Trusted Agent profile · Leeds
★★★★★
650 reviews across 2 platforms
11 Church Lane, Leeds, Pudsey, LS28 7LD, LS28 7LD
Hunters's office in Leeds, at 11 Church Lane, is rated 2.6 out of 5 across 650 reviews on two platforms, including 101 Google reviews rated 4.3.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
4/5
GoogleGreat service. I sold and purchased properties through Hunters and they were really good. Other reviews have mentioned the 20 week tie in which is a downside if you are wanting flexibility (but this is a corporate decision which the staff can't change). In terms of the staff at the Pudsey branch, they were really helpful. Particularly Kirsty who responded quickly and was really knowledgeable, friendly and helpful. Despite a large workload she remembered personal details which helped build up a good customer relationship. The only other thing to note is that I do believe there isn't enough staff to cope with the workload. Despite Kirsty always responding to our queries quickly (& im so grateful) I did get the impression from others who I spoke with that they were incredibly busy. I do hope Hunters as an organisation address this. Overall though they were really great and I'd use them again. We did have to do some chasing, but I would expect this as they aren't a personal service to us, and they were always really quick to get back to us and always knew the answers. Kirsty also worked really hard to get the house sale and purchase turned around really quickly and I'm very grateful for all her hard work in doing that. Thanks hunters!PositiveResponsiveness, Quality, Professionalism
Thank you for your review Mrs Farnham-Crossland. I’m glad to hear you were happy with our service.
5/5
GoogleOur experience with Hunters Pudsey has been great, the process has been really easy with them and Kirsty is always there to help with any questions we have had. Although the circumstances at the moment are hard, it hasn't seemed to get in the way of getting great service, can't fault them at all! Plus we didn't get nagged by them when we went for a viewing, which was a nice change compared to the other estate agents we had viewings with!PositiveResponsiveness, Quality, Professionalism
Thank you for your review, I’m glad to hear you had a positive experience with us.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleWe have been so impressed by the team at Hunters Pudsey (particularly Kirsty), they have been so helpful and responsive from start to finish. When the house first went on the market they knew we needed a quick sale and organised a lot of viewings in a short time frame and we had a number of offers within days. It was great to be able to deal with the same contact throughout, particularly as it has been quite a complicated move. I would highly recommend them to anyone looking to sell or purchase.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Ms Kijewski, I’m happy to hear how impressed you were with our service.
5/5
GoogleAfter having put my house up for sale with an estate agent in Bramley and receiving sub standard service I decided to instruct Hunters (Pudsey branch) instead and couldn't have been happier with the service I received. Kirsty was very polite, knowledgeable and diligent, she came and took photos of the property and did a much better job than the previous agents. My house got plenty of interest and sold really quickly and I was kept informed throughout the whole process. Kirsty has been a star!! I would recommend!
Thank you for your review Mrs Mackey, I’m happy to hear you were pleased with our service.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
GoogleI chose Hunter's to sell my property due to the quality of the service they offer. Nothing was too much trouble and they did all the viewings for me. The staff were really helpful and their knowledge of the process helped all the way through the sale. Thank you to all the staff for making this less stressful.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you were pleased with the service you received from the team at Hunter’s Pudsey. It’s great to know that our support helped make the process smoother and less stressful for you, that’s exactly what we aim for. We’re especially glad that you found our team helpful and knowledgeable, and that we could take care of the viewings on your behalf. On behalf of everyone here, thank you again for choosing Hunter’s Pudsey to handle your sale. We wish you all the very best for the future!
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
5/5
GoogleGreat experience dealing with Jack and the team at Hunters. They've been fantastic to deal with and I couldn't happier with how smoothly the process of selling my house with them went. Brilliant company and brilliant people.
Hi Jack, thank you for your review, it's always a pleasure to hear from our happy clients.
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Leeds office has 650 reviews across two platforms: 101 on Google, 549 on Trustpilot (across the whole business).
Hunters Pudsey is rated 2.6 out of 5 across all 650 reviews, and 4.3 out of 5 on Google from 101 reviews.
Hunters Pudsey, 11 Church Lane, Leeds, Pudsey, LS28 7LD, LS28 7LD.
