Trusted Agent profile · Leeds
★★★★★
1,234 reviews across 2 platforms
First Floor, Caledonia House, Lawnswood Business Park, Redvers Close, Leeds, LS16 6QY
Auction House's office in Leeds, at First Floor, is rated 4.8 out of 5 across 1,234 reviews on two platforms, including 147 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleWhat can I say about Auction House West Yorkshire, professional, polite and informative throughout. They managed the sale of a property for us and they were excellent at every step. I wouldn't hesitate to use them again. And a special thank to Bryony who kept us updated at every stage. Many thanks.
Hi Leon, thanks so much for the kind feedback! We'll make sure it gets back to the team and we're so pleased we were able to help!👍 …
5/5
TrustpilotEnormous thank you to Robert Hurst and…
Enormous thank you to Robert Hurst and the team. I know how hard they worked to achieve the best possible price for my parents house in these tough times. The moment I gave Robert the keys 🔑 he also took responsibility and I confidently stepped away. He didn't rest until he was sure he could do no more. Thank you Robert
Hi Gaye, thank you for such kind feedback. We'll be sure to pass this along to Robert too. All the best - Sam
5/5
GoogleExemplary and professional service from James and his team on the sale of our properties at auction. Kept fully updated on progress and James is always available for any queries you may have. We have used Auction House for quite a few properties now and are extremely happy with the courteous and efficient service offered. We would highly recommend them.
Hi Elaine, thanks for the kind words, wishing you all the best🙌 …
5/5
TrustpilotGreat service and result.
The service received from Chris and the team was 1st class. Faced with selling my late brothers house, which could have been a nightmare, Chris made it straightforward and pretty easy, The outcome achieved was very good. Throughout I was impressed and reassured by Chris's experience and knowledge of the local housing market. He ensured there were prospective genuine buyers at the auction.
Hi Mick, thank you for your kind feedback. We'll ensure this is passed on to Chris too. All the best - Sam
1/5
TrustpilotFrom a buyers perspective
Being as honest as I can with regard to this company, I would say this... If you are a seller, Auction House would be a good option to sell your property. I give them credit, they work hard on behalf of the seller. If however (like me), you are a buyer I wouldn't expect much in the way of service.Some pointers to look out for based on my own personal experience....1. Go and see the property, the videos aren't a fair or accurate representation of the property itself. 2. Read everything VERY carefully. I was caught out as some additional costs are written in words and others in figures. Difficult to spot with the lack of consistency. There were also conflicting timescales in the pack as to when the deposit needed to be paid. You have to firstly spot, and then consider the additional costs before bidding! 3. Don't expect much in the way of communication or co-operation. They chased me like mad to get my deposit, threatening all kinds of action if I didn't pay within 48 hours, (even though the contract of sale stated 5 days, this apparently was wrong and therefore completely disregarded by AHL). However, when I tried to then view the property after I had paid my deposit, I chased like mad but all to no avail.4. Check the person who's selling it is the legal owner. Evidently, the person who sold it to me wasn't the legal owner at the time of auction. The person who I thought was just a tenant was actually the owner! She had to endure people coming round to look at the property when she thought she had already sold it. The new owner decided to put in up for auction prior to completion of his sale.5. Ensure there is a provision for you to collect keys, I had to chase the seller on this only to receive a text back saying 'Why don't you go round there with a locksmith, get him to get you in'. Firstly he claimed he'd posted them, then he had to check, then he clearly hadn't. When I replied, I'd rather open the front door with the key, I received no response. Very disappointing, from start to finish! Just be very careful, make sure you read everything and read it all again. And know that once the gavel has dropped, you're pretty much on your own.
Thank you for your comments and I’m sorry you haven’t had a pleasant buying experience. Your advice to other buyers is excellent and mirrors all the advice we give buyers too. With regards to the costs in the legal pack, this is why we implore bidders over and over again to read the special conditions extremely carefully. They are prepared and uploaded by the seller’s solicitor so we have no involvement with them, but we do not allow anyone to bid until they have ticked a bidder’s declaration stating that they have read the special conditions and noted any fees detailed therein. As for access between exchange and completion, again this is detailed in the notice to bidders, but it is entirely at the discretion of the seller. We always do our best to obtain access for winning bidders. Re the buyer’s deposit. This should be paid immediately after the gavel has fallen. Buyers should never use up the 48 hour window unless they absolutely have to. Like any auction, the deposit should be paid as soon as the auction is over. We never sell a property that the seller does not have a right to sell. Auction properties are often sold by people who have either recently acquired the property or in some instances, have exchanged but not yet completed their purchase yet. This is common and there is nothing untoward about this. As for the keys, I cant comment on that particular situation. Perhaps the seller no longer had their own set or maybe never had a set to start with. Either way, it’s always prudent to change the locks on any new property a buyer has purchased. I hope this answers all your points and again, I’m sorry you are one of the very few unhappy buyers we have from the 500+ delighted buyers we have already sold to this year. Andrew Binstock, Auction House London
5/5
TrustpilotAuction House came to my rescue
Auction House came to my rescue! My property had previously been advertised with a rival agent but after months they had failed to find me a buyer. Guy Leeder secured a purchase within days with successful completion within weeks. There is no better endorsement!
Hi Jill, great to hear about the quick sale of your property through Auction House Lincolnshire! Best, Auction House
5/5
TrustpilotThis was truly wonderful purchasing My journey purchasing a property
The experience was truly wonderful, purchasing a property on an auction site was scary but the gentleman I dealt with Dan put me at ease straight away. He was so helpful and answered all my questions including what to do next.He was always only a phone call away
Thank you for your review of Dan & Auction House. We are so pleased to hear you found the experience to be wonderful. All the best - Lauren
5/5
GoogleThe whole team did an excellent job selling our property, despite some delays caused by ourselves, they managed to navigate us through the process, kept us updated at all times, and accurately valued our property so it sold for the best possible price. We will, I'm sure, be using them in the near future
Thank you Sarah! Thrilled we could help - we look forward to welcoming you back, whenever that may be.
5/5
TrustpilotHouse Sale
The entire process was conducted professionally and with a personal consideration for circumstances. There was no hurry with telephone calls, all aspects were discussed fully, and I would happily recommend this company for property auction sales.
Hi Mat, thanks for recommending East Anglia for property auction sales, it's lovely to hear of your positive experience! Best, Auction House
5/5
TrustpilotExcellent service
Many thanks to George Elliot at Auction House Scotland who took care of the sale of our property.We were really impressed with the proactive way Auction House Scotland dealt with our sale and we would recommend them without hesitation to anyone looking to sell a property in Scotland.
Thank you for your review of George & Auction House; we are so pleased to hear he provided you an excellent service. All the best - Lauren
5/5
GoogleSmooth process from start to finish. James and his colleagues were professional throughout with great communication and assurance. Would highly recommend.
Great communication and a smooth process are exactly what we aim for. Thanks for putting your trust in Auction House and for the fantastic recommendation!
5/5
TrustpilotCatherine was excellent from start to…
Catherine was excellent from start to finish explained everything as we went along a pleasure to do business with would recommend selling your home this way had a massive increase of interest in the property compared to estate agents
Hi Alan, thanks for this excellent review and the recommendation! Best, Auction House
5/5
GoogleAuction House West Yorkshire... What can I say... The professionalism and competency of James and his team exceeded my expectations at every stage - from the initial consultation, the regular updates, the marketing and property presentation, communications etc. The situation of selling my parents home, a potentially stressful situation, was made as stress-free as possible. James and team liaised directly with me on behalf of my parents. With valuation figures agreed, the property sold at auction last week for an amount well in excess of the figure reserve. What a result! It has been a real pleasure to deal with James, Stephen and Carly at the different stages. Their level of customer service is a shining example to all, regardless of your area of expertise. Without question, I would not hesitate to use them again and would recommend them to anyone in the West Yorkshire area considering selling a property via auction.
Hi Julie, It's great hear you had such a good experience with the team and glad we could make your sale as stress free as possible! Thanks for taking the time to leave a review
5/5
TrustpilotSmooth process even for a novice seller.
Had had many offers on property in the past which had fallen through, even at the point of exchange of contract. The Auction House made life simple and straight forward and we got a very acceptable result. Catherine was always prompt with communications and happy to help at any time. Thank you.
Thank you Wren for your review of Catherine & Auction House. We are thrilled to hear the process was made straight forward for you. We look forward to working with you in the future - Lauren
5/5
TrustpilotEfficient and professional
From beginning to end Gary Davison, regional manger, Peterborough made the whole experience of auctioning my father’s house really hassle free. I am very grateful for all his help and advice and would thoroughly recommend this company for their efficiency and professionalism.
Hi Sarah, thanks very much for taking the time to leave a review. It's great to hear you had a good experience with Gary in the East Anglia team. Best, Auction House
5/5
TrustpilotHouse sale
The fact that I had never sold a house before Auction House Scotland made the whole process very easy and there extremely friendly and helpful staff kept me informed every step of the way.I would recommend this company to anyone selling a house Thank you very much for your help
Thank you for your review of Auction House Scotland. We are so happy to hear you found the experience helpful and friendly. Thank you for recommending us, and we look forward to helping you again. All the best - Rachael
5/5
TrustpilotVery proactive service
Very proactive service, which makes a very pleasant change when dealing with people in the purchasing of properties....
Hi Gordon, thank you for your five-star review! We are pleased to hear our service made a positive difference in your property purchasing journey. Best, Auction House
5/5
TrustpilotI have just bought a two bedroom flat…
I have just bought a two bedroom flat in Brighton through Auction house UK and found them incredibly helpful throughout, from the initial Viewing, through to the Auction and in the final Exchange.
Hi Paul, thank you for sharing your fantastic feedback! We are so pleased to hear you had a great experience with us. Best, Auction House
5/5
TrustpilotGeorge was excellent at dealing with
George was excellent at dealing with George was fantastic to deal with. Very easy to get on with and always on hand to answer any questions.He knows the local area like the back of his hand as he has lived there all of his life.He was professional at all times and wasn't "smarmy and slippery" like some other agents.He is 100% genuine, and I can not recommend his services highly enough.
Hi Duncan, Thank you for taking the time to leave a review. We're delighted to read about your experience with George and the team at Auction House Scotland. All the best - Abi
4/5
GoogleGood experience of selling my property by auction. No fuss, easy to understand procedure.
Thanks Sheila - we are really happy we could provide you with a positive selling experience. Wishing you well!
5/5
GoogleThank you to Dan and his team for the efficient and caring service. Could not fault the whole procedure. Communication was excellent and recommendations spot on. It made the whole experience so much easier.
5/5
TrustpilotVery pleased kept in touch all the way…
Very pleased kept in touch all the way to the sale
Hi Michael, we're pleased to hear that our communication throughout the sale was appreciated. Thank you for your kind words. Best, Auction House
5/5
TrustpilotExcellent friendly staff made the…
Excellent friendly staff made the process very easy. Would highly recommend.
Hi Peter, we're so glad our friendly staff made your experience easy and positive. We appreciate your kind recommendation! Best, Auction House
5/5
TrustpilotI was satisfied how my purchase…
I was satisfied how my purchase transaction was conducted
Hi Ibeabuchi, thank you for your positive feedback. Best, Auction House
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Tell us what you need and we'll put you in touch. Auction House hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
