Connells reviews

★★★★★ 5/5

Google

I cannot recommend Lucy Hopwood at Connells highly enough! From start to finish, she has been absolutely incredible throughout the purchase of one of their flats. Lucy consistently went above and beyond, chasing solicitors, management companies and getting answers from the seller whenever needed. Her communication was outstanding, she kept me informed every step of the way, always taking the time to explain things clearly and promptly responding to any questions I had. It really felt like she genuinely cared about helping me complete, and her dedication made this stressful process feel so much more manageable. Lucy’s professionalism, persistence, and willingness to go the extra mile truly set her apart. I am so grateful for all her hard work and wouldn’t hesitate to recommend her and Connels to anyone buying or selling a property. Thank you, Lucy!

Danielle · 10 April 2026

★★★★★ 5/5

Google

We had a really positive experience working with the team at Connells and wouldn’t hesitate to recommend them. Ours wasn’t the most straightforward sale and, at times, it was quite stressful, but the team worked incredibly hard behind the scenes to keep things moving and make it happen. Julie, in particular, was absolutely brilliant, so helpful, thorough, and just a pleasure to deal with throughout. She really went above and beyond, and I’m honestly not sure the sale would have gone through when it did without her. An absolute gem. Lucy was also fantastic, always informative and clear, and she guided us through each stage of the process with real confidence and care. We always felt well supported and in safe hands. A great team, thank you again for everything.

Laura · 26 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Connells Leamington Spa, thanks to Shaun, who handled my mortgage application. From the very first call, Shaun was extremely helpful. My purchase had already started and the previous mortgage advisor I had contacted stopped answering my calls, which left me in a difficult situation. Shaun immediately stepped in and arranged the first meeting on the same day I called him. Just a couple of days later we had our second meeting, and the mortgage application process was quick and smooth. Once the application was approved, Shaun continued to look after our mortgage offer carefully. As the interest rates dropped twice before exchange, he proactively updated our mortgage offer each time so we could benefit from the lower rates. Thank you very much, Shaun, for all your support and professionalism throughout the process. I highly recommend Connells Leamington Spa and their mortgage services.

Stefan · 16 March 2026

★★★★★ 5/5

Google

We are letting a house with the Connells team in leamington and they have been fantastic. I would highly recommend to others in a similar position. They have maintained excellent communication from the start to the end of the process and have been very clear with what they need from us and when. They have understood our brief very well and have found tenants for us during a tricky quiet time of year. A big thank you to Selina and Irene in the letting team and hope to use your services again in the future

Jack · 16 February 2026

★★★★★ 5/5

Google

Had a great time moving with Connells, both Ryan and Preston were helpful, friendly and understanding. They really cared about our move and went the extra mile when it came to discussing offers with buyers and sellers, even when our solicitors were appalling Ryan and Preston picked up the slack. Also few dealings with Kelly who was lovely. Would definitely recommend.

Helly · 15 December 2025

★★★★★ 5/5

Google

Dani ,from the maintenance team , was quite helpful . She promptly addressed the issue that emailed her the day before , she called and understood the issue and took ownership until closure. Thanks Dani. Keep up the good work.

Chiranjib · 16 March 2026

★★★★★ 1/5

Google

THE WORST ESTATE AGENT I HAVE EVER DEALT WITH!!!- Make no effort to sell the property at the agreed price, over value and under deliver! Communication is shocking! No updates given on exchange process, never do the show rounds themselves! Received complaints from people that did offer saying Connells had mis sold the property! Potential buyers sent to property with incorrect floor plans! No correspondence with them through any of the exchange process causing buyer to drop out of the sale! Told me wrong information regarding potential buyers that I had to show around. No experience in sales and made no attempt to learn property features or actively sell it. Rude service and only in it for the money!!! Agent told me they over valued only to win the business!! House ended up selling for 40k less than original valuation! My complaint has been sent to the Ombudsman. I suggest you AVOID AVOID AVOID, unless you want endless stress and hassle!! REALLY ARE THE WORST AGENT ON THE MARKET! **in response Lucy, you even admitted fault as you did not communicate effectively at all during the 1st buyer we had and me and my solicitor only found out buyer had dropped out after I had called to chase your branch!!! The other buyer we had that also dropped out even wrote in his letter of complaint to you regarding the fact he thought you were dishonest and didn't tell him of the longer wait or how difficult it would be to.sell his house that far in advance! Your communication was way below the standard is should be and I regularly complained throughout so not sure how you can say we didn't! We were on a strict timescale which meant we had no choice but to retain your services even after you dropped the price nearky 40k regardless of whether or not you spoke to me first. You were not bothered at all in our property which is why I got landed with so many show rounds because you couldn't be bothered to sell it!!!! I am so frustrated with you as an agent, you over valued and under delivered and I am not the 1st and won't be the last to complain of your awful tactics! Stay away from Connells. Worst estate agent on the high street.

Phil · 1 December 2024

★★★★★ 5/5

Google

An absolute massive thank you to Ashley who has been exceptional in finding me a mortgage, allowing me to own my first home! Ashley really was my first experience of looking into mortgages so he had his work cut out for him - He explained the whole process and walked me through the entire way. Even after I had been accepted, he continued to look at the rates to ensure I got the best offer. If you need a competent, professional (and also just great people) mortgage advisors, look no further than Ashley and the Connells team.

Scott · 1 December 2024

★★★★★ 5/5

Google

Huge thanks to Dani for her amazing support. She resolved my recent maintenance request so quickly and she was proactive in fixing the issue and kept me informed about everything. Thank you.

Rahul · 9 April 2026

★★★★★ 5/5

Google

Honor and Lucy were great support throughout my house purchase in Leamington. They were friendly, communicative and knowledgeable, and I’m really pleased I could count on them to get my new purchase over the line.

Henry · 16 March 2026

★★★★★ 5/5

Google

Connells Leamington have been excellent supporting me with the purchase of my first home. Honor handled my property purchase from start to finish. Honor ensured I was kept informed at every stage, promptly addressing any questions or concerns I had. There were multiple complications with my purchase, but she was very responsive and helpful, allowing us to complete very quickly. Her dedication and proactive approach made what could have been a stressful experience much smoother. I truly appreciated her support and would highly recommend Honor to anyone looking for a reliable and attentive estate agent.

Jamie · 17 November 2024

★★★★★ 5/5

Google

I used Connells to buy my first house. Shaun has been absolutely amazing, very professional, supportive and knowledgeable. My search journey took about a year and throughout this Shaun had the patience to run the calculations and explain everything every time i found a property, always flexible and attentive. I had been directed by developers also to their mortgage broker which was free of charge as well as to other brokers by friends, but there is no level of comparison. I would strongly advise you to go with Shaun as he is someone you can count on, at times when you deal with one of the most stressful process in your life. The care for his customers is unrivalled, he even took the time to call me and congratulate me for completion at a time when he was out of office dealing with a unique event of his life. Thank you Shaun!

Alina · 26 October 2024

★★★★★ 5/5

Google

I'm very happy with the kitchen repairs that was carried out by Matt. The work was completed efficiently and to a good standard and everything was left tidy afterwards thank you. And I'd also like to give a special thank you to Mary-kate …

Angela · 16 December 2025

★★★★★ 5/5

Google

I highly recommend the staff at Connells Estate Agency, specifically Dani Wright! I recently had an issue where I needed a mattress replaced in my rental property. Dani was incredibly helpful and responsive, ensuring the query was passed to …

Mohsin · 16 December 2025

★★★★★ 5/5

Google

Super kind, understanding, and accommodating! Renting for the first time, completely new to this process, and Connells really came through 😊 Very special shoutout to Mary-Kate who was my first point of contact with Connells. She went above …

Khush · 16 December 2025

★★★★★ 5/5

Google

Leamington Connells is a great agency with the politest and the most helpful employees. I definitely recommend Leamingtonspa Connells Mortgage Advisor Jatinder Randhawa. I had the pleasure of working with Jatinder for my recent home purchase, and I couldn’t be happier with the experience. From start to finish, he was incredibly knowledgeable, patient, and attentive to my needs. Jatinder took the time to explain every step of the process, ensuring that I felt comfortable and confident in my decisions.

Ozlem · 27 July 2024

★★★★★ 5/5

Google

I used Connells to rent my first ever property. I had a fantastic experience with Irine who dealt with the process, and answered all my questions patiently and with a friendly manner at all times. Irine was very professional and always available when I needed any kind of help and it made the process less stressful for me. I highly recommend Connells Leamington Spa, especially Irine. Thank you so much!

Gréta · 2 November 2024

★★★★★ 5/5

Google

I had a fantastic experience with Connells, particularly with Naomi who handled our letting case. Naomi provided outstanding service, ensuring a seamless experience from start to finish. As someone new to the UK letting process, Naomi not only assisted me with the logistics but also offered valuable guidance on various aspects, making my transition much easier. She is not only a lovely person but also highly professional in her work. I highly recommend Naomi and Connells to others seeking a hassle-free letting experience.

Aqsa · 18 March 2024

★★★★★ 5/5

Google

Having recently concluded our tenancy with Connells, I felt compelled to share our outstanding experience. From the outset, Connells demonstrated the epitome of professionalism, responsiveness and a genuine understanding of both tenants' and landlords' needs. Their balanced approach made our tenancy not just comfortable, but truly enjoyable. The team, spearheaded by the wonderful Leanne, was always on hand to address any queries or concerns, ensuring a smooth and pleasant rental experience. Their pragmatic and understanding nature stood out, making it clear that they prioritise the well-being and satisfaction of their clients. Moreover, the property managed by Connells was ideal for our needs, well-maintained and exactly as promised. We felt supported throughout our stay, and any issues were addressed promptly and effectively, thanks to the team's diligent work. Our landlord, handled by Connells, was most responsive, fair, and considerate. It's evident that Connells carefully selects their landlords to ensure a harmonious relationship between all parties involved. We endeavoured to maintain the property's condition and are grateful for the open lines of communication provided by Connells. Their accessibility, clear processes and willingness to address any potential issues made for a smooth tenancy. I cannot recommend Connells Leamington Spa highly enough. Their dedication to excellence and the genuine care they show to both tenants and landlords are what stood out. To anyone looking for a hassle-free renting experience, Connells is, without a doubt, a great choice. Thank you Leanne, and the entire Connells team, for making our rental experience so positive.

David · 18 March 2024

★★★★★ 5/5

Google

For several years, I used the Leamington branch of Connells for letting a property belonging to someone for whom I had Lasting Power of Attorney when she had to go into a Care Home. I have nothing but praise for the Leamington lettings team. When things went wrong, as they do, usually for understandable and reasonable reasons, the staff, particularly Selina Egan, stepped in and resolved the issues to my satisfaction. They managed to sort things out and took over from the central services - I always find that having local people to whom you can speak, and build long-standing relationships is far better then having to communicate electronically with changing and different staff from a Head or Regional Office. And this was an excellent example of that. When the owner of the property passed away, and there was a long-winded and drawn out period before probate, the staff were exceptionally understanding with the transition to the new owner. There were a few awkward problems arising from the transition, not of Connells' making, but the staff, particularly Leanne Beverley, were outstandingly patient and persevering. Leanne went way beyond what was reasonable, and she deserves great praise. I leave the property in the Leamington team's capable hands, and am very satisfied that I chose Connells all those years ago.

Michael · 17 February 2024

★★★★★ 5/5

Google

Fantastic and comprehensive from start to finish from the Team at Connells in Leamington. I have sold my current property with them and purchased through them also. We had a few bumps along the way which were of no fault of Connells but the staff were also on hand with superb expert advice and support. Massive thanks to Lucy ,Honor and Sam at the branch. A credit to the profession the 3 of them . Thanks for turning a very difficult 2023 into a positive one 👍 x

Daz · 19 December 2023

★★★★★ 5/5

Google

I recently had the pleasure of viewing a property with Irine from lettings, and the experience was exceptional. Irine was incredibly professional, knowledgeable, and attentive throughout the entire process. She provided detailed information about the property, answered all my questions with patience, and gave valuable insights about the local area. Her friendly demeanor made the viewing enjoyable and stress-free. I highly recommend Irine and the team at Connells for their outstanding service.

James · 17 May 2024

★★★★★ 5/5

Google

Dear Shaun, I’m writing to express my sincere appreciation for all of your help and guidance throughout the mortgage process. Your expertise and professionalism were invaluable, and I was so grateful for your patience and support. You took the time to understand my unique needs and financial situation, and you worked tirelessly to find the best mortgage solution for me. You were always available to answer my questions and explain complex concepts in a way that was easy to understand. Thanks to your hard work, I was able to secure mortgage that I’m comfortable with and that allows me to achieve my dream of homeownership. I’m so grateful for your help in making this possible. In addition to your expertise, I was also impressed by your kindness and compassion. You went above and beyond to make sure that I was comfortable and informed throughout the process. I’m so glad that I chose you as my mortgage advisor. You made the entire process a breeze, and I’m so grateful for everything you did for me. Sincerely, Saurabh P.S. I will definitely recommend you to my friends and family who are looking for a mortgage advisor.

Saurabh · 19 November 2023

★★★★★ 5/5

Google

Let a property that we were struggling to sell through Connells a couple months ago. Abigail and Beccy and the whole team were super helpful throughout the whole process as this was our first time letting a property. There was a lot of competition and we actually met with several letting agents. We went with Connells as they seemed to be the best at walking us through the process and we also really liked how Connells management was all done in the local branch rather than at a central hub. Please keep doing this! We have been very happy with the service provided so far. Thanks for everything!

Bash · 19 November 2023