Trusted Agent profile · Leamington Spa
★★★★★
431 reviews across 1 platform
7-8 Euston Place, Leamington Spa, CV32 4LL
Connells's office in Leamington Spa, at 7-8 Euston Place, is rated 4.6 out of 5 across 431 reviews on 1 platform, including 431 Google reviews rated 4.6.
Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
5/5
GoogleExtremely helpful and proactive in finding you the right property. The agents got our specs, kept us up to date on the market and did everything they could to help us move across the country. Would recommend.
Many thanks Michael for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSo far my experience has been positive, Irine helped throughout the process making it fairly easy and quick to move into the new house. Would definitely recommend if you are looking for a house to rent.
Thank you for your 5* review Luis! We're delighted to hear that Irine made your move-in process easy and quick. We appreciate your recommendation and are here to help with any future needs. Best regards Lucy, Customer Relations Team
5/5
GoogleWe used Connells mortgage advisor service and would fully recommend to anyone that asks. Shaun was fantastic! He was knowledgeable, helpful, quick to reply and most of all just a genuinely nice person! He made the whole process as smooth as possible despite the national lockdown slowing everything down. Would recommend in an instant to anyone who needs a mortgage advisor.PositiveResponsiveness, Professionalism
5/5
GoogleMany thanks to both Irine and Naomi for being so helpful, friendly and supportive from the initial phone call, to seeing the houses and applying. If you are looking for a house in Leamington Spa, Connells Leamington should be one of your first port of call.
Many thanks for your fantastic 5* review Ozan Doğukan BOZDAĞ. Best wishes, Lucy, Customer Relations.
5/5
GoogleShaun was very helpful and accommodating with my toddler
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleConnells Leamington Spa managed our let property and I cannot recommend them enough. Selina and her team really went above and beyond in making us feel comfortable and sourcing great tenants for us while we lived abroad. Their admin especially was excellent and nothing was missed which gave us tremendous peace of mind. I have no qualms about recommending them.PositiveResponsiveness, Professionalism
1/5
GoogleThe only reason I’m giving a 1 star is because I can’t give a “ minus 1”. The experience of trying to get my deposit back from them has been distressful to say the least. One month after the end of my tenancy my money is still not with me. The landlord had advised me on the 9th of Sep saying He’s instructed Connells to release the deposit. I tried to give them Time initially to get back to me when the deposit is processed. They got in touch with me on 13/09 asking for my bank details. Despite asking them while vacating the property if they would need any details from me for processing the deposit and despite getting a “no don’t worry, we have everything.” , they they didn’t have my bank details and could only ask 4 days after being instructed to release the deposit. I shared the details with them on 13/09. Still don’t have my deposit back. Multiple times the agent has promised me she’s chased up the concerned department and I should receive the money within 3-5 days. As far as I understand, legally, I should receive my full deposit within 10 days of end of tenancy with any agreed amount deducted. It’s both frustrating and legally incorrect to hold my money due to no fault of mine. I’ve raised the complaints with their complaints department formally and I’ve received a response after 5 days saying I should receive the money today. Promises promises no execution. Do NOT go for letting with them unless you want to go through this painful experience.
Hello Neha, thank you for taking the time to provide the team with feedback. We are very concerned with your comments and would like to get more information on this so we can get in contact with the branch manager to resolve this. If you'd like to get in touch with us on socialmedia@connells.co.uk, we will be more than happy to look into this for you.
5/5
GoogleConnells service was excellent with very clear and transparent pricing and process. Both Heather Grair and Rebecca Davison have done a great job in helping facilitate a letting. Overall, would highly recommend Connells to anyone looking for anything in property.
Thank you for leaving us your superb 5* review and recommendation Fraser. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter selling my house through Connells this previous year, I can only say how great Lucy and the team have been with dealing with the sale. Any issue and inquiry big or small they were on it. They made what was a pretty stressful time just that little bit easier. I cannot recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleConnells have been our letting agent for the past 5 years, and we havnt had one problem with the whole process. (Total improvement to our previous agents). We can only thank selina and her staff for all the help and guidance they've given.
Many thanks Ian Millar for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleAwful... they advertised a house as full ownership only to find out later that the owner has only 25% and needs to buy the rest from the landlor, putting me in a bad spot telling me that i didn't had to know that... It's my own f''' business what I want and need to know before buying a property, if I knew from the beginning I wouldn't payed the deposit as it was a risk factor to me.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
5/5
GoogleHad a great experience viewing a house, probably would not have had this opportunity if it weren’t for Connells proactively sending us links to more houses, and Irine in particular was very helpful and answered all our questions during the viewing.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLucy has been absolutely amazing!! They kept in touch throughout and were great in assisting us with any difficulties we encountered. Cannot fault the service we received from Connells who were so helpful in getting our first time purchase pushed through.
1/5
Google**** NOT RECOMMENDED **** I do NOT recommend CONNELLS Estate Agents Leamington Spa at all since they will do whatever to avoid doing their job. They just want money for doing nothing. So if you rent with Connells be aware that you will pay for everything. Some situation experienced with them: - The day of the visit they were no present, they asked the old tenant to show me the flat - The day I entered the flat they were no present to do the inventory check-in. I did it by my self highlighting all the problems in the flat and reporting it to Connells. They did not react to this claim arguing that this was something that I should spot during the visit day. Is not what they advertise in the page - The post box key was not delivered, so I asked Connells for it - Since in my contract there were no break clause I had to accept the condition imposed by the landlord: £420 for re-marketing (incredibly high, I am still wondering what do they do with such amount of money), keep the flat free for 10 extra days and paying services and rent until they find a new candidate - They charged me £60 for professional cleaning when the flat was delivered in very good standards. Now I am wondering who is getting this money since there will not be service done - The employees are unprofessional. They do not know how to advertise a property
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
GoogleTreated by agents like I was a child. I know how to clean. Really irritated. I am suffering from mental health issues and they have little concern. Doing my best. Made me feel intimidated.
Hello Elizabeth, I'm very sorry to hear about your experience and how you felt during your interactions with us. Please reach out to complianceresidential@connells.co.uk so we can address your concerns directly and work towards a resolution. Kind regards, Lucy, Customer Relations.
5/5
GoogleSelling a property can be very stressful and Connells made this process extremely easy and stress free. They were always excellent on providing feedback after a potential buyer viewed the property. I can highly recommend Connells and wouldn’t hesitate to use again. Well done team 👍 5* …
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI work very closely with a lot of estate agents and Izzy here at Connells is the only estate that always returns calls when promised, very informative and regularly sales progresses. Thank you Izzy for all of your help!
5/5
GoogleI highly recommend using Connells Estate Agents. I'm very happy we used their services when searching for a new home. Friendly and helpful staff has made this process much easier!
Many thanks Milena for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently got the keys from the new-rented property, and we are so happy of it! Irine kindly led us through all the key points while applying for a house - and we got it!
Thank you for leaving us your superb 5* review Julia. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team at Connells in Leamington. Friendly, Efficient, professional and always go the extra mile to get things over the line, even with a tight deadline. Delighted to recommend them
Thank you Delia for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleConnells was very easy to deal with - they made the process very simple and straightforward for us. Irine from lettings was a HUGE help and very communicative constantly. Thanks again!!
Thank you for taking the time to share your experience and for your wonderful 5* review Koel! Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently had a problem with my heating and the help service was top notch and very fast in helping me get someone to fix it. Especially Naomi which kept me updated through the process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleConnells have been amazing throughout the sale and purchase of our properties in Warwick. We would fully recommend them, with particular thanks to Lucy who chased the sale through daily, sometimes even hourly. We've never had service like it... Easily 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom a recent renting stage for house in Southam Leanne has been my point of contact. Leanne has offered really good service and always replied to my emails when I had questions or issues. She helped a lot on the questions I had on the moving out stage, a real pleasure to deal with and highly recommend her bigtime
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Leamington Spa office has 431 reviews across 1 platform: 431 on Google.
Connells Leamington Spa is rated 4.6 out of 5 across all 431 reviews, and 4.6 out of 5 on Google from 431 reviews.
Connells Leamington Spa, 7-8 Euston Place, Leamington Spa, CV32 4LL.
