Trusted Agent profile · Leeds
★★★★★
283 reviews across 2 platforms
14 St. Annes Road, Headingley, Leeds, LS6 3NX
Haus Sales and Lettings's office in Leeds, at 14 St. Annes Road, is rated 4.5 out of 5 across 283 reviews on two platforms, including 273 Google reviews rated 4.5.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleKimberly was extremely helpful, receptive, knowledgeable and polite. Answered all the relevant questions and was patient with us despite us arriving slightly late. This company stood out from all the other agencies we visited and Kimberlys helpful attitude is ultimately what convinced us to sign for the property that we have.
5/5
GoogleBecky was incredible, she went above and beyond to help us secure our dream property!! Fast, helpful and reliable communication! She went out of her way to get pictures and videos and offer us any information we needed which made the whole process smooth sailing! The virtual viewing was extremely helpful and easy and was pivotal in us signing for the property. Cannot thank her enough!!PositiveResponsiveness, Professionalism
5/5
GoogleReally good experience with the team at Haus, with a shoutout to Becky, Holly and Chloe! All really helped when it came to choosing my first graduate property and I can’t wait to move in! Thanks again all :)PositiveResponsiveness, Quality, Professionalism, Value
Hi Molly, Thank you so much for taking the time to leave us this amazing review.
2/5
GoogleWe found a beautiful apartment with the help of Haus. There were times it felt we weren't properly informed about all the necessary steps to be done before being able to move in, but they are prepared to answer your questions when needed and will try to help you when necessary.
Hi Charlotte, Thank you for your feedback, we'll take that on board for the future. I'm pleased that we were able to find you such a nice flat! I hope you're settling in nicely!
5/5
GoogleI am looking at properties to move in from July. Kimberley has been prompt with responding and arranging the viewings. She has been patient through the day as we went around for 3 viewings and has been honest whilst describing the properties.
1/5
GoogleThe people working here were nice, and I was quite satisfied with the letting process. However, only when I signed the contract, I was made aware that there was a maintenance firm that had responsibility of the apartment, and I had no time to check them out. They have been quite unhelpful, so I am withdrawing stars for putting me in contract with them. It turned out that there was a lot of issues with the registration of the property, and I am in the middle of a "blame game" between the letting agent, the management company and the owner. Haus does not answer direct questions (or principal questions) on what is their responsibility despite several attempts. They forward e-mails directed to them to the management company - very unprofessional. Hopefully, these issues are unique to this property, but the reaction to criticism might not be. In addition, the viewing system is a mess, sending incorrect viewing messages, sending viewing messages to all one-bed tenants whether or not there is a viewing in their specific apartment. Lots of viewings in breach with the contract (we should have > 24 h notice). There was a viewing in my apartment when I was traveling, and they did not put the alarm back on. There are letting agents on every corner - find another one.
5/5
GoogleKimberley was so incredibly helpful in helping me find a suitable flat for myself and my boyfriend. She took the time to show me many properties available and was so friendly and helpful with any questions. She truly took all of the stress out of the search and I would recommend her service highly.
5/5
GoogleSuch a great experience so far with Haus, particular shoutout to Holly! They have managed to find exactly what we were looking for, and service was fast, reliable and professional. Virtual tour is detailed and high quality, so thank you!PositiveResponsiveness
Hi Emily, Thank you so much for taking the time to leave us this amazing review.
5/5
GoogleKimberley was incredibly patient, kind and helpful, advised us throughout and was upfront and honest about pricing and the houses.
1/5
GoogleTENANTS AND LANDLORDS, BE AWARE I came across a three-bedroom flat on SpareRoom that I wanted to look at and the person on the other end informed me that it is managed by Haus Properties. I specifically checked with the advertiser if the property is available for a flatshare before I got in touch with the agent. When contacted the agent, to my surprise, they were not sure if the flat is fine for a flatshare, but after confirming that the person I spoke to is one of their landlords, I was booked for a viewing. A few days after, on the way to the viewing, I was informed that there was a mix-up and the flat is not available anymore. Instead, I was offered to look at one-bedroom properties. It showed no attention to the needs of the potential tenant as originally I was booked to view a three-bedroom flat. There is sort of a hint that I might be not interested in one-bedroom properties. I would not have been bothered with this review if the landlord didn’t message me something on SpareRoom regarding the flat I was initially supposed to view. I told the landlord that I could not look at the flat because it was not available. The reply stated that the property is still available. It seems like it is easier for the agent to rent the flat to a group of three and that is what they want to do against the landlord. Overall, I feel like the agent dealt with me unprofessional and I would not recommend them to anyone.
5/5
GoogleWe were initially helped by Kennedy who was absolutely amazing. So willing to help and made us feel really comfortable when showing us around the property. Had all the information we needed and was very professional. We then continued our application with Holly who was also brilliant. Responded to any questions very efficiently and kept us completely updated on what was going on with the application process etc.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHaus are without doubt the best student and professional estate agents for rental in Leeds. I am a landlord with a number of houses. All my houses are rented through Haus and the service they proved is without doubt exceptional. Chloe and her team at the Headingley office provide an exceptional service. If you are wondering as a landlord which estate to go with then in my opinion this is the best in Leeds. If you are a student or professional looking for a house then speak to Chloe. The service is perfect. 6 out of 5 stars
1/5
Googlewouldnt recommend this agency to my worst enemy. still waiting to be contacted and told what's happening over a week after our move in date. they pick and choose which emails to reply to and never want to give you management details - they will just ignore you! we weren't even sent all of the documents needed until AFTER our move in date. we are STILL waiting to move in. referencing team don't bother communicating with us or the rest of the agency which has left one of our tenant group without a place to stay.
5/5
GoogleWill has handled my property letting for about 10 years and I've been really happy with the services of both Haus and RNL. Would highly recommend.
5/5
GoogleLesia has been so helpful in finding me and my partner a place, we contacted the agency for a different property that was already taken but Lesia has gone above and beyond to show us other availabilities and help us through the renting process.
4/5
GoogleLesia was lovely, kind, easy to talk to and helped me sign for my new property. I am hoping the agency is able to get the mold problem ironed out before I move in, but other than that, was a breeze.
5/5
GoogleWe purchased a student house investment from Haus and Will and the team were great from offer to completion. Made the process easy and communicated throughout.
5/5
GoogleRent has been affordable and the quality of housing for two years now has been fantastic. The staff, such as Kimberley, are very friendly and helpful and we haven't had a problem with them, even when it's come to sharing with post-graduates.
5/5
GoogleKimberly was so nice and made my time looking for a house a far less stressful experience than my previous experiences. I really appreciated her knowledge, advice, and the follow up email. Thank you so much! :)
1/5
GoogleAt no point did Haus explain they would be subcontracting maintenance to RNL. Apparently they only do professional lets... My experience today was absolutely unprofessional! Provide keys to a property that was filthy and hadn't even been inspected. Contacted RNL who blamed Haus for not warning us they'd be busy and not to expect to be able to move in on the day we picked up keys. Feel a bit sorry for Lesia as she was pleasant to deal with, but the way the manager (I assume) was barking orders at the staff in Haus Headingley office today was uncomfortable to witness. Thankfully the landlord arrived to make sure things had gone OK so has our feedback. Perhaps his money will be better spent elsewhere next time.
5/5
GoogleHolly Henderson has been helping me find a tenant for one of my flats in Dore Sheffield. She has been very professional and successful for me. I’ll definitely be using her at Haus again for my other properties. Many thanks Holly.
5/5
GoogleKimberley was absolutely fantastic. Showed us a great range of houses and was able to answer any questions we had. She was very honest and transparent and gave us all of the info we needed. Thank you Kimberley.
5/5
GoogleA fantastic tenant-find service. Kimberley was extremely helpful and very friendly. She gave accompanied viewings every time. To all Landlords looking for tenants-Haus is your first (and only) stop 👍🏼
5/5
GoogleThe team has been incredibly professional and supportive! They went above and beyond to speed up my move-in process due to an urgent situation, and even stayed past their closing time so I could collect my keys and contract when I arrived late. Outstanding service highly recommended!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Haus Sales and Lettings's Leeds office has 283 reviews across two platforms: 273 on Google, 10 on Trustpilot.
Haus Sales and Lettings Leeds is rated 4.5 out of 5 across all 283 reviews, and 4.5 out of 5 on Google from 273 reviews.
Haus Sales and Lettings Leeds, 14 St. Annes Road, Headingley, Leeds, LS6 3NX.
