Trusted Agent profile · Leeds
★★★★★
1,358 reviews across 2 platforms
Ground Floor, 4320, Park Approach, Colton, Leeds, LS15 8GB
Good Move's office in Leeds, at Ground Floor, is rated 4.8 out of 5 across 1,358 reviews on two platforms, including 309 Google reviews rated 4.7.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotCan’t thank Ollie enough for his help…
Can’t thank Ollie enough for his help with selling our property. He explained everything clearly, kept us updated throughout and managed to help us complete much faster than we thought possible. Would happily recommend him.
5/5
TrustpilotWellBrilliant
Well, i am very sorry but i don’t remember the gentleman's name it could have Greg but not sure. What a lovely man so helpful full of knowledge . A credit to your company
Hi Georgina, Thank you for such a lovely review. You were right, it was Greg you spoke with, and we'll be sure to pass your kind words on to him. It's great to hear he was so helpful and shared his knowledge with you. We appreciate you taking the time to share your feedback and wish you all the best. The Good Move Team
5/5
TrustpilotGreg is a diamond
Greg is a diamond. He’s extremely informative and empathetic. Thank-you for your time and expertise.
5/5
TrustpilotHouse purchase
"We had an amazing experience with Sophie. Her attention to detail and profound knowledge of the local market made us feel at ease throughout the entire purchase process. They were incredibly efficient, handling all the paperwork and coordinating viewings with remarkable speed. We particularly appreciated Sophie’s personalized approach, which showed they genuinely cared about finding the right home for us, and their excellent communication kept us informed every step of the way. Her honesty and transparent approach built a strong sense of trust, and we would gladly recommend them to anyone looking for a dedicated and professional realtor
Hi Tomasz, Thank you for your thoughtful review. We’re delighted to hear that Sophie’s personal approach made such a difference to your experience. Clear communication and transparency are at the heart of what we do, so it’s wonderful to know you felt supported every step of the way. Wishing you happiness in your new home, The Good Move Team
5/5
TrustpilotTop advice from Greg at GoodMove
Thank you Greg for your honesty and sound advice. Professional, knowledgeable and transparent. Highly recommend!
5/5
TrustpilotRecently we had a sale fall through…
Recently we had a sale fall through with our estate agent and came to Goodmove for a quick sale. Ollie was very helpful and they helped us save our chain.
5/5
GoogleGreg has been great help. Sincere, honest and very knowledgeable.
5/5
GoogleRowan was really helpful when we reached out for an offer for our house. We was really nervous and had expected a lower than market offer. Rowan was really honest and straightforward. He gave us an offer we accepted and completed within 10days. They paid us £500 towards our solicitors which they held for 24 hours to ensure our house was left in a tidy state. I would definitely recommend good move if you needed a quick sale. I would absolutely be asking if Rowan was available to take your queries to. 5 stars from us
5/5
TrustpilotZoe from Good Move has been a complete…
Zoe from Good Move has been a complete star helping and supporting me through a really difficult period of my life and keeping what became a bit of a tricky sale on track. A completely different class to other estate agents and their gentle care throughout the team including Tony who came and supported house viewings has been so so appreciated. And now I move to the start of a new chapter in my life 🙏
5/5
TrustpilotMy initial contact although I was very…
My initial contact although I was very apprehensive at first could not have been better. Gregg fully understood my needs and was very clear from the start about my options. Definitely food for thought and I was not under any pressure whatsoever. Thank you for your support & understanding
Thank you for taking the time to share your experience. We understand that initial conversations can feel daunting, so it’s great to hear that Greg was able to put you at ease, clearly explain your options, and support you without any pressure. That’s exactly the approach we aim to take. We’re glad the discussion gave you some useful food for thought, and if you ever need further guidance, we’re always here to help. The Good Move Team
5/5
TrustpilotAmazing customer service for our dream home purchase
From start to finish dealing with Good Move was simple, I had the pleasure of dealing with both Katy and Zoe who were both excellent. They were and absolute pleasure to deal with very professional both take pride in their work especially the customer service side of things. It made the whole process of buying a house so much easier and enjoyable! Zoe was amazing and helped us through every step. If I move again in the future then I'll be using Good Move for both sale and purchase! Cannot recommend them highly enough.
5/5
TrustpilotOlympic Gold Medal Standard Service
Just finishing off the final parts of purchasing our forever home with Goodmove. My experience from the outset has been nothing short of an “Olympic Gold Medal” standard of customer service, in particular Jessica Sloan, Yasemin Sarll, Dalia Green and Zoe Stephen’s have been instrumental in the reason I am writing such a complimentary & detailed review.Buying a house or a car can be a very emotional purchase, after all people do love them!, and reviews play a large part of the process ofbuying anything nowadays.Everyone above without exception have delivered on everything they have said and emailed me on. They have done the easy things really quickly, and the difficult things very well exceeding my expectations many times during the transaction. When I’ve called to speak with one of the team, they answer the phone in a timely fashion, and it’s clear this team work with and for each other very well. (Fantastic Support And Knowledge By Yasemin, And In Turn Dalia Whilst Covering For A Team Members Holiday).Super rare to find this in the estate agency/conveyancing/solicitor world. If only our solicitors were as friendly and speedy (Like Zoe!) we would have been in our new home already.Once you understand their business model, and from the first call with their sales team negotiators (This Mentions For You Jessica) the rapport building, openness and enthusiasm shown, instilled confidence for me to buy.Fantastic service, if I could give 10 ⭐️’s I would.
5/5
GoogleJust finishing off the final parts of purchasing our forever home with Goodmove. My experience from the outset has been nothing short of an “Olympic Gold Medal” standard of customer service, in particular Jessica Sloan, Yasemin Sarll, Dalia Green and Zoe Stephen’s have been instrumental in the reason I am writing such a complimentary & detailed review. Buying a house or a car can be a very emotional purchase, after all people do love them!, and reviews play a large part of the process of buying anything nowadays. Everyone above without exception have delivered on everything they have said and emailed me on. They have done the easy things really quickly, and the difficult things very well exceeding my expectations many times during the transaction. When I’ve called to speak with one of the team, they answer the phone in a timely fashion, and it’s clear this team work with and for each other very well. (Fantastic Support And Knowledge By Yasemin, And In Turn Dalia Whilst Covering For A Team Members Holiday). Super rare to find this in the estate agency/conveyancing/solicitor world. If only our solicitors were as friendly and speedy (Like Zoe!) we would have been in our new home already. Once you understand their business model, and from the first call with their sales team negotiators (This Mentions For You Jessica) the rapport building, openness and enthusiasm shown, instilled confidence for me to buy. Fantastic service, if I could give 10 ⭐️’s I would.
5/5
TrustpilotGood Move proved to be a really…
Good Move proved to be a really positive experience. The process is very transparent and I found both Katy and Yasemin to be exceptional in their efficiency and guidance. I had lots of anxiety from previous experience and they listened, gave the benefit of their knowledge and completed the sale quickly. Highly recommend. Thanks so much. ☺️
Hi Elaine, Thank you for taking the time to share your experience. We’re pleased to hear that the process felt transparent and that Katy and Yasemin were able to support you with clear guidance and efficiency, especially after a difficult previous experience. Helping to ease anxiety and deliver a smooth, timely sale is exactly what we aim for. Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Katy and Yasemin. The Good Move Team
5/5
TrustpilotGreat company and team
I can only say good things about my experience dealing with Goodmove. Max has been an amazing source of honest advice and support. I would highly recommend Goodmove to anyone who needs a hassle free & very supportive team to sell their property. Thank you again Max and Goodmove!
Hi Paul, thanks for your review.To give some further context, the total duration of your interaction with Good Move was 14 working days. A 'last minute' change implies that you were strung along for several weeks or months, which is simply not the case. It's also worth mentioning here that there was no cost or obligation at any stage.The independent RICS surveyor who valued your property postponed the survey by 2 working days. Again, to suggest that this was 'designed to take you right near completion date' is simply untrue, especially considering that the delay was out of our control.To make it absolutely clear, the RICS certified surveyors who are instructed to value properties are independent. Unfortunately, in this instance the property was valued below our expectations. For full transparency we make the survey report, which we bear the full cost of, available to you at no cost.During our final call, we advised that we were unable to purchase the property following the results of the survey. Our offer was not reduced at any point. We will happily share the call with you and make it available on Trustpilot.Hopefully the above brings us closer to the whole truth and a fair assessment of our interaction.To echo the advice in our final call, we recommend using a local agent to market the property for you in order to achieve the best price possible.We hope you achieve success with the sale.All the best, Good Move.
5/5
TrustpilotA Ground-Breaking Company
GoodMove were quick, honest and efficient. Selling a property used to be a long and uncertain process involving antique bureaucratic conveyancing processes. With GoodMove, this is no longer the case. The whole sale, which was totally stress free incidentally, from beginning to end took just two weeks, and exchange of Contracts and Completion were both done on the same day! GoodMove are always available at the end of the phone - which in this day and age is very refreshing. All the 'old school' property buyers have a lot of catching up to do if they want to compete with this ground breaking company. A very satisfied customer - J.Bentley
5/5
GoogleI’ve just sold my apartment with GoodMove due to a chain break with my sale and can honestly say they have been fantastic from the beginning. They’ve been so supportive and transparent throughout and made the process feel seamless and easy. If you value the time it takes to get a sale through rather than the value of the property itself, then GoodMove are the company to speak to. A special shoutout to Alexandra and Adam who are a credit to their company, I’m very appreciative of the help they provided throughout. The only thing I would say is the advisors I spoke to at the beginning of the process made a cash offer based on their independent research and valuation. They reassured me that the valuation and survey that takes place isn’t about the valuation figure, it’s about if there is anything legally or structurally wrong with the building. However when the valuation figure of the survey came back it was lower than expected and as a result they dropped my cash offer £5000. I think this was a little bit misleading as it was emphasised to me the valuation from the survey wasn’t taken into consideration when it came through. I think more transparency around this is potentially needed for future clients. But I still had a great experience with them and as a result, I was still able to go on and purchase my dream home. Thank you GoodMove and in particular Alexandra and Adam 😊
5/5
TrustpilotFantastic experience!! Great company!!
I’ve just sold my apartment with GoodMove due to a chain break with my sale and can honestly say they have been fantastic from the beginning. They’ve been so supportive and transparent throughout and made the process feel seamless and easy. If you value the time it takes to get a sale through rather than the value of the property itself, then GoodMove are the company to speak to. A special shoutout to Alexandra and Adam who are a credit to their company, I’m very appreciative of the help they provided throughout. The only thing I would say is the advisors I spoke to at the beginning of the process made a cash offer based on their independent research and valuation. They reassured me that the valuation and survey that takes place isn’t about the valuation figure, it’s about if there is anything legally or structurally wrong with the building. However when the valuation figure of the survey came back it was lower than expected and as a result they dropped my cash offer £5000. I think this was a little bit misleading as it was emphasised to me the valuation from the survey wasn’t taken into consideration when it came through. I think more transparency around this is potentially needed for future clients. But I still had a great experience with them and as a result, I was still able to go on and purchase my dream home. Thank you GoodMove and in particular Alexandra and Adam 😊
5/5
TrustpilotGreg was extremely helpful and…
Greg was extremely helpful and knowledgeable. Great to deal with
5/5
TrustpilotTerrible at names but the Chap in Leeds was more than helpful
Chap in Leeds was more than helpful. Honest, Open and upfront about the facts.
5/5
TrustpilotTotally brilliant service provided by Good Move.ood Move is a fantastic company
Good Move is a fantastic company, the service they provide is well organised and extremely professional we were kept informed regularly. All the staff performed brilliantly, especially Katie and Jess. I would like to thank and praise these two young ladies. They are very competent and guided us through the process, any issues were dealt with smoothly and speedily. We will tell all our friends and family about Good Move, thank you so much for making our Sale as stree free as possible.
4/5
GoogleI made an enquiry more out of curiosity than an actual desire to sell my home. The representative clearly explained the process and was upfront about expectations. There was no 'hard sell' which I appreciated and I left in full understanding of how it all worked. Thanks
5/5
TrustpilotGreat advice even though we did not proceed
I contacted the business with an enquiry to sell my property as my chain had fallen through, the advice I was given was to continue with another option as he felt my property was sellable on the market to give me the best return, I must say this was so refreshing as clearly they could have just made an offer and moved on, the advice was both welcomed and heeded
Hi Craig, Thanks for sharing your experience. We’re pleased to hear that the advice you received was helpful and that you felt our approach was focused on what was best for you, even if that meant not moving forward with us this time. Our goal is always to provide honest guidance, whether that results in a sale through Good Move or another route. Wishing you every success with your property sale, and please don’t hesitate to get in touch if we can support you in the future. All the best, The Good Move Team
5/5
TrustpilotMaking Dreams Come True
Well, when you find your dream home and haven't even marketed your own what do you do. Well you do what we did and call Goodmove. Now I thought we would get our cash offer direct but our property wasn't suitable but the team told us not to panic and to give them 2 weeks and they could get us a buyer. I was skeptical but by the end of the first week we had 3 viewings on the Saturday and then we were SSTC on the Monday. This meant we could carry on and progress our dream. Our Solicitor costs were covered as were any other little bits like EPC. I have to give a special shout out to Zoe who looked after us and progressed the sale and kept us informed all the time. I will miss our regular chats. Also to Robbie who conducted the viewings and was there on hand throughout to help guide us through paperwork etc. I will be 100% honest and say this is not the route for everyone as you do get a lower value than via traditional estate agents, but then again you don't pay the fees. In our circumstances it was absolutely perfect and the team are so supportive all the way through. Thanks Zoe and Robbie and the team at Goodmove, you made our long term dream a reality
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