Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy family and I recently rented a beautiful house through Martin & Co, and my experience has been amazing.
Chloe, the letting agency representative, provided exceptional service, she was not only professional and responsive but also had a keen understanding of my family needs. Her proactive and efficient approach made the entire process seamless, allowing us to secure the perfect house in a great location.
I also want to highlight Sereena, the property manager, who has been helpful in ensuring a smooth transition after our move. She has been incredibly supportive, addressing any property-related questions or concerns promptly and effectively.
I am extremely happy with their service and wholeheartedly recommend Chloe, Sereena, and the team at Martin & Co to anyone looking for a rental property.
Leandro · 25 March 2025
★★★★★ 2/5
GoogleThe initial viewings were fine, however as soon as we moved in we faced many issues. It was meant to be unfurnished but we arrive to furniture, it hadn’t been cleaned and the grey walls were painted over so patchy with white. There was mould in the bathroom, and 3 cans of ‘poisonous’ spider spray in the drawers.. great first impression! It’s now been a month of me chasing them, to little responses and whenever I have heard back, they are dismissive and unprofessional.
I hope that we don’t face more issues with them going forward.
P · 24 August 2023
Agent replied · 23 August 2024
Dear Peggy
Thank you for your review.
can you please contact our manager Henry at your earliest convenience to discuss this further? Customer service is something we pride ourselves with and it's clear something has not gone right here. Henry is waiting for your call, 01926889054.
★★★★★ 5/5
GoogleHad a very difficult and long house sale and both Angel and Paul were great and kept good communication throughout. Highly recommend!
Scott · 13 December 2025
Agent replied · 13 April 2026
Thank you Scott! Sales is always tough and can be a slow process, however we are very pleased we got there in the end. Thank you again for your business.
★★★★★ 1/5
GoogleDisappointed with the service
I’ve had a frustrating experience with Martin & Co. We reported a broken shower switch, a clear safety hazard, and it took them over a week just to respond. Meanwhile, we’ve been unable to shower properly, which has disrupted our daily routine. Communication is painfully slow, and issues in the apartment are not dealt with promptly. As tenants, we expect basic maintenance to be handled with urgency, especially when it affects health and safety. Sadly, that hasn’t been the case.
Ahmad · 24 August 2025
Agent replied · 24 August 2025
Hello, can you please contact Henry in the office on henry.hammond@martinco.com and share the property address you rent? We have no record of your name renting a property through us, and we'd very much like to assist quickly.
Thank you.
★★★★★ 5/5
TrustpilotMartin & Co are a really reliable…
Martin & Co are a really reliable company to act as agents for landlords. In particular, I would like to highlight Lieann Robinson, who looks after our interests as if they were her own. I can’t praise her too highly! Thanks Lieann.
Anonymous · 5 March 2026
★★★★★ 5/5
GoogleWe bought a house and were very pleased with the process. Paul was always friendly and approachable. He answered all our questions with great patience and supported us throughout the entire process, never leaving us feeling alone. What was a stressful time for us was made much easier thanks to Paul. Even when we had to repeat things a few times, he remained patient and understanding. He is truly the best estate agent in town.
Canberk · 6 April 2025
★★★★★ 5/5
GoogleCouldn’t have asked for better support when selling my property. Angel, Paul and Henry were professional, responsive and genuinely excellent throughout.
David · 25 November 2025
Agent replied · 13 April 2026
Thank you David. We've been thrilled to work with you in renting your property and now selling. It has been a great end to a superb working relationship. We wish you well in your new home.
★★★★★ 2/5
GoogleThe initial viewings were fine, however as soon as we moved in we faced many issues. It was meant to be unfurnished but we arrive to furniture, it hadn’t been cleaned and the grey walls were painted over so patchy with white. There was mould in the bathroom, and 3 cans of ‘poisonous’ spider spray in the drawers.. great first impression! It’s now been a month of me chasing them, to little responses and whenever I have heard back, they are dismissive and unprofessional.
I hope that we don’t face more issues with them going forward.
Peggy · 2 May 2023
Agent replied · 1 June 2023
Dear Peggy
Thank you for your review.
can you please contact our manager Henry at your earliest convenience to discuss this further? Customer service is something we pride ourselves with and it's clear something has not gone right here. Henry is waiting for your call, 01926889054.
★★★★★ 5/5
GoogleChloe was fantastic in helping me sort the rental of a property in Leamington. She was enthusiastic, polite and made everything as easy as possible. That's very rare these days!
James · 26 July 2025
Agent replied · 26 July 2025
Thank you
★★★★★ 4/5
GoogleLieann Robinson has been extremely supportive & prompt in responses. Great support and service. Thank you.
Akanksha · 8 December 2025
Agent replied · 13 April 2026
Thank you for your review Akanksha, we always make sure we look after our tenants, i'm pleased you agree.
★★★★★ 1/5
GoogleUpdate. They claim to not to be able to link to a sale. Try linking to a failed sale in November last year after 6 months of half truths if not blatant lies. Whole team range from incompetent to mediocre in my view. It cost us a lot of real money. Avoid.
Samuel · 13 March 2026
Agent replied · 13 April 2026
We’re sorry to hear you feel this way about the transaction. As the agent, our role is to facilitate communication between both parties and progress matters where possible, however the legal process is handled by the respective solicitors. Once surveys are completed and enquiries are raised, it is the responsibility of the solicitors to carry out due diligence and ensure their clients are satisfied before exchange can take place.
In this instance, a number of enquiries were raised following the buyer’s survey which required responses and supporting information from the seller’s side before the buyer’s solicitor could advise their client to proceed. Unfortunately, those matters were not resolved and the decision was ultimately made by the purchaser to withdraw from the sale.
Property transactions can be complex and we always aim to help both sides reach a successful outcome, but certain elements of the process sit outside of an agent’s control. We wish all parties the best moving forward.
★★★★★ 5/5
GoogleI just rented a great flat in Leamington through Martin & Co and couldn't be happier.
The service I received from Chloe was excellent and she was a pleasure to deal with. She was extremely professional and responsive, and understood my requirements perfectly.
Thanks to her proactive approach, I was able to quickly secure a flat that's ideal for me, despite it being an extremely tough market for tenants.
Post-move in, Chloe, Sereena and the rest of the team have continued to communicate promptly and effectively to answer any questions I've had.
I would highly recommend Chloe and the Martin & Co team.
Andy · 19 October 2024
★★★★★ 5/5
GoogleI’ve had a really positive experience with this letting agent as a tenant. They are always friendly, professional, and incredibly quick at responding to emails, which makes a huge difference when you need help or have a question.
Michael · 23 May 2026
Agent replied · 23 August 2026
Thank you Michael, i'm pleased our dedication to customer service has been noted.
★★★★★ 5/5
GoogleWe have rented our property out with Martin & Co for over 10 years now and it's always been a pleasant experience.
Can definitely recommend them.
Special thanks to Sereena who's been incredibly efficient with getting renovations organised before the flat is being let again in such a short space of time.
Sandra · 26 June 2024
Agent replied · 14 August 2024
Sandra, one of our oldest clients, we truly appreciate your business over the years!
★★★★★ 5/5
GoogleI would like to recommend Paul who I have used twice now to sell my properties, I wouldn’t go anywhere else. He advised me well and got me a much better price than I would have believed possible . He and his colleague Angel always responded quickly and made what can be a stressful experience calm and easy. Thank you both.
Goldilocks · 2 May 2025
★★★★★ 5/5
GoogleI continue to be very pleased with the professionalism and support that I receive from all the team at Martin and Co - Leamington Spa. I have had two rental properties with them for many years and they have always managed them very smoothly for my. Sereena Nunn and the team are very responsive to my queries and I feel that have my interests at heart.
Rebecca · 28 February 2025
★★★★★ 5/5
GoogleI recently needed to find a new tenant for my flat in Leamington Spa.
Chloe at Martin & Co was so professional and she found me a lovely tenant quite quickly so the flat was only empty for a couple of weeks Chloe kept me updated …
Robert · 13 September 2025
★★★★★ 5/5
GoogleExcellent lettings property management experience handled by Leanne at Martin & Co, Leanne has been professional, kind, efficient and helpful throughout all the lettings process over the last few years. Her supportive attitude towards any issues has made this usual stressful moment easy to handle. Thank you Leanne, you are a credit and an asset to the business you represent.
Maz · 12 April 2025
★★★★★ 5/5
GoogleI started my new business Cygnet Properties Limited in 2015. I have been involved In many aspects of the property industry but Buy to Let was new to me. A colleague recommended Martin & Co, Leamington Spa to guide me through the early stages which Sean Driscoll did beautifully.
I have now moved our entire portfolio to Sean, Henry and the team to manage, they offer a professional, efficient and committed approach to my business, and with the ever changing law surrounding our industry most especially during Covid 19 they are always up to speed.
I can wholeheartedly recommend Martin & Co to source properties and tenants within a set time frame.
We look forward to many more positive years of business together.
Louise Briscoe
Director Cygnet Properties Limited
Louise · 4 July 2021
Agent replied
It’s been wonderful working with someone who has an exceptional knowledge of our industry
Thank you
★★★★★ 5/5
GoogleWe have just completed on our new house and I am very happy to recommend Paul from Martin & Co. He was accessible and we felt like his the customer service is next level compared to other agencies.
Daniela · 12 November 2024
Agent replied · 3 December 2024
Thank you for your review, we hope you enjoy your new home.
★★★★★ 5/5
GoogleI had an excellent renting experience with Martini & Co Leamington Spa. They were incredibly responsive, whenever I had a question or needed assistance. From start to finish, their service was outstanding.
Martini & Co Leamington Spa was highly professional throughout our interactions. They took the time to understand my specific requirements and provided excellent support.
Thanks to Martini & Co Leamington Spa's efficiency and expertise,. I would highly recommend Martini & Co Leamington Spa to anyone seeking a smooth and enjoyable renting experience.
Sun · 16 April 2024
★★★★★ 1/5
GoogleTerrible experience with this agency. It took more than two months after we moved out to get our deposit back. Despite repeatedly contacting the manager, all we were told was, "We’ll chase the landlord." No real updates or resolution were ever provided.
We had to write a formal letter and even pay a lawyer to witness and send it to the deposit holder before they finally released the funds. While the deposit has now been returned, the process was unnecessarily stressful, time-consuming, and unprofessional. We would not recommend this agency.
Guice · 9 November 2024
Agent replied · 9 November 2024
Hello
Thank you for your review.
We have checked our records and cannot find any record of you renting a property with us. Can you please email our branch manager (henry.hammond@martinco.com) confirming which property you rented so we can look into this further please. We also have no record of solicitors intervening with any deposit returns in the past 12 months.
We look forward to your message.
Thank you.
★★★★★ 1/5
FacebookAbsolutely awful customer service!! Even emailed the franchise owner Sean Driscoll and got no response.
Do not rent from these or any Martin and co to be honest as they are notorious for being bad!!
I was asked to pay £1,200 when I left the property just because of some filler on the walls. When I told them to take it to dispute that number massively decreased to £250, they were just trying it on!!! Terrible
Emily · 7 November 2020
Agent replied · 30 April 2023
Hi Emily I’m in a similar situation with Martin and Co Leamington Spa and I’m encouraged by your comments
★★★★★ 5/5
GoogleExcellent letting agents. I’ve been using Martin & Co, mainly dealing with Lieann, for over 3 years to let my property and their service has always been top notch and professional. They make the whole process of letting and managing quick, …
Craig · 22 December 2025
Agent replied · 13 April 2026
Thank you Craig, you've been a superb Landlord to work for.
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