Trusted Agent profile · Leeds
★★★★★
2,162 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,162 reviews on three platforms, including 256 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotShe was very professional
Carrie was very professional, sincere with her comments, provided satisfactory answers to all our questions and even kept to her promise to send us the link to the application. We are proud of her disposition.As such, she made our experience an amazing one! Thanks!
Thank you Blessing. I am happy you have had a good experience with your viewing., Carrie
5/5
TrustpilotFirst letting
First time letting out a property and the team were really helpful in providing advice. Property was let in six days and the firm did all the vetting of the tenant. Big shout out to Alex for his support and Chelsea for looking after the new tenants requirements
Thank you so much for taking the time to leave a review. It was a pleasure working with you and we are really happy we found tenants so quickly, I wish you all the best with the tenancy!
5/5
TrustpilotGreat start
I've recently been in contact with Grace for a rental property. She promptly sent me a listing of the properties for both areas I was enquiring about and has set up a viewing for the date I needed. Confirmation was sent via text and email.
Thank you for your review for Grace, we are very happy she has supported you through your property searching!
5/5
TrustpilotExcellent team at the Pudsey Office
Excellent team at the Pudsey Office, Emily was superb and professional at all times. She has excellent communication skills and is hardworking with a passion for her career. To summarise Emily, Jodie and Olivia are a credit to Linley and Simpson and have made our experience a positive one.
Thank you Claire for the lovely review. It is much appreciated and we are so happy we were able to secure your buyer and your onward purchase too!
5/5
TrustpilotMegan Balmforth is a real star
Megan Balmforth is a real star ! I had some bad experience with other members of this company, but Megan was amazing every time. She has been really helpful and she went more than just the extra mile. I cannot thank her and praise her enough for everything she has done.
We agree Maria, Megan is a true star, thank you for the review. I would love to hear some more feedback on the members you have had issues with if you would like to email me - kellyboot@linleyandsimpson.co.uk many thanks - Kelly
5/5
TrustpilotRenting a Property
A very good experience all around from the team at Linley and Simpson especially Lettings Consultant Emilia Cooling who handled my application. Very professional and excellent communication skills from the beginning. Very clear with directions, explaining next steps and answering any questions I had regarding my application.Overall a really good experience.
Hi James, thank you for the lovely review! Glad to have helped you throughout this process. All the best with your new home!, Emilia
5/5
TrustpilotMatt Kendrick (Linley & Simpson) has…
Matt Kendrick (Linley & Simpson) has done a brilliant job in supervising the redecoration of my apartment in 20:20 house between tenancies. 13 days from the end of one tenancy to the new tenants moving in with a full decoration completed in between is excellent service. Thank you Matt
Thank you for your review Sam, I’m glad we were able to decorate the flat in a timely manner ready for the new tenants!
5/5
GoogleThroughout my rental search, I haven't come across a more easy and friendly process as I have with Amina at Linley and Simpson city centre. Not only did she answer all of my questions about the properties but she kept in touch with me throughout the application process and made me excited to move in. I highly recommend Amina!
Thank you Stephanie for your review, I really appreciate you taking time out of your day to leave me a review. I am so glad I was able to make this process easy for you. I hope you love living at your new apartment.
5/5
TrustpilotHelpful and Knowledgeable
Ben was helpful and knowledgeable about the rental property I went to see. He helped me understand the process of becoming a tenant and was so friendly and polite. The whole process of becoming a tenant was easy and quick. Thank you!
Hi Beth, Thank you for your review, I look forward to helping you move in to your new home!
1/5
TrustpilotUnprofessional and indifferent
My daughter used this company to manage her apartment in Leeds. They failed to do any inspections during the tenancy and when the tenants left the apartment was in a very poor state. Furniture was badly damaged and there was very clear evidence that the tenants had kept a cat in the apartment, in breach of the tenancy agreement. All of this would have been revealed had L&S done their job properly, At the end of the tenancy L&S seemed indifferent and unconcerned about the issue. They then took months and frequent cajoling to deal with retentions from the tenants' deposit to cover the cost of the damage. Consequently we appointed another letting agent. We would not receommend L&S to other landlords.
5/5
TrustpilotFirst class knowledge and service from Andrew Bonner
Genuinely impressed and very satisfied by the way we’ve been handled by Andy and the team. If you want and agent who knows the Leeds City Centre market better than anyone, he’s your man. First class all the way.
Thank you so much John - I’m pleased to be of help. When the time comes to sell, you know where I will be.
5/5
TrustpilotRecently
Recently, I had a viewing of one of the properties advertised by Linley & Simpson.Chelsea Cullen was the agent by Linley and Simpson to view the property. She was professional, helpfull, and provided all the required info.She was very responsive to my emails on the application status.
Thank you so much for taking the time to write a review. We’re always happy to help with any queries and we look forward to helping you start this new chapter in a new home. All the best with everything
5/5
TrustpilotGenerally fantastic!
Andy Bonner has been really helpful to me recently, which echoes my general experience with L&S over the past decade. Always professional, polite and efficient, willing to go the extra mile - even with tricky situations. The 5* review is not just warranted but well overdue! Thanks Andy.
Many thanks Ali, greatly appreciated. I’m looking forward to bringing Manor Mills back to market, once we’re in a position to do so.
5/5
TrustpilotVery Happy
The sale of my property went through very quickly and successfully with Linley & Simpson. I was very happy with the way that the sale was managed by the Branch, where Izzy Dalton was always very helpful, lively and always "on the case".
Thank you for your lovely review, we really appreciate your positive feedback. We are so happy we have been able to assist you through the sale process.
1/5
TrustpilotExtremely unprofessional and aggressive/emotionally unstable staff
My wife and I were looking to rent a property through Linley and Simpson and as part of their internal referencing process, we were asked to provide pertinent referencing details via their third party partner, Goodlord. It should be noted that the vast majority of the information requested on Goodlord’s platform had already been provided by my wife, when requested, in their application stage. Notwithstanding their request for us to duplicate significant amounts of information of which they already had access, I took the time to upload the requested documents/re-submit the relevant information to progress our application. However, I encountered a technical error on the app which halted the application. When we made them aware of this issue, instead of investigating and resolving, we were just arbitrarily sent a new link without any consideration for the root cause of the issue which was on the part of the Goodlord interface itself.My wife then spent significant time on the phone speaking with various members of their staff to try to explain to them that the problem was not the link, which fell on def ears. Nobody was actually listening to the problem we were having and the solution offered demonstrated that. My wife then spoke to Georgia Elsworth ("Senior Lettings Manager") who told us the only recourse was to email and/or call Goodlord ourselves to sort the problem out (as if we hadn’t spent enough time on this process already). Unsatisfied with this outcome, I decided to call Georgia myself to see why she, as a lettings agent facilitating this tenancy, could not seek to solve this issue for us. It quickly became very clear that she had no regard for our time, nor situation. Georgia then lost all self-control and regard for any level of professionalism and started shouting down the phone asserting that we could not proceed with the tenancy if we did not use the faulty app. I have never come across such an unprofessional, angry and unhelpful individual in any of my processional encounters. After Georgia's outburst, and after asking her to calm down, she told me that she would not and could not contact Goodlord on our behalf to try and resolve the issue and put us in touch with Jasmine (referencing manager), who continued to tell me that Georgia was in fact incorrect, and that she could contact Goodlord to try and resolve the issue on our behalf. Jasmine came back to me to tell me that the technical issue had been resolved however, upon re-attempting to upload my documents it became clear that the error still existed and we could not continue with the application. SufficE to say, following the inability to continue with their internal referencing processes through no fault of our own and particularly due to the disturbing conduct demonstrated by their ‘Senior Lettings Consultant' Georgia, we decided to withdraw our application as we would not consider renting any property through Linley and Simpson, now nor in the future.Sadly, I feel Linley and Simpson have forgotten who they are in business to assist. The net outcome of this experience was a viable tenant who will never consider using any of their services again, and an unhappy landlady (whom we spoke with) who we believe is now looking to list the property with another, more professional and capable agency.
5/5
TrustpilotPositive experience finding a property to rent
Booked in for a viewing of a Flat in Leeds and had a great experience, Amina was incredibly friendly and very helpful answering all questions I had and ensuring an easy signing on process. Would definitely recommend as has taken a lot of stress off finding a flat
Thank you Adam for your review, I am glad I was able to find you a nice apartment and take the pressure off, I hope you enjoy your new home
5/5
TrustpilotGreat service
Emily D. has done a great job with her service as a Estate Agent. From the viewing of the house to the purchase - everything went smoothly. She has always replied promptly to my emails and done her best. Thank you Emily
Thank you so much for the lovely review Miriam. If there’s anything we can help with in the future please don’t hesitate to let me know!
5/5
TrustpilotSpencer was Amazing
Spencer at Leeds City Center was absolutely amazing. He really tried to find me and my partner an apartment which was perfect for us in terms of character and location and he excelled perfectly in doing so. Thank you spencer for finding us a new home.
Hi Nicole,I really appreciate the excellent feedback about your search. I know it's been stressful but I know we managed to find the perfect apartment for you to move to.Hope you enjoy the new apartment ThanksSpencer
5/5
TrustpilotWendy Passmore has been amazing
Wendy Passmore has been amazing, this is my first time moving from home and despite being very busy she has taken the time to respond to all my questions and made the transition a lot easier, shes very kind and would definitely recommend thank you x
Thanks Rose, your review and feedback of Wendy is very much appreciated!
5/5
TrustpilotHelpful and friendly
Rebecca was very helpful, friendly and answered all our questions before the move. She was great at chasing things up that we weren't sure about and made sure that we were all on the same page before the big day.
Thank you for your lovely feedback Laura and Steven, we really appreciate your positive feedback. All the best in your new property. Thank you again, Rebecca
5/5
TrustpilotDespite not getting the outcome I was…
Despite not getting the outcome I was after, the application process was easy from start to finish. Zak was great at handling my questions and managed to maintain patience despite me pestering him non-stop. All of the team I spoke with Seb, Zak, Megan(?) were great and always very helpful.
We are really happy Zak has managed to help answer all of your questions, you never are a bother. Thank you for the review!
5/5
TrustpilotHouse review
The person showing me Around was there on time and give me instructions on how to get the available? I was in the wrong place took the time to explain the details of the house an unbiased rating of the building.
Thank you for your kind words! We’re pleased to hear that our team member was punctual and helpful in guiding you through the property. It’s important to us that our clients receive clear and unbiased information, and we’re glad that this was reflected in your experience. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help and look forward to assisting you further!
5/5
TrustpilotExcellent service by Claira
Excellent service by Claira, very patient and thorough, thank you for your help.
Thank you so much for your lovely review! It was a pleasure helping you, and I’m really pleased to hear that you found my support patient and thorough. Your kind words are very much appreciated. - Claira
5/5
TrustpilotGreat service - thank you!
Kelly has been amazing - despite numerous issues transferring a property from a previous agent she has persevered and found solutions. She is very quick to respond to any emails and always happy to help. Thank you Kelly and the L&S team!
We are so pleased you are now a client of Linley and Simpsons and we are also very happy Kelly managed to help with the transition over to us.
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Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
