Trusted Agent profile · Leeds
★★★★★
895 reviews across 2 platforms
2-3 Cherry Tree Walk, Leeds, LS2 7EB
Bridgfords's office in Leeds, at 2-3 Cherry Tree Walk, is rated 2.6 out of 5 across 895 reviews on two platforms, including 451 Google reviews rated 3.1.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleNeeded to rent a property quick from a separation and went into bridgfords to see what they had, they got me a viewing that day and within 5 days I’m now out of my hotel and into my new flat!! Thanks everyone
Thank you for taking the time to leave us this excellent review, it's great to see that the Bridgfords team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
Trustpilotbridgfords Washington
I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.
5/5
GoogleIncredibly thankful to Dale for the service he provided
Gyromfzeppeli many thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotJustice For Tenants
I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org
5/5
TrustpilotBridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
4/5
GoogleAverage estate agency, not terrible or perfect. Felt I was treated reasonably and with respect during my time as a tenant. Room for improvement, but overall would be happy to use them again in the future.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
5/5
GoogleI have been a landlord of Bridgfords for over 10 years and in all those years have always found them efficient and helpful and would highly recommend them to anyone. They have consistently secured new tenants for me with minimal voids and great rents.
Hi Charlotte, thank you for your great review of our Bridgfords Branch. It is great to see you have received consistently good service! Many thanks, Bethany
1/5
GoogleThe worst letting agency in Leeds. Unreliable, terrible customer service, and never get anything done. Do not use Bridgford's.
Hi Oscar, I am sorry to read you feel this way. Please contact us with full details via review@Countryiwde.co.uk so that we can look into any concerns further. Kind regards, Scott @ Customer Relations.
1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
1/5
GoogleAppalling service for tenants, fixing a leaking bath can take months and it is still not fixed. Leaving notice enforced is not the one agreed in the contract. Julie (from Bridgfords) can ignore your emails.. be ready or run!
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
1/5
GoogleTruly awful service - repairs are routinely classed as non-urgent and just don't get done. I won't use this agent again when I wish to rent a house again and have advised family members looking to sell properties, not to use Bridgfords.
Hi, Ave Thank you for the review. I’m sorry to hear about your experience but rest assured that all feedback is taken seriously and this will be reported to branch. Kind regards, Chris
1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
1/5
GoogleWaste of time. Terrible communication and organisation. Was stood up at 2 different viewings. No one to contact. Tried calling the office many times but no answer
Thank you Nav ee for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
5/5
GoogleProfessional service with great communication. I had few challenges to sale my property but Bridgfords acted professionally during the process. I can recommend the agency to anyone who is looking to move home.PositiveProfessionalism
Thanks for the amazing recommendation and 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
1/5
GooglePoor quality Letting agent, Send mail merge documents that don't make any sense, When you reply for clarification no reply given. Some of the contact numbers on website don't work, any communication via email receives little response. Disappointing service would not recommend.
Dear Glen, firstly thank you for bringing this to our attention. We take customer service very seriously at Bridgfords and would very much like to put things right here. I am genuinely sorry that you have had a bad experience, I have tried to call you today to talk through the points you have raised. When you are free I would be really grateful if you could call me on 0113 254 9740.
5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
1/5
GoogleIf I could give this agency zero stars I would, the most arrogant self absorbed manager I have ever seen in my entire life.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Leeds office has 895 reviews across two platforms: 451 on Google, 444 on Trustpilot (across the whole business).
Bridgfords Leeds is rated 2.6 out of 5 across all 895 reviews, and 3.1 out of 5 on Google from 451 reviews.
Bridgfords Leeds, 2-3 Cherry Tree Walk, Leeds, LS2 7EB.
