Jones Robinson reviews

★★★★★ 5/5

Google

We have been highly impressed and delighted with the way in which Toyah and her team at Lambourn have handled the entire process of the sale of our house. …

Susan · 16 February 2026

★★★★★ 5/5

Trustpilot

Calum Sykes is great to deal with

Calum Sykes is a very friendly and helpful Estate Agent, pleasure to deal with+++++

Igor · 16 June 2026

★★★★★ 5/5

Trustpilot

My recent communications with Poppy…

My recent communications with Poppy have been informative, professional, polite and customer focused. Poppy is a credit to the agency.

Paul · 30 April 2026

★★★★★ 5/5

Google

We completed the purchase of our first house back in March and at one point or another dealt with all fabulous four ladies working in the Lambourn office. All were so friendly and helpful and we are immensely grateful to them for making a daunting process go smoothly! Thank you!

Rebecca · 3 August 2025

★★★★★ 5/5

Trustpilot

Welcoming

The agent- Jude Buckley was very welcoming and enlightened us with all the required details.

Rajendra · 1 June 2026

★★★★★ 5/5

Trustpilot

regular contact

Having accepted a cash offer for our flat in Liverpool because we are relocating and not being in a chain we were confident to make an offer for one being marketed by Jones Robinson in Newbury. Transfer progress was regularly and well monitored by Paula Rudge but unfortunately the ‘system’ allows unscrupulous, and even dishonest, behaviour because there is no commitment until exchange of contracts, which resulted in the sale of our flat sadly having to be aborted after 6 months. Paula was most sympathetic and continues to maintain regular contact with us while our offer remains on the table pending us getting another buyer.

Irving · 3 June 2024

★★★★★ 5/5

Trustpilot

A Cut above the rest

I had heard about the quality of Jones Robinson estate agents in the Newbury area, so naturally got them in to review how they could sell our house. But I can honestly say now that this reputation is absolutely well deserved! Their professionalism, friendly demeanour and support has been so reassuring throughout the sale of our home. The quality of the documentation, the photos, and marketing has been fantastic. They didn't even need to give us advise/support on the house we were looking to move to, but they did!They came in with big promises, and delivered on every single one of them!.. James and the team at Newbury, thank you for making it such a pleasurable experience to sell our home.P.SDon't be put off by the cost either, as every single pound you spend with them goes so far and delivers so much for you; It's so worth it!

Matt · 29 May 2024

★★★★★ 2/5

Trustpilot

Lettings - extremely variable.

I have been a client of Jones Robinson (previously Martin Walker) for over 12 years. In that time I have both let property through them and also sold properties. Lettings was fine when it was Martin Walker - after that when the firm became Jones Robinson the experience was, at best, extremely variable, and by the end it was singularly unhelpful. I would not let a property through them again.

Bettina · 8 November 2024

★★★★★ 5/5

Google

Jones Robinson were excellent to us as first time buyers throughout the entire process. Thanks to Toyah especially for always keeping us updated and answering our questions whilst the sale progressed. Would highly recommend

Aaron · 16 December 2025

★★★★★ 5/5

Trustpilot

First Class Service.

We chose Jones Robinson to sell our house as a family member had a previous positive experience with them.We met Tayler Reynders who gave us the low down on their customer service principal's and sales costs which were more expensive than the other agents but we wanted a professional and trouble free transaction.I can happily say they delivered exactly what they promised and sold our property very quickly in a difficult market at that time.Tayler was a pleasure to deal with as with all the other staff at Jones Robinson.If I had to sell again these guys will be appointed straight away.Thanks again to all the Jones Robinson Team!

Iain · 30 April 2024

★★★★★ 5/5

Google

Carrie was excellent again - 2nd viewing of home in Chilton Foliat. She couldn’t have been more helpful or knowledgeable. I was delighted when I saw her at the gate again to view the property. Fingers crossed. It’s definitely the house for me.

Jane · 13 September 2025

★★★★★ 5/5

Trustpilot

Paula Ridge

We had a very long and difficult time with my sale, over 6 months, mainly due to problems with the buyer and their solicitors. Paula Rudge applied herself diligently to my case and definitely helped through the difficult times with her caring attitude. I think I may have given up if not for Paula. I would use this company again, just for Paula.

Anthony · 12 May 2026

★★★★★ 5/5

Trustpilot

Helpful throughout the whole process!

The Lambourn office were absolutely fantastic, so helpful and professional, always available when needed. As the buyer, it was such a relief to have so much help from the estate agents throughout the process: following up the sellers, chasing the solicitors, keeping us updated and just generally keeping on top of everything for a quick and efficient sale. Particular thanks to Toyah and Jo, who were so helpful and reassuring when delays were caused further along the chain!

Katie · 27 May 2024

★★★★★ 5/5

Trustpilot

I used Jones Robinson to sell my house.

I used Jones Robinson to sell my mother’s house recently. Not the easiest of sales as the house was empty and required some modernisation. Jones Robinson approached the sale professionally from the beginning in terms of pricing, and where and the best way to market the property. This resulted in being able to secure a sale and even with some minor setbacks along the way (in relation to property which were of no surprise), and achieved quicker than we hoped. Their response to any issues was excellent and always advised the same day by telephone as well and updated on weekly progress throughout right up to completion. Always felt confident the sales process was in capable hands and that throughout a highly professional and polite approach was provided, it helped considerably. All the staff in Marlborough were excellent throughout and highly recommend their services.

Forbes · 10 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

The staff at Jones Robinson have been excellent start to finish - from promptly arranging viewings at properties to suit me, to supporting me right up to exchange.Ever since I had my offer on a property accepted, Paula was excellent throughout the process. She provided regular updates to me, explaining everything very clearly, which made the purchase as stress-free as possible.I would highly recommend using their services. As a first-time buyer, they've set a very high standard for any house moves I might make in the future.

WA · 8 April 2024

★★★★★ 5/5

Trustpilot

A very good company with a very special TEAM !!!

The whole way the company deals with you as a client. So smooth everybody in sync and on the same page, nothing was too much. The Newbury office is where we chose to sell are house, the first meeting was so relaxing and no pressure.There were some very special staff in this estate agentsFirst of all Beth Radcliffe unbelievable knowledge of all aspects of company’s products and procedures. Tayler Reynders fantastic knowledge and so helpful. Rhys jones so on the ball great knowledge. The team as a whole, molly jack Paula Kate Catalin and partner in crime Rachel there are to many to remember. It has been a fantastic experience some of the team have become friend, Beth we congratulate you on your team and the way you team respect you.Thank you so much we wish you success for futureKind Regards Tim & Chris number 23

Tim · 27 March 2024

★★★★★ 4/5

Trustpilot

I never give a 5 star rating but that's…

I never give a 5 star rating but that's just me and I think if I did I would. Kelly was the one that kept me in the loop all the time after I moved in and found a few problems calling almost every day to check if my problem had been addressed yet. She was very friendly and both professional at the same time and she definitely knew what she was doing. From now on if it will always be Kelly that I call. Thanks Kelly for the great service.

Richard · 26 March 2024

★★★★★ 5/5

Trustpilot

Excellent team who know the area

the Lambourn Jones Robinson office has been the most helpful part of purchasing our first home. Not only was booking a viewing incredibly easy, but Jo, Kay and Carrie provided us with incredible information about the property and the area, given that they were local. Once our offer was accepted, Jo and Toyah were immensely helpful, offering suggestions and contacts for people, teams, and contractors who could help us ensure we were happy with the property and its condition.They regularly checked in via email and phone to ensure we were happy and everything was running smoothly. As first-time buyers, they were happy to walk us through how things usually work, what needed to be sorted out next, and what timelines were likely to look like.Thanks to the team again for making the process as painless as possible. Highly recommended.

Greg · 26 March 2024

★★★★★ 5/5

Trustpilot

Professional with a human touch

The property I’m leasing is managed by Jones Robinson and I can't speak highly enough of their professionalism coupled with a genuine human touch. In particular, I want to extend my gratitude to Anna Hill Marla, whose exceptional assistance has truly made a difference. Her responsiveness, understanding, and willingness to go above and beyond have been remarkable. Whether it's addressing maintenance issues promptly or providing clear communication, Anna's dedication to customer satisfaction is truly commendable. There was one instance where I unintentionally made her wait for 10 minutes because I was on an important work call from home and couldn't immediately let her in. Despite the delay, Anna remained patient and understanding, displaying her unwavering professionalism and kindness.Overall, I highly recommend this agency to anyone in search of a rental property.

Ayse · 25 March 2024

★★★★★ 5/5

Trustpilot

A fantastic team that goes above and beyond

I've just bought a house that was sold via the Lambourn branch of Jones Robinson, and I honestly don't think I'd have got through it without them! Every single one of the team combined professionalism, integrity and efficiency with a genuine warmth - at no point did I ever feel like I was 'just another buyer'. It was an incredibly difficult purchase with problems from all other directions, but the Jones Robinson team were the ones who kept everything going and made it all work out in the end, even when I thought it would all fall through. I hope I never need to move again, but if I do I won't even look at another estate agent - I'll be going straight to Jones Robinson in Lambourn! Thank you so much to Toyah, Kay, Jo and Carrie - you're all stars!

Fran · 20 March 2024

★★★★★ 5/5

Trustpilot

Incredible service

The whole team in the lambourn office has made our experience the best possible. Throughout the whole process from valuing to the sale has been seamless. We have always been kept in the loop, weekly updates and process guidance has been incredible. They all go above and beyond to provide an incredible service. ( lamborn office, Tohya, Kay, Rachel)

Kieran · 29 May 2026

★★★★★ 5/5

Trustpilot

Moving house is a very stressful time…

Moving house is a very stressful time for everyone with getting everything sorted but I want to say it’s been a journey and it’s finally over and completed but I just want to say a massive thank you to Toyah,Kay and Jo for all your help in selling our property I could of asked for better people to handle our sale special mention to Toyah who was reachable at whatever time of the day and night it was she was a massive help with everything I wouldn’t of got through it without her so thanks very much to the jones Robinsons ( lambourn office )

Jaimie · 17 March 2024

★★★★★ 5/5

Trustpilot

Tayler has been brilliant through the…

Tayler has been brilliant through the whole process of selling our flat and purchasing our new home. From the get go we felt Tayler was perfect for selling our flat, full of energy, really understood us and she made it all feel super easy! She has been so efficient through the process, keeping us updated at every step and support us to make all the right decisions. Tayler was brilliant with the purchasing of the house we love too, reassuring us along the way and ensuring we had the best chance! You have been our best ever experience of an estate agency and are very happy! We appreciate everything Tayler has done for us and she is a real credit to your team! Thanks so much Tayler!

Emily · 8 March 2024

★★★★★ 5/5

Trustpilot

Good Communicator

Elle Dobson has been our Property Manager since mid February. Since then, she has made substantial progress with problems over our properties - we feel that we can now see light at the end of the tunnel.Elle has kept us fully informed about all matters. She has been in constant communication and this is very important to us, in order that we know what is going on and we know that the tenants are being looked after.We are very happy with her enthusiasm and diligence.

Mr · 8 March 2024