Countrywide Glasgow reviews

★★★★★ 5/5

Google

Would recommend. Being a first time landlord I had no real idea where to start. Kellie sold me right away with her enthusiasm and guidance on everything. Yasmin was available to me at all times and was so helpful. Not even a week on the …

Mhairi · 16 April 2025

★★★★★ 5/5

Google

My partner and I both sold our flats with Countrywide West End and we were super happy with the overall experience. From beginning to end, absolutely everyone in the team has been lovely, competent, responsive and given us great advice and regular updates following viewings etc. Aside from that, we really felt that they genuinely cared about things working out for us rather than just looking at the business side of things. We would both absolutely recommend them.

Victoria · 16 September 2025

★★★★★ 5/5

Google

Stellar service from Maddie and the team of Countrywide West End! From the very beginning, Maddie was extremely helpful, friendly and responsive. When I had the flat viewing, she provided all the necessary information and extra details that made all the difference. Throughout the process, Maddie was always keeping me updated with regard to the reference checks and the last bits of work in the flat. Last but not least, she was flexible with arrangements like collecting the keys, which is great given work commitments. Can't thank enough Maddie, Alex and Kellie!!! Such an amazing team that made the process of renting a flat much easier!

Anna · 14 June 2023

★★★★★ 5/5

Google

Excellent Lettings team! My property was taken care of from the start by the amazing and friendly Kellie who came out within a days notice to value the property and reccomend how we marketed it. Her knowledge of the market is genuinely invaluable and helped me achieve more than I was looking for on the rent. Then, Jamie and Lewis both took over all the admin and finer details, getting a tenant lined up within a working week of it going online for me. Well done gents your professionalism and organisational ability is second to none, by far the best Lettings company I have ever dealt with. All of the team here are super friendly and genuinely just want to help. I have tried many different agents before of varying effectiveness but Countrywide west end have been without doubt the best I’ve ever dealt with.

Remastered · 18 August 2025

★★★★★ 5/5

Google

Been a landlord with Countrywide for a good number of years now and cant fault their service. Reece is my current property manager and is certainly one of the better ones. Very helpful guy :)

Owen · 16 July 2025

★★★★★ 5/5

Google

I would like to appreciate Ashton and Fern at byres Road Glasgow for their wonderful services . They both made letting easy and my stay at the apartment was wonderful .. Ashton was my apartment manager and he did excellently well, they are swift with responses and resolve any issues as fast as they can ! I have no complain whatsoever .. Thank you Ashton and Fern of Countrywide Letting Agency .

Adeigbe · 16 December 2023

★★★★★ 5/5

Google

Yasmin was so helpful throughout our renting process. Really good and fast communication, and went the extra mile to assist us through the whole referencing and application process. She even helped to speed up the process to ensure we got …

Heather · 16 April 2025

★★★★★ 5/5

Google

Honestly from start to finish this company and the staff are utterly amazing. This is the 4th time now I have used them for a transaction between buying and selling, there is nowhere else I would go! Gavin Dillon put my mind straight at ease when coming out to value my house and gave me a real insight into what was realistic and achievable and how we could maximise the price we got for selling. The negotiator Megan McPherson then did unbelievably well at keeping us updated with every viewing, every note of interest and guided us through the process, she even got us more than we expected for the house. A total professional I cannot thank her enough for her help and always friendly manner. I’ve tried many different estate agents before coming to countrywide and they are BY FAR the best out there. Thank you guys as always!

ReubenM882 · 28 July 2025

★★★★★ 5/5

Google

Recently had Countrywid take over the management of one of my rental properties, and the whole team in the West End branch have been brilliant. Communication has been constant, clear, and super helpful. Kellie and Lewis in particular have both been fantastic. My schedule is always hectic, so having people who actually know what they’re doing and keep things running smoothly makes a massive difference.

James · 16 December 2025

★★★★★ 5/5

Google

Excellent service from Fern and her team! the viewing arrangement was flexible and extremely prompt which really helped us out due to our busy schedule with work. They have been extremely helpful and approachable since the beginning. They are keen to respond to enquiries and will get back to us promptly with all the detailed information that we needed. My flatmate and I were given constant updates about the moving process and will help guide us through.

Wei · 14 June 2023

★★★★★ 5/5

Google

I have used Countrywide to manage my rental property for over 25 years and remain happy with the service provided. The lettings team provide a reliable, dependable service that takes all of the hassle out of letting. Communication with the team is good, with timely updates provided on tenancies, work that needs to be done, changes to regulations or any other issues that may arise. I would happily recommend them.

James · 16 October 2025

★★★★★ 1/5

Google

Rented a property through Countrywide West End for over two years and have never experienced such unprofessional and condescending communication from any company, avoid this branch like the plague. To give them a single star is ludicrous, also don't be fooled by the 5 star reviews, they ask you for the review when you first move in and things are on good terms, they get a bonus for the reviews each year. Before we moved in, the letting agent giving the viewing warned us the property wasn't in great condition, including mould issues, and advised us to “keep the windows open year-round”, ridiculous advice in Scotland. We were told that stained, mouldy walls and pencil-marked paintwork would be repainted as soon as possible. That never happened. Throughout the tenancy, we replaced a rusted, mould-ridden microwave, upgraded broken furniture (with permission), and returned the flat in better condition than we found it, yet no grace was given. Our letting agent changed almost every other month, making it near impossible to get consistent communication. During inspections we repeatedly reported the same issues, which were constantly ignored. Despite this, the West End office tried to deduct over £700 from our deposit, including a charge for a cleaning that supposedly took place before we even moved in and another day's rent as we had been delayed due to a literal national storm (Storm Eowyn), we phoned them up and had been told it would be no issue, then 10 minutes later received another call to be told that instead they would charge us. We informed them immediately and returned the keys the very next morning. No flexibility, no understanding. Thankfully, the deposit protection scheme saw through their inflated claims and reduced the charges significantly, confirming that much of what was demanded was unjustified. If you're unfortunate enough to rent through this office, be prepared: they’ll treat you politely when signing the lease, but the moment you try to leave, expect stonewalling, delays, and aggressive attempts to maximise deductions. Our deposit dispute took nearly four months. Document everything, take photos, and follow up constantly, otherwise, nothing gets done. If you're a landlord, perhaps you'll be pleased, they know how to extract maximum value from even mould-ridden flats. But if you're a renter, do yourself a favour and go absolutely anywhere else.

Paddy · 16 June 2025

★★★★★ 5/5

Google

Jamie has been brilliant, couldn't ask for more as we rent a fab new property. Thanks again. S.

Sfy · 28 October 2025

★★★★★ 5/5

Google

Kellie, James and Yasmin were exemplary! Thoroughly professional, super helpful and very efficient. I listed my property on Friday night, and by Monday morning it was rented. The whole process couldn't have gone any smoother, thank you all!

Andrew · 5 March 2025

★★★★★ 5/5

Google

Great service for sale of flat from start to finish. Gavin advised what was required to get flat ready for sale and Freya was friendly and helpful and kept me up to date with all aspects of the sale and gave excellent advice due to me being a first time seller, helping me achieve sale price I was very happy with. Would definitely recommend using Countrywide as your estate agent.

Eilidh · 14 June 2023

★★★★★ 5/5

Google

I can't speak highly enough about the service I received from the byres road branch in the recent sale of my flat. From my very first interaction with Paul who came out to value the property and was one of the nicest and most reassuringly positive people you'd ever meet, through to all the staff in the branch and especially Megan, who basically led me by the hand through the whole experience, keeping me informed of every single aspect of the process along the way. I'd definitely use countrywide again and can't recommend them highly enough.PositiveResponsiveness, Professionalism

Desmond · 16 June 2022

★★★★★ 5/5

Google

Julie Wengenroth at the Byres Rd branch of Countrywide helped us keep in touch with our sellers at a property marketed by her branch. By keeping the lines of communication open, she proved to be an invaluable help in getting our purchase over the line. Throughout the whole process, she remained professional, friendly and very obliging. From hearing that our bid had been accepted by our sellers, to the handover of keys, Julie was an integral part of the process.PositiveResponsiveness, Professionalism

A · 14 June 2022

★★★★★ 5/5

Google

As a landlord, I’ve had a great experience working with the lettings department. Kellie, Jamie and Yasmin have been incredibly professional and efficient in managing my property. From the initial tenant screening process to ongoing communication, their team has consistently gone above and beyond. They provided excellent marketing for my rental, which led to a quick turnaround in finding a reliable tenant. Their thorough vetting process gave me peace of mind, and I appreciate how they handle all the paperwork seamlessly. What sets them apart is their exceptional customer service. They’re always available to answer my questions and address any concerns, making me feel valued as a client. I highly recommend Countrywide lettings to any landlord looking for a trustworthy and dedicated letting agency. They have truly made the renting process hassle-free!

Diane · 16 April 2025

★★★★★ 5/5

Google

Despite trying to move at short notice during a period of huge competition for rental properties, we found Countrywide were wonderful to work with. Maddie was extremely positive, helpful and prompt with all correspondence, and we felt well looked after once we were in contact with her. It’s nice that the personal touch still exists. We would highly recommend Maddie and Countrywide if looking to rent in Glasgow!

Brian · 14 June 2023

★★★★★ 5/5

Google

Jamie has been a delight to work with, turning what is a major change for me, personally, into a smooth process so far. He is quick to answer any questions, always cheerful, and has been a great introduction to Glasgow for me. Thanks Jamie. I look forward to dealing with the rest of the team after I move in.

Deborah · 16 December 2023

★★★★★ 5/5

Google

From the very beginning Robyn was knowledgeable, helpful, and professional - even before we put an offer in she would look over home reports and give advice on the area and any possible concerns on the property. When we had an offer accepted she worked quickly to find us the best mortgage deal and the appropriate insurance and income protection to set us up in our new home. Would highly recommend using Countrywide and Robyn's services.

Carmen · 14 June 2022

★★★★★ 5/5

Google

As first time landlords, they explained the process so well and answered all of our queries. Yasmin was great and always replied quickly. Professional and friendly - would recommend.

Lynsey · 16 April 2025

★★★★★ 5/5

Google

Thanks to the Countrywide team Meaghan Scott, Chloe Alison, Kellie Johnston and Jamie Sidebottom. That was a quick turn around over the Christmas period. Always very helpful and accomodating.

John · 16 April 2025

★★★★★ 5/5

Google

My experience with with the sales and letting agents in the west end branch has been amazing thus far. Kellie and the team she works alongside have been very supportive In the process of my 1st experience of letting my property and always made sure I had the appropriate documents to make the process as seamless as possible with correspondence being very prompt and impactful.

ANDREW · 14 June 2023