Manning Stainton Leeds reviews

★★★★★ 5/5

Trustpilot

Excellent

Couldn't fault them, they kept me informed throughout, Jacob did seemingly endless viewings and all in all it was excellent service from the whole team.

Chris · 25 October 2023

★★★★★ 5/5

Trustpilot

Thomas Clough of Manning Stainton…has been excellent, he surely knows his onions, very kind and time conscious, communicates very well. He is an asset to the organisation, excellent guy.

Good time management Communication skills Excellent service Integrity is intact

Josephine · 29 September 2023

★★★★★ 5/5

Trustpilot

Janice and sam

Janice Freeman and Sam where extremely welcoming and informative. As soon as we walked in I felt at ease with them they where really nice and gave us helpful information about the area and the house. Overall great experience I highly recommend this agency.

M.osman · 16 July 2024

★★★★★ 5/5

Trustpilot

Once again great experience from…

Once again great experience from Manning Stainton team. Outstanding and exceptional service by Deborah Tooley from south Leeds Lettings. I would highly recommend.

Arturas · 8 December 2023

★★★★★ 1/5

Trustpilot

Very disappointed with their attitude

I made a telephone enquiry about a flat/property for my daughter in the local area. This was simply a telephone enquiry at this stage so that I could be put onto the database for suitable properties. Frankly, all I got was the third degree about if I had a covid test done, had I been near anyone with covid etc. I was not planning to meet up for a viewing for some months to come yet if it ever came to it, but I just found the questioning annoying for simply asking to be placed on a database. By all means ask me these questions nearer the time of a viewing but not at an initial enquiry stage! I found Kate's attitude as abrupt and rude to be honest, not a good advert for their business.

Y · 5 February 2021

★★★★★ 1/5

Trustpilot

Complaint Handling Support Shocking

Being a neighbour to a property rented by MS for over two decades I made my first ever official complaint to MS of the noise being made by the latest tenants in the early hours of the morning for the last two weeks. I initially tried talking to the neighbour myself and they denied any noise being made. I then made an approach to MS who spoke to the tenants and they were advised by the tenants that the noise is being made by radiators. Since contacting MS it has been me chasing progress and trying to understand what they can do to support me, other than to be told they cannot do anything and go to the Council or Police. Well the least they could have done is question the inconsistency in the stories. I have also asked if my emails could be sent to the landlord and if I can speak to the landlord, however, despite me asking on 3 separate occasions they fail to give me an answer one way or another. With what is already a stressful situation has become even more so by the approach taken by MS. I spoke to a manager at MS who simply showed no empathy whatsoever and even questioned me as though I am the guilty party. MS brand themselves as the go to place for Property Management but they have shown little in terms of Management.

Manjit · 30 January 2021

★★★★★ 2/5

Trustpilot

This review is about the lettings side…

This review is about the lettings side of the business.We arranged to rent a property through them and went and had a look. We signed for our keys and went to the property. I asked if anyone was going to go to the property with us to check it over for any issues before we move in. I was told No you have 5 days to inform of any issues. Thats when we found it was not cleaned to the standards they had noted on the move in inventory. We updated the inventory with alot of discrepancies, cooker cleanliness being just one. (It took my wife 3 hours to get to a clean state before we could use it) On handing the keys back at the end of tennancy is when we started to have issues. After a couple of weeks we started to note a mold/damp issue. We informed them to be told "Oh we would,nt rent properties with damp/mold issues". Yet its back online for rent with them even though they know its damp issues.The keys had to be handed back to a different office. That office was not given the move in paperwork that we had annotated all the issues on nor were they made aware of any issues. On moving out a property check was completed 4 days after we handed the keys back. They completed a move out inspection, which was not cross referenced against the move in paperwork. I had to make them aware of the issues we raised on move in. Basically the move out paperwork isn,t updated from anything you note on moving in. They are far more meticulous on moving out than moving in. Its really down to the tennant to note things. Once you have left them and they aren,t making money from you, getting your deposit back is of the least importance to them. (Thats how we were made to feel). Taking over 10 days to respond to requests for deposit returns. It feels like they side with the land lord. Sadly it took for me to raise a dispute with the Tennancy Deposit Scheme (TDS) to get things moving.Thats when I feel Manningstainton pricked there ears up. I was told on a couple of occasions that my money was coming back, but we were being billed for cleaning. A bill of £100 for a 5 minute clean of a freezer and shower screen. I explained this bill was a bit steep but ok. I was going to raise a counter claim for my wife having to clean the cooker. They would put this to the landlord.I was then told they had spoke to the landlord and All my depostit was being refunded it would take 3 to 5 workingbdays to return. Could I please close the dispute. I informed them that the TDS have told me not to close the dispute until such time as monies are in my bank. Boom 2 days later my deposit is back in my account. So it took a month to get my deposit refunded.They do not have the needs of the tennant at heart. Its all about the landlord sadly.

Patrick · 29 January 2021

★★★★★ 5/5

Trustpilot

Really happy with the service

Really happy with the service that was provided by Manning Stainton. Always friendly, helpful and thorough. I have used Manning twice to move now and wouldn't hesitate to use them again. I was particularly impressed by Lesley who fully supported me and chased solicitors for updates. The mini tool box gift was such a lovely touch. Thank you so much.

Louise · 2 August 2023

★★★★★ 1/5

Trustpilot

Avoid

Having dealt with Manning as a Landlord trying to let a property and potential tenant looking to move out whilst doing renovations on our own house I would never rent or let a property through them ever again. Avoid! The process to even book a viewing is very lengthy and completely off putting. They didn't manage to get one viewing on a house listed with them for 3weeks. We listed with another agent and managed to get £25 more than it was listed for after less than a week. The market was there, but not viewings booked, why? Staff not bothered about feedback.

Tobyn · 25 January 2021

★★★★★ 5/5

Google

I was glad I purchased my first home through Manning Stainton Horsforth, from the first viewing to collecting my keys everything went brilliantly. Lesley at head office was wonderful in assisting with the purchase from start to finish. I …

Adam · 16 September 2024

★★★★★ 5/5

Trustpilot

Great Staff

Louise and James in the Wetherby office were really helpful throughout our sale. They did a great job of keeping the chain together when things got challenging.

Richard · 23 August 2023

★★★★★ 5/5

Google

I was lucky enough to be assigned to Valentin to help me with looking for a purchase. He picked some great choices that really hit the mark. He is truly a professional and cares about making sure your needs are met more than just the sale.

Derrick · 6 June 2021

★★★★★ 4/5

Trustpilot

Difficult Move

Worked hard to ensure our move was successful, in difficult circumstances. Very pleased with the outcome.

Mrs · 21 April 2024

★★★★★ 5/5

Google

I've had a great experience so far buying my house. The whole team have been great, and Macy, my main point of contact, has been super friendly and helpful, keeping me well-informed throughout the process so far. Very happy!

Lee · 22 September 2024

★★★★★ 5/5

Trustpilot

Superb Estate agents

What a great service we received from Debbie at Manning Stainton every time we spoke to her she couldn’t do enough to help, We can highly recommend this Estate Agents from our first meeting with John Putsman to all who work there for their help in the sale of our property.

Peter · 14 February 2024

★★★★★ 5/5

Trustpilot

Adam at Manning Stainton was Great!

Adam at Manning Stainton was so helpful and very communicative through the whole process of both managing the property and ending my tenancy.Thank you

Consumer · 24 October 2023

★★★★★ 5/5

Trustpilot

They got the deal done!

We bought a house through Claire Ward at Manning Stainton. When the purchase ran into difficulties, as they do, she and all her colleagues were the only local professionals who were interested in getting the move completed in a reasonable time to the benefit of all the people involved, whether they were paying her or not. She went the extra mile to chivvy and persuade everyone else to do their job. The whole company appears set up to work that way. We would unhesitatingly recommend them.

Vince · 16 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service

The move managers, Gemma and Rochelle, were very helpful and communicative throughout the process.

Charlie · 23 May 2024

★★★★★ 5/5

Trustpilot

Would definitely use for next purchase!

I would highly recommend Manning Stainton as they displayed a great deal of customer care by being pro-active and being in frequent communication.Whilst looking for properties in the pandemic we found most estate agents had so much interest they didn't bother to try secure us viewings or even sign us up to a basic mailing even but Manning Stainton were immediately different, the properties listed were all great and we decided early on we weren't going to bother with looking at any properties that weren't listed by them and it paid off! Debbie Cundill handled our first new property purchase really well from start to finish and wasn't afraid to go the extra mile to ensure all parties were working fast as possible to get the sale through!

Vasilia · 10 November 2020

★★★★★ 5/5

Trustpilot

Absolutely fantastic staff

Absolutely fantastic staff, updated weekly from day one.The staff go above and beyond.Very highly recommended

Michelle · 3 May 2024

★★★★★ 5/5

Google

Lesley at Manning Stainton was fantastic. She battled our corner constantly and provided very frequent updates so we always knew what was happening throughout the sale.

Adam · 24 March 2025

★★★★★ 5/5

Google

Really impressed with Joe at the Tottenham Branch who showed me around 4 properties last weekend. He was friendly, honest and most importantly caters to the customer's needs :)

K · 6 June 2023

★★★★★ 5/5

Trustpilot

Very helpful throughout the moving…

Very helpful throughout the moving process. Recommend local solicitors too which were also very good.

Claire · 30 April 2024

★★★★★ 1/5

Google

Arranged a valuation with James, no one showed up. I called and was told he was double booked. They didn't even have the decency or courtesy to call or explain this had happened as I had booked time off.

Jedi · 6 June 2022