for leaving Evie such a great review!
★★★★★ 1/5
TrustpilotAvoid!
I was buying a house through a mortgage advisor with the moortown office. All I have had is problems and literally being ignored when I needed guidance. I was told having an advisor makes things less stressful when all it did was make things worse. I asked to put a formal complaint in which they did not help me with and avoided the many times I asked them for this and still didn't take me seriously. It has made me so ill to the point I have started losing my hair due to all the stress. so this is the best I have. As long as it does not affect them then they do not care. I had to chase and chase and chase it was ridiculous and so stressful. I was also meant to get £250 cashback from my mortgage on the day of drawdown which was sent to the solicitor referred by my advisor, to now have to chase once again! where is my money! It is disgusting! Avoid at all cost!
Rebecca · 25 July 2020
★★★★★ 1/5
TrustpilotWhen asked to view a house we liked all…
When asked to view a house we liked all they said was, on our file your house is not on the market so you cannot view the property you requested to view.Why would I put my house on the market and become homeless before I even start to see anything suitable to move into and how do they know if I can/cannot buy without selling the house I live in?We bought through them 5 years ago and had a good experience they seem to have recruited some poorly trained staff now who would rather answer phone calls from home than facilitate viewings. Very disappointed.
MJ · 18 July 2020
★★★★★ 5/5
TrustpilotVery friendly and helpful
Very happy with all the staff - very friendly and helpful.
Audrey · 26 June 2024
Agent replied · 24 August 2024
Thank you for your feedback Audrey. Myself and the Oakwood team wish you all the best in your new home. Regards, Helen
★★★★★ 5/5
TrustpilotAll staff were polite
All staff were polite, friendly and professional. Special mention for Andrew and Emily who were exceptional. Thank you
Michael · 10 February 2024
Agent replied · 15 June 2024
Hi Michael, so glad to get this over the line for you and thanks again for choosing us. All the best for the future! Andrew
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