Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
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5/5
GoogleIrine in the lettings department was most helpful. Everything went smoothly and she was very informative. Irine and the team checked in with me throughout the process, which was helpful as this was my first time as a landlord! I would definitely recommend Connells lettings.
Lucy Β· 13 February 2024
Agent replied Β· 13 June 2024
Lucy, thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI've viewed to properties from Connells up to now. Irine from lettings is very kind, she has a good communication and she is helping me to find the right property so I particularly want to thank Irine π β¦
Alper Β· 14 May 2024
Agent replied Β· 13 June 2024
Alper Yalman thank you for your kind words and excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIβm updating my review after my 2 year rate was up for renewal. I have nothing but good to say about my experience. The staff are great and I have some comments on the below.
Shaun Brennan - Shaun was great. Explained everything in detail, made in simple and straightforward to understand. Heβs helped me massively and is a key player to why I use Connells.
Heather Gair - I was nervous about renting my property out. But Heatherβs knowledge and experience in this field was a great reassurance. Clear, concise and she knew exactly how to deal with me. Thank you
Rebecca Davison - She picks up the phone to me every single time. Answered all my questions, emailed me back and kept me in the loop. Sheβs been really great getting my deal over the line.PositiveResponsiveness, Quality, Professionalism, Value
Sam Β· 27 October 2023
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5/5
GoogleIrine is indulgent and a good problem solver!! Communication was great throughout and she got things on track quickly, we are really appreciated for her effort during the renew process of the contract
Tolgahan Β· 25 July 2024
Agent replied Β· 24 August 2024
Thank you for taking the time to leave us this amazing 5* review Tolgahan Bicer. Kind regards Lucy, Customer Relations.
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5/5
GoogleWe recently had a house viewing with Connells and our experience was very positive.
Irine was very patient in answering all our questions and guided us really well
Would recommend to others for their letting needs
Nandhini Β· 14 May 2024
Agent replied Β· 13 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation Nandhini AT. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThanks to Isabella and the team at Connells Leamington Spa for helping my partner and I secure our first home together! The process so far has been easy with good communication throughout. I would recommend if wanting to buy a home in the area.
Sian Β· 15 November 2023
Agent replied Β· 13 June 2024
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
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5/5
GoogleNaomi was great to interact with! She helped us in every possible way to find the property and took us smoothly through all the processes. Overall it was a great experience with Connells! Thanks
Vinay Β· 30 May 2024
Agent replied Β· 13 June 2024
Thank you for your brilliant 5* review and thank you for your kind words Vinay. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIrine and the Lettings team were extremely supportive in helping us to acquire a great flat that suits us perfectly.
They responded to our questions quickly and offered help and advice when needed.
We would be very happy to use their services again.
Debbie Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you for the great review! We are thrilled to hear that you had a positive experience with Irine and our Lettings team. We pride ourselves on providing excellent customer service. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleIrine in the lettings department was most helpful. Everything went smoothly and she was very informative. She was just a phone call away and responded all the time with proper guidence. I would definitely recommend Connells lettings
Nuthan Β· 14 March 2024
Agent replied Β· 13 June 2024
Thanks Nuthan Chowdary for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI couldn't recommend Connell's more if I tried! Myself and partner are first time buyers so completely clueless on the tasks involved with moving let alone knowing what paperwork to complete but Andrew McConnell walked us through every step of the way, helping chase the progress and essentially holding our hands through every step! We had a lot of contact with Julie as well and whatever request we had, she was always there with answers or get back to us with them. When we decided to move again we most certainly will be coming back.
Francesca Β· 14 June 2023
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5/5
GoogleWe have been clients of the Lettings department at Connells, Leamington Spa for the last seven years. We have just experienced our first change of tenant during that time, a fantastic result for us in terms of stability in the property and testimony to Selina Egan and her team for obviously meeting both landlord and tenant requirements.
Regarding the renovation and re-letting our house, Selina and Heather opened a dialogue with us as to their vision of how the property could be placed in terms of elevation in the market, and what would be needed to be done on our side.
As our tenants left on Christmas Day, at times it was not easy to achieve the works over the holiday period. Heather was extremely helpful advising as to a timeline to aim for and assuring a speedy marketing process once the property was ready.
Our property has now moved to the top of the rental market in its bracket. Connells Lettings have brought us a tenant who is a great match for the house, one of the most important aspects from a landlordβs point of view, the right tenant for the right property.
One of our observations about working with Selina and her team is the level of consistency and attention to detail - whether we speak to Heather, Rebecca, Leanne, or other members of staff, all are interested, aware, responsive and efficient at what they do.
We look forwards to continuing to work with them all.
Ricardo Β· 14 June 2023
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5/5
GoogleRelocating and changing jobs is stressful enough but dealing with a sale and purchase really adds to it!
Right from the get go when we met Sera for a valuation, we knew we would be in good hands. This team were professional, proficient and extremely supportive throughout our sale and purchase and nothing was ever too small to ask. They achieved above asking price on our home and made the whole process seamless.
Sera, Lucy, Sam, Julie, Izzy and Honor were all absolutely amazing and I wouldnβt hesitate to use Connells again in the future.
Thank you!
Jack Β· 14 June 2023
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5/5
GoogleWe finally did it!!
We would like to thank Lucy as she has been really helpful and understanding to us. Our buying process has been quite long and we have faced so many difficulties with the solicitors. However, Lucy was always there for us. She chased our solicitors every day and engaged the Connells team to make the process faster for us.
We are sure that without Lucy's help, diligence and resilience we would still be waiting to close a ton of enquiries. Additionally but not less important, she was very understanding of our personal situation and our urgency to move from our rental.
We really appreciate Lucy's work on our process and we would highly recommend working with her.
Marta Β· 14 June 2023
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5/5
GoogleWe received outstanding service from Connells and felt we were in very professional and safe hands throughout the letting process. In the early stages of considering various agents, Heather was always on hand to give sound and detailed advice, without being too pushy. Heather kept in regular touch (while we were purchasing a property) but without commitment from us, and it was this that helped Connells stand out from the crowd. Leanne took us through the entire letting process, which has changed dramatically over the years. The pace was fast & at times difficult to keep up with, but successful letting was always the goal and this was handled with the utmost professionalism. Last but by no means least was Charlotte who did the viewings. Again, we were met by someone with professional confidence and a very friendly manner. She was always respectful of potential tenants and of the property itself. Thank you Connells for a great service!
W Β· 14 June 2023
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5/5
GoogleI had a recent experience with Connells Leamington for Letting my property. I must say I was very much impressed by the team, particularly Abby Morgan. She has been very upfront and easy to reach to , from initial interaction, explaining all the legalities, suggestions related to letting, even going beyond to help me sort certifications required prior to letting and taking interest in helping me sort everything in such short time. Her support has been exceptional during the entire process till tenants got the place. Would really recommend Abby and Connells !
Ranjan Β· 14 June 2023
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5/5
GoogleI have just rented a flat with the help of Connells in Leamington Spa. Beccy was brilliant and so helpful throughout the whole process- incredibly informative and quick to respond to any queries. Upon moving in, the property required some maintenance, and Naomi got this sorted for us so quickly, and even called to check it was fixed and that we were happy. She made the process of getting the issue fixed so easy and no hassle at all. Would definitely recommend Connells- brilliant customer service!! :) Thank you.
Teegan Β· 14 June 2023
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5/5
GoogleIts great experience dealing with Connells Estate Agents Leamington Spa for buying two properties. We had wonderful experience with Connells. This is the second property we bought through them. The whole team at Connells Estate Agents Leamington Spa is very supportive. We especially thank Lucy, Julie and Shaun for making it happen. A big thank you for your efforts and very hard work in getting completion this property literally at the last moment. I understand it wasn't an easy task to get it completed. You made it possible. It was a very frustrating and anxious moment as the mortgage offer deadline was approaching fast and things were not very clear. At last, everything was sorted out. We will do business again with Connells Estate Agents Leamington Spa.
Dr Β· 14 June 2023
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5/5
GoogleItβs a fantastic experience with Connells! I would highly recommend Connells if anyone need to find a property. Irine is the best agent I have met so far. Nice, kind and understand what I need.
Kieran Β· 14 April 2024
Agent replied Β· 13 June 2024
Thank you Kieran for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe had an amazing experience buying our first home with Connells Leamington. Big shout-out to Lucy Hopwood (branch partner) for helping us on our journey. We are so happy that we got to work with her. She was always available to answer calls and emails and her responses were super quick. Hands down the best customer service ever. I would highly recommend working with Lucy. She made the whole process smooth and easy by doing all the hard work.
Also, a huge thank you to our mortgage advisor Jatinder Randhawa, for making it happen. Overall they have the best professionals at the branch who understand customer needs. Great service!
Baskar Β· 30 May 2024
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review and your kind words Baskar. Kind regards, Lucy, Customer Relations.
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5/5
GoogleA had a great experience buying my flat through Connells Leamington. Samantha Tabone kept me informed throughout the process. Many thanks
Ed Β· 20 November 2024
Agent replied Β· 11 December 2024
Thanks Ed for the wonderful 5* review and considerate comments regarding your experience with Samantha and our Leamington Spa branch. Best wishes, Lucy, Customer Relations.
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5/5
GoogleNaomi was a great agent who handled my lease. She is very friendly and patient.
I was out of town and she was very attentive to helping me.
All arrangements were smooth. Highly recommended.
Ten Β· 14 April 2024
Agent replied Β· 13 June 2024
Many thanks Ten Chow for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
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1/5
GoogleUnfortunately they are good only till you sign the contract after that zero help for your any problem , difficult to take answer to your calls and emails and zero assistance when you need to renew contract
GK Β· 16 November 2025
Agent replied Β· 16 April 2026
We apologise for any inconvenience you experienced during your contract renewal process. We are committed to providing excellent customer service and will work to improve in this area. Thank you for bringing this to our attention. Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Maggie, Customer Relations.
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5/5
GoogleI recently finished renting a property managed by Connells and had a very positive experience. Connells did everything efficiently and quickly dealt with the one minor maintenance issue I had.
Tim Β· 16 January 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We strive to provide efficient and speedy service to all of our valued clients. We're glad you had a positive experience with us. Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe boiler in our property has problem recently and I reported to Lily Crosby.
She is very kind and very helpful.
She made a prompt reply and found a electrician to check and sort the problem soon . Thank you so much Lily.
Fong Β· 18 August 2023
Agent replied Β· 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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