Trusted Agent profile · Leamington Spa
Verified
★★★★★
227 reviews across 2 platforms
3 Euston Pl, Leamington Spa, CV32 4LN
Nathaniel Cleaver's office in Leamington Spa, at 3 Euston Pl, is rated 4.0 out of 5 across 227 reviews on two platforms, including 224 Google reviews rated 4.0.
Nathaniel Cleaver I have been working at Newman's for 15 years now and I am very proud to be a part of this award winning company. When I started as the office junior its great to see where I have come from and the skills i have developed along the way to being a senior experienced Associate. I am passionate about everything that I do in life but especially about houses. The biggest reward for me is making sellers and buyers dreams come true when I find them their perfect home, I also thrive under pressure and always go above and beyond my clients expectations and under promise and over deliver. I have been involved in estate agency for a long time and have seen the industry change quite a lot but with Newmans selling strategies, we are always at the forefront in marketing techniques for our industry. I have recently become a father so I know how important it is to find that right family home for you and your family. Out of work I am a lover of football and play and manage a team as well as playing pool and snooker in the local leagues.
Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
5/5
GoogleI went to view property in copperbox with let cons Sufyan, He dealt with me really friendly, showed the place with pros and cons, also showed me the other property as well. He was professional, well spoken with a good attitude. I was really wanting a good property for myself this time with good heating, security and for peaceful living and Sufyan has helped me finding one, really appreciate his hardwork.
5/5
GoogleJordan was great, very helpful and quite patient. Happy with his services
5/5
GoogleHerbie Hubball was handling my booking experience and he made it so smooth and easy providing all the information. We all need a Herbie that can solve all the issues.
5/5
GoogleBogdan Miu was very nice and made my process smooth and quick
Hi Anam, Thank you for your kind feedback! We’re delighted to hear that Bogdan made the process smooth and quick for you, and that you found him helpful throughout. We’ll be sure to pass your comments on to him. Kind regards, The Martin & Co Team
1/5
GoogleTo summarise the incompetence here, just compare these guys reviews to every other Leamington estate agent. [We were tenants but note for property owners we have another story relevant to them at the end of the review] Our experience with The Proprety Experts was one of the worst experiences I have ever had with an estate agent for many reasons detailed below: - Worst of all was our actual experience dealing with Julie (as you can see from other reviews we are not the first). Without even talking about the patronising tone she would speak to you with, Julie consistently use aggressive and conflict inducing language. Would often quote legislation at us (incorrectly) to excuse any reason not to work despite the legislation not applying. She would often be unresponsive for sometimes weeks. At one point she said they weren't going to make any other fixes on the property as the property owner had already had to spend lots on fixes they should have done before someone live here! (We had no real issues with other team members, but there is clearly a leadership issue here that isn't being dealt with) - We were assured the property would be cleaned before we moved in and this categorically did not happen. The inventory report on our move in has the words "dusty", "grubby" and "dirty" repeatedly throughout every page and this does not do justice to the disgusting state of the property when we moved in. - We had countless issues within the property when we moved in (including but not limited to broken doors and water fixtures). None of these were even looked at within our first month at the property. - Even when we had been in the property longer, we were often waiting weeks to deal with even urgent issues such as doors randomly permanently locking (even those with no lock) behind you and WATER DRIPPING THROUGH A LIGHT FIXTURE! Though apparently these issues were never classed as "urgent" despite the fire risks. (I want to add to be clear, any labourers who did come the flat were also very helpful and professional, we never had an issue with their conduct) - When we moved in we were given a piece of paper (to leave on our dashboard) saying that we could park in our space until we ordered a pass for our flats private space and if there were any issues they would call the agency. We were inevitably given a £50 parking ticket due to meaninglessness of this piece of paper and when we asked the agency they said it was our fault for believing the paper would work and they would not deal with or cover the ticket. - Consistently the agents had no knowledge of the property including where our post was, bins, meters and our parking situation as previously stated. In summary, living in a property managed by this agency is one of the biggest regrets I have as it is induced unnecessary stress on me, my wife and a friend that lived with us. The reviews speak for themselves, stay far away! [For Property owners] We lived in the property for 3 years and at the end of the tenancy presumed there would be at least some deposit challenge for some cost impact we may have made to the property in that time. I would have considered at least a proposal reasonable considering but I honestly suspect they never even checked on the property after we moved out. They even asked us to provide the final meter readings to save them a trip around the corner, so we could have said anything! After a couple weeks, we just suddenly had our deposit appear in our account with no challenge. So I don't know who these guys are actually working for at this point, bloody useless all round.
5/5
GoogleA huge shout out to Absar Sarwar! We have just moved into our new rental home and Absar has been nothing short of wonderful. He’s always on hand to answer my stupid questions and is extremely polite, friendly and accommodating. From our first viewing to picking up the keys he’s kept us in the loop - every step of the way. We couldn’t have done it without him. The welcome hamper that Newmans provide is a lovely and thoughtful gesture. We feel confident and looked after under his guidance. 100% recommend.
5/5
GoogleI had a great experience booking an apartment viewing with Herbie Hubball. The entire process was seamless, professional, and incredibly efficient. If you’re looking for a stress-free booking experience, I highly recommend Herbie!
5/5
GoogleHad a viewing with Herbie today. He was on time and he was understanding I was running a bit late. I requested to view other properties too with the company and was flexible with the appointments. My only fèedback not towards him but in general, to clean up the properties a bit before showing. It looked like someone just moved out so no deep clean has been done yet. Its a bit more appealing to view a property cleaned and painted. But it wasnt the first property i viewed like this so maybe its just for the landlords to havr a faster turn around of tenants. But a clean, fresh painted, warm flat is much better to view. But thats just a general thought. Not a gripe as such
1/5
GoogleI rented with them for three years and it was a deeply unprofessional experience. They treat tenants with a total lack of respect and their communication is dismissive. Major issues included: Deposit Dispute: I have moved out, and they are now refusing to return my deposit. They are attempting to charge me for a full refurbishment of the property, despite the fact that I received it in an unclean state and returned it professionally cleaned (noted even by people during viewings). Communication: The staff, specifically Habiba, are unhelpful and rude. Whenever I raised an issue, I was simply told "we cannot help you" and directed to the Council or the DPS. Whether you are a tenant looking for a home or a landlord who wants your tenants treated like human beings, stay away from this agency. Save yourself the stress and the disrespect.
5/5
GoogleI had a great experience with Herbie when viewing a property I was interested in renting. He was punctual, professional, and very approachable throughout the process. He took the time to show me around properly, answered all my questions clearly, and made sure I understood the next steps. What stood out most was how knowledgeable and transparent he was about the property and the rental process. He didn’t rush the viewing and made me feel comfortable asking questions, which I really appreciated. Overall, Herbie provided excellent service and made what can sometimes be a stressful experience feel straightforward and positive. I would highly recommend him to anyone looking to rent a property.
5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
5/5
GoogleSim has been perfect sorting out new tenancy
5/5
GoogleBogdan was really lovely in helping me with my queries and went above and beyond in assisting in finding a suitable property! Thanks Bogdan!
5/5
GoogleToday I visited the house I’m thinking of renting, and Sufyan Zafar showed me around. He was excellent to deal with and answered all my questions thoroughly. He understood my situation and gave me several suggestions, for which I’m very grateful. He arrived at the property several minutes before the agreed time. Throughout, he displayed the professionalism and respect one expects to find in meetings of this kind.
5/5
GoogleWe had a great experience with Bogden. He was very helpful throughout the process of renting the property. He organised a virtual viewing as well as a physical viewing of the property. He is very responsive, and made everything smooth and stress-free on friendly way. He also tries to understand the clients perspective on properties.
Hi Lila, Thank you for your wonderful feedback! We’re delighted to hear Bogdan provided such helpful, responsive, and friendly service, making the process smooth and stress-free. We’ll be sure to share your kind words with him. Kind regards, The Martin & Co Team
5/5
GoogleI am in coordinations with Bogdan Miu, who is very polite, kind and responsive. I am still looking for my new home in Birmingham, but so far, my experience with viewings with the agent Bogdan have been smooth, thorough and nice.
Hi Flor, Thank you for your kind feedback! We’re delighted to hear that Bogdan has been polite, kind, and responsive, and that your viewing experiences with him have been smooth and thorough so far. We wish you all the best with your search for your new home in Birmingham and will be happy to continue supporting you along the way. Kind regards, The Martin & Co Team
5/5
GoogleAbsolutely amazing. Thank you to Emma and Raphael for helping me and my husband find a property in London successfully. They have been amazingly supportive and we are very pleased and are excited to move in soon. Highly recommended agency! 😊 …
Thank you for your lovely review, it has been a pleasure dealing with you and we hope you will be happy in your new home.
5/5
GoogleI had a viewing of a house with Bogdan. Top tier customer service, very open and helpful. He communicated clearly before the appointment, arrived on time, and gave a detailed walkthrough of the unit. I would definitely recommend them to others.
Hi Sriram, Thank you for your kind feedback! We’re delighted to hear that Bogdan provided top-tier service, with clear communication, punctuality, and a thorough walkthrough. We’ll be sure to pass your comments on to him, and we really appreciate your recommendation. Kind regards, The Martin & Co Team
5/5
GoogleAlways such a pleasure having Zainab as my property manager for the last 3 years, honestly nothing is too much trouble for her and she solves my issues speedy fast! Top tier 🤗
Hi Tina, Thank you for your kind feedback! We’re delighted to hear that Zainab has been so helpful and responsive, providing support whenever you needed it. We’ll be sure to pass your lovely comments on to her, she’ll be thrilled to hear them! Kind regards, The Martin & Co Team
5/5
GoogleI met with Jack this morning for an apartment showing, and I was very impressed. He communicated clearly before the appointment, arrived on time, and gave a detailed walkthrough of the unit. Overall, a great experience I would definitely recommend them to others.
Hi Abiodun, Thank you for your kind feedback! We’re delighted to hear that Jack provided clear communication, punctuality, and a detailed walkthrough during your viewing. We’ll be sure to pass your comments on to him. Kind regards, The Martin & Co Team
5/5
GoogleI had a great experience with Oscar Hubball. He was very helpful, professional, and made the whole process smooth and stress-free. Communication was clear and prompt throughout. I would definitely recommend and Matin & Co to anyone looking to rent or let a property.
Hi Ivan, Thank you for your fantastic feedback and recommendation! We’re so pleased to … More
1/5
GoogleThe worst customer service and worst agency to rent through. After then end of my tenancy they urged me to return keys, before checking on property state, and then accused me of non- existent damages, fortunately I had video records of everything in the flat before I leave. They refused to return my deposit until I went through a complaint to the deposit scheme. Very rude and never fixed any issues I reported in the property. I highly disrecommend
5/5
GoogleBooking for the house viewing was swift, thank you Herbie.
1/5
GoogleDo not rent from this company. Awful experience, hard to get hold of and don't fix any issues in reasonable time. Rented for 3 years and they tried to get £500 of our deposit after leaving the place professionally cleaned with receipts. Disputed through TDC and got most of it back - don't put up with these people.
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