Trusted Agent profile · Leeds
★★★★★
844 reviews across 3 platforms
15 Park Place, Leeds, LS1 2SJ
Hunters's office in Leeds, at 15 Park Place, is rated 3.0 out of 5 across 844 reviews on three platforms, including 307 Google reviews rated 4.2.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleWe have used Hunters letting agents Leeds for 7 years and have always found them very helpful. I would particularly like to recognise Suzi Pasque who always responds to my requests and has provided me with very useful information. I would recommend Hunters Leeds as letting agents.
Thank you so much for your lovely kind words. It's a pleasure to help you with your property.
1/5
TrustpilotViewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever. Absolute shocking service and wouldn't recommend at all. Thankfully I got no further with my application, well I guess I don't know cause they never come back to me. What a joke!!
5/5
GoogleNatasha is possibly the fastest email responder I've ever spoken to - Extremely helpful and clear throughout the whole letting process. Would fully recommend!
Thank you for your fab review of Natasha!
5/5
GoogleRahul was extremely helpful & was able to resolve my concerns immediately!
Thank you Jake.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleI would just like to say I had a very present experience dealing with Nabila Doreste, Senior Lettings Negotiator. She was very efficient, professional and friendly. It makes the biggest difference when you are welcomed by such staff who make the whole moving experience and much more seamless and enjoyable one. I would highly recommended Nabila and Hunters in Leeds as a great estate agents. Trudi Longman
Thank you Trudi for your kind words and taking the time out to leave us a review. Kind Regards Maryam
5/5
GoogleKirstin is so kind and helpful , she always try to solve the problems for customer. She has a high sense of responsibility. You will always feel satisfied with her.
Thanks Navid for the review.
5/5
GoogleAnika was so cooperative and helpful
Thank you for your lovely review
5/5
GoogleI've had a really positive experience so far with Rahul from Hunters. He recently carried out an inspection at my apartment and was polite, friendly, and easy to talk to. Since moving in a couple of months ago, he's been great at arranging repairs quickly and keeping me updated while liaising with the landlord. It's reassuring to have a property manager who communicates well and cares.
Thank you for your lovely review Jack.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
5/5
TrustpilotExpert advice! - Thank you Tom Moorhouse!
Expert advice! The lovely Tom Moorhouse came to value our house on 22/08/2026. He gave sound, candid advice which my husband and I are extremely appreciative of. Although we are not in the position to list our house right now (no fault of Tom's), we'll certainly be back within 12 months.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleLynette was brilliant in helping us flat hunting, even making sure we could get viewings booked in at times that would fit to our own schedules despite her busy schedule. She was very friendly helpful in answering all of our questions throughout the application process.
Thank you very much for taking the time to leave Lynette such a lovely review!
1/5
GoogleThis agency has been one of the most distressing and unprofessional experiences I’ve ever had as a tenant. They hid serious issues about the property before I moved in, and once I signed the contract, everything went downhill. The alarm in the flat made a constant, unbearable noise that made it completely impossible to live there. I was forced out of my own home for weeks, waiting for repairs that they repeatedly promised but never carried out. What shocked me most was their attitude. Even after I explained the situation face-to-face how I had been living out of bags, unable to sleep, unable to stay in the flat , they refused to take responsibility. Instead, they forced me, the tenant, do the maintenance work myself. I felt abandoned, disregarded, and treated as if my wellbeing meant absolutely nothing to them. I originally chose Hunters because of their high rating on Google, but now I understand how misleading that is. The negative reviews describe the exact same behaviour I experienced, and the agency continues to ignore most of them. It is deeply worrying that an organisation can act this way and still present itself as trustworthy. For me, this wasn’t just a bad service; it was an exhausting and emotionally draining experience that left me feeling completely unsafe and unsupported. I would strongly urge anyone considering renting through this agency to think twice. No one deserves to be treated the way I was.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
5/5
GoogleLynette was an absolute gem through some of the difficulties we had absolute legend of a person would highly recommend her and alessandro
Thank you for your glowing review of the team.
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
