Trusted Agent profile · Leeds
Verified
★★★★★
2,832 reviews across 2 platforms
113 New Road Side, Horsforth, Leeds, LS18 4QD
Part of Manning Stainton, see every office.
Manning Stainton's office in Leeds, at 113 New Road Side, is rated 4.8 out of 5 across 2,832 reviews on two platforms, including 415 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Manning Stainton won in 2026.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
4/5
TrustpilotOverall very good. Would recommend.
Charlotte was very helpful in facilitating the purchase of the house. There seemed to be several obstacles to overcome and required Charlotte to liaise with vendor and solicitors. Charlotte was always prompt with communication. I felt that Charlotte supported and communicated well my interests and wishes to the vendor. Charlotte was always approachable, friendly and willing to help. Thanks.
5/5
TrustpilotHard work
Made the whole process very easy from start to finish. Clear communication throughout the whole process from all members of staff. Special mention to Charlotte Murrie though, who was incredibly throughout the whole thing. Went above and beyond to get the sale done and help me through it. Can’t thank her enough.
5/5
TrustpilotEveryone needs a Jan!
Met the very lovely Jan today who showed me around a property, she was very knowledgeable and very helpful. Jan is the nicest lady I’ve met in a long time and wish she could show me around every property that i view!! 5*
5/5
TrustpilotExcellent
Great service.Proptly respond to any enquiries.Joe was very friendly and helpful.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that Joe was able to assist you.
5/5
GoogleKyle was always available and helpful throughout. Great team. Kind smiles
Thank you so much for the positive feedback. We were really happy to help you along the process. If you ever need our help in the future just give us a call. Team Horsforth
5/5
TrustpilotEmily was great
Emily was great, so we’re the rest of the staff, always helpful with any questions relating to selling my property. Really nice girl and a decent company.
Thank you so much for leaving such a great review, I know Emily was really pleased to get the sale agreed for you!
5/5
TrustpilotTrust your Agent
My agent at Manning Stainton - Kyle Guy - was the epitome of calm competence. When I was panicking, Kyle stayed in control and helped soothe my nerves. He acted promptly and kept me informed of what was happening when things were tricky.In fact, all the team at the Horsforth Branch (led by Sarah Joseph) were supportive and accessible.
Thank you for your kind words. We are so pleased to hear that you had such a positive experience with our team. We strive to provide our clients with the best possible service, and we are thrilled to hear that Kyle and the Horsforth Branch team were able to help you through a stressful time.
4/5
TrustpilotGreat experience
We accepted an offer on our home in February 2021 after being on the market since late 2020 with Manning Stainton, Wetherby. Our agent was Angela however we did also deal with James and Ann occasionally. Overall the process was positive, with some typical bumps in the road along the way (selling your home is not a fun process, Joe Public are not easy to deal with!). Angela was great at listening to us as sellers and turning those bumps (I don't want to say negatives!) into learnings. For example, we asked her for a more thorough "vetting" process before allowing potential buyers through the door. We were selling a 2-bed property and had a couple of parties view who said "we are looking for a 3-bed" once through the door. This is a very disheartening thing to hear when you can't change it! Angela and the team worked hard to protect us from these sorts of viewers as ultimately it wastes everyone's time. In the end, we resorted to having Angela or James carry out the property viewings as it was just becoming too emotional for us. They both came and viewed our home so that they knew exactly what they were selling, and both of them respected our property and our wishes (i.e. removing shoes or wearing shoe covers) which we really appreciated as not all agents are as respectful (we know from experience!). The team also kept very thorough notes on our property which helped us massively during the sale process as our buyers tried to give backword on part of the deal, with the aim of forcing us out of our home sooner than we were happy with. Thank goodness James had made such a detailed account of the deal that was agreed when he accepted their offer for us! The reason this review is 4* and not 5* is due to a small issue we had relating to Mannings representing a potential buyer; they were also a client of Mannings to sell their property. This created a conflict of interest within branch which dampened our experience. We spoke with the branch manager, Steve, and ultimately it was resolved by us walking away from the buyer. This is my one and only small criticism and was likely not helped by my naivety - if your buyer is also selling with Mannings, just be aware and make sure that you communicate as two separate agents rather than allowing one agent to manage both parties as we found there was difficulty with impartiality. This one blip aside, our experience was a great one, and we would definitely sell with Mannings again. We massively regretted not going with them in the first place and were unfortunately burned by another less-than-professional agent. Steve took the photos of our home and they were lovely, with no extra cost associated. Our brochure was lovely and they would update to flip the pictures around when we requested, same with our Rightmove advert. Mannings also have a really great after-sales service with their Move Managers - ours was absolutely fantastic. If we were to sell with Mannings again I would request the same Move Manager again (Debbie Tabiner)! Thank you Angela, James, Steve, Ann and the Wetherby team for selling our home. It wasn't easy, we weren't easy but we appreciate everything you did for us.
5/5
TrustpilotHad a visit from Jacob today to discuss…
Had a visit from Jacob today to discuss tha potential of selling my houseHe was very professional He came very prepared it was obvious he had spent time prior to the visitManning Stainton are very proactive confirming appointments I like that about an agent they don’t sit on their laurels Very impressed today will use them when I sell Well done Jacob !
Hi Debra,Happy to see that Jacob was really helpful with your property valuation. When you would like to sell your home please don't hesitate to get in touch!
1/5
GoogleThink like a few of the reviewers have said they need to address how they deal with people, Having a difficult time with my deceased Dad's house - they're selling the property. Had a call from a lady who had a vile and aggressive attitude. Didn't even introduce herself. Dived right into having a go about things. Really? This is how you talk to people? I've been pleasant and respectful, may be an idea to treat people the same in return. Plus it's very unprofessional. Also they didn't even bother informing us the sale hadn't gone through, I saw it was back on the market on Rightmove! What the hell?!
Hi Anna, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@manningstainton.co.uk so that we try and help resolve this negative experience
5/5
TrustpilotGreat People To Deal With
After being convinced to use another estate agent and getting zero enquiries- I switched to Manning Stainton. What can I say - First week sold - with the first viewing!
5/5
TrustpilotGreat service from Manning Stainton…
Great service from Manning Stainton from start to finish. Very friendly and professional service. I have never sold a property with a move manager before. Yvonne saved me so much time in chasing solicitors, helping the buyer, who was struggling with some of the paper work and generally keeping me informed. A great assesset to the business!
We are delighted to hear that you had a positive experience with our team. We are glad that you found Yvonne to be a valuable asset. We appreciate your feedback and are glad that you found our service to be friendly and professional.
4/5
TrustpilotKyle was great
Kyle was great. Consistent communication, positive and clear with a sense of humour
We're thrilled to hear that you had a positive experience with Kyle. We appreciate your kind words about his communication, positive attitude, and sense of humor. We'll be sure to pass your feedback along to him.
1/5
TrustpilotLooking to rent my property
Looking to rent my property, I called the Horsforth branch of Manning Stainton on Monday 12th June and was greeted by “hello?”, to which I then had to ask “is this the estate agency?” to which he replied quite abruptly “yeah”. I felt with that kind of attitude when answering the phone they either don’t want the work or just don’t want to answer the phone at all. Didn’t fill me with hope and definitely did not make me want to rent my property through them, imagine if my future tenants were greeted like that!
Hi Alistair, Im really sorry to read your review and will be picking up your comments with the Horsforth office. We have an agreed standard on how we greet our customers but clearly this hasn't happened for some reason in this instance. I can assure you we take the standards of our team very seriously and so if there was an opporutnity to try and restore your faith then please do get in touch and send me an email at mm@manningstainton.co.uk. Best WishesMark Manning
5/5
TrustpilotLettings brilliance
Debbie and Julie-Ann dealt with the reletting of my property after a tumultuous previous tenancy and have been absolutely brilliant from start to finish. They found a new tenant quickly, were super fast in their responses when I needed something and gave me plenty of sound advice. I really appreciate all the effort you guys have put into my property so thank you!
Hi Leah, great to read such a fantastic review and thank you for taking the time to recognise Jules & Debbie's efforts!
5/5
TrustpilotOutstanding move manager
Charlotte Poutney was outstanding. Responsive, diligent and endlessly patient. Really excellent move manager. Thank you so much!
Thank you for taking the time to leave such a fantastic review for Charlotte. It really made her day :-) Kind regards Amy and The Headingley Team
5/5
TrustpilotFriendly and helpful
Lots of clear information and helpful, quick responses.Evie Longley at South Leeds Lettings was particularly pleasant and helpful to deal with. Big thumbs up 👍🏻
Hi Paul, thanks for the great review Evie was really pleased to read you were happy with the service!
5/5
TrustpilotHad a great experience moving
Had a great experience moving into a new property with Manning Stainton. Massive thanks to Deborah Tooley for facilitating a smooth process.
Hi Joseph, thank you for your kind words and for leaving us a 5* review.
5/5
GoogleJunaid was brilliant from our first viewing. Was there for us every step of the way, always keeping us in the loop and chasing up things. Very honest and trusted estate agent. Excellent service, great communication and extremely professional. Many, many thanks.
Hello Anton Thank you for your kind words in your review. All the team really appreciate your positive feedback. Kind Regards All the team at Kings Group, Tottenham
5/5
TrustpilotAll the staff have been very responsive…
All the staff have been very responsive always communicating as and when required. Ann has been very good at chasing and getting answers to move forward.
thanks so much Keith
5/5
TrustpilotThanks Zaini and everyone else at…
Thanks Zaini and everyone else at Manning Stainton! Was a great experience using them to sell my house overall and I definitely recommend using this professional and capable team.
Thank you Anthony!
5/5
TrustpilotChloe was really friendly
Chloe was really friendly, quick communication and helpful.
We're so glad to hear that you had a positive experience. Thank you for giving Chloe a special mention. She really appreciates it. Kind regards Amy and The Headingley Team
5/5
TrustpilotThank you for the excellent customer…
Thank you for the excellent customer service & communication, especially Chloe who has been so helpful, much appreciated
Hi Maxine, thanks for leaving us such a great review! Chloe was so pleased to read your kind words!
5/5
TrustpilotHouse Sale
Jess was amazing from start to finish when selling my property. She was always easily contactable, polite and informative.
Thank you so much for your lovely review of Jess. Regards, Helen
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The Trusted Agent 2026 results for Manning Stainton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Manning Stainton won Trusted Agent in The Trusted Agent 2026 awards.
