Every review we hold for the Lancashire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst experience ever!! The staff are absolutely unprofessional after making an major error with with having two buyers on one property the manager sue did not even want to speak to us no explanation had been given like the reviews beneath state i would have given -1 for customer service there had been no contact what so ever on the rejection of sale and our poor solicitor had not been advised to stop further proceedings if we did not book a viewing and end up at the house we would not have known of the other buyer even existed.. over all poor illmanered staff buyers beware especially first time buyers like our selfs very disappointed!!
N · 14 June 2019
Agent replied · 12 June 2024
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk Kind regards, Tracey
★★★★★ 1/5
Googleabsolutely shocking, gave a offer for a house over 3 weeks ago kept ringing them they kept me on the edge, today rang them they told me they got a higher offer today if you give a higher offer we will definitely accept today wow these guys a crooks, I should have known better after reading the reviews, still gave them benefit of doubt but these guys are pure crooks totally unprofessional stay away from them won't be surprised if the didn't them the owners about the offer in the first place, if you do deal with them (whice is not recommended) communicate via email.
Yasin · 14 June 2019
Agent replied · 12 June 2024
Hi Yasin, I am sorry to read that your expectations were not met, all feedback is taken seriously, can you therefore please email the full details to review@countrywide.co.uk and they will be investigated. Kind regards, Mark
★★★★★ 1/5
GoogleWould leave 0 stars if we could! We were selling our house with them, never again and would not recommend to anyone! Staff, especially the manager, is very rude, lying and manipulating, and, constantly ignoring emails! They were very rude to our buyers as well.. bizaar, how manipulative and cheeky these people at Bridgfords can be!! We almost lost our buyers after some lies, (we know that because we stayed in touch with our buyers who came to our house for a chat after Bridgfors refused to give our phone number and told some lies too, they didn't want to loose our house so they came to us personally to check if the things Bridgfords told them are true), we nearly pulled out ourselves as we got so fed up at some point to be treated like a dirt by these people that we pay huge money to simply sell the house!!
Ano · 14 June 2019
Agent replied · 12 June 2024
I'm sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk Kind regards, Tracey.
★★★★★ 5/5
GoogleAbsolutely stress free using bridgefords at Blackburn well recommended great team would like too thank Lorraine and sue thank you very muchPositiveResponsiveness, Quality, Professionalism, Value
Jake · 13 June 2021
Agent replied · 12 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRadicals service, I been waiting 3 weeks my offer (asking price ) to be accept then "someone" offer more apparently with no any proof and without nobody to contact me , then I was told yesterday "if you offer the same we will advise the seller to accept your offer, then today I was told I have to offer more and when I ask why they become rough and shut me the phone !!!! HORRIBLE HORRIBLE HORRIBLE
Be careful they are trying to keep you waiting until they get more money (more commission)
Ivon · 14 June 2018
Agent replied · 12 June 2024
Thank you very much for taking the time to leave us this feedback. I'm sorry to hear that this was your experience but I do appreciate your comments as these have been passed on to the Regional Performance Manager to address with the branch. If you would like to discuss this in more detail at all please email us at review@countrywide.co.uk. Kind regards, Sarah
★★★★★ 5/5
GoogleMy partner & I are first time buyers, and largely have no idea what we're doing. From our first viewing to the legal stages Bridgfords (Blackburn) have been amazing. Sue showed the property. She had great local knowledge, was enthusiastic …
Patrick · 17 April 2024
Agent replied · 12 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently sold our apartment through Bridgfords in Blackburn. We live in Wales and needed a proactive reliable estate agents to sell our property. Sue, Lorraine and all the team at Bridgfords were excellent. Nothing was too much …
Steve · 17 April 2024
Agent replied · 12 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Lorraine and her team for making the sale process smooth and fast.
They were always there to answer your queries and chase the updates. We hope to do the business again. Many thanks
Arjun · 13 June 2023
★★★★★ 5/5
GoogleBridgfords were tasked with selling our landlord's house, whilst we were still tenants. They showed incredible respect and patience during the whole process and made me feel much less anxious. I cant praise them enough for how they handled both the sale and fitting viewings around our schedule. Thank you so much!
Natalie · 13 June 2023
Agent replied · 12 June 2024
Wonderful to read your comments and glowing 5* review! - Best Wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI've been delighted with the ongoing process of selling my late mother's bungalow; from the word go (initial valuation) up until now (sale agreed, subject to contract), the service has been personal and helpful, with plenty of good advice (for instance whether to accept an offer, or to hold out for something more!). I feel I've been "kept in the loop" at every stage. Highly recommended.
Michael · 13 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 1/5
GoogleMore interested in selling you a mortgage than helping you buy a house. "The seller wants more money... come to our office so we can do a mortgage review and help you get a better rate for a higher purchase. Without this you cannot even view the house" avoid like the plague. I am a cash buyer. They would have known if they asked. Stupid and commission driven as opposed to service driven.
Anon · 14 June 2018
Agent replied · 12 June 2024
I am sorry that you were unhappy with your experience. If you would like to explain and discuss any issues or concerns please email me at review@countrywide.co.uk, as we are always trying to identify ways we can improve. Kind Regards.
★★★★★ 1/5
GoogleAbsolutely terrible . Their solicitors have dragged the exchange on to the point we are month past agreed completion dead line and now facing more costs and possible homelessness cause I have to be out this property at end of this week . Never ever go with this agency ever they will take your money and cost you nothing but more money and time . As it continues I am utterly stuck with no end in sight as these abstract lute scam artists have held up the process for so long it is now costing the seller aswell as myself money every month. I repeat never use these slum agents ever . They will take your money and put you through stress ,financial quigmire and pretend like they never heard from you previously when you finally get one of the on the phone .
Alex · 13 June 2023
★★★★★ 5/5
GoogleExcellent team very accommodating special thanks to Sue Lorraine and Brian
June · 13 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have only dealt with the sales team and have sold many properties using Bridgfords. I have to say the team that I dealt with including Jessica, Zahid and Nick are absolutely fantastic. Their advice is always spot on and they have secured excellent sales for me. They are professional in every respect, responsive, realistic and pragmatic.
Zulfiqar · 13 June 2021
Agent replied · 12 June 2024
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLorraine and Sue have done a fantastic job at bridgfords selling my property keeping me well in formed and up to date and advising me on a difficult sale I would recommend bridgfords of blackburn and would have no hesitation of using them again thankyou very much
Dave
Jayne · 13 June 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been so happy with my experience with Bridgefords & inparticular Sue. I had viewings booked in before my house was live on the website & it is currently Sold Subject to Contract in less than 1 week at £5k more than expected.
Sam · 13 June 2022
Agent replied · 12 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRang twice over two days no one to answer the call or to call back
Naeem · 23 July 2024
Agent replied · 24 August 2024
Hi Naeem Mohamed, we apologize for the inconvenience you experienced trying to reach us. Please contact us at review@countrywide.co.uk so we can address your concerns promptly. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend Bridgfords, Blackburn branch. They recently handled a house sale for me. The teams professionalism and customer service were exceptional, very reassuring at what could otherwise be a stressful experience. They were …
Andrea · 17 April 2023
Agent replied · 12 June 2024
Thanks Andrea for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlehighly recommend,very friendly and helpful. my grandson was buying his first home, and they went above and beyond to help
Lorraine and Joanne even replied to his calls on their days off.
Elsie · 13 June 2023
Agent replied · 12 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Brian, Lorraine and the rest of team. Very helpful and great communication
Mohammed · 13 June 2023
★★★★★ 5/5
GoogleBridgfords had buyers lined up to view my house even before it went onto Rightmove. We agreed an offer within 2 days of signing up. The staff are both professional and friendly. Would highly recommend.
Kelly · 13 June 2022
Agent replied · 12 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent experience with the team at Bridgfords. From the initial valuation through some fantastic pictures and 360 tours, to arranging and conducting viewings. We have been very impressed with the quality and level of customer experience so far.PositiveResponsiveness, Quality, Professionalism
Stuart · 25 August 2021
Agent replied · 12 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrian showed us round a property today and must say he was brilliant. Really informative and chatty, was a refreshing experience rather than someone just saying hello, let you walk round then goodbye.
Thomas · 13 June 2022
Agent replied · 12 June 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBridgfords were very good. I would certainly recommend them.
Christopher · 17 April 2024
Agent replied · 12 June 2024
Many thanks Christopher for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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