Every review we hold for the Lanarkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were helped by Mhairi in the West End location and she was great. We have just moved from Canada and were very unfamiliar with the process of looking for a home to rent in the UK. She was extremely patient with us and extremely helpful throughout the process, going well above and beyond just helping us with the flat itself but also recommending many other stores and locations to help us with settling in.
Meaghan · 15 June 2018
Agent replied · 13 June 2024
Good morning Meaghan, thank you for your lovely comments which we will be sure to pass on to the Branch so they are aware of the fantastic job they're doing. Enjoy your new home, Bethany
★★★★★ 5/5
GoogleThank you Kellie, Yasmin and Jamie for your support. Such a great team!
Aishat · 16 April 2025
Agent replied · 26 August 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFind a flat with Countrywide and the whole process takes just around 2 weeks.
Jamie is a responsive and responsible negotiator. Good communication and friendly viewing experience.
Patricia from the property management team also provides good service and prompt response.
Overall had a good experience with their professional service.
Cynthia · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking with Jamie and Kellie is a pleasure , good service :)
Kiriyan · 16 April 2025
Agent replied · 22 October 2024
Thanks for the excellent 5* review and recommendation Kiriyan! Thanks for your thoughtful comments about Jamie and Kellie and our West End team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpecial thanks to Jamie and other team members. Excellent service and friendliness.
Eghosa · 16 April 2025
Agent replied · 16 April 2026
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jamie and the team provided you with excellent service and friendliness. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAshton Russell was very helpful when we were trying to find out how to register to get our deposit back on the flat my daughter rented. He answered every query promptly even when we were struggling and had to email several times for advice.
Susan · 17 September 2023
Agent replied · 13 June 2024
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleI have just sold my property with Countrywide.From start to finish,very professional and efficient. Communication was excellent, I was kept in the loop throughout. I would highly recommend this company and will certainly be using them again.
Raymond · 27 November 2025
Agent replied · 27 December 2025
Thank you for choosing Countrywide for your property sale! We're glad to hear that our team provided professional and efficient service, with excellent communication throughout. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience using countrywide recently. From the moment Gavin came for the initial meet he was lovely and very informative. To the girls in the office who kept in touch through the whole process of selling our house! Everything was in place quickly. Can’t recommend countrywide enough!
Rebecca · 14 June 2023
Agent replied · 13 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had an amazing experience through the process of my new tenancy. Big thanks to Fern and Kellie who provide a professional and quick, yet friendly and helpful, service. I highly recommend Countrywide Sales and Lettings to anyone. 5*
Jakub M
Jakub · 17 October 2023
Agent replied · 13 June 2024
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would highly recommend Countrywide. I was very happy with the service I received from all the staff, especially Megan, who was always at the end of the phone, whenever I called for updates. I used Countrywide, as they also helped my daughter with the sale of her flat and she was very happy with the service they provided.PositiveResponsiveness, Quality, Professionalism, Value
Lesley · 14 June 2021
Agent replied · 13 June 2024
Many thanks for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience in transiting to a new property, with Countrywide was seamless. They have a very friendly , considerate and helpful team, and working with Jamie as a first point was quite invaluable as he factored my availability and attended to my concerns patiently. I would recommend their services and look forward to extended partnership.
Ikeh · 16 April 2025
Agent replied · 22 October 2024
Many thanks for your outstanding recommendation, 5* review and your generous comments Ikeh. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service provided by the Countrywide West End branch. Jamie and Kellie worked tirelessly to relet the property. They undertook the process in a thorough and professional manner, whilst being friendly and considerate to the requirements of all parties. I would recommend their services and look forward to working with them again in the future.
A · 16 April 2025
Agent replied · 22 October 2024
Hi A Byars,
Thank you for your fantastic 5* review! We're thrilled to hear that Jamie and Kellie provided such thorough and professional service. We look forward to working with you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleCountrywide West End has managed my rental property for many years and they are always great to work with when remarketing between tenancies - once again, this was the case recently. Their knowledge of the West End lettings market is always right up to date so the advice provided, whether on the anticipated level of rent or what needs done to the property before getting it back on the market, is always spot on. Thank you therefore to Kellie, Jamie and all at Countrywide West End.
Angus · 15 March 2024
Agent replied · 13 June 2024
Angus Greene many thanks for your kind words and amazing 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKellie and the Countrywide team were absolutely fantastic in helping me find a flat. The whole process was efficient, clear and quick. Communication with both Fern and Kellie has been very clear since the start - I could not recommend them enough!
Daisy · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleFantastic experience working with Liam and Jamie, made the whole process seamless and early for us renting our flat. Thank you!
Gemma · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We're thrilled to hear that Liam and Jamie were able to help make the process of renting your flat easier and stress-free. It's our goal to provide exceptional service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWith due respect to the 1* ratings below, some of these were probably written in a bygone age. I've been most satisfied with the services provided by Gareth, Joanne and team ever since I sought them out in 2016. They are quick to communicate, professional and helpful at all moments: priceless for someone like me who doesn't reside locally. 5 stars.
Nadim · 14 June 2020
Agent replied · 13 June 2024
Hello Nadim,
Thank you for taking the time to leave this fantastic 5 star feedback! It is wonderful to read that you have been most satisfied with the customer experience you have received from Countrywide North in Glasgow West End! Many thanks, Maryjane.
★★★★★ 5/5
GoogleThey made the whole process seamless and flexible, they were very helpful in securing the apartment and nice as well. Everything is up to standard and I did not regret getting the apartment through them.
Mojisola · 17 October 2023
Agent replied · 13 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from Countrywide, especially Fern Conway. As a landlord they provide us with professional yet friendly service. A major strength of the Byres Rd office is the standard of communication. All enquires are handled clear & timely manner.
Deepi · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were very pleased with the service received
the process of viewing applying and starting the tenancy was handled
Very smooth and quick Thanks to Jamie.
Rosina · 14 April 2024
Agent replied · 13 June 2024
rosina glennie thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDelighted to share my very positive experience of working with Kellie and Yasmin on the recent let of my flat. They always went the extra mile and dovetailed perfectly when either was on holiday. They were enthusiastic, diligent and advisory while taking on board my feedback. Successful combination! Thank you.
Jem · 16 April 2025
Agent replied · 22 October 2024
Thank you for sharing your positive experience with Kellie and Yasmin. We're thrilled to hear they provided such diligent and enthusiastic service. Your feedback is greatly appreciated Jem! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a great experience with Jamie. He was super approachable, reliable, and always on top of things. Highly recommend!
Amy · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Jamie. Our team takes pride in being approachable, reliable, and on top of things. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMoved in this month, Yasmin was ace in her work as an agent. Top quality customer service, responsive to emails, keep it up all good.
David · 14 April 2024
Agent replied · 13 June 2024
David thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’m now a happy tenant and wanted to say thank you CountryWide team. Especially Fern Conway who made the process easy and clear for me. I appreciate all your help. Highly recommend!
Daria · 16 November 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving rented properties with various letting agents over the past few years, Countrywide have by far been the best. Jamie and Kellie's communication throughout the whole renting process has been amazing. They went above and beyond in getting everything sorted for me to move in on the day of my choosing. I was always kept in the loop and received responses quickly. Thank you for making the move so much easier!
Olivia · 14 May 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review Olivia Tucker! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
