Trusted Agent profile · Leeds
★★★★★
1,324 reviews across 2 platforms
Ground Floor, 4320, Park Approach, Colton, Leeds, LS15 8GB
Good Move's office in Leeds, at Ground Floor, is rated 4.8 out of 5 across 1,324 reviews on two platforms, including 275 Google reviews rated 4.7.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotKaty was great
Katy was incredibly supportive throughout the entire process. Always polite, efficient, friendly and had time to answer our queries. (One or two others in Goodmove were not quite 100% like Katy was). Her boss Georgia was helpful as well, especially at the start. Katy went the 'extra mile' for us, on more than one occasion.
5/5
TrustpilotOllie was brilliant from start to…
Ollie was brilliant from start to finish. He helped us sell a family property quickly and took a huge amount of stress off our shoulders. The whole process was straightforward and efficient. Would definitely recommend Ollie and the team at Good Move
1/5
Trustpilotleft call feeling ridiculed and insulted...
I contacted this company to obtain an offer AS PER THEIR AD. I got a call back whereby in short, the agent introduced themselves, then began discussing matters that were outside of my control and in some cases, things I would have no or very little knowledge about. Most of which were regarding actions of OTHER SELLERS and THEIR HOMES. Eventually the agent ended the call saying he did not wish to waste my time anymore as their offer would be low. If you did not wish to waste my time, why are you discussing and asking me about ANOTHER PROPETY and the actions of it's seller? Why are you questioning the purchase price of my property and who I'm on the market with? and why it's listed at the price its listed at? Finally you get to the purpose of the call... by asking "How much are you looking to sell for?" and ultimately your offer would be lower than this.If you did not wish to waste my time or leave me feeling like I was being offended by these questions about actions OTHER PEOPLE that I would have NO control over then why not start with THIS question first. How much are you looking to sell for. Does this not seem more logical and time efficient to you? Especially if your questioning could lead to a caller being potentially offended with the nature of the questions? You know, things outside of my control that have nothing to do with me?I think most people would agree that if you start out by talking about negative things and things that are not within the sellers control that are also negative that the first impression (which is the most important bit...) is going to be somewhat unsatisfactory.GoodMove are attempting to remove this GENUINE review and it says so literally at the top of this window. As you can see by their response, they're attempting to tell me how I'm feeling and how I should be feeling because "The conversation was short, frank and level-headed on both sides.". So perhaps I'm expectd to end the call pointing out the poor service the moment it began if my feelings are to be true?I was under the belief that Trustpilot was created to allow people to share their honest experiences. If this review is removed, then it would mean I was wrong in that regard. Nothing I have said here is untrue. Your agent DID discuss things outside of my control that left me feeling ridiculed. Like somehow it's my fault?? and the call recording shows exactly this. The questioning of things that ARE outside of my control. Just because I did not jump up and start shouting down the phone at him..does not mean I was not unhappy about the approach of this agent.I called to get a quote/offer, THAT IS ALL. I don't want to know or talk about things outside of my control. It will change nothing.GoodMove made a comment accusing me of being frustrated because I posted a review of one of their competitors MONTHS ago. You're mistaken (again it seems?). I posted a true representation of how they handled the call JUST LIKE GOODMOVE. Their system was poor at best. You only need to look at the reviews of that company to see that I'm not the only person that has felt that way. But once again, GoodMove bringing things into discussion that have absolutely nothing to do with this review or what took place on the call. Infact, I had totally forgotten I had even spoken to your competitor so for you to accuse me of being "frustrated" because of something to do with them and you is complete fabrication on your part. I was never frustrated, before I even made the contact to your company. I even explained this on the phone, I'm exploring other options. I know for a fact if I put my property on the market for the offer you made and more... it would sell 100%. Before making contact I EXPECTED your offer to be low, I just wanted to gauge how low. I was never frustrated at any point. Insulted....offended... yes, by the things outlined above. But frustrated no. Before we decided to sell, we already knew that selling in the current market, we were NOT going to get what we paid. That was a very big ask/stretch. We expected to make a loss but sometimes you need to take a step back before you can move forward. That is what we intend to do. Your accusations on how I'm feeling are unfounded and only serve to prove my point on how your company seems to operate. Insult and offend people...
Thanks for your feedback.Having listened to the call, I am somewhat surprised by the content of your review. The conversation was short, frank and level-headed on both sides.We are honest and transparent from the outset about the benefits and drawbacks of our service. Whilst we ultimately have little control over your feelings, we are disappointed that our interaction left you feeling insulted and sympathise with your frustration in having to sell a property for less than you initially paid for it. This frustration is apparent in a similar review that you left for a competitor of ours a few months ago.I must also add that there has been no attempt to have your review removed. I assume this refers to a request for contact details, given that the name on your review does not match our records.To echo the advice given on the call, I feel our service is not suited to your situation and proceeding any further would be an unproductive waste of time.As per your suggestion, I have made the call available for others who may be interested to hear it. - https://drive.google.com/file/d/10hTZwAoQIlg2X3hZleQpiTC5v99Tb69X/view?usp=sharingAll the best with your sale from the team at Good Move.
5/5
TrustpilotAbsolutely legends
Good move have been absolutely brilliant, my contact was Dalia and she was so professional, I bought my new place from these and had trouble seeking my house at the time and there was a problem with my roof and these even offered to lend me the cash to get the roof done so o could compete on the new house, they bent over backwards to help me, they are all legends and so kind and friendly and always explain everything in detail too, thank you Dalia.
5/5
GoogleI recently completed the sale of my house and I couldn't be more grateful to the team at GoodMove. A special thank you to Greg Gray for a smooth onboarding process and for providing an accurate valuation, which gave me confidence from the start. Sophie Glynn was fantastic in quickly arranging viewings and securing a buyer, and Katy Huscroft worked tirelessly to ensure the sale progressed to completion, even when there were delays. Their professionalism and dedication made the entire process so much easier. Highly recommend GoodMove!
5/5
TrustpilotOllie and his team were fantastic
Ollie and his team were fantastic. We needed a quick turnaround on a family property sale and they handled everything smoothly from beginning to end. Made what could have been a stressful situation much easier for us.
5/5
TrustpilotWe dealt with Ollie regarding the sale…
We dealt with Ollie regarding the sale of a property and were really impressed with how smoothly everything went. He was always available to answer questions and helped us achieve a quick sale without any hassle.
1/5
GoogleRESPONSE TO GOODMOVE How is it that I am providing a "misleading narrative"? I have proof that I sent …
Hi Adrian We’re sorry that you’re disappointed, but your review presents a misleading … More
5/5
GoogleI phoned and spoke to Greg who was honest, informative about the best action for my property. It is a rare occurrence to find someone so supportive and generous with his experience when ultimately he advised the more traditional route for my property would be more beneficial than cash purchase. I really valued his professionalism and transparency as it is akin to how I operate with clients.
5/5
TrustpilotZoe was very helpful
Zoe was very helpful, proactive and professional. Was a pleasure dealing with her and would recommend Goodmove to others based on my experience. Thanks again!
5/5
TrustpilotHad a great experience.
Had a great experience.. was honest from start to finish.. we didn’t do business but Max was very helpful and polite with recommendations with how to proceed, the advice he gave was 100% and have now hopefully found a buyer! Thanks guy!! Came across some horrors on my journey so was a very nice experience!
5/5
TrustpilotCan’t thank Ollie enough for his help…
Can’t thank Ollie enough for his help with selling our property. He explained everything clearly, kept us updated throughout and managed to help us complete much faster than we thought possible. Would happily recommend him.
5/5
TrustpilotWellBrilliant
Well, i am very sorry but i don’t remember the gentleman's name it could have Greg but not sure. What a lovely man so helpful full of knowledge . A credit to your company
Hi Georgina, Thank you for such a lovely review. You were right, it was Greg you spoke with, and we'll be sure to pass your kind words on to him. It's great to hear he was so helpful and shared his knowledge with you. We appreciate you taking the time to share your feedback and wish you all the best. The Good Move Team
5/5
TrustpilotGreg is a diamond
Greg is a diamond. He’s extremely informative and empathetic. Thank-you for your time and expertise.
5/5
TrustpilotHouse purchase
"We had an amazing experience with Sophie. Her attention to detail and profound knowledge of the local market made us feel at ease throughout the entire purchase process. They were incredibly efficient, handling all the paperwork and coordinating viewings with remarkable speed. We particularly appreciated Sophie’s personalized approach, which showed they genuinely cared about finding the right home for us, and their excellent communication kept us informed every step of the way. Her honesty and transparent approach built a strong sense of trust, and we would gladly recommend them to anyone looking for a dedicated and professional realtor
Hi Tomasz, Thank you for your thoughtful review. We’re delighted to hear that Sophie’s personal approach made such a difference to your experience. Clear communication and transparency are at the heart of what we do, so it’s wonderful to know you felt supported every step of the way. Wishing you happiness in your new home, The Good Move Team
5/5
TrustpilotTop advice from Greg at GoodMove
Thank you Greg for your honesty and sound advice. Professional, knowledgeable and transparent. Highly recommend!
5/5
TrustpilotRecently we had a sale fall through…
Recently we had a sale fall through with our estate agent and came to Goodmove for a quick sale. Ollie was very helpful and they helped us save our chain.
5/5
GoogleRowan was really helpful when we reached out for an offer for our house. We was really nervous and had expected a lower than market offer. Rowan was really honest and straightforward. He gave us an offer we accepted and completed within 10days. They paid us £500 towards our solicitors which they held for 24 hours to ensure our house was left in a tidy state. I would definitely recommend good move if you needed a quick sale. I would absolutely be asking if Rowan was available to take your queries to. 5 stars from us
5/5
TrustpilotZoe from Good Move has been a complete…
Zoe from Good Move has been a complete star helping and supporting me through a really difficult period of my life and keeping what became a bit of a tricky sale on track. A completely different class to other estate agents and their gentle care throughout the team including Tony who came and supported house viewings has been so so appreciated. And now I move to the start of a new chapter in my life 🙏
5/5
TrustpilotMy initial contact although I was very…
My initial contact although I was very apprehensive at first could not have been better. Gregg fully understood my needs and was very clear from the start about my options. Definitely food for thought and I was not under any pressure whatsoever. Thank you for your support & understanding
Thank you for taking the time to share your experience. We understand that initial conversations can feel daunting, so it’s great to hear that Greg was able to put you at ease, clearly explain your options, and support you without any pressure. That’s exactly the approach we aim to take. We’re glad the discussion gave you some useful food for thought, and if you ever need further guidance, we’re always here to help. The Good Move Team
5/5
TrustpilotAmazing customer service for our dream home purchase
From start to finish dealing with Good Move was simple, I had the pleasure of dealing with both Katy and Zoe who were both excellent. They were and absolute pleasure to deal with very professional both take pride in their work especially the customer service side of things. It made the whole process of buying a house so much easier and enjoyable! Zoe was amazing and helped us through every step. If I move again in the future then I'll be using Good Move for both sale and purchase! Cannot recommend them highly enough.
5/5
TrustpilotGood Move proved to be a really…
Good Move proved to be a really positive experience. The process is very transparent and I found both Katy and Yasemin to be exceptional in their efficiency and guidance. I had lots of anxiety from previous experience and they listened, gave the benefit of their knowledge and completed the sale quickly. Highly recommend. Thanks so much. ☺️
Hi Elaine, Thank you for taking the time to share your experience. We’re pleased to hear that the process felt transparent and that Katy and Yasemin were able to support you with clear guidance and efficiency, especially after a difficult previous experience. Helping to ease anxiety and deliver a smooth, timely sale is exactly what we aim for. Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Katy and Yasemin. The Good Move Team
5/5
TrustpilotOlympic Gold Medal Standard Service
Just finishing off the final parts of purchasing our forever home with Goodmove. My experience from the outset has been nothing short of an “Olympic Gold Medal” standard of customer service, in particular Jessica Sloan, Yasemin Sarll, Dalia Green and Zoe Stephen’s have been instrumental in the reason I am writing such a complimentary & detailed review.Buying a house or a car can be a very emotional purchase, after all people do love them!, and reviews play a large part of the process ofbuying anything nowadays.Everyone above without exception have delivered on everything they have said and emailed me on. They have done the easy things really quickly, and the difficult things very well exceeding my expectations many times during the transaction. When I’ve called to speak with one of the team, they answer the phone in a timely fashion, and it’s clear this team work with and for each other very well. (Fantastic Support And Knowledge By Yasemin, And In Turn Dalia Whilst Covering For A Team Members Holiday).Super rare to find this in the estate agency/conveyancing/solicitor world. If only our solicitors were as friendly and speedy (Like Zoe!) we would have been in our new home already.Once you understand their business model, and from the first call with their sales team negotiators (This Mentions For You Jessica) the rapport building, openness and enthusiasm shown, instilled confidence for me to buy.Fantastic service, if I could give 10 ⭐️’s I would.
5/5
GoogleJust finishing off the final parts of purchasing our forever home with Goodmove. My experience from the outset has been nothing short of an “Olympic Gold Medal” standard of customer service, in particular Jessica Sloan, Yasemin Sarll, Dalia Green and Zoe Stephen’s have been instrumental in the reason I am writing such a complimentary & detailed review. Buying a house or a car can be a very emotional purchase, after all people do love them!, and reviews play a large part of the process of buying anything nowadays. Everyone above without exception have delivered on everything they have said and emailed me on. They have done the easy things really quickly, and the difficult things very well exceeding my expectations many times during the transaction. When I’ve called to speak with one of the team, they answer the phone in a timely fashion, and it’s clear this team work with and for each other very well. (Fantastic Support And Knowledge By Yasemin, And In Turn Dalia Whilst Covering For A Team Members Holiday). Super rare to find this in the estate agency/conveyancing/solicitor world. If only our solicitors were as friendly and speedy (Like Zoe!) we would have been in our new home already. Once you understand their business model, and from the first call with their sales team negotiators (This Mentions For You Jessica) the rapport building, openness and enthusiasm shown, instilled confidence for me to buy. Fantastic service, if I could give 10 ⭐️’s I would.
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Good Move's Leeds office has 1,324 reviews across two platforms: 275 on Google, 1,049 on Trustpilot.
Good Move Leeds is rated 4.8 out of 5 across all 1,324 reviews, and 4.7 out of 5 on Google from 275 reviews.
Good Move Leeds, Ground Floor, 4320, Park Approach, Colton, Leeds, LS15 8GB.
