Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
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5/5
GoogleI want to thank all of you so much for all you have done over the last few months in helping me with the sale of my house and so much more in your advice, guidance and support.
You have all been so attentive, caring, and thoughtful, continually kept me up to date with how things were going. You helped keep the stresses and strains at bay.
I canβt thank you enough.
Daranee Β· 3 August 2025
Agent replied Β· 2 September 2025
Hi Daranee, thank you so much for taking the time to leave a review. I am so please to hear that the team were able to help, guide and support you through your sale. All the best in the future :-)
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5/5
GoogleJDG is an outstanding estate agent to work with. Over the course of two years they both let and sold my property and every member of the team was excellent. When the house was put up for sale, I was especially impressed by the detailed notes that were entered onto the system after every viewing - making it possible for other members of the team to share and pass on information quickly. It was great to get these regular updates. Care was also taken in marketing my property which was essential given that it was a very old cottage (buiilt 1692) that wouldn't appeal to everyone. The advice I received from Michelle and John Gallagher regarding how to proceed - including when to put the property up for sale - was invaluable and I was happy to proceed on their frank and honest advice at every stage of the process. It was no surprise to me that the company won the 'Estate Agent of the Year' award and I shall continue to recommend them to my friends in Lancaster.
Lynne Β· 12 July 2022
Agent replied Β· 7 June 2023
Hello Lynne - Thank you so much for your kind comments and also your review. It was a pleasure working with you. I loved your cottage and it's fab garden and all the quirks that come with owning and selling an older home!
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5/5
GoogleMy experience with JDG was somewhat easy and I was confident in them doing the job we wanted them to do.They explained everything from start to finish and was true to their plan of things.
Would use them again most definitely.
Thanks to the team π
Pamela Β· 24 March 2026
Agent replied Β· 14 April 2026
Hello Pamela, its always great to have a plan and its great to hear that everything went well and kept to that plan! Really pleased to hear of your good experience and it would be a pleasure to work with you again. All the best.
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5/5
GoogleFab-u-lous !
Definitely a 10 out of 10 !
On the market on the Friday afternoon for Β£10k more than other valuations, eight viewings booked and a full asking price offer made by the second viewers.
So on and off the market in just 4 days with completion 11 weeks later.
Michelle and her team were the epitome of professionalism - a little more expensive than other agents but well worth it, they paid for themselves three times over !
Will use them again most definitely.
Jakki Β· 7 June 2022
Agent replied Β· 7 June 2023
Hi Jakki - Thank you ever so much for the fab review. You had a great home and what you did with the kitchen was fab. I'm just glad that our marketing formula works and got you such a great result. It is what we are here to do! Hopefully we'll see you again on the next project :)
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5/5
GoogleWe sold our house through JDG, and are in the process of buying an apartment through the estate agents.
Through the whole process, communication has been excellent, and the teamβs willingness to help, and facilitate a smooth as move as possible has been second to none during very difficult times.
Their website is easy to navigate, and the team respond positively if youβre having a wobbly day.
We could not recommend JDG in all aspects of selling, buying or letting.
Currently, we are renting our apartment until completion, and there was an issue with the hot water. The issue was dealt with efficiently and affectively the next working day.
Thank you Team JDG!
Philippa Β· 7 June 2022
Agent replied Β· 7 June 2023
Hi Phillipa - what kind lovely words, I think through your moving journey you';ve dealt with all of us now, from me at the valuation, my colleagues for photos and viewings, John and Louisa for getting the sale agreed and completed and now the lettings team!
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5/5
GoogleI have known John and Michelle since they stated their business many years ago now, I have used JDG a couple of times to sell my house but tried someone different and cheaper this time (that was a mistake) they say you get what you pay for and I did, very little response from the people I chose to sell with after a sale was arranged.
Fortunately for me my sales progression assistant on the bungalow I was purchasing from JDG was Louisa Jones who has worked extremely hard in finding out required information further down the chain liaising with my solicitor and then keeping me updated.
Due to Covid restrictions when David showed us around the property he left us to view the house on our own and kept his distance at all times and never removed his mask he answered any questions we had later when we were outside in the open, again very professional.
If you are thinking of selling I would recommend you have a chat with JDG before making a decision to use a different agent.
A big Thank You to Louisa and all the team at JDG for everything
Keith Β· 7 June 2022
Agent replied Β· 7 June 2023
Hello Keith and Val - thanks you for your kind words. It means alot. You've bought a great home and I love the views. I'll pass on your comments to Louisa. Sadly your issue with your agent isn't unusual but thankfully Louisa knows how to keep things moving forward. She's ace isn't she! Have a fab Xmas and should you ever decide to move again, please just give John or me a call! Have a fab Xmas, Michelle x
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5/5
GoogleI have worked with John and Michelle on a professional level for many years, however I have never dealt with them personally. I chose JDG to deal with our sale, and was extremely impressed with the service from valuation to completion. Our property sold on the first day of marketing, and Michelle found us the perfect property to purchase. The transaction was smooth from beginning to end, and we are grateful to John, Michelle and the team for assisting with this. We are very happy in our new home and would not hesitate to recommend JDG to friends and family moving forwards.
Olivia Β· 7 June 2022
Agent replied Β· 7 June 2023
Hi Olivia - Thank you for such a glowing review and also using ourselves as I know, you know all the agents first hand! I'm just so glad we could help and that we found the perfect home for you. I knew straightaway when I saw it, it had your name all over it!! Catch up soon x
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3/5
GoogleNegative reviews are as important as positive ones. I had an incredibly poor experience with JDG and in some ways feel the service I received was nearer to one star, but I also recognise that there are some lovely hardworking people in the β¦
Melanie Β· 14 March 2026
Agent replied Β· 14 April 2026
Thank you for taking the time to leave your review. I am genuinely pleased that you have now successfully sold your home and hope your move has gone well. β¦ More
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5/5
TrustpilotNavigating the process of selling and purchasing
For the first time in 42yrs JDG navigated us through the stresses and eventual joy of completion. A special shout out to Louisa who kept us briefed throughout. Thankyou to other team members who all pulled in the same direction to achieve our sale. Many thanks and we wish you continuing success.
Tony Β· 16 July 2025
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5/5
GoogleIβve bought with JD Gallagher and Iβm now selling with them
They are one of the most professional teams I have worked with.
Selling/buying a house is frustrating but these guys make it easy and a simple process.
They respect your views and wishes on how you would like your house presented and offer one of the best services.
I can highly recommend working with Michelle and her team. Plus once covids disappeared I want to try out their new coffee bar!
Chris NicholsonPositiveResponsiveness, Quality, Professionalism
Chris Β· 25 August 2021
Agent replied Β· 7 June 2023
Hi Chris - thanks for your kind words. You have a beautiful home. I'm not surprised it had so many viewings and offers. And you are more than welcome at our coffee bar, hopefully by then the garden will be finished too :)
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5/5
GoogleI am very happy with the service received from JDGβs, they were very sensitive & respectful to our needs when arranging to put my late parents home on the market. I found them to be informative, professional, helpful & friendly throughout the process & would not hesitate to use them again, special thanks to Louisa 5*.
Julie Β· 24 May 2025
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5/5
GoogleWell what can I say? Service was excellent from the first point of contact to the very last! Before listing our property I always knew deep down JDG would be the ones we would choose. I have heard nothing but good reviews about them and they didnβt disappoint. Thanks to all at JDG for selling and buying our homes with you! Amazing 5* service!
Rochelle Β· 3 August 2025
Agent replied Β· 2 September 2025
Hi Rochelle, that you for such a lovely review and for the 5 stars! I am really pleased we were able to meet your expectations and get your property sold. All the best in your new home.
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5/5
GoogleLouisa and the team at JDG were very professional in helping us sell my mothers property - she kept us well informed as to where we where with the sale and everything else we needed to do.
Peter Β· 27 October 2024
Agent replied Β· 10 November 2024
Thank you so much, Peter, for your kind review!
Weβre delighted to hear that you felt well-informed and supported throughout the sale process. Louisa and the team here at JDG are so pleased we could assist you in selling your motherβs property smoothly. If thereβs ever anything else we can help you with, please donβt hesitate to get in touch. Wishing you all the best, and thanks again for choosing JDG!
Ps. You might also be pleased to know that your buyer loves it at Spinners Court, especially being so close to the canal :)
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5/5
GoogleSuperb service from an incredibly professional team. Efficient systems in place to ensure each step of the process is as smooth as possible. From listing to completion took just 5 months. Michelle and Johnβs expert advice meant that we sold our house for its maximum value and Louisa provided constant support throughout the process. I would most definitely recommend JDG to friends and family and will certainly return next time we sell!
Benjamin Β· 14 April 2025
Agent replied Β· 2 May 2025
Hi Benjamin, thank you for your kind words and for taking the time to leave a review. I am really please to hear your were happy with our service and that your home sold sold in such a great time! All the best
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5/5
GoogleGreat estate agents. I am very pleased with the whole process- from the initial valuation (no heavy pestering pressurising phone calls afterwards like another agency) right through to the house sale completion . Even after that , when I had β¦
Magz Β· 14 February 2026
Agent replied Β· 14 April 2026
Hi Magz, it is always great to read such a lovely review. We pride ourselves on good, honest customer service. No pushy tactics, just being there when you need us and helping you through the process with the team's expertise. All the best moving forwards
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5/5
GoogleWe have used JDG twice to sell for us. The first sale went really smoothly it has to be said. It was in a sellers market. Louisa was great to work with once we had accepted an offer. Great communication.
The second sale was in a trickier market, but we accepted a reduced offer and all went OK until the buyers pulled out with 4 days to go. Stressful is an understatement. But we devised a plan B, and the calm approach of Michelle and John helped us to have faith in the process. We popped a new roof on the house and the second sale went through brilliantly. Louisa, again working really well at keeping all involved, informed and all calm. Acceptance of offer to completion, 23 days! Phew.
I am sure we will go down the same route if we sell again. Thanks guys.
David Β· 27 March 2024
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5/5
GoogleWe bought and sold properties with JDG over the last 12 months or so. There are always ups and downs, but JDG always kept us updated and fought our corner when things got tricky. Louisa is a calming influence who you can trust to make things as stress free as possible. We would recommend them to anyone.
Richard Β· 21 March 2025
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5/5
GoogleJDG are an award-winning estate agency for a reason! I could not have been happier with their service, which was impeccable from start to finish. I had been looking for a property in central Lancaster for a year and was getting desperate. When I saw the house I now own, online, they pulled out all the stops to get me a viewing asap and I put an offer in on the same day. They were always very quick to respond to any queries or requests. Their advice and recommendations were excellent. They are lovely people. They went above and beyond, in my opinion, and I felt in very safe hands. Thank you JDG! It goes without saying that I wouldn't hesitate to recommend you! Grace x
Grace Β· 14 December 2024
Agent replied Β· 28 December 2024
Hi Grace - Thank you so much for your kind words. I'm so happy you found your perfect home, in a superb location and so easy for work for you. Johns been telling us all about the square pizza, we'll be checking you out in the New Year! Happy Christmas in your new home x
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5/5
GoogleI couldn't be more happier with the JDG service that I got when I sold this year . It is the best in the business and class. Everything from initial instructions, pricing , advise , appointment and offer management were delivered effortlessly and with great customer focus. It made it all easy and seamless. What lovely people. The communication was on point at all times with tech supporting it although I loved the personal touch and regular calls . From Director to call handling staff and all the office team absolutely 5 star all round . Thank you . Its been a pleasure working with you all , your service is best in class . Thank you . Highly recommended
Lynn Β· 6 December 2024
Agent replied Β· 28 December 2024
Hi Lynn
Thanks for your review and such lovely kind words. It only feels like last week I was stood in your property and we were planning the best way to market the property and what jobs should be done in order to maximise the price!
I'll pass on your lovely feedback to team but also thank you to you for trusting us!
All the best for Christmas
~ Michelle & John x
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5/5
GoogleMichelle and her team are super professional and efficient. We are extremely happy and impressed with the service and advice provided. They helped us put our property back to the market after 6-month long haul waiting with another agency, and the offer was received and agreed over the asking price within 48 hours and the sale was completed in 4 months. Thank you ALL again!
Yu Β· 9 November 2022
Agent replied Β· 7 June 2023
Thank so much Yu. I knew your home would sell, it just needed the marketing tweaking. Thank you for trusting and believing in us. So many people believe that estate agents are all the same, but they aren't at all.
Have a fabulous Christmas
Michelle x x
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5/5
GoogleWe sold our house with Jd Gallagher and was sold within a matter of days.
Louisa at JDs was excellent, she kept us informed every step of the way and found this to be very helpful.
I would recommend JD Gallaghers service and would like to take this opportunity to thank Louisa as she was brilliant in doing her job.
Cheers
Chris and Tracey
Chris Β· 9 December 2022
Agent replied Β· 7 June 2023
Hi Chris and Tracey
Louisa is our secret weapon, ensuring that once a buyer is found, everyone is kept upto date as the conveyancing goes through! I'll pass on your kind words to her
Best wishes
Michelle
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5/5
GoogleItβs officially complete - our first home is sold! Canβt thank the JDG team enough - people say selling a house can be one of the most stressful experiences, but JDG have made it totally painless. Michelle took the time to get to know us and think about how to market the house... it clearly paid off because it sold, for our full asking price, after the very first day of viewings. Cassie and Darren kept us up to date through the whole process and were absolutely lovely to deal with. Itβs a shame weβve moved away from Lancaster because we would definitely be choosing to work with them again if we could!
Rosie Β· 8 June 2019
Agent replied Β· 7 June 2023
Thanks for taking the time to leave such a lovely review. Your home was fab and you were both great clients to work with. I'm still wanting a bench like yours! Hope you find a great agent in Liverpool to work with and if you ever plan to return - I'll still be here :)
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5/5
GoogleJDG couldn't have been better. Their communication before, during and after the sale of my property was absolutely flawless and they went above and beyond at every opportunity. Thank you so much.
Yosty Β· 24 March 2026
Agent replied Β· 14 April 2026
Hey Yosty, thanks so much for the great review. I am so pleased the team where able to help with your sale throughout your journey. All the best
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5/5
GoogleJDG sure are a 5 star company. Nothing the Sales Department and the Rental Department. Craig has taken the responsibility to help secure for my son a tenant for his purchased from JDG flat and Craig has demonstrated to me, a Landlord in Cheshire, as being a genuine professional at what he does as a letting agent. I highly commend his professionalism and care toward securing the right tenant for our son. Well done JDG you have great staff and a fabulous infrastructure.
Anomonous Β· 15 October 2024
Agent replied Β· 22 October 2024
Hi T
Thanks for your kind words. We look forward to our continued working relationship. Iβll pass your kind words onto Craig in the letting team
Best wishes
John & Michelle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.