Countrywide Lanarkshire reviews

★★★★★ 5/5

Google

Kellie and Jamie from Countrywide have been very helpful, friendly and professional in helping to let out my flat. They kept me informed of any updates through emails and calls and undertook the letting checks and process swiftly. I'm very pleased with their input. All the best!

Carol · 16 April 2025

★★★★★ 5/5

Google

Myself and my husband have been dealing with countrywide estate agents in Byres Rd since April of this year in regards to a rented property. We have been dealing with Jamie Sidebottom for all of this time. He has been exemplary in his professional and helpful manner. Nothing is too much trouble and he carries out his duties calmly and politely . We had a recent issue regarding the address and Jamie came to our rescue sorting it all out in his usual calm professional way. He is a great asset to the business.

Frances · 17 September 2023

★★★★★ 5/5

Google

Excellent service from Kellie and the team in launching our rental flat and finding a tenant. Friendly, timely and professional service. Having secured the tenant, we look forward to our full management service with Countrywide.

Ivona · 14 June 2023

★★★★★ 5/5

Google

Using Countrywide for the first time to let one of our properties. The whole team have been brilliant, especially Freya and Joanne!! Far cry from some other agents I have to say and would thoroughly recommend them based on our experience so far....friendly and professional service...thank you!!PositiveResponsiveness, Quality, Professionalism

Stef · 27 August 2021

★★★★★ 5/5

Google

So quick and efficient! Kellie and Fern were so helpful they got us sorted out with a flat within a week after looking for months ! Thank you

Hanne · 17 October 2023

★★★★★ 5/5

Google

Countrywide have been absolutely excellent at helping my partner and I move into our first flat together. From start to finish communication was excellent and efficient with everything happening so seamlessly and on time. Since moving in communication has also been outstanding and they have been so helpful with the whole process. We really appreciated it and couldn't recommend them highly enough.

Roisin · 16 September 2025

★★★★★ 5/5

Google

Overall very happy with the service I received from countrywide west end during the sale of my property. Many thanks to Freya for her professional and friendly attitude through out.

Keith · 18 August 2023

★★★★★ 1/5

Google

Viewing and initial experience until agreement were just ok. The flat was in poor condition when I moved in in July 2021. Apart from bathroom tiles and the flat's main door which I left without a proper locker for a month after moving in -risking my own safety- nothing else has been fixed from the 2-3 things I reported straight away as more important to be fixed (Please note that I have been in the property for almost a year now). Still more things I have reported on the inventory list when they provided it to me but I haven't gone through all as the agency requests reporting everything through a specific website and what's the point to spending my time, once they have never read the first things I reported? For now, I am waiting for a response as my fire alarms went off two days ago. No communication from their side in general, apart from a time that an agent emailed me to ask for money because according to the system I have not paid which was not true and they actually found out that they had my name under another property (still don't know what was going on but they ensured me was a mistake when they updated something on their system. Anyway). I am assuming agents will have to contact me to renew my contract when expires, especially if they/the landlord want to increase the rent. And if I decide to move out I want to see what they will attempt to say about everything I have reported and they never fixed. Are they going to ask to steal money from the deposit? I hope they will not dare. I also hope the landlord knows about what they do because I had even sent a "letter before claim" (before you take court action) before they have the flat's main door fixed. Does the landlord know? I am wondering. For future/potential renters: Check everything and take photos of everything when you move in, also comment on everything that is included in your inventory. Raise the issues straight away -choose to send emails so you have everything in writing. And then just hope for yourselves that you will have the courage to fight for your rights if anything happens. Or just consider choosing an agency with a good reputation/reviews.

Christina · 14 June 2023

★★★★★ 3/5

Google

Key points from a recent purchase listed with Countrywide Westend from a buyer's perspective. International buyers beware. In my particular scenario I was a cash buyer however my funds were primarily in USD which I would convert to GBP upon determining an exact price of purchase. I was attracted to two properties listed by Countrywide, the first I believe was listed in 2019. I sought to make an offer below the listing price as (imo) the property required renovations before it was move in ready. The valuation presented to me in October 2020 was dated April 2019 and there appeared to be little maintenance of the property since the valuation. Negotiations were not entertained and there was disdain cast upon my funding. I left this interaction quite displeased and to-date the listing is still not-sold. To my dismay I discovered another property which met my needs criteria as a new listing under Countrywide. I faced a dilemma as the listing met my needs but I would have to interact with Countrywide again. I opted to prioritize need over emotion and requested a viewing of the property. After the viewing I presented my interest to the seller and asked his permission to enter into negotiations directly. After several counter-offers we were able to settle a price, he was paid in less than 3 weeks after the viewing and of course all legal requirements were adhered to. The seller was quite supportive and we maintain good relations after the sale. Countrywide acted only as a middle person through the entire process. I'll start with the good points, Countrywide has developed a good reputation within the region and through that they have an attractive range of listings. They were quick to book viewings and were quite keen to follow-up on same. Email responses weren't always accurate but all were responded to albeit with a few days lag. On the negative and in my humble opinion, they are more geared towards routine processing i.e. towards local (UK) buyers and don't wish to invest anytime to aid persons who might not be familiar with the specific Scottish system. I received much more pleasant and knowledgeable responses from other agents. The Scottish system is a bit different from the British system for which I am more familiar. To potential sellers please bare my feedback in mind, you might be limiting your potential buyer pool by trusting your listing with Countrywide. This limitation in my opinion is not out of due-diligence and your protection but due to a lack of effort on their part. Perhaps my expectations were marred by other agents or perhaps business is very good for Countrywide and there is a more financial reward to pick fruit from low-hanging branches. The matter is done and I hope this helps another buyer in some way. C'est la vie

Willie · 14 June 2021

★★★★★ 5/5

Google

I am very happy with the quick and friendly response provide by Yasmin and the team

Yuet · 30 May 2024

★★★★★ 5/5

Google

Thanks to the Countrywide team I was able to find an accommodation quickly and effortlessly. The team is professional, organised and values customer’s time. Thanks Kellie Nichol for the assistance. Cheers!

Arvind · 14 June 2023

★★★★★ 5/5

Google

My whole experience has been fantastic from start to finish. The team in countrywide west end are the best that i have ever dealt with. Kellie nichol brought my flat onto the market in february 2022 and ive never looked back. Alex Tucker discussed all relevant marketing of the property and got me up to date with all of the safety requirements. Madeline got me a great tenant and kept me updated throughout the viewing process. Great experience.

Barrs · 14 June 2023

★★★★★ 5/5

Google

A first class friendly service. From the initial meeting with Gavin to my dealings with Bobby and his team the whole process and communication has been faultless. Regular updates were very helpful (both phone calls and detailed emails of viewings). I would certainly recommend Countrywide West End. Kenneth I MacKenzie

Kenneth · 14 June 2020

★★★★★ 5/5

Google

Maddie was so great at helping us find a flat. It's a stressful time for everyone looking, but she was professional, efficient and caring throughout the whole process.

Erin · 14 June 2023

★★★★★ 5/5

Google

Yasmin, Kellie and Jamie have been extremely helpful and have managed to rent our flat out in the first two weeks they put it on the market. They were really easy to deal with and gave us great advice

Mu11ian · 16 April 2025

★★★★★ 5/5

Google

I had a maintenance issue at the property that Countrywide manage for me. Aiden was extremely helpful and organised everything for me very quickly. He always replies to my requests and questions speedily which is much appreciated.PositiveResponsiveness, Professionalism

Linda · 14 June 2022

★★★★★ 5/5

Google

Excellent Service from start to finish. Countrywide were very efficient and helpful when it came to selling our flat. We were very happy with the end result. Thanks to Gavin, Kirstin and all of the team at Countrywide!

M · 14 June 2022

★★★★★ 5/5

Google

Louise was very very helpful and went out of her way in helping and giving me the right amount of information needed .She was very professional and always available to help and answer all queries. I would recommend her over and over againPositiveProfessionalism

Mama · 14 June 2021

★★★★★ 5/5

Google

Letting Agency is run very well by good professional . Management team of Gareth and his deputy Joanne are well above industry average for this service to Landlords and tenants alike .The entire staff are all part of a team which runs the operation in the west end very well ..

Hugh · 15 June 2018

★★★★★ 5/5

Google

I have worked with CountryWide for the past 5 years and they have always found me incredible tenants. Both friendly and professional, I plan on continuing to use them in the future and highly recommend them to anyone

Louise · 6 April 2025

★★★★★ 5/5

Google

Yasmin, Kellie and Jamie are positive and helpful. They come up with solutions and suggestions and they communicate quickly. They also link well together, so if someone's not around, you still have a point of contact.

Val · 16 April 2025

★★★★★ 5/5

Google

Fern was so helpful in my letting process through Countrywide. So grateful for all her assistance and making the process so easy for me.

Izzie · 14 June 2023

★★★★★ 5/5

Google

Excellent experience renting a flat with Countrywide West End. In particular, Alexsandra and Kellie were extremelly helpful, always responding to queries quickly and professionally.

Maria · 14 June 2023

★★★★★ 5/5

Google

Have just rented two properties via Countrywide and was most impressed with how they handled everything. Jamie could not have been more helpful. Both the checkout and new tenants moves were done smoothly. Great service

Stuart · 16 April 2025