Trusted Agent profile · Leeds
★★★★★
650 reviews across 2 platforms
11 Church Lane, Leeds, Pudsey, LS28 7LD, LS28 7LD
Hunters's office in Leeds, at 11 Church Lane, is rated 2.6 out of 5 across 650 reviews on two platforms, including 101 Google reviews rated 4.3.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.
1/5
TrustpilotAre the staff in the Highfield Road…
Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.
5/5
GoogleHunters are currently dealing with our purchase and they have been excellent to deal with. We initially dealt with Emma and now Kirsty is dealing with the sales progression - both ladies have been lovely, very knowledgable and easy to get hold of. All our queries have been answered quickly and efficiently. Can't fault them- keep up the good work!
Hi Gemma, thank you so much for the 5* review! It's great to hear that Emma & Kirsty have been helpful & efficient! We look forward to continuing working with you.
5/5
GoogleGreat Service and communication, lettings negotiator Samantha was a huge help with everything, thank you. X
Thank you so much for your kind review! We’re really pleased to hear you had a great experience with our lettings team. Samantha will be especially happy to know her support made such a difference, we’ll be sure to pass on your thanks. Clear communication and helpful service are what we strive for, so it’s fantastic to know we delivered that for you. Thanks again for choosing us, and if there's anything you need in the future, we're always here to help.
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
4/5
TrustpilotRocky start but some excellent staff (Pudsey branch)
We used Hunters (Pudsey branch) to both sell and buy in summer 2025. We started off on rocky footing, being passed from person to person when we were first listed and not told we’ve been passed onto a new person. It felt like because we didn't sell in the first two weeks that nobody wanted us as their listing. It was stressful and disappointing, but when we finally landed with Jackie things became so much more positive. Jackie, then later Georgia, then once we moved to Sales Progression, Lavinia, were all excellent. They treated us with patience and kindness every time we called. We could trust what they told us and that we would be able to reach them.
5/5
GoogleLavinia was really helpful in arranging my viewing and made sure I had all the info I needed as I was new to the area. My experience so far with Hunters has been very positive and my calls are always answered promptly and their responses have given me confidence that I’m dealing with a good team.PositiveResponsiveness, Professionalism
Hi Lorraine, thank you for your kind words, customer satisfaction is one of our top priorities and I’m extremely glad to hear you are happy with the level of service provided. The team are always there to help and make sure things go as smoothly as possible for you.
1/5
TrustpilotAwful experience
Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.
1/5
TrustpilotTotal scammers!
Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!
2/5
GoogleI suppose the only way I can describe my experience with Hunters is adequate. We were putting the property up for rent. Some things they did well like getting an electrician to sort out the Electrical Certificate really quickly. The staff were polite but not always fast in their response to us. When they advertised the property the text in the advertisement on their website and on Right move contained quite a few errors. I sensed a reluctant to change it. Also checking the 'right to rent' qualification for my tenants seemed to cause a little problem also trying to see original references from the previous landlord was impossible. However they did send though the other agents reference. We do seem to have some nice tenants. I am not sure if we would use them again, but also not sure if any agent would be better. Now gone down to 2 stars as the inventory was full of errors and has to be re done. We have had to chase them and carefully check all their work which we have found sloppy. We cannot recommend them now.
In response to your review, admittedly there were small errors on the description and once highlighted, the amendments were made immediately, and an apology given. There was certainly no reluctance to make the changes. Following the initial block viewing, Hunters received three application forms for the property. One of the applicants offered £50 over the advertised price, which was the offer accepted, subject to reference checks. HomeLet carry out the reference checks on our behalf. I note, you had requested a Landlord reference directly from the existing Landlord themselves. We advised that this wasn’t possible as the applicant was currently renting through an Estate Agents, which meant the reference could only be obtained from them. The inventory did not individually list all items in the property but instead displayed pictures. The garage was missed from the document. Once realised, an urgent appointment was made with the new Tenants and an amended inventory sent to you for your approval, and we still await your response to this. The property went live on the portals on 20.5.24. The Tenants moved in on 14.6.24. This is a very quick turnaround. Thank you for bringing this to our attention. We strive on delivering the best service possible and anything we can do to improve the service is greatly appreciated.
5/5
GoogleWe are so extremely pleased with how Emma and the Hunters team have handled our application in the past few weeks. Emma has been extremely kind to us, made regular calls and kept us up to date with the most recent information on our purchase. Thank you to her and the rest of the team!
Hi Simon, thank you so much for your 5* review! We're really pleased that Emma made things run smoothly and you kept updated throughout the process! We look forward to continuing working with you.
5/5
GoogleMany thanks to Kirsty who handled the progression of the sale. She was very effective in helping the vendor clear out the property and the shed so that we had vacant possession. More importantly, she sorted out a plumber to replace a washer as there was quite a leak in the downstairs WC.PositiveResponsiveness, Professionalism
Hi Alex, thanks so much for your review! We are always happy to help and if we can be of assistance again then please do get in touch.
1/5
TrustpilotI have just bought a house where the…
I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.
1/5
TrustpilotHunters Baldock as letting agents…
Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.
1/5
TrustpilotI phoned up a interest in a property…
I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage
1/5
TrustpilotLeaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
1/5
TrustpilotI would strongly advise others to think…
I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat.
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
5/5
GoogleWe recently rented a property through hunters & they were amazing! Sam especially from start to finish. I would 100% recommend hunters for lettings & sales, the service was outstanding !
Thank you so much for your lovely review! We’re thrilled to hear that your renting experience was such a positive one and that Sam looked after you so well from start to finish. Your recommendation means a great deal to the whole team, and we’re delighted that you found our service outstanding across both lettings and sales. Wishing you all the best in your new home, and please don’t hesitate to get in touch if we can help with anything in the future!
5/5
GoogleI've worked with Jemima from Hunter's to faciliate a property purchase for my clients and she's been absolutely great in helping getting it all across the line. Open communication throughout and have gone above and beyond to sort out issues as and when they came up. Would definitely recommend!
Hi Andreas, thank you so much for your lovely review. We aim to give great communication and help our buyers throughout the sales process so we are really pleased you had this positive experience with Jemima. We wish you all the best for the future and hope we can help with more of your property purchases.
4/5
TrustpilotHunters Estate - Demi May
Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi
1/5
TrustpilotTried to use twice but no one every rings back
Tried twice but no one every rings back.or follows up on enquiries. Once to rent a house and once to sell - 12 months apart.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Leeds office has 650 reviews across two platforms: 101 on Google, 549 on Trustpilot (across the whole business).
Hunters Pudsey is rated 2.6 out of 5 across all 650 reviews, and 4.3 out of 5 on Google from 101 reviews.
Hunters Pudsey, 11 Church Lane, Leeds, Pudsey, LS28 7LD, LS28 7LD.
