Trusted Agent profile · Larkfield
★★★★★
616 reviews across 4 platforms
The Inn House, 777 London Road, Larkfield, ME20 6DE
Simon Miller and Company's office in Larkfield, at The Inn House, is rated 4.7 out of 5 across 616 reviews on four platforms, including 204 Google reviews rated 4.5.
204
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
401
Reviews on Trustpilot
Business-wide
Every review we hold for the Larkfield office, from every platform, shown as written. First names only.
5/5
TrustpilotSIMON MILLER WEST MALLING
SIMON MILLER WEST MALLINGAfter a sub-standard experience elsewhere for four months it was a pleasure to meet Kelly and receive a totally professional, efficient service, so much so that our vacant property was relet promptly to an ideal client without the need for any advertising! Tony and Hayley were also well informed and helpful whenever necessary. I have no hesitation in recommending the team at Simon Miller West Malling.Thank you. Peter Lewis-Jones
5/5
GoogleHaving just had to move home this is experience was made so much easier by Simon miller .The larkfield branch have been so helpful and so considerate it's made me feel at ease Sandra Walters from the letting side has been absolutely amazing and has guided me through the something that could if ruined my life I was treated with respect and the kindness shown made the whole experience easier Moving home can be the most stressful time of anyone's life but I can highly recommend Simon miller as there service is second to none and I for one would never use anyone else Thank you all so very much I love my new home and will never be able to say thanks enough X Mrs Lynda punyerPositiveProfessionalism
Thank you for your lovely comments regarding the service received from Sandra and the Lettings team. We sincerely hope you are happy in your new home.
5/5
TrustpilotSimon Miller Paddock wood
Simon Miller Paddock wood, outstanding service from Patricia and the team.Gave 100% to make our purchase as smooth as possible, would recommend and I would go with them again for purchases and sales. Thanks all in the Paddock wood branch.
On behalf of Patricia and her team, I would like to thank you for taking the time to leave such a positive review of the service provided by our company. I hope we get the opportunity to help you again in the future.
4/5
GoogleI was managing my property myself until my last tenant left in 2020. I then decided to try Simon Miller and have to say that apart from one small problem which was quickly solved it has been a very positive experience so far and has relieved me of a lot of worries. The team of Sandra, Lindsey and Charlotte have been extremely friendly, helpful and professional. They are always happy to answer any of my questions and have found new tenants for me very quickly. Highly recommended.
I'm pleased that despite one small problem you were generally very pleased with the service received and would recommend our Lettings team to others.
5/5
TrustpilotSuperb customer service
Simon Miller in Maidstone were the agents who sold us our new house. From day one they were attentive and responsive. Nothing was too much trouble and we received first class service. I have no hesitation in recommending them, and wish to make special mention of Jeremy Bancroft and Wasim Amir, who went beyond the call of duty on several occasions dealing with our enquiries.
5/5
TrustpilotI marketed our property with the local…
I marketed our property with the local Barming office of Simon Miller, very efficient and professional service throughout from initial marketing to the actual move date. I would highly recommend Wasim, Gemma and Elliott.
Wasim and his team will be delighted to see you have taken the time to leave a 5 star review relating to the service received. We wish you all the best for the future. Kind regards
5/5
TrustpilotTony Haskins and team recently dealt…
Tony Haskins and team recently dealt with the sale of out family home . We’d lived in the property for many years . Now my children are adults and steering their own paths I decided it was the right time to sell . The team were mindful that the house had been a family home and I was impressed with their professionalism and sensitivity.
5/5
TrustpilotFrom beginning to end the staff at…
From beginning to end the staff at Simon Miller Maidstone were very kind, professional & thoroughly on the ball. A special mention for Raegan, who went above & beyond for us. Cannot recommend Simon Miller & their staff enough.
I am pleased you felt the service experienced from the Maidstone office warranted you taking the time to leave us a 5 Star review. I will be sure to pass on your special thanks to Raegan.
5/5
TrustpilotRentals Team = 5*
Rentals TeamI’ve rented a property through these guys for 3years now and very recently they really provided great value to myself and the tenants when the hot water system failed. Although the fix was delayed because of other factors in these challenging times the team at Simon Miller Rentals were terrific. Thank you Lyndsey and team for all your efforts and prompt communication. Cheers, MT
5/5
TrustpilotExcellent service and support
We asked Simon Miller and company to sell our house - we bought it a few years ago via them and found their service to be excellent.We had a number of viewings as soon as the house was put on the market and the staff at Simon Miller carried out all of them. They were careful to check that all the viewings were convenient and made sure that they were carried out using COVID safe guidelines.The sale was not an easy one as our buyers had problems with their buyers but the Simon Miller team stayed focused and made sure that the issues that arose were overcome and that the sale took place. They kept us fully informed and reassured us when any problems came up.All the staff we dealt with were good but I would have to mention in particular the manager, Wasim and his colleague Jeremy for their expert and patient help and support. We would recommend Simon Miller to anyone in the area and would use them again without question.
Thank you for entrusting us with the sale of your property! The Maidstone team have varying levels of experience but each staff member is committed to offering great service. I'm delighted to hear this was your experience on this occasion. Please recommend our services to friends and family. Thanks
5/5
TrustpilotExcellent
Excellent, professional, courteous and efficient service and a special thank you to Wasim and Shirley who went above and beyond on the sale on our property. We highly recommend Simon Miller estate agents
Thank you for taking the time to leave such a positive review regarding the service received from both our Maidstone sales office and sales progression department . Furthermore, I'm delighted to hear you will be recommending our services in the future to others.
5/5
TrustpilotSimon Miller has changed our lives.
After 6 months with purple bricks, we saw the light and gave Jeremy a call, having never sold a house before let alone my parents home of 42 years I was trying to climb a ridiculous mountain, I thought not possible. But with Jeremy's experience and guidance, and Shirley's never ending commitment in sales progression, we have moved to the house most suited to mum and dad, our lives are easy now because of you! Thank you is not enough
Hopefully we have proved that Estate Agents aren't all the same. We pride ourselves on offering exceptional service and Jeremy does everything possible to keep his clients updated throughout the buying and selling process. We hope your mum and dad are very happy in their new home. Thank you.
5/5
TrustpilotWasim and Paige
Arranging to sell a property can be stressful; arranging to sell a property of a deceased loved one is even worse. Wasim and Paige have made that task a whole lot easier. From the initial viewing to actually marketing the property, the experience has been great. They have relieved us of any worries and just get on and do their job, in a very professional manner. It is also encouraging that whoever you speak to in the office, the back-up team are all aware of the property and to whom they are speaking. Communication is second to none. Thank you.
The Maidstone team are all experienced individuals who understand the importance of strong communication. Every staff member makes it their business to know what is going on within the office. This gives assurance and confidence to our customers in what can be a stressful process. We're very grateful to you for giving us the chance to assist you on this occasion. Thank you.
5/5
TrustpilotA first-class effort all-around...
We had a great experience purchasing our new home with the team at Simon Miller. Paige took the time to fully understanding our purchase criteria and she proactively contacted us as soon as they'd receive instruction on anything suitable. Wasim quickly resolved any points of possible contention and was helpful and contactable throughout the process. I was also impressed with Richard in their Sales Progression Team as in the days leading up to exchange, he was always the most informed of all the agents in the chain - much more so than those handling our sale - and was instrumental in concluding matters without delay. A first-class effort all-around and I expect we'll use Simon Miller if we decide to move in the future and in the meantime I've no hesitations in recommending them to friends and family.
What a fantastic endorsement of our company. A First Class effort all-round!Thank you so much for taking the time to write your review. We sincerely hope you will be happy in your new home and look for to working with you again in the future. Kind regards
5/5
TrustpilotJust purchased a property through this…
Just purchased a property through this agent and I can confirm from the 1st telephone enquiry to the completion date they were professional and knowledgable. Special mention to Wasim who was always available whenever a question needed answering. I would certainly have no problem recommending this estate agent.
5/5
TrustpilotHard work and good support.
Wasim and his team worked really hard to sell my house. It’s a nerve racking experience but the team were very reassuring and helped me keep my cool. I’m so glad I chose them.
Thank for your kind words regarding Wasim and his team. They will be delighted to see that you took the time to leave them such a positive review.
1/5
TrustpilotAvoid like the plague
Avoid like the plague. Unprofessional and amateur staff from bottom to top.Accepted my offer and should’ve been removed from the market. I received confirmation of acceptance from the seller but yet 3 days later they reversed the decision asking for more money beyond an already increased initial offer. This was after I had provided proof of deposit; in excess of what was required, and what a coincidence it was only after this, more money was requested! The staff lead you into a false sense of security, outlining their protocol as interested parties should submit first and final offers from the outset to avoid bidding wars yet almost immediately after I had my offer accepted, I had a barrage of calls and emails asking for more money due to a rival offer!Seriously think before engaging and I’d recommend to purchase with other agents.
I'm sorry to hear your experience was not a positive one. I understand we have attempted to discuss your concerns with you directly but you declined engage further with our company.We have systems and processes in place which ensure all offers are dealt with fairly and transparently. We have a formal grievance process which would allow us to fully investigate and hopefully resolve your concerns. I would have hoped that would have been the most appropriate course of action in the first instance.
5/5
GoogleTony and team were excellent through the process as both the agent for my property and the one we brought. Great communication throughout and his experience is clear to see.
5/5
TrustpilotHeadcorn branch have so far been excellent!
We are buying through Simon Miller Headcorn branch and so far they have been excellent. We are getting weekly phone calls to keep us update with both the property we are hoping to purchase and also the properties above us in the chain. I am sure that this will continue to be the case throughout the process and can only describe them as being very proactive and on the ball. Obviously a long way to go yet until we complete (fingers crossed) but so far, so good.
Every effort is made to keep customer informed throughout what can be a very stressful time. I appreciate it is early stages but sincerely hope your purchase goes through smoothly and swiftly. Thanks for leaving a 5 Star review!!
5/5
TrustpilotFirst time buyers such a wonderful experience
We first contacted Lucy with regards purchasing a property, Contact was exceptional and arranged things very swiftly. Moving in very soon and incredibly excited. Lucy was able to help guide and advise us along the way, a true testament and so wonderful to have someone so helpful. The process was less stressful than anticipated this was all success due to the continuous communication, time and effort put in by Lucy.
5/5
GoogleMy partner and I worked with Sandra after finding a place we loved. She was a massive help to both of us, answered any questions we had, and made sure we were always in the loop. As first time renter's, we were in the dark at the start, but she did everything she could to help. Would definitely recommendPositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotLarkfield branch
Andrew, Molly and the team have been brilliant throughout our time with them.We have sold our house twice throughout the Covid year and within 10 days both times. This was all due to their great dedication to sell our house from the moment the photos were taken, getting people through the door and updates after every viewing. I would recommend them 100%.
5/5
TrustpilotExcellent Service
Jeremy and the team at Simon Miller have done a fantastic job in selling our property. They marketed it really well, we had numerous viewings and sold very quickly. The team were friendly, professional and I wouldn’t hesitate in recommending their services.
5/5
GoogleGreat estate agents, Sandra has been lovely to work with in answering our questions and setting up the property viewingsPositiveResponsiveness, Professionalism
The Lettings team are extremely professional and are always on hand to answer questions regarding our available properties or the application process itself. Thanks for leaving us a 5 Star Review.
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