Trusted Agent profile · Leeds
Verified
★★★★★
2,832 reviews across 2 platforms
113 New Road Side, Horsforth, Leeds, LS18 4QD
Part of Manning Stainton, see every office.
Manning Stainton's office in Leeds, at 113 New Road Side, is rated 4.8 out of 5 across 2,832 reviews on two platforms, including 415 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Manning Stainton won in 2026.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with Manning Stainton has…
My experience with Manning Stainton has been brilliant from start to finish. Everything ran smoothly (even the tricky bits) and Rochelle and Gemma in particular have been so responsive and informative, keeping me in the loop every step of the way. Would highly recommend!
5/5
TrustpilotExcellent support
Luke Whaler has been very helpful in sorting out a very difficult situation between an ex tenant and a landlord. Handled the situation brilliantly and couldn’t have been any more helpful.
Thank you so much for your review. I'll make sure to let Luke know.
5/5
GoogleApproached a number of estate agents before deciding on Manning Stainton (Horsforth). Whilst most looked at the property, Manning Stainton took time to understand why we'd bought it originally and seemed to have a better understanding of …
Hi Jaedon, thanks so much for taking the time to leave such a kind review - glad we could get the sale sorted quickly - wishing you the best😎 …
5/5
TrustpilotThe sale of my property
The sale of my property was made to look easy by the well organised marketing strategy used by Manning Stainton. Thank you to the friendly team especially Chloe Jagger.
Thank you for taking the time to leave a review that's very kind of you to say. Thank you particularly for mentioning Chloe. She really appreciates it. Kind regards Amy and The Headingley Team
5/5
TrustpilotSale of flat
The sale of my flat proved complicated and difficult due to problems with the freehold. Throughout Yvonne Jones kept me updated and helped with any issues which arose without delay. I m most grateful to her.Liz Valley
Thank you for your lovely review. We are all so happy we got there in the end after all the complications with the Freehold!
5/5
TrustpilotEasy sale
Selling my house so far has been very easy and made easier than I would have expected by Charlotte Murrie.Charlotte has liaised with me throughout and definitely been keen to help me achieve what I wanted. She is polite and informative at all times and I would definitely recommend Manning Stainton but in particular Charlotte to anyone wanting to sell. Can’t praise Charlotte highly enough - thank you. 10/10.
5/5
TrustpilotEverything from booking viewings to…
Everything from booking viewings to proceeding with our sale was easy and straightforward. Charlotte Murrie was very helpful, as a first time buyer we didn't really know what we were doing and she was very kind and explained the whole process.Would definitely recommend them to anyone looking to buy, especially a first time buyer.
5/5
TrustpilotHighly recommend
Charlotte Poutney was really great throughout the whole moving experience. She continually chased things up, keeping the process moving and was always friendly and easy to get hold of.
Thank you for taking the time to leave a review for Charlotte. We really appreciate it. Kind regards Amy and The Headingley Team
5/5
TrustpilotReally happy with the service from…
Really happy with the service from Manning Stainton. Really good communication from Megan and the team throughout the whole process.
Hi Cheryl, thank you for leaving us a great review and so pleased you were happy with our service and Megan in particular!
5/5
TrustpilotOutstanding service
The adel branch from the very beginning has been absolutely amazing! Belle and Matthew have been very informative and nothing was ever to much for them. The sale of the house was very fast and efficient and was made aware of everything that was happening. Very impressed with the service we received. Both Matthew and belle was very helpful throughout. Thank you guys, it has been a pleasure to work with you. I will be recommending your branch to anyone in future who wants to sell their house.
Thank you so much for the lovely review. Everyone in branch was very happy to hear you had a great experience.
5/5
GoogleExcellent service, a company with heart and soul. My sale was dealt with professionally and smoothly, buyers and sellers are treated with great care and consideration. Special shout out to sales agent Michael who was always there to help with anything that came up. Thanks so much, guys.
Hello Cordelia Thank you so much for your kind words in your review. It was a pleasure working for you, and we would like to also thank you for all your patience and assistance throughout the sale. Kind Regards All the team at Kings Group, Tottenham & Haringey
1/5
TrustpilotJust pay some attention to your tenants…
Just pay some attention to your tenants as well. I can't spend hours and hours to complete forms just to approve a viewing. We don't all have time to spend, we are actually looking for a house. If you need more info from me just ask me. I am not going to lie. Next time I will from the landlords to complete forms before my viewing on their house, just to make sure that they can afford to keep maintain the house.
Hi George,We are sorry that you are unhappy with the application process you experienced. If you would like to send us some more details we can look into this and discuss with you further. Please contact us on reviews@manningstainton.co.uk.Thanks,
5/5
TrustpilotIf I could leave 6 stars I would!
From meeting Louise at the beginning of the process to Molly guiding us through and Claire once our sale was agreed we can not recommend Manning Stainton enough. All 3 have been absolutely incredible. My many many phone calls with Claire & Molly helping ourself and our purchaser through this process have been amazing and we couldn’t have done it with out them. Thank you to the whole team.
Thank you Jess for your wonderful review, we are so thrilled you had an enjoyable experience selling through us, it was a pleasure. I hope you settle into your new home quickly. Best wishes from all the team.
5/5
TrustpilotExcellent service
Excellent service from beginning to end. Both Darcey ( Sales Negotiator) and Phoebe (Move Manager) were proactive and communicated with me regularly.
5/5
TrustpilotGood communication
Good communication. Helpful staff. Process well managed. Regular information given on weekly basis and any time additionally requested. Both Chloe and Charlotte kept me regularly updated.
Thank you so much for taking the time to leave such a nice review. I'm sure both Chloe and Charlotte will be delighted
5/5
TrustpilotMy experience with Manning Stainton…
My experience with Manning Stainton overall was very positive indeed, and with Chloe in particular. She was very personable on the phone and kept me well informed with clear explanations and answers to questions and responded very efficiently to all communications. In my experience it is good to work with people in these situations who demonstrate a genuine interest in the task and that was always the impression that I received from Chloe. Thanks, Chloe!
Dear Mike, Thank you for taking the time to leave a review, particularly such a positive review for Chloe. She'll be bouncing into the weekend with the biggest smile because of your feedback. Thank you Amy and The Headingley Team
1/5
TrustpilotManning are totally f**king useless
Manning are totally f**king useless. Very very slow to get any thing done and even then it ends up been a half ass job. Over a year waiting for some decorating as a previous job left a hole in the wall.Over two week now not being able to use my washing machine, sink or shower as plumbing is blocked. No sign of anyone coming to sort it. I have to bring my clothes and dishes to someone else's house. And use their shower.Manning knows this and still don't seem to give a s**t. All I get is we are working on it , thanks for your patience.... p**s off. Only interested in getting rent.
Thank you for your time on the phone last week to discuss your review further. I'm glad we're making progress to resolve your issues and keen to find resolve shortly. Your property manager Taleb will keep in touch regularly to update you. Please don't hesitate to reach out if you feel it necessary. John SheaderHead of Property Management
5/5
TrustpilotA fantastic team for a fantastic house move! Mike Gray
I am delighted to share my outstanding experience with Manning Stainton during a particularly challenging house move. From start to finish, the team demonstrated an unparalleled level of professionalism, commitment, and expertise that made a significant difference in the success of our house move. The communication throughout the process was nothing short of exceptional. Despite the complexities of our move, the team at Manning Stainton consistently kept us informed, providing regular updates and proactively addressing any concerns that arose. Their transparent and responsive approach significantly alleviated the stress associated with a demanding relocation.Moreover, the team's dedication to finding tailored solutions was truly remarkable. They navigated unexpected hurdles with efficiency and creativity, ensuring that every aspect of our move was handled seamlessly. Their in-depth knowledge of the market and unwavering commitment to client satisfaction were evident at every stage.I must highlight the outstanding customer service we received. The team's unwavering support, attention to detail, and genuine concern for our well-being went above and beyond our expectations. It's rare to encounter such a dedicated team that genuinely cares about their clients' experiences.In summary, Manning Stainton has set an exceptionally high standard. Their professionalism, communication, problem-solving skills, and customer-centric approach have not only made our house move successful but have also left an indelible impression of excellence. I wholeheartedly recommend Manning Stainton to anyone seeking an unparalleled house move by experience.Thank you, Manning Stainton, for turning what could have been a stressful process into a positive and memorable journey.
WOW Mike! Thank you so much for such an amazing review. When we first met and talked about a house that initially seemed financially out of reach there was only a slim chance we could make it happen. Thank you, to you both, for taking that leap of faith with us. Working together with the Manning Stainton Adel office we were able to make the dream come true. Special mentions to Chanel who looked after the offers and particularly Charlotte who allot of this review is about. Please send pictures of your new home when you've completed the work. I'm sure it's going to make an amazing forever home. Kind regards Amy and The Headingley Team
5/5
TrustpilotExcellent service from Megan
Excellent service from Megan - always prompt, professional & approachable. Megan has been exceptionally helpful recently with taking care of change over of tenants & handled all the additional requests, etc. very smoothly. Thank you!
Thank you for review about Megan
5/5
TrustpilotGreat experience
Cannot fault the experience and service level during prolonged discussions. Molly Dunn was exceptional, highly responsive and totally helpful throughout.
Thank you for the great review, we are delighted you had a fantastic experience buying through our Wetherby Office.
5/5
TrustpilotSale
From the very first meeting with Amy to value the property, Jenny to take the photos who by the way was very helpful in helping me get a FENSA certificate. Chloe has also been very attentive in keeping me informed of viewings & feedback & developments from the viewings. All in all the whole team have been more than helpful and I wouldn’t hesitate to recommend them.
Dear Graham, Thank you for taking the time to leave a review. We are so pleased to hear about your positive experience with our team. We strive to provide excellent service, and it's wonderful to know that Amy, Jenny, and Chloe were able to make your experience so positive. We appreciate your kind words and are grateful for your recommendation.
5/5
TrustpilotCharlotte Poutney was very helpful and…
Charlotte Poutney was very helpful and very experienced and professional. A very kind lady. She made everything easier for me and she responsed very quickly
Dear Javed, Thank you for taking the time to leave a five star review. Particularly for mentioning Charlotte. We really appreciated it. Kind regards Amy and The Headingley Team
1/5
TrustpilotWill ghost you for months
I’ve been letting my house up at Leeds with this company for a few years now. Wherever there was an issue with my property, I’d reply back within 24 hours. For the first time, I was the one to make the first contact. Needed to know the value on my property, look into buying another property, knowing the market, what I can afford. They said they will get their X and Y team to call me. Nothing. Chased up. Still nothing. Someone did go to evaluate my property on Nov 10, 2023. Haven’t heard back. Chased up. Nothing. Made a complaint and spoke to the top dog, who was all like,” Let’s repair our relationship.” Lol. 2/3 weeks later, still nothing. What the F am I paying their super pricey “admin” fee, every single month, for years, for?This started in September 2023. Still haven’t heard anything back from them. Take your business somewhere else.
Hi Noyo,From speakng to my colleagues I believe these issues have now been resolved. If you have any further concerns or wish to provide more details please email us at reviews@manningstainton.co.uk . Thanks,
5/5
TrustpilotWould highly recommend Manning Stainton…
Would highly recommend Manning Stainton to sell your property. We bought a property through them and I was really impressed with their professionalism. All their staff are really lovely and friendly and Georgie looked after us throughout the purchase, keeping us in the loop and always on hand to answer any questions and queries. Nothing was too much trouble. This is exactly the kind of service I would want from an Estate Agent selling my property.
Hi Maureen, Thank you for your lovely feedback. We are so pleased that you were happy with the service provided. Wishing you and your family all the best in your new home. Georgie and the Wakefield team.
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The Trusted Agent 2026 results for Manning Stainton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Manning Stainton won Trusted Agent in The Trusted Agent 2026 awards.
