Trusted Agent profile · Leeds

Hunters Leeds reviews

3.0

★★★★★

844 reviews across 3 platforms

15 Park Place, Leeds, LS1 2SJ

Hunters's office in Leeds, at 15 Park Place, is rated 3.0 out of 5 across 844 reviews on three platforms, including 307 Google reviews rated 4.2.

Google logo

4.2 / 5

307

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

This office

Trustpilot logo

535

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Leeds office, from every platform, shown as written. First names only.

5/5

Google

I’ve used hunters for about 8 years now in Leeds city centre and wouldn’t dream of using anyone else. The whole team go above and beyond to give absolutely fantastic service and I always feel very reassured that they’re looking after me and my properties. A huge thank you in particular to Alessandro who just sorted out a renewal for me, keeping me up-to-date every step of the way.

Ayesha · 5 June 2024

Agent replied · 19 June 2024

Thank you Ayesha for being such a valued customer over so many years - we look forward to continuing to provide a great service for many more years to come!

1/5

Trustpilot

I would give zero it i could

I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc

Jennifer · 10 February 2026

5/5

Google

Hunters Leeds has been the best agency I have ever been with. They have always communicated and explained absolutely everything in great detail. They have always been concerned about any problem I have had and they have always solved it. I can't be any happier. 10/10!

Milena · 20 June 2022

Agent replied · 19 June 2024

Milena, Thank you so much for your 5 star review, we are glad we met with your expectations. Kindest Regards The Hunters team

5/5

Trustpilot

I would highly recommend this Estate…

I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family

Belinda · 19 February 2022

1/5

Trustpilot

Not professional

What to say, utterly unprofessional estate agent. Some properties are for sale in ivyhouse road that we like to view, seen it in Zoopla. And was told that property is sold couple of weeks ago, off hand. I am sure as an agent they have access to the account and very easy to put it STC, rather than making people running around.

Ibnul · 30 October 2023

5/5

Trustpilot

Fantastic efficient friendly service

I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home

Lorraine · 19 January 2022

5/5

Google

Friendly and helpful estate agents. Got a nice flat secured with no issues and Scott was helpful and answered all our questions at the viewing. He fed back to the landlord that we mentioned wanting a smaller table and was pleasantly surprised it was sorted before we moved in! Would recommend.

Matthew · 20 June 2021

Agent replied · 19 June 2024

Matthew, Thank you for your five star review, we are really pleased that Hunters with Scott's help managed to find you a nice flat and meet your requirements. Kindest regards the Hunters team

5/5

Google

Just want to thank Sohail who's done an amazing job sourcing me quotes. I'm refurbing between tenants. She's been super flexible and super understanding of my limited budget 🤭so thanks so much. X …

Chris · 20 June 2023

Agent replied · 19 June 2024

Thanks Chris for taking the time out to leave us a review, it is much appreciated!

5/5

Trustpilot

Amazing - Wembley Park branch (Agent Sam)

My experience with this letting agent is absolutely amazing. Dealt with the Wembley branch. The agent who helped me was Sam! He was a life-saver in my long search for a place to live. He was understanding, professional, helpful and friendly. He found me a place within a few hours!!! He truly knows what he is doing!!! Also a big thank you to Francis who took my initial call and all my details and was so lovely on the phone. RH

Raghida · 3 December 2021

1/5

Google

Very unprofessional Lettings agency Enquired about a rental property, wasted my time everyday saying they’re waiting for the landlord to reply to the application. Liars and time wasters

Skully · 16 October 2025

Agent replied · 16 April 2026

I believe this may have been down to a property we had listed and didn't receive a response from the Landlord regarding interest, as the time of review fits with this scenario we had and I don't recognise your review username to be able to reach out to you.

5/5

Google

The letting process was very well done and guided by Alessandro Martini who is a good professional, he made me feel comfortable throughout the whole process of tenancy.

Graciane · 16 October 2025

Agent replied · 16 April 2026

Hi Graciane, thank you for your 5* review of Alessandro.

5/5

Trustpilot

Hunters to the Rescue

Had lot of issues with other estate agents but Michael Warren and Hunters came to my rescue. Grade A service highly recommended.

Ashley · 13 August 2026

5/5

Trustpilot

We had the pleasure of dealing with…

We had the pleasure of dealing with Steven Craig of Hunters for a property view. Stephen is an excellent agent, very personable, professional and prompt in his dealings. We would have no hesitation in endorsing Steven. Keep up the great work!

Rakesh · 25 October 2024

4/5

Trustpilot

Hunters Estate

I was delighted to have Darren Bailey and his team at Hunters Estate assist me in my purchase.Darren was professional, reliable and a proactive point of contact who helped mediate effectively and with confidence between all parties involved. His friendly disposition made the process positive for sure! I would gladly recommend Darren Bailey to anyone who is looking to buy a residential property. Indi

Indi · 16 July 2023

5/5

Google

I rented an apartment for 2 years in Leeds City Centre from Hunters Leeds and had a wonderful experience! The agent I was in contact with, Kirstin Airs, was extremely friendly and helpful. She helped me with all the questions I had towards …

Hritik · 16 April 2025

Agent replied · 24 August 2024

Thank you for your very lovely review Hritik. We wish you the very best with your onward move.

1/5

Trustpilot

avoid them, they don't care about tenants

Unfortunately, estate agents usually have exclusive rights on properties and if you find a property you really like, you will have to go through them whether you like it or not.It's also likely that you will only see this review when you have already had problems with Hunters, but just in case this helps anyone, here's my recommendation: avoid them entirely, find another property you like if they are managing it exclusively.After I ended my tenancy, they kept me waiting for weeks and weeks without any kind of information. I could've waited to receive the money of the deposit, but I couldn't accept is the complete neglect and lack of updates they put me through. They didn't return calls (when i called they were always busy) and never answered emails.After trying to contact them again and again, they only decided to do something when I said I would take them to the small claims court if necesary, Even with that, they did reply but with lots of nonsensical excuses.After I got my money I found out that the landlord, unlike me, had been in the loop for everything.I wasn't even notified about the meter readings taken on check-out day by the clerk so that I could close my accounts.Why was I treated so differently? Well, simple, they don't care about tenants, only landlords, because they are the ones giving them their cut, not us.Also, the agents were the ones holding my deposit, so the later the better for them. They were clearly not in a rush to return my deposit.Absolutely unprofessional behaviour from a big estate agent that has offices in multiple places. This is a money-making machine with no consideration for tenants.

JORDI · 19 September 2021

5/5

Trustpilot

Nicole Coombes at Hunters estate agents was so helpful and fab!!…

Nicole Coombes at Hunters estate agents, Middleton; has helped me and my partner (first time buyers and we had no clue about the processes of purchasing a property) she talked and helped us through step by step and made each step clear and understandable. she also did this with such a warm, friendly and professional manner plus she was so patient with me throughout. i would certainly recommend hunters and certainly Nicole Coombes was just fablous with us. we now, thanks to nicole at hunters, moved into out first, soon to be family home

Charlotte · 8 September 2021

1/5

Trustpilot

Cooling off period contract disparity…

Cooling off period contract disparity with hunters.We signed up to sell our property then changed our minds over the weekend as we are entitled to do under the 14 day cooling off period. There is a clause in the contract which contradicts this entitlement so be warned if you change your mind. The measure of any company is how they react! In our case, demand for payment and threat of debt collection when no work had been done. Be warned my fellow house moversThe sooner estate agents are regulated, the better for all concerned!!! Ombudsman your time to shine

M&T · 4 September 2021

4/5

Google

It was so easy dealing with them and they deliver information as clear as possible. Scott was my agent, lucky me. He is a great agent, due to him i’m living in my new apartment very comfortably. Hunters was one of the most easy letting company i’ve dealt with.PositiveQuality

Jumanah · 20 June 2021

Agent replied · 19 June 2024

Thank you for your positive review Jumanah, I'm so pleased to hear that Scott delivered first class assistance and helped you find your new home.

4/5

Google

Every contact I have had with Hunters has been really helpful and professional. This is the first time me and my partner have rented somewhere since moving out of our parents and Nabila was really helpful answering all our queries or concerns we had and made the whole process really straightforward. Would recommend.

Kerry · 20 June 2020

Agent replied · 19 June 2024

Kerry, great to hear we could make the process straightforward and Nabila was there to help when needed. Thank you

1/5

Google

Today I tried to call to book a viewing of the house after I told the agent the address - she hung up. I called back after I said the postcode - the agent hung up. The third time - they did not pick up the phone. The fourth time I called and selected what I wanted to rent, my call was forwarded to sales and they hung up again when I said the postcode. Very disappointed and angry how can you sell houses when you can't even pick up the phone? I called about this house LS134AJ.

Helin · 20 June 2023

Agent replied · 19 June 2024

Hi Helin, I'm really sorry to hear about your experience. Please call me on my mobile so I can try and assist. Kind Regards Maryam 07808 329157

1/5

Trustpilot

Save yourself the hassle and don’t bother!

Save yourself the hassle and don’t bother.From the moment we met Justin at Hunters, I should’ve sensed that something was wrong. He was full of the miracles he was going to work, how he would sell our house in days, not weeks or months. We fell for his lip service, telling ourselves it was enthusiasm, and listed with them.We thankfully negotiated to not pay the £165 he was asking for up front for “professional” photographs. This was one of our better decisions - the photos were less than ideal. I had to ask Hunters to re-edit them and turn down the saturation as all of the oak wood throughout our home looked bright orange! The photographer was from an external company and was also an arrogant piece of work.After a week or so on the market had passed with zero communication from Hunters, I called them to ask for an update. I was met with very little response and that they were not sure why there had been no interest (remember how I said Justin would sell it in “days, not weeks”...).I let another week pass to the same tune, no communication. I called again and their response was “let’s rejig the order of the photos on Rightmove”. Still nothing, and still no more communication.Our house is in a desirable area and is immaculately presented, so at this point I’m failing to see what the issue is. I’m asking Hunters who also have no idea. However the most worrying part was when I asked what their next steps were... blank. Nothing. No idea.Katy came out to see the house, supposedly so she could speak about it with first-hand experience to interested parties. I explained on her visit that I would like regular communication regarding the plan and next steps. I should point out that in my line of work I have to manage several projects at once and I often have to update stakeholders on progress. If progress is delayed, I am expected to reason out why and think of next steps - this is simply what I was asking Hunters to do.COMMUNICATE.After 5 weeks, we had whispers of a viewing. So I handed over the keys as we weren’t going to be around. I expressly stated that viewers are to either remove their footwear or wear shoe covers upon entering. I reiterated this as it had already been said on four separate occasions to two members of the team.I returned home to boot prints on my carpets. I have white carpets in my bedrooms.I turned on my CCTV which allows me to see into my porch way - no shoes were removed, and no covers applied. Absolute basic request, and disrespectfully not followed.I looked over the rest of the viewing, granted only from the outside of the property and also noticed an incredibly stupid move; When we left before the viewing, we put the bins out at the top of the drive. After collection, some ‘helpful’ individual decided to move the bins more into the drive where they were blocking the pathway down, sat just above some steps and right next to my car.Charlotte from Hunters arrived to do the viewing; She squeezed herself between the bins/car to go open up. She then squeezed herself back through to go wait for the viewer at the top of the drive. They arrive, and they all squeeze themselves past again. WHY NOT MOVE THE BINS?!?! What a brilliant first impression to make! Honestly, basic lack of intelligence shown at this point.After we came home and saw this, I asked for our keys back. Three days later and they’re not posted back through the door. There were whispers of another viewing but by this point I’d absolutely had enough of Hunters lack of professionalism, respect and communication. Basic things that they’re failing on.I terminated the contract (14 days notice negotiated, don’t let them fob you off with more) and went with another agent!Oh - and then they respond to your review to call you a liar. Real smooth.

Natalie · 22 July 2021

1/5

Trustpilot

Useless from day 1.

Useless as an agent. They do not even know their own contracts. As a tenant I was left out to dry. They did not want to know when I had an issue. I was basically told to pay for what I had signed up for. Although the contract I had signed had a get out clause that I was having to quote to them to get them to talk to myself. All via email. Absolutely useless and contact was slow and usually at the end of a working day so as I couldn't get a follow up response till at least the next day or longer. I ended being told to shut up and put up in not so many words. Pay what you owe. Which was never an issue I just wanted out! They struggled to deal with the scenario and even when they did act upon my instructions it was very labored. The manageress was no better than the person in charge of the letting. I had to put her straight a few times and quote her own mistakes. Constant battle to get them to take action with the landlord or reply to myself.after being forced £580 to pay for a service that they had on file was a joke. I asked for the full works if I was having to pay for it. Photos etc. But the refused to come and take them. I'm not saying they robbed me, I'm telling you! I seriously doubt that the landlord was paying that sort of money for that service every time they required a new tenant.Finally after paying a lot of money for a house I never touched they managed to get some other poor soul to rent the property. If you are a landlord. It's not all about the money. Stop being horrible people and make nice house for people to make into homes. If the property you let out is a mess than people will not rent it unless they are desperate like myself at the time. Would you live in it!!???

Micky · 1 June 2021

5/5

Google

I have been renting for 4 years and Nabila has been amazing, she has been very professional and replies to emails quickly which has made communication with hunters very easy

Ahmad · 20 June 2023

Agent replied · 19 June 2024

Thank you Ahmad - we really appreciate your kind words!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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