Trusted Agent profile · Leeds
★★★★★
2,173 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,173 reviews on three platforms, including 256 Google reviews rated 4.1.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat staff, great company.
Rachel has been great throughout our whole renting process, always helpful and seems to get any problems we have resolved very quickly, cannot fault her or the company, keep it up.
Thank you so much for your lovely review. I hope to continue to help you throughout your tenancy!
5/5
TrustpilotLinley & Simpson Estate Agents have…
Linley & Simpson Estate Agents have been amazing and super helpful for our refurbishment and rental project in Armley. From the very beginning, they went above and beyond to assist us every step of the way.Tony, in particular, deserves special mention for his outstanding support and dedication. His expertise and guidance were invaluable in navigating the complexities of the project. Tony's professionalism and attention to detail ensured that everything ran smoothly, from setting up the initial arrangements to overseeing the refurbishment process.Overall, I am thoroughly impressed with Linley & Simpson Estate Agents and would highly recommend them to anyone embarking on a property project. Their professionalism, expertise, and exceptional customer service truly set them apart.
Thanks so much for leaving the positive review. We hope to work with you on future projects and properties, so hopefully this is the first of many!
5/5
TrustpilotAmazing
We had a yearly flat inspection 2 weeks ago, Matt Kendrick came to do it, and we comment with him the bad conditions of our mattres and sofa, as after long use they weren’t comfy at all, which had affected our rest and daily life at home. He took some pictures of those and he said he will sort it out. To be honest we didn’t believe it would be sorted because of our previous experience with the agency. But against our expectation 2 weeks after we had the really good news that we will have the replacement for thosr items in only 1 week. It means he was able to sort out everything within 3 weeks, with easter in the middle. Matt Kendrick has done a really great job, and he has been really helpfull. In 5 years with this agency we never had such an amazing experience and great results!!!
Thank you for your kind words Sara and to hear you’re happy with the service, I’m glad I was able to replace the items of furniture you requested!
5/5
TrustpilotGreat team and service
Have dealt with Will Stipetic, Rachel Urry and Sue King and all are fantastic to deal with. A great team and they provide a great service.
Thank you James for your positive feedback, we are all glad we could provide a great service!
5/5
TrustpilotPleasant Check Out
The check out process has been very quick and easy. Tyla was friendly and communicated with us really well. Moving is always stressful so this has been very much appreciated!
You are very welcome Antonia. I am glad you had an easy checkout. I wish you the very best in yourNew home!Kindest Regards,Tyla
5/5
TrustpilotLinley & Simpson Checkout Inspection
We recently had a checkout inspection of one of the flats we rent out in Leeds Dock as our long term tenants moved out so we wanted to renovate the flat ready for new tenants moving in soon in early April The inspection was carried out by Matt Kendrick of Linley and Simpson who was very thorough, paying attention to every detail in every room supported with many photos, which was very helpful Matt also went out of his way to pay us a visit on the first day we were in the flat to carry out the renovations and helped with other questions we hadWell done Matt, it was great to meet you and thanks for all your help
Thank you for your kind works Dave. It's always great to hear our landlords are happy with our service. The renovations look great and I’m pleased we were able to secure a tenant so quickly for you.
5/5
TrustpilotI would like to thank Mr Luke…
I would like to thank Mr Luke HutchisonAnd Declan Hall for finding me a property and listening to my needs carefully. They got in touch with me quickly and booked in viewings for me and I saw 3 lovely houses in city centre. I was able to ask lots of questions and Declan answered with confidence and knowledge and he was more than happy to find out the answers for me. Luke also responded to my emails in a prompt manner and in great detail. The properties looked clean and I am in the process of applying to one of their properties. Overall it is a 5 star experience with this renting agency. Thank you! The staff is very respectful, happy to answer questions and help and support you!
Thank you for leaving such a lovely message Vale, we are delighted to have found you your new home!
5/5
TrustpilotMegan is always friendly and…
Megan is always friendly and informative. She sends me emails with available properties listed and is always only an email or phone call away.
Hi Emma, thank you very much for your kind review!
5/5
TrustpilotThank you for all your help.
We used Lindsey & Simpson as a letting agent for our move to the different country. Emma Mitchell from Ripon branch was very helpful from the start. She worked around us to arrange the viewing of the property and assisted with answering all our questions. The process was complete expeditiously and with no fuss, we were updated about each stage of the process as soon as possible.Throughout our tenancy, if we had any questions they were answered swiftly and informatively. The end of the tenancy process was very straightforward and with Emma’s assistance the return of our deposit was sorted out without delays. Thank you for you help and assistance during our tenancy.
Hi Roman, thank you very much for your review. I am pleased that you have had such a positive experience using Linley and Simpson, Emma
5/5
TrustpilotZak was very helpful and friendly
Zak was very helpful and friendly. Explained everything really well and was in constant communication before the viewing and turned up early too. Thanks Zak.
We are pleased to hear your viewing went well and thanks a lot for your feedback about Zak!
5/5
TrustpilotWonderful
Lydia was brilliant. Punctual, professional and incredibly personable.Despite not going for the property she showed me, I cant fault her. From start to finish a great experience.
Thank you for leaving Lydia a review!
5/5
GoogleThanks to Linley&Simpson for finding me the right apartment & special thanks to Spencer from the lettings team for being helpful and reliable throughout the process. Communication with him is very smooth and really glad to have him as our agent!
Thank you for your kind review, Spencer will really appreciate your feedback!
5/5
TrustpilotSamuel was very helpful and was able to…
Samuel was very helpful and was able to answer any questions I threw his way. He was already there before me was very welcoming.
It was a pleasure to show you around the property, all the best for the future.
5/5
TrustpilotExtreamly helpful and constant ready to…
Extreamly helpful and constant ready to help made the process super smooth and simple
We're so glad we could make the process smooth and simple for you. Thank you for your kind words!
5/5
TrustpilotAmina Hussain was super helpful and…
Amina Hussain was super helpful and went above and beyond to help us with our viewing and to secure our flat! Thanks again :)
Thank you, Rachel, for your review, I really hope you enjoy living at your new home, please feel free to get in touch if I can help with anything.
5/5
TrustpilotNice Staff
The letting agent who shows us around - Aidan was very helpful and friendly. He answered all my questions and was quick to send the application form for the property.
I am glad I could be of service - Aiden
2/5
TrustpilotPoor rental experience
I've been a rental tenant of a Linley property for several years, and everytime I interact with them it is upsetting and frustrating. The property I rent has had a mould issue for well over a year, and there is no interest from Linley in resolving this. From my experience, they do not keep accurate records on tenants or their properties with ongoing issues. The fixtures and fittings have never been refreshed, and the annual inspection just seems to be a tick-box exercise to preface yet another rent increase. I genuinely don't know what my landlord gets from the service from Linleys, as they are not 'managing' the property I rent. If you call the office, they will answer and they'll advise that they'll ring you back but don't, and then you wait a few days and try again - over and over. They rarely send emails, presumably to avoid an audit trail. The staff are friendly, but there is either a lack of resource or lack of training, as the service is bad. I am still in contract, but I am leaving this review as there seems to have been an influx of 5 star reviews on here in the last thirty days (check the average reviews left the past 12 months for comparison) and I would not want a prospective tenant to believe this is a 5 star service.
We are sorry to read this review, we would very much like to make contact with you so that we can take steps to remedy the situation. If there are training needs, we need to identify the individual(s) who are not calling you back so that changes can be made. Please email us at feedback@linleyandsimpson.co.uk with further details.In relation to not emailing, all our calls are recorded so whether a call or email is sent, there is an audit trail. We have recently encouraged all our staff to request reviews as part of their personal development. Each review is genuine and from someone that has interacted with our business.
5/5
Trustpilotviewing
We had a viewing today with agent Aiden H. Overall, the property was as in the photos and Aiden was efficient and helpful.
Thank you for your feedback! We're pleased to hear that Aiden was efficient and helpful during your viewing and that the property met your expectations. If you have any more questions or need further assistance, don’t hesitate to reach out!
5/5
Trustpilot10/10
10/10! Everyone is extremely friendly and professional & helpful.Would highly recommend.I spoke to Lea and Seb most and they are excellent Thank you so much! 💐
Your feedback is very valuable to us and it was a pleasure being of service to you, Connor! Thank you very much for the fantastic review, very much appreciated!
5/5
TrustpilotProfessionally done
The inspection went through smoothly and Tyla was able to clearly accommodate and explain all my inquiries. She's very professional and was able to address my concerns.
Thank you for your lovely words Jade. It was a pleasure to meet you, I am very pleased you are happy with our service. Kind regards,Tyla
1/5
TrustpilotFalse & bogus reviews
I was made aware of a recent negative review left by a previous tenant of this company, which detailed their experience with this Branch.
Thank you for taking the time to share your concerns. We take all feedback seriously, especially when it relates to transparency and trust. We would never knowingly ask for or publish reviews that don’t reflect genuine customer experiences, and we’re sorry to hear that this concern has been raised. If you have specific information or concerns about this matter, we would welcome the opportunity to discuss them directly. Please contact us at feedback@linleyandsimpson.co.uk so we can look into this properly. We are committed to providing an open and honest service to all our customers and appreciate the opportunity to address any concerns.
5/5
TrustpilotUnder Promised, Over Delivered!
L&S came recommended to me and they most certainly haven't let me down!Within just 5 days of appointing them through the Holmfirth office, they had 4 viewings with 2 of those expressing serious offers. They had carried out suitability checks of the 2 offers and recommended one.We accepted that and within 3 weeks we have a new tenant!!The professionalism of those i dealt with (Simon, Lisa and Nicola) was a delight and their enthusiasm shone through. Thank you L&S, you've been brilliant!
Hi Nick,Thank you for your kind words and feedback. It’s been a pleasure working with you and finding a tenant for your property. Best regards,Simon and the Holmfirth team.
5/5
TrustpilotLinkey and simpson and their…
Linkey and simpson and their accompanied viewer Mark were superb . We are viewinf a few properTies and will apply for one of them . Thanks Mark
Congratulations on your wedding and very good luck with your application. The second property was very nice and a good location for your work!
5/5
TrustpilotI had a maintenance issue and one of the property managers...
I had a maintenance issue and one of the property managers, Dannilee, was very re-assuring and supportive from start to finish. He was very quick to respond to my queries and escalated/followed-up with any ongoing or pending replies. It took three weeks to resolve the maintenance issue which took longer than anticipated, but I can't really fault this on L&S as I felt confident they were doing what they could from their side.
Thank you for the review, it has been a pleasure helping you out.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linley and Simpson Leeds won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
British Property Awards by year, 20242024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Yes. Linley and Simpson won Gold for Letting Agent in Leeds (LS10-13) at The British Property Awards 2024.
