Nathaniel Cleaver Partner Newman Property Expert reviews in Leamington Spa

★★★★★ 1/5

Google

I was given the following explanation by a member of staff regarding the garden and the deposit: “The garden would be on the inventory on how it was kept when you moved in so no need to worry. Though, it is the tenant’s duty to maintain the garden so it does not overgrow.” I asked for one of two things, clearly and repeatedly: either a habitable garden, or written confirmation that garden maintenance was not my responsibility given that it was effectively a forest. Both were refused. Instead, I was given weaselly sentences like the one above, which were never clarified despite being challenged. I still cannot understand what that statement is meant to mean in practice other than: they will not put the garden into a reasonable condition, but if it is not returned in “perfect” condition, they reserve the right to penalise the tenant at the end of the tenancy. Requests for a straight answer were deflected until formal complaints were raised.

1996panch · 5 February 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.

Karen · 20 April 2026

★★★★★ 5/5

Google

Fantastic service from start till date and still counting. Zainab Khan was friendly, patient, and always quick to respond to messages and quick in responding to problems..She made what could have been a stressful process feel easy and well organised. I really appreciate your honesty and support throughout.. You’re truly a great property manager and doing well.. Keep it up please 👍😉💯

Ganiyu · 5 April 2026

★★★★★ 5/5

Google

Nathan Ballard was our single point of contact and dealt with our recent purchase right up to completion. He was truly excellent along the whole protracted process and was extra attentive to our needs throughout. He was happy to liaise with both sets of solicitors to keep things moving along and kept us 'in the loop' at all times. He responded to our many calls or emails immediately. Thanks Nathan for being awesome!

DAMION · 5 December 2025

★★★★★ 5/5

Google

I am still looking for a house but Bogdan Miu was a very nice and kind person who was willing to help me, very helpful and i can say from my experience with another agents that Bogdan is reliable and very respectful and actually he is trying to help me out , so yes 10/10 .

Ana · 5 March 2026

★★★★★ 1/5

Google

I am extremely disappointed with the service provided by this letting agent who was my property manager. Throughout my tenancy, I repeatedly reported ongoing damp, mould, and leaks affecting multiple areas of the property. This included visible mould growth, water damage, and consistently high humidity levels. The agent was made aware that the humidity in the property was above 80%, and I provided evidence showing it reached as high as 92%. Despite this, the issue was not properly addressed and I was largely ignored. The agent was also aware that I was pregnant at the time, which made the situation even more concerning given the well-known health risks associated with damp and mould. Repairs were only initiated after we informed them we would be moving out, despite these issues being reported consistently over a period of more than five months. The agent is also aware that I experienced damage to personal belongings as a result of the damp and mould. Despite raising this, I received no support or meaningful response. I also had to continue paying rent, while staying with relatives as the damp and the mold got so bad, which financially impacted me and added additional unwanted stress. However, when we asked can we leave the tenancy early as the living conditions was bad, we was told we would have to pay a lot of money and would have to continue paying rent until new tenants moved in. I formally raised a complaint and requested an investigation into why this happened, including asking for a copy of the agent’s complaints procedure and what redress scheme they are registered to. This was sent on 26/04/2026, however over a week later I have received no response or acknowledgment. The lack of communication, failure to act on serious maintenance issues, and disregard for their own complaints process is very concerning. I would strongly advise others to document everything carefully, as my experience has been that issues are not handled in a timely or professional manner. I have chosen not to name the specific agent individual involved in this review, however the issues raised are accurate and supported by documented evidence. I am now seeking independent advice regarding this matter.

Bree · 5 May 2026

★★★★★ 5/5

Google

We are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Arron · 20 August 2025

★★★★★ 5/5

Google

Emma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.

Vaibhav · 20 August 2025

★★★★★ 5/5

Google

Herbie was so lovely. Although I haven’t found my perfect home yet, Herbie showed me my first ever viewing on my new journey. He was incredibly professional, knowledgable and made the experience extremely chilled which is something I appreciate. He validated my feelings and wants - and went above and beyond to try to find my home for me. Should I see a property through Martins that I like, I hope to be matched with Herbie again.

Kayla · 5 March 2026

★★★★★ 5/5

Google

I had a great experience with Herbie. The booking process was incredibly easy, I was contacted straight away, and the viewing was arranged within minutes. Herbie was kind, polite and very helpful throughout. Excellent customer service, highly recommend!

Ewelina · 5 March 2026

★★★★★ 5/5

Google

I’ve been looking for an apartment to rent and Sufyan Zafar had been amazing. He was quick with email replies and made sure everything was sent over to me asap. Sufyan made my transition period a breeze! If Sufyan is your agent, you are very lucky indeed :)

Zee · 5 August 2026

★★★★★ 5/5

Google

Bodgan is so lovely like uno when ur just so stressed and looking for a smooth path into getting a place and most of the times is so bumpy with Bodgan I have such a stress reliever he’s so understanding so on job it’s just so incredible I can’t wait for the smooth path to run good and so smart obvs good with languages

Nabila · 5 April 2026

★★★★★ 5/5

Google

Seher was amazing ! She was really great at ensuring all my questions were answered and she made the experience so quick and easy. Ben was also very helpful and communicated so well making it so much more easier for me. Thank you all :)

Juanita · 15 August 2026

★★★★★ 1/5

Google

I would give zero stars if it were possible. I would urge anyone to stay away from properties managed by them. We received a property that was not cleaned and was also utterly filthy upon moving in. It also had plenty of structural issues that were never disclosed, leading to issues such as leaks and structural damage. These were never fixed while we were there since it takes so long for them to provide people to check up on the property. Additionally, note that they will take an exorbitant amount of money for the cleaning fee at the end - we spent days cleaning the property before moving out and nearly £400 was still taken from our deposit purely for ‘cleaning purposes’. You will lose much of your deposit and unless you go for a legal dispute, there is nothing you can do about it. Avoid at all costs.

Ayham · 4 October 2025

★★★★★ 5/5

Google

We have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during the tenancy. They have very good relations with the contractors they use and can always be relied upon to take a pragmatic view around any issues that crop up. Trust is a word that sometimes gets forgotten in this area, but not here.

Steve · 20 August 2024

★★★★★ 1/5

Google

Zainab Khan is a complete nightmare. She is dishonest, disingenuous, shirks responsibility, blames tenants for everything to avoid doing any remedial work when necessary. She enjoys frustrating tenants and making their lives a misery. Do not go anywhere near a property is she is managing it. I promise you, it’s not worth it.

Mary · 5 May 2026

★★★★★ 5/5

Google

Ben was very prompt, professional and helpful with the arrangements for viewing and responding to any questions about the property. Additionally, Sam, was very cordial, transparent and informative at the viewing. We were very happy with our experience with them!

Pranup · 5 August 2026

★★★★★ 5/5

Google

Herbie has been my point of contact for my let enquires. He's been helpful and informative and my customer journey has been really smooth and straightforward thus far.

Floyd · 5 March 2026

★★★★★ 1/5

Google

If I could give them 0 stars I could. We had agreed a letting with them and 2 weeks before they told us if we could move our moving date further 1 month. We said no as we had to evacuate our previous place at the next day of our moving and that place had a new let agreed for that date,which meant for our family to be homeless for a month which we couldn't agree as we have 2 little kids. Wa asked them for a temporary accommodation as it was their fault and they declined. After that, they started to show us different houses from that we had agreed and much more further from the other location.and kid's school. Some of them they were more expensive and even more dirty. They didn't help us at all at any point and they create a very difficult situation which was enormously stressful. We don't recommend them at all, as they are deal breakers and they might cause you loads of trouble and stress as they did to us.

Μιχαλης · 5 January 2026

★★★★★ 5/5

Google

Although we didn't end up getting a flat we had great experience with this agency. Sufyan was a great help, he booked us in for a viewing promptly, and even chased it up for us, which was greatly appreciated. Very friendly service, thank you Sufyan!

Mary · 5 June 2026

★★★★★ 5/5

Google

Excellent customer service from Jack and was very impressed. Warm, welcoming and answered all the questions I had. Jack was also very responsive with the follow up queries after the viewing.

Areiss · 5 January 2026

★★★★★ 5/5

Google

Simi was really helpful; nothing was too much trouble, a great viewing, very proactive in following-up, and in making things happen for us. I'm sure she will go far in her career.

Michael · 15 August 2026

★★★★★ 5/5

Google

Ben Mortimore was quick enough to respond to my query. I called few times for the same query but he resolved it quickly. He is very professional and kind. Thank you Ben

Anjali · 15 August 2026

★★★★★ 1/5

Google

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

811 · 5 November 2025