Bridgfords Lancashire reviews

★★★★★ 1/5

Google

Worst estate agents in Blackburn, avoid at all costs. My husband had a 10:30am viewing, arrived at 10:34am, and nobody from Bridgfords showed up. When he rang the branch, the manager Sue was unbelievably rude, dismissive, and completely unprofessional. Instead of apologising, she blamed him, said they “don’t get paid” to call clients, and even told him he should have been stood outside in the rain at the front door. Absurd. She then made inappropriate comments about her colleague being an “army veteran,” which in the context of her tone came across as very concerning. Coupled with looking at their Google reviews, it’s hard to ignore a pattern: the majority of people leaving bad reviews seem to have non-English or foreign names, and many describe similar treatment of being messed around. When you add that to Sue’s remarks, it strongly suggests there may be an underlying bias in how customers are treated. Rather than resolving the situation, she refused to send the agent back and told my husband he would have to rebook, despite the fact viewing slots should be 30 minutes. This wasted his whole morning and showed total disregard for both buyers and sellers. Lazy, rude, and possibly discriminatory. If you value your time, money, and dignity, stay away from Bridgfords Blackburn.

Rizwana · 13 October 2025

★★★★★ 1/5

Google

Avoid Bridgfords Blackburn at all costs. Avoid this branch at all costs. I had a 10:30am viewing, arrived at 10:34am directly outside the property, and no one showed. When I called, the branch manager Sue was extremely rude, blamed me, and even said they “don’t get paid” to call clients if something goes wrong. She then made completely inappropriate comments about her colleague being an army veteran, and told me I should have been standing outside in the rain at the front door, utterly absurd. Instead of sending the agent back, she told me I’d need to rebook because he was already at another property. This proves they have no regard for buyers’ time and certainly no interest in going the extra mile for sellers. If this is how they treat potential buyers, imagine how little effort they’ll put into selling your home. Completely unprofessional, lazy, and dismissive. I will be formally reporting them.

Raja · 13 October 2025

★★★★★ 5/5

Google

Megan at Bridgfords in Blackburn has been absolutely first class! She always went above and beyond to ensure we were well informed throughout the process. And she was very quick at responding to all our questions and enquiries. We couldn’t have asked for anything more from her and would highly recommend her. A HUGE thank you to her for helping us at every stage.

Rachel · 13 October 2025

★★★★★ 3/5

Google

Attempted to arrange a viewing, called a few times "no answer". Had to go to the office to arrange viewing. Put offer in requested to be informed if it gets rejected for an opportunity to revise if required, no calls recieved called multiple times for an update to speak to speak to some1 again no answer. Had to go the office again to put forward a revised offer and email in writing to make sure recieved by sellor. Offer accepted, waiting months to get the paperwork sorted. Completion date confirmed, went to the property 1 last time for the vacant property it still had furnature and rubish, asked the manager in person if and when this will be removed response was "seller cant remove it right now she not here is she!", fair enough but didnt have to answer in this manner. Had to wait another week or so as sellors paperwork wasnt in order which was wholey avoidable. As the buyer felt very much dissapointed with the months of delay overall costing me time, effort and money in opportunity loss. Seen other properties come on the market after this one with other estate agents, sold with all paperwork go through before this one finalised. I didnt know who i was being messed about by Managers attidude at the last minute after chasing for months was very much if you dont want it ill put it back on maket, and line up other offers which was dissapointing. On a more possative note the sale did finally go through, and although the telephone communication was hit and miss mainly miss at the start, the email comms from Thayf was better. This was just my experiance others may have had a much better one.

Asif · 17 March 2025

★★★★★ 5/5

Google

Purchased a property advertised by Bridgfords in Blackburn . The whole process was very professional. Megan kept me informed all the way through, she handled information requests from both sets of solicitors which resulted in a speedy completion. Thanks for making the experience a pleasant one.

Michael · 13 October 2025

★★★★★ 1/5

Google

As a potential buyer it is very difficult to get through to these estate agents. I have waited over a week for them to get back to me regarding a viewing for properties. They seem to be very adverse to picking up the phone or replying to email enquiries if you are looking to either buy or sell your property I would personally stay clear from this Estate Agent. In addition to this the re occurring theme of discriminatory behaviour is very off putting in the previous reviews as well.

Jessie · 17 January 2026

★★★★★ 5/5

Google

I have been extremely impressed with the professionalism of two outstanding estate agents who both work for Bridgefords Estate Agents in Blackburn. Our first interaction was with Brian. Brian showed us around a beautiful property for sale. Brian greeted us with a warm smile, and throughout the viewing Brian was friendly, caring, he went over and above his role to ensure I was comfortable viewing the property. We left the property so much more happier, not only because the property was perfect for us, but also because we had the privileged opportunity to have met such a friendly, professional, caring and accommodating estate agent Brian. Our next face to face interaction was with Scott from Bridgefords, Blackburn. Scott came to our home in order to complete a market appraisal, and speak to us with regards to putting our current property on the market. Scotts appointment at ours, was far from anything he had probably encountered before. However, Scott rose to the challenge and displayed professionalism and understanding throughout the meeting with myself. He then had to view our home on his own in order to appraise. Overall our experience with Bridgefords Estate Agents Blackburn has been one of excellence. Both Brian and Scott made me feel comfortable in their company, they did not pity or talk down to me (this I experience a lot!). Both were respectful and understanding. In the past few years we have dealt with many Estate Agents, and from personal experience I have to say Brian and Scott are both exemplary employees, a real asset to Bridgefords Estate Agents. We as a family, want to say a big “THANK YOU” to both Brian and Scott, for being their wonderful selves. I do hope that you both receive some sort of recognition from Bridgefords, for your brilliant work ethic, and being able to work excellently in any given situation 😊.

S · 19 May 2024

★★★★★ 5/5

Google

Fantastic service the whole way through selling our house from the Blackburn branch. From advertising the property to getting through sale. Sue and her team especially Lucy helped us all the way. Would highly recommend. Great communication. Thanks again for all your help 😃 …

Martine · 30 July 2025

★★★★★ 4/5

Google

AVOID GILSON GREY. No issues with the estate agents, but if they recommend Gilson Grey as your conveyancer, don't do it. I've never met a more useless bunch of "professionals". I've spent more than 2 weeks and 30 phonecalls trying to get someone to send in forms for my LISA deposit, a 5 minute task. Can't complete my purchase until then.

P · 17 December 2025

★★★★★ 5/5

Google

The team at Bridgfords Blackburn were excellent, especially Megan who was pro active and kept me informed of what was happening during my house selling process. I wouldn't hesitate to recommend them.

Dawn · 29 October 2025

★★★★★ 5/5

Google

I really recommend using Bridgefords when buying a house. We recently purchased a property and Lorraine has been brilliant from start to finish. We were informed throughout the entire process exactly what was happening and kept up to date - which was the solicitors job but unfortunately whilst we had a few issues, Lorraine ensured there was no stress and reassured us the whole way that she was chasing up solicitors on our behalf. She went out of her way to make sure things were getting done on both sides in a swift manner to avoid delays and answered all the questions we had. The day we got the keys, Sue went out of her way to drop the keys off to our house with a little gift box full of goodies and vouchers that we will definitely be using! It made the entire experience extra special and I truly appreciated their service.

Sahlah · 13 June 2023

★★★★★ 5/5

Google

Very happy we choose to sell our houses using Bridgfords in Blackburn. I highly recommend! They were excellent from start to finish. Bridgfords listed two of our properties for sale at the same time and got offers on both properties, on the same day and offers exceeded our expectations which was brilliant for us. They booked numerous people in for viewings on the same day which was very convenient. They always gave timely, detailed feedback from viewings and going forward the whole team at Bridgfords worked very hard for our family to ensure we exchanged and completed timely, I think going above and beyond chasing buyers and solicitors. The excellent communication from Bridgfords and the rapport we had established made the whole process a lot easier. Susan, Lorraine and Niamh were fantastic from start to finish.

Kirsty · 13 June 2023

★★★★★ 5/5

Google

Bridgfords were very helpful throughout the process of the sale of our parents home, especially Megan who managed the process from day 1. Will recommend.

Stephen · 13 October 2025

★★★★★ 5/5

Google

Bridgfords Blackburn sold both of our houses for us at the same time when we decided to buy a new build together. We accepted offers on both within a week of instructing Bridgfords to sell them. Sue and the team were great from start to finish. All we had to do was meet them at the property, fill in a few simple forms, produce some ID, give them a key and they did the rest. They always kept us informed throughout the sales process. Absolutely over the moon with the level of service we received.

John · 13 June 2022

★★★★★ 5/5

Google

I have been so impressed with the helpful and professional service from Lora, Lorraine and the team at Bridgfords. We are selling on behalf of a family member and had some concerns that we are quite a distance from the property. Lora put our minds at ease by not only her suggestions but also being true to her word and getting things moved along quickly, and we've been kept updated every step of the way. I would recommend without hesitation - thank you.PositiveResponsiveness, Professionalism

Derrick · 25 August 2021

★★★★★ 1/5

Google

Made an enquiry a few days ago on a property. Wanted to arrange a viewing, was told I will get a callback. Got a callback today and instead of arranging the booking, got told about 7 different ways I’d get charged if I got outbid on the property for different fees by Megan. Not even seen the house yet let alone make an offer. Not sure if the staff know how a house purchase process works if I’m honest.

Ismail · 25 February 2025

★★★★★ 5/5

Google

I had a first viewing within 24 hours of my house being put on the market. I was happy to accept the below asking price offer but Sue said no. So glad I listened. I ended up being offered £4000 ABOVE the asking price. The only thing that held the process up was the lockdown in March and April. Dealing with Sue and her team was as stress free as you are going to get in the current situation we all find ourselves in. A solid 5 stars.PositiveResponsiveness, Professionalism

Dean · 13 June 2021

★★★★★ 5/5

Google

This is the second time we have used Bridgfords - the first was 7 and a half years ago as first time buyers and we still to this day remember the wonderfully positive experience we had with them. When we needed to put our house up for sale this time in order to upsize, we knew it’d be wise to use them again from a sellers perspective. Sue and her team had our house valued, photos taken and on the market within 3 days. We had a great amount of viewings booked (even in light of the coronavirus situation) and on week 3 we recieved an offer of our asking price and have gladly accepted. Everyone has been so friendly, professional, attentive and caring even in these challenging times. I have and always will recommend Bridgfords for buying/selling your property - they take the time to provide a high standard service at what can be such a stressful time. It really makes a world of difference.

Emma · 13 June 2021

★★★★★ 5/5

Google

Bridgfords have sold two houses for me over the years, the most recent in April this year. Sue and the team really know what they’re doing and most importantly, they’re always really honest with you and manage your expectations perfectly. It’s worth noting that Adrian at Bridgfords has also secured me two phenomenal mortgage details that I could get nowhere close to on the web or on the high street. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Rick · 13 June 2021

★★★★★ 5/5

Google

Excellent, professional, friendly and helpful service from valuation to completion. Valuation was easy to arrange and the house was on the market very quickly. I was kept informed of progress at all stages and all staff were always ready to answer questions or offer advice if needed - being a first-time seller this was really important to me. Particular thanks to Lisa who was my main contact. I had previously tried to sell privately but am very glad I decided to use Bridgfords and would definitely use them again.

Lynda · 14 June 2019

★★★★★ 5/5

Google

I would highly recommend Bridgfords Estate agents. Sue and the team at Blackburn have been fantastic. I sold my house through them. They got me lots of interest in my property and got me a great price. They make everything straightforward. They handled all the viewings and the communication was excellent, any questions I had were answered promptly and all the information was clear and concise. Use them, you won't regret it!

Fiona · 17 April 2024

★★★★★ 5/5

Google

Thayf is a very good sales and a negotiator. he is hard working ,quick respond, nice a realisable . good communications between sellers and buyers . I would like to use this agent again and defiantly recommend selling yours property through this agent and Thayf will sell your property quicker. From Claire

DREAM · 17 April 2023

★★★★★ 5/5

Google

Recently purchased a property from Bridgford's and I cannot commend them enough. Lorraine was so helpful throughout what proved to be a very long process due to COVID though I'm very confident it would have taken even longer if not for Lorraine and Bridgford's. Will absolutely be using them in future, as well as recommending them to friends and family.PositiveResponsiveness, Quality, Professionalism

Dan · 13 June 2021

★★★★★ 5/5

Google

Used bridgfords when I bought my house. I dealt with Thayf and he was brilliant. Good communication throughout the sale.

Raz · 22 August 2024