Trusted Agent profile · Leeds

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Manning Stainton Leeds reviews

★★★★★ Excellent

2,832 reviews across 2 platforms

113 New Road Side, Horsforth, Leeds, LS18 4QD

Part of Manning Stainton, see every office.

Manning Stainton's office in Leeds, at 113 New Road Side, is rated 4.8 out of 5 across 2,832 reviews on two platforms, including 415 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Manning Stainton won in 2026.

Google logo

4.8 / 5

415

Reviews on Google

This office

Trustpilot logo

2,417

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Leeds office, from every platform, shown as written. First names only.

5/5

Trustpilot

Would highly recommend Manning Stainton…

Would highly recommend Manning Stainton to sell your property. We bought a property through them and I was really impressed with their professionalism. All their staff are really lovely and friendly and Georgie looked after us throughout the purchase, keeping us in the loop and always on hand to answer any questions and queries. Nothing was too much trouble. This is exactly the kind of service I would want from an Estate Agent selling my property.

Mrs · 29 March 2024

Agent replied · 15 June 2024

Hi Maureen, Thank you for your lovely feedback. We are so pleased that you were happy with the service provided. Wishing you and your family all the best in your new home. Georgie and the Wakefield team.

2/5

Trustpilot

Disorganised

Manning Stainton have some lovely houses on their books, but we found them to be quite chaotic and disorganised throughout the process of buying our house. When they initially took us round a development, they seemed very uninterested in selling the house to us and were unknowledgeable about the details of the property. When we put in our first offer, we chased them up a week later to find out it had been lost in their system and never even given to the seller.Myself and my husband both work away from home a lot, and we asked them to keep in contact with both of us via email. Manning ignored this and constantly rang my husband, with queries that he could have answered via email without interrupting his work (or even on occasion waking him up in a different time zone). They would also constantly copy me out of email threads, or only email my husband which was upsetting and made me feel like I wasn’t part of the process, despite having an equal share in our joint house buy.When we put in our offer, the head office then decided to get involved and we’d often get emails that they’d ‘chased up’ our solicitor, something we very much didn’t need as we had been in constant communication with them. They also got key points of information wrong and used incorrect terminology and outdated information about our sale, so we were worried they were being more of a hindrance than a help.Overall, Manning Stainton have some great properties, but aren’t the best when it comes to organisation and listening to their individual client’s needs.

Elli · 3 January 2024

Agent replied · 15 June 2024

Morning Elli, Thank you for taking the time to leave us a review even if it wasn't the best!We pride ourselves on providing the best service to our clients and to hear that we haven't match that expecation with your experience is something we would never like to hear. If you have the willingness to do so and the time it would be good to hear more about your specific experience, the teams and people your dealt with so we can try and imrpove our service where needed. Please feel free to email me directly at mm@manningstainton.co.uk. Best WishesMark Manning

1/5

Trustpilot

All the good staff have left.

Poor performance from inexperienced new staff this time. My property usually rents in under a week but due to tenant abuse,lack of cleaning, it took 4weeks to do. And after 2 over the top decoration quotes that took 3weeks to obtain. Overall it’s taken 3 months to get it rented. Lack of urgency from nearly everyone. All the good staff have left. If asked for a previous review it would have been a good 4. And maybe a 5. I’ve recommended others too previously. Office manager had to take over to get things moving. Thank good she did.

And · 2 January 2024

Agent replied · 15 June 2024

Good Morning, I am really sorry to hear about your experience, and I have asked my Head of Property Management to reach out to you and discuss further. Kind Regards Amardeep

5/5

Trustpilot

Leslie at estate agent was very polite…

Leslie at estate agent was very polite and kept me informed of everything from beginning to final completion what a superb team they have nothing is too much trouble I would recommend this estate agent looking to buy a property in the future to speak to any member of their team 5star not enough they should have a 10 star rating what an excellant service

June · 9 October 2024

Agent replied · 27 October 2024

Thank you for your kind review, we are so pleased you had a great service from Lesley and the whole team. Best Wishes all at the Wortley office

5/5

Trustpilot

Dylan Sagar South Leeds letting office…

Dylan Sagar South Leeds letting office has made the move a pleasure from start to finish. Has always kept my informed with stages in the process and very professional at all times. Excellent service

Aimee · 15 July 2026

5/5

Google

Iv had a wonderful service with Joe. He was very prompt and professional in showing me other properties he had on the same day and he was very easy communicate with. Would highly recommend Joe for any future property enquires!

Shanaz · 6 June 2023

Agent replied · 6 June 2026

Hello Shanaz Thank you for your positive review. It has been our pleasure helping you with your property search. Kind Regards All the team at Kings Group, Tottenham & Haringey

5/5

Trustpilot

Great members of staff.

Tom made the letting experience easy by answering any and all questions I had and by keeping me updated on everything that was happily during the process.

Reece · 11 April 2024

Agent replied · 15 June 2024

Thank you for your 5* review :)

5/5

Google

The process from booking the viewing to our offer being accepted and the house being marked as sold has been so smooth. All the staff I have spoken with have been super friendly and professional and Macy who has been our main point of call has been great! Thanks for all your help!

Sophie · 24 March 2025

Agent replied · 16 June 2024

Thanks Sophie!

1/5

Google

Please be aware of fraud, I was scammed by this agency for holding deposit in excess of £500, the manager is rude and thick skin. The estate manager claim that I should pay for my viewing and waist her time, since when we pay for viewing in UK? Don't trust as I was mislead with information and rushed trough the process, they don't reply to calls and emails after their fraudent practice.

Sylwester · 6 June 2024

Agent replied · 6 June 2026

Hello Thank you for your review, we are very sorry to read that you are not satisfied with the service. We can assure you we are not fraudulent, our lettings director has looked into this fully and has sent an email reply to your complaint, fully outlining our position and reasoning behind not being able to proceed in letting a property with yourselves. Your deposit has not been fully retained, this is incorrect. Please do review our response on your emails and communicate in the correct way going forward Thank you

5/5

Trustpilot

Fab!

All staff have been fab from start the finish - including Emma and Theresa initially and in particular Charlotte Poutney who has kept us informed regularly. Charlotte is really friendly and has been very approachable for all queries.

Miss · 28 July 2023

Agent replied · 15 June 2024

Hi Anna, thanks for buying through us and leaving a positive review! It is really kind of you and much appreciated, the girls have spoken highly off you and wish you luck in your new home!

5/5

Trustpilot

Evie Longley from the South Leeds…

Evie Longley from the South Leeds Lettings was very helpful and professional. She made the process of letting our property seamless. Very detailed and supportive.

Itunuoluwa · 17 May 2024

Agent replied · 15 June 2024

Thank you for the kind words and 5 star review! Great to read you were pleased with Evie's work to help you with the rental process.

5/5

Trustpilot

Deborah Tooley of south Leeds…

Thanks to Deborah Tooley of south Leeds Lettings who patiently explained every step of the way during the change of tenants. Emails were answered quickly and efficiently. Thank you!

Alison · 27 February 2024

Agent replied · 15 June 2024

Hi Alison, thank you for your lovely review, it is great to read that Deborah was so helpful!

5/5

Trustpilot

Deborah Tooley of south Leeds…

Thanks to Deborah Tooley of south Leeds Lettings who patiently explained every step of the way during the change of tenants. Emails were answered quickly and efficiently. Thank you!

Alison · 27 February 2024

Agent replied · 24 August 2024

Hi Alison, thank you for your lovely review, it is great to read that Deborah was so helpful!

5/5

Trustpilot

Fantastic Estate Agents

Charlotte has been a dream to work with from the beginning to the very end. She is knowledgeable about the full process of buying and selling and is always on the other end of the line to help with any queries.Charlotte has gone above and beyond our expectations and I would 💯 recommend Manning Staintons especially Charlotte to anyone looking for an estate agent, thank you Charlotte

Admin · 13 October 2023

5/5

Trustpilot

Thanks to Vicky :)

We are first time buyers and Vicky has been our Mortgage and Protection Advisor. She’s been so patient through all the silly questions (mostly from me) and had guided us through seamlessly, always working towards what is best for us, as buyers. She’s also so warm and lovely and always up for a laugh (which is nice as this whole process is so overwhelming at times)! Thank you Vicky, it has been a great experience and can’t wait until completion! :)

Venus · 18 August 2022

5/5

Google

Michael helped me find a great flat in Tottenham! He was super communicative throughout the whole buying process. I was part of a long chain, which came with a few challenges, but Michael always made sure to support my needs until the very end.

Kristof · 6 July 2025

Agent replied · 6 June 2026

Hello Kristof Thank you for your positive review. It was an absolute pleasure working with you on your property purchase and we hope it was worth the wait. Congratulations again and best of luck in your new home! Kind Regards All the team at Kings Group, Tottenham & Haringey

5/5

Trustpilot

Faultless

The move-in process was very quick and easy, Catherine was very helpful and so easy to deal with. Would 100% recommend.

Sam · 23 July 2024

Agent replied · 24 August 2024

Hi Sam, thank you for your 5* review :)

5/5

Trustpilot

Amazing service from Manning Stainton

Their process of caring for clients from start to finish is amazing, I have never had an estate agent experience that has ever come close to it. Every staff member that I had the pleasure of dealing with was the same. Professional, knowledgeable, thoughtful and completely up to date with my sale. Weekly updates without fail and a more than 100% committment to selling my flat and beyond. I would have no hesitation in recommending them, in fact, dont go anywhere else.

Deborah · 14 December 2023

Agent replied · 15 June 2024

Thank you for your lovely review Deborah

5/5

Trustpilot

Excellent service inparticular CHARLOTTE

Excellent service, we had originally found a house we wanted before we had even put ours up for sale, but manning stainton was amazing at getting ours up on the market as quickly as possible and it didnt even take a week to sell! Charlotte inparticular was AMAZING as this was our first home we had sold she went through everything step by step and even reexplained things we werent sure on she would be fantasic for any sale or purchase but even more so with first time buyers/sellers as she has the patience of a saint and so very kind and helpful! Also Jessica who sold ours and showed us around our new house was just as helpful in talking us through everything regarding our purchase! Very happy with everything provided by Manning Stainton!

Georgie · 13 December 2023

Agent replied · 15 June 2024

Hi GeorgieMany thanks for leaving a review about your experience with us. Charlotte and Jessica will be delighted to hear the positive impact they had on your moving journey.All the best in your new home!John

4/5

Trustpilot

Great service

Great service. Friendly staff. Kept me updated throughout the whole process.

MAGS · 4 May 2026

Agent replied · 11 May 2026

Thank you for your lovely review Margherita! Were happy to hear you had a great experience with our team. We wish you all the best, all the team at Manning Stainton, Wortley

5/5

Trustpilot

Currently selling my property via…

Currently selling my property via manning stainton, most if not all communication has been with Remi Brandon. Cant fault her whatsoever, very polite and communicated effectively throughout

Sarah · 25 August 2026

5/5

Trustpilot

Everyone I dealt with at MS were…

Everyone I dealt with at MS were helpful and efficient. My first contact was with Matthew who created a very positive impression of the company. I was in regular contact with Bel who kept me updated and Yvonne, as my 'move manager,' did an excellent job of liaising between me and my buyer and responding to all my queries. Together they eased the stressful process of house selling. Based on my experience I would recommend MS.

Sue · 3 March 2024

Agent replied · 15 June 2024

Thank you for the lovely review.

5/5

Trustpilot

you get the job done

from meeting cloe ? to recieving a wellcome gift at completion the experience was allways pleasent yet allways proffesional and at 89years of age that is what matters alot so thanks to all of you

Mr · 29 June 2026

5/5

Trustpilot

Amazing service from Debbie

My whole move in process has been easy and no stress. Debbie has been so helpful and all queries have been answered.

Samantha · 25 June 2024

Agent replied · 24 August 2024

Hi Samantha, thanks for the fantastic review and all the best in your new home!

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Awards

The Trusted Agent 2026 results for Manning Stainton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Manning Stainton won Trusted Agent in The Trusted Agent 2026 awards.

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