Nathaniel Cleaver Partner Newman Property Expert reviews in Leamington Spa

★★★★★ 4/5

Google

I was a tenant with Newman for 2 years and had no issues with them. The property was well looked after when we did the viewing and clean to an acceptabled level, similar to when we moved in (I don't believe a professional cleaning was carried out, but still ok). The agency was quick on talking to the landlord about our request to remove some furniture from the house and sorting out the contract. They've always forward my maintenance requests to the landlord and replied to "most" of my emails. The email response has improved recently since they've created a dedicated email for maintenance requests. Also any inspection or contractor's visits were communicated by email early enough so I could plan to be at the property on those days. I didn't have any issues with agents or with the return of my deposit (the house was returned in a really good condition similar to when we moved in ofc). The only reason for a 4 star review is one maintenance request we had on the radiator (not major since it was summer) took a really long time to get fixed. The landlord has requested it to be checked by his plumber in aditional to Newman's plumber, which has cause some delay and confusion. I believe that at the end Newman's contractor had an approved order to fix it, but was postponing it since it was summer and nobody followed up with him (me or Newman). Thanks you to all agents from Newman :)

Otavio · 2 November 2022

★★★★★ 1/5

Google

Newmans run a shameful practice. They left us with a broken boiler for 6 months and severely damp house for 4 months which led to extensive property damage. They only care about the rogue landlords they serve, don’t expect much as a tenant. Julie filed two fake invoices to TDS on behalf of our rogue landlord trying to take our deposit. Avoid at all costs.

Andy · 16 September 2023

★★★★★ 1/5

Google

Newmans found me a tenant for a house in Leamington Spa. The tenant was not working and had 2 county county judgements against her. Newmans did not inform me that the tenant they had found me was not working and that she had 2 county court judgement against her. She was a tenant from hell and she caused around £8,000 damage to the house. Please be very wary of using Newmans Letting agents in Leamington Spa.

Jasbindar · 16 September 2022

★★★★★ 5/5

Google

I've been using houseman properties for the last 5years to rent my flat. They have always found tenants within a week of the last tenants leaving. Whenever there have been issues they have dealt with them quickly n effectively. Thanks for the great service I'll be using houseman properties for many years to come.

Peter · 20 August 2020

★★★★★ 1/5

Google

VERY POOR, UNPROFESSIONAL SERVICE - AVOID! We arranged a viewing of a house to rent on Thursday. When we turned up the current tenant would not answer the door and had put a key in the lock so the agent could not get in. The agent was very apologetic and told us she would rearrange the viewing and make sure we were the first to view the property. We agreed to this and said we were very keen to rent the property, but of course needed to have a look inside before we did. We told the agent that the house ticked most of our boxes and we would likely take it following a viewing. The viewing was rearranged for Saturday, we turned up and the same agent was showing the property to another couple. We were a little shocked after what the agent told us, but we went on with the viewing. The house did tick all our boxes, so despite the messing around we agreed to take it and handed the agent our completed application form. On Monday we had an email to say our application was not successful, as the landlord had decided to go with one of the other applicants. We are VERY frustrated, when we were told we would be the first to view the property... I don' know why an agent would say that to a couple who had told them they'd take the house, pending a viewing and then arrange other applicants to view. This seems very poor and very unprofessional to me.

Tara · 2 September 2021

★★★★★ 5/5

Google

Catherine was amazing throughout my moving process. She was so persistent when it can to chasing things up for me, responsive to my questions, friendly and very patient. Thanks Catherine, well deserving of the 5 stars!

Danielle · 8 May 2020

★★★★★ 5/5

Google

Raphael and Emma have been a valuable source of information in steering us through the minefield of renting a property. Very happy with their support and level of service. They are a fountain of knowledge and we would highly recommend them to anyone considering renting a property of renting out a property.

Nicola · 20 August 2019

★★★★★ 2/5

Google

Was a tenant for more than two years with prompt rent and the place was returned in better condition than i moved in. Newmans tried to abstract some of my deposit due to a water stain which was caused by a leak. This was disappointing as apart from that I was happy with them (even though the place i rented was meant to have parking when in actual fact it didn't.) Thanks to the deposit scheme my monies was returned minus more charges/fee's from newmans. Play it fair newmans and its a 5 star.

Coventryhome · 1 August 2018

★★★★★ 5/5

Google

Professional company, the most reliable I ever had in London. I rented through them for 2 years, and every time I had a problem they promptly took care of it. Always available and very precise, I highly recommend them!

Michela · 20 August 2021

★★★★★ 1/5

Google

Don't know where to start really, there is no option for a NO STAR RATING..... no care for their customers at all, we have had 3 years of the most unbelievable shoddy workmanship ever. Our house is now worse than when we moved in because of bad work done on the property, we have noted everything with our landlord so he knows its not our fault. Our floor has now been left in an unusable state for 13 weeks due to a leak left by one of their contractors...please don't be tempted to use these people we are starting to think they are corrupt and its all a scam!

Stuart · 26 July 2018

★★★★★ 1/5

Google

Me and my partner went through newmans to rent a property, they were not helpful we had to call them all the time to see how our application was going, a woman who worked there was rude to me over the phone all because I called as we never got informed about anything. Happy to say we did not continue with newmans and even the landlord we were going to rent from has ended using them as they Didn't even bother telling her we were no longer going through with the move (she found out 3weeks later as she contacted us) DO NOT GO TO NEWMANS Moving by itself is stressy and looking for a place to rent/buy is too but the estate agents are the ones that are meant to help you through it...Newmans will not.

J · 26 July 2018

★★★★★ 2/5

Google

Was a tenant for more than two years with prompt rent and the place was returned in better condition than i moved in. Newmans tried to abstract some of my deposit due to a water stain which was caused by a leak. This was disappointing as apart from that I was happy with them (even though the place i rented was meant to have parking when in actual fact it didn't.) Thanks to the deposit scheme my monies was returned minus more charges/fee's from newmans. Play it fair newmans and its a 5 star.

Martin · 26 July 2018

★★★★★ 2/5

Google

Was a tenant for more than two years with prompt rent and the place was returned in better condition than i moved in. Newmans tried to abstract some of my deposit due to a water stain which was caused by a leak. This was disappointing as apart from that I was happy with them (even though the place i rented was meant to have parking when in actual fact it didn't.) Thanks to the deposit scheme my monies was returned minus more charges/fee's from newmans. Play it fair newmans and its a 5 star.

Xx · 2 June 2018

★★★★★ 2/5

Google

Was a tenant for more than two years with prompt rent and the place was returned in better condition than i moved in. Newmans tried to abstract some of my deposit due to a water stain which was caused by a leak. This was disappointing as apart from that I was happy with them (even though the place i rented was meant to have parking when in actual fact it didn't.) Thanks to the deposit scheme my monies was returned minus more charges/fee's from newmans. Play it fair newmans and its a 5 star.

Private · 29 December 2017

★★★★★ 1/5

Google

Very unprofessional service. Preparing to move, we gave them a key of the house as they complained they were loosing clients because of us (we have a normal work schedule so when they were asking us to be at home at 10.00am or 2.00pm during week days to let people in we would say no - because we were at work). We asked only to be informed when they had visits scheduled so we could prepare the rooms. Not once did they do that and more than that, we had to change the lock upon leaving as an agent broke a key in the lock trying to enter and blocked the front door (we had to use the back door for entering the house). Of course they denied doing anything wrong...

Simona · 26 July 2017

★★★★★ 5/5

Google

My wife and I have recently gone through the unpleasant experience of buying a property in Leamington Spa. With both of us working full time, and also on a Saturday morning, we were dismayed to find that nearly all of the estate agents in Leamington (and Warwick) closed at the very time that we were available to talk to them, particularly as we have a 120 mile round trip to get to Leamington. As ‘cash’ buyers with no chain we were horrified to find that this was the rule rather than the exception. How pleased we were when we found, by chance, that Newmans in Leamington actually opened on a Saturday afternoon and appeared to want to help us. We identified a number of properties that we would like to view as well as several others with other estate agents. Again we were very disappointed that 1. They were not prepared to do viewings outside of their ‘convenient’ (sic) hours 2. Were totally disinterested in the fact that we had no chain and were basically cash buyers 3. When we asked how could people in full-time employment buy a property when as soon we were available to see any the Estate Agents quickly shut up shop the only answer we got was ‘Why not take holiday to come across....’ We had the experience of Tom in the Leamington office of Newmans. He was the complete opposite of this! Not only did he work on a Saturday afternoon but it appeared to us that all he wanted to do was help us rather than hinder us in our search. I can honestly say that he was the only person from any estate agent ( we had no dealings with other people at Newmans...) there that we dealt with who actually understood that it was about selling properties to customers, and how to go about it! Having decided to buy a property through Newmans, not a difficult decision when the other properties we were interested in had no estate agent interested enough to put themselves out for us for extra viewings etc., Tom then had the audacity to actually keep us meaningfully informed of progress, expedited some important matters on our behalf and ensured that the whole process was relatively stress free and pleasant. Our thanks on to Tom in the Leamington office for his help, support and work in our purchase. It’s a credit to Newmans as well, as amongst some appalling estate agents in the area, your Leamington office seems to actually have their customers in mind when they try and sell properties.

Ryk · 27 July 2012

★★★★★ 5/5

Google

I've dealt with Brendan and the team on numerous occasions through purchase and lettings and have always found them to be efficient, courteous and experts in their area.

Chris · 8 May 2019

★★★★★ 1/5

Google

Extremely poor customer service. I will not recommend using their service. Poppy Wilkens -Letting agent was extremely rude and lacked professionalism. I requested her to wait for 10 minutes as my meeting aligned simultaneously. She was not ready to wait (according to her, she would waste her time) or provide me another time slot.

Ritu · 15 April 2023

★★★★★ 5/5

Google

As a first time renter and relocater I was extremely anxious about the process but Raphael and Emma we're communicative and helpful throughout. I'd highly recommend them. We've just moved into a brilliant property thanks to them and are delighted with it.

Ollie · 20 August 2018

★★★★★ 5/5

Google

Run by really lovely people who genuinely care about your needs. They always get any problems with property sorted immediately. Feel really happy and comfortable in my current rental property partly due to the team at Houseman

Lucy · 20 August 2020

★★★★★ 5/5

Google

Would highly recommend this company. Both Emma & Raphael are always available to help, especially with all the new and latest rules and regulations necessary to rent property. Excellent all round service.

Keith · 20 August 2021

★★★★★ 5/5

Google

myself, as a first time owner in UK, Houseman did a very professional and efficient job for me. I will surely work with them again!!

Jonathan · 20 August 2022

★★★★★ 5/5

Google

Excellent service. Very professional and very friendly. Always available and very helpful.

Massy · 20 August 2023

★★★★★ 5/5

Google

Dealing with Housman Properties for my recent move took away all the stress of moving. They were attentive, helpful I can't recommend them highly enough.

Kinga · 20 August 2021