Linley and Simpson Leeds reviews

★★★★★ 5/5

Trustpilot

Brilliant service from Ebony Robinson

Ebony Robinson has been so helpful, reliable, friendly and very professional over the years. She is my go to person when I have issues with tenants and apartments, as I manage the block on behalf of the freeholder and leaseholders. Between us we get things resolved quickly and efficiently. It is vital in our line of work to have that rapport between management companies and letting agents. She is a credit to your company.

Anita · 20 August 2024

★★★★★ 5/5

Trustpilot

Tom. Is. Great.

Tom worked tirelessly to get a leak fixed from the c***s upstairs who were incredibly evasive and unhelpful in fixing what became quite a dangerous problem in the end. He was super communicative about what was happening, he was super calm and understanding and I would recommend renting through Linley and Simpson precisely due to his dedication in fixing the problem for me. Despite it not being fixed quickly (not due to Toms efforts) he really fought on my behalf to have something done. Great asset to your team!Thanks Tom! Restored my faith in renting.

Katie · 3 May 2024

★★★★★ 5/5

Trustpilot

First time buyer

I can't thank Kieran enough for helping me as a first time buyer, from accommodating an out of hours initial viewing, to guiding me through the offer and acceptance stages, second viewing, and on completion day. He's personable, was available when I needed him (as were the rest of the Headingley office), was upfront and honest throughout the process and liaised extensively for me with the Seller.A seamless and trouble-free service from start to finish. I'd highly recommend working with Kieran and Linley & Simpson, and will more than likely use again in the future.

AH · 3 May 2024

★★★★★ 5/5

Trustpilot

Great experience when looking for a rental property

I was looking for a rented property in Beverley and had two viewings of different properties with Eleanor Barron from the Beverley Office. Ellie was great, very knowledgeable about each property, the landlords and the local area and made me feel at ease when considering which property to apply for. Ellie gave me the time I needed to look over each property and used her extensive knowledge to help me see myself living in each space. The renting market in Beverley is very competitive and Ellie took the time to give me some hints and tips about the rental market and how to make my application stand out. I'm so grateful for Ellie's help as I managed to have an application accepted for a wonderful property within two hours of undertaking the viewing. I am very impressed with Linley & Simpson Beverley and wholeheartedly recommend them.

Jon · 1 May 2024

★★★★★ 5/5

Trustpilot

Great experience for a first time solo renter

I liaised with Alex when booking my viewings who was extremely friendly, helpful and quick to respond. Chelsea showed me round 2 flats, she was so knowledgable about flat prices in the area which was really useful. I’ve never rented alone before so Chelsea’s insight was much appreciated. She has been really efficient and friendly throughout and made my flat hunting experience completely stress free. Ellie was quick to send the relevant documents to apply for my flat, her instructions were informative and it made the whole process so easy. Thank you so much to Chelsea, Ellie and the rest of the team, I can’t wait to move into my new flat!

Amy · 26 April 2024

★★★★★ 5/5

Trustpilot

Property Sale

I now live in Ireland and needed to find an estate agent to sell a property in York that could be done remotely.I can highly recommend Linley & Simpson, I was appointed with an agent, Cal Siswick, who was with me every step of the way.A valuation was promptly completed at the expected selling price and photos were taken for marketing, all sent to me for approval. I was informed when the property would be marketed and during the first week I was informed that the property had been sold for the asking price.I just sent the keys over and Cal was able to arrange everything, boiler serviced and a gas certificate issued, viewings, helped me appoint a solictor and all the other stuff, whilst providing a constant update.All I needed to do was make a quick call or send an email and I received an immediate response.I have used other estate agents in York previously, none of whom provided such a high level of service.Fantastic Job, very satisfied.

Chris · 26 April 2024

★★★★★ 5/5

Trustpilot

RESOLVED - Unprofessional, false promises etc.

EDIT - I contacted the branch manager Kelly Boot who resolved my issue quickly and efficiently. She was very helpful and polite, offering sincere apologies and solutions.This has restored my faith in Linley & Simpson and made me a happy tenant. Previous Review - I've been trying to resolve numerous issues in my rented flat since I moved in at the end of 2023. Regarding, lack of advertised furniture, regularly breaking poor quality furniture, issues with lack of hot water or heating for weeks on end during winter months, blinds which are un-openable. Most of which has been ignored, brushed under the rug or lied about.Customer service from the Sheffield branch is awful. The lettings manager Emily is very rude and unprofessional, leaving months without response to important issues. Customer Service Advisors such as Megan are lovely, however still regularly provide false information and false promises that they're unable to stick to.I moved in to half of the furniture in the advert being missing, (a TV, TV stand, coffee table and sofas) I reported this straight away and they sent a poor quality sofa which arms caved in, they have now replaced twice with the same poor quality sofa and this same damage has happened to each one. At this stage they are refusing to help and attempting to blame me for 'malicious damage' - make it make sense.I'm paying a lot to live in this flat and they have no empathy whatsoever. Very very disappointed in this brand and would not recommend. Even student housing have more care.

Callum · 24 April 2024

★★★★★ 5/5

Trustpilot

Lauren was very helpful

Lauren was very helpful, explained the process and about the zero deposit scheme.

Kelly · 29 May 2026

★★★★★ 5/5

Trustpilot

Amazing!

I had a great and simple experience with Linley & Simpson, myself and my partner was looking for our first home together. Richard Southcoat was there to meet me at the property, he was very friendly and welcoming, (could not ask for a better person to help me through the application process) he was very quick to respond to my emails and very helpful too. I then was put in touch with Jasmine Megaw who helped me through the reference process to which she was also very responsive and friendly. All in all, very good experience with Linley and Simpson. Would definitely use them again. All the best,Ryan Ralph

Ryan · 23 April 2024

★★★★★ 5/5

Trustpilot

A company can only be as good as the…

A company can only be as good as the staff it employees. I have had 5 star service from Kate Ward. She also always dealt with any issues quickly. I'm sure some questions/worries I may have are not really her department, however she reply to my emails quickly and everything is sorted. Even passing me to a different member of staff when required.L & S look after my rented property. Any problems are sorted quickly and professionally. Renting is quite new to me and L & S have made it very easy.

Mags · 23 April 2024

★★★★★ 5/5

Trustpilot

GOLDEN FISH HAS NO HIDING PLACE

You; Maja and Maria are wonderful in handling different problems that raise it's ugly head. You were always there for me, accommodating and playing out your understanding patiently with me. Thank you. When I praise you for your excellent service, it is done with sincerity, giving the tests passed over time.Challenges are part of life journey Giving solution to problems as they arise satisfactorily is wonderful and fulfilling. Crowning efforts with positivity. Linley and Simpson- York, you have the eye for quality, picking out the best to form your team which makes you unique. MY HUMBLE SUGGESTION IS THAT TREASURES FOUND SHOULD BE JEALOUSLY GUARDED. My encounter with your company and team has been pleasant and fulfilling. It has always been a win win situation for all concerned.I will always choose your company and team if need be. Keep the flag flying Maja and Maria. GIVING YOU FIVE STAR IS WELL DESERVED.Thanks again.

Angela · 22 April 2024

★★★★★ 5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Linley & Simpson. The team was professional, helpful, and always available when we needed information or support. They answered our calls quickly and made the whole process much easier and less stressful. Everyone we spoke to was kind, polite, and genuinely willing to help. We really appreciated their communication and professionalism throughout. Highly recommended!

Ana · 27 May 2026

★★★★★ 5/5

Trustpilot

I would like to extend my sincere…

I would like to extend my sincere thanks to Wendy from Linley and Simpson for her invaluable guidance and assistance over the past year. Wendy has been instrumental in providing exceptional support throughout my tenancy. Her professionalism and dedication have made a significant difference in ensuring a smooth and positive renting experience. Wendy's prompt and helpful responses to any inquiries or issues have been greatly appreciated. I highly recommend Wendy and Linley and Simpson to anyone seeking reliable and attentive property management services. Thank you, Wendy, for your outstanding support and commitment.

Binil · 16 April 2024

★★★★★ 5/5

Trustpilot

Ellie/Alex - extremely helpful and professional

Ellie and Alex have been extremely helpful in helping me find a place to rent. Alex took down all my details and supported me and advised the areas that might be right for me. I was looking to move to the Leeds area and their knowledge of the area and local areas meant they knew exactly where I would ne best suited. I really felt listened to with my requirements. Their communication was great and I felt supported every step of the way. Ellie was very professional during the house viewing and showed me round and made me feel at ease and I could ask any questions. I found a place to stay really quickly and I'm grateful to Ellie and Alex for their help and support.

Lou · 12 April 2024

★★★★★ 5/5

Trustpilot

I've had a great experience working…

I've had a great experience working with the team. From the moment of my enquiry to now. The team have been friendly and helpful answering all my queries along the way. A special shout out to Matt Kendrick who helped me look at all the different furniture options and Ed Simpson who was the first person in the company that we met. They both eased our minds through the process and have felt like we are in trusted hands.

Danielle · 30 April 2024

★★★★★ 5/5

Trustpilot

FABULOUS, GOOD OLD FASHIONED SERVICE

The team were proactive and found us a buyer in a couple of weeks, where other homes on our street are still on the market. Stuart was great on the valuation, thorough and took his time with us, and the process to get on the market was really smooth. Tom has been great keeping us up to date with feedback and ideas to move things forward (even though i’ve been in touch looooooads). Thanks guys, top service. Would recommend.

Laura · 26 April 2024

★★★★★ 5/5

Trustpilot

Thank you

Thank you to Ebony and Charlotte at the Wakefield branch for your help and support through what we thought was going to be a stressful period at the end of our tenancy after nearly 8 years. Our experience with Linley and Simpson throughout the time we have rented the property has been great and well managed. We have always been informed and they have quickly resolved any problems which have happened with good communication between us and the landlord.

Natalie · 24 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from Emily

I have used Linley & Simpson for lettings and I would like to commend Emily in particular for her professionalism and for being extremely helpful during the period especially during the process of upgrading my property Emily was excellent in arranging access to the flat for the purpose of obtaining quotations from contractors. Emily also kept up to date on the progress of the work and communicated progress very well with me.I would not hesitate to recommend Emily for her excellent customer service.

Armajit · 3 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from Corey

I have used Linley & Simpson lettings but I would like to commend Corey in particular for being professional and extremely helpful especially when making property improvements. For example, Corey surpassed all my expectations when arranging a contractor at short notice so work could be carried out on the scheduled date. I have also found Corey very efficient and professional in helping get quotations from contractors and in communicating with myself both before and during any work.I would not hesitate to recommend Corey for his excellent customer service.

Armajit · 2 April 2024

★★★★★ 5/5

Trustpilot

I haven’t moved in yet - but great team in Ilkley

I haven’t moved in yet, but the Ilkley team seems to be outstanding.Georgia Elsworth was extremely efficient keeping us on track in the progression for our rental approval. We had a short processing time and we made all the benchmarks to accomplish our move-in date. Also she liaised between the owners and I about questions I forgot during the walkthrough. Georgia has answered all my emailed questions and concerns, in addition to handling my end of tenancy paperwork for my old flat.Ben Holmes was professional and nice when showing the property on our walkthrough, He knew we had questions about room size, so he brought a laser measure with him.This was truly a team effort as Georgina Oddy worked with my standing order paperwork and deposit.

Kathy · 25 March 2024

★★★★★ 5/5

Trustpilot

Very helpful and attentive team!

I and my husband rented a flat advertised by Linley and Simpson for a year. During that year, the Headingley branch took good care of us. Mark Nowoslawski is the name that stands out in the Headingley branch for us. When one L&S team member proved not to be very efficient, I visited their office and explained the problem I was having. Mark said he would deal with it and after that he was our person to go. Great person to have in one's team from a customer's viewpoint.

Yeliz · 25 March 2024

★★★★★ 5/5

Trustpilot

Today I had my first inspection 6…

Today I had my first inspection 6 months after moving in. And I would just like to say that Sally Bird who came to do the inspection was a delightful lady, very professional and informative answering a couple of questions I had with no problem at all. And also questions from a third party, dealing with it extremely professionally. Thank you so much Sally it was a pleasure to meet you.Kind regards Maria

MrsMaria · 31 July 2024

★★★★★ 5/5

Trustpilot

Louise Chisholm-Johnson (Holmfirth office)…

Louise Chisholm-Johnson provided us with an outstanding service. She even managed to recover the full costs of reinstating our rental property back to its former condition from the outgoing tenant, after they had left it in a very sorry state. It was on both Louise and Tyla's professional opinion that notice should be served on the tenant, as they had previously inspected the property and informed the tenant that the condition ot the property was not acceptable. As the tenant clearly did not act on their advice, notice was served and the tenant evicted.Louise kept us informed throughout the whole process and clearly went to great lengths to recover the reinstatement costs. I can honestly say that If every Estate Agent that offers a fully managed service had someone like Louise in charge of lettings. Then decent landlords would have a lot more confidence in the rental section, knowing somebody like Louise was prepared to go that extra mile to recover damage costs from bad tenants.

Tina · 23 March 2024

★★★★★ 5/5

Trustpilot

Spencer Williamson is a Godsent!

We recently began the rental process with Linley & Simpson and Spencer has taken us through every step from viewing to referencing.He has been extremely responsive during our entire process and is just great to work with in general. He answered all of our many questions and even rushed the process for us so that we can get our keys before the bank holiday!We would like to thank Spencer for being so attentive, we look forward to renting with Linley!

Jazmin · 22 March 2024