Trusted Agent profile · Lambeth
★★★★★
1,040 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF, Lambeth, SW9 8LF
Marsh & Parsons's office in Lambeth, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,040 reviews on two platforms, including 220 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleJames and the M&P were a brilliant help and I couldn’t recommend them more highly!
Dear Felix, Thank you for taking the time to leave a wonderful 5 star Google review. James will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
GoogleJack and Harry have been exceptional from start to finish with our purchase. Very happy customers.
Dear Freddie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brixton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
GoogleMy experience with Harry James, Agent for Marsh and Parsons has been excellent. He was proactive and courteous throughout the whole sale process.
Dear Neil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
5/5
GoogleJack and Ben from the Marsh and Parsons team have been really great to deal with during my property purchase. They have always been quick to respond and help with any questions I have had.
Hi Lewis, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience so far and will be sure to pass your feedback onto Jack, Ben and the rest of our team in Brixton. All the best, Marsh & Parsons
1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
1/5
TrustpilotUnprofessional and not customer oriented
Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service
5/5
TrustpilotThank you
Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.
Dear Eli, Thank you for taking the time to leave a lovely review regarding Weronika. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena Bhogal replied all my emails…
Geena Bhogal replied all my emails really quick with good answers to my questions
Dear Yu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and kind
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Dear Catalina, Thank you for taking the time to leave a wonderful 5* review. Tatiana will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotNorthcote Rd branch of Marsh and Parsons…
The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.
Dear Pablo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotStay Clear
Used to work in this industry and these guys give themselves a shocker of a name! Staff make so many mistakes. Cannot answer a call past 6 (which for an estate agent is unheard of?). Contracts have endless mistakes in. Endless problems with billing and no explanations of how and why they are charging for set things. Save time. Use anyone else but these.
5/5
GoogleNo issues selling my flat in a tough market with Marsh & Parsons Brixton. Good communication and an all around positive experience.
Dear Chris, It's great to hear you've had a great experience with our Brixton Team. Thank you for your wonderful 5 star review. Kind Regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotEmily is always on the ball!
Emily, my property manager, is always available, quick to response to any issue and throughout it all very polite. Fantastic to deal with.
Dear Michael, Thank you for your kind comments regarding Emily and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive in a timely manner to…
Very responsive in a timely manner to all operational issues
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience from day one!!
My property manager is amazing and super reliable! I’ve been really happy working with marsh & parsons honestly.
Dear Paula, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood assistance and care
At the end of my tenancy I was assisted by Abdullah, who was extremely precise and kind. The whole process was very smooth.
Dear Diego, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat property management service
Senior Property Manager Phoebe Phoebe Negueroleshas provided a great service over the last year, helping to resolve numerous issues in a timely manner.
Dear Charlie, Thank you for your kind comments regarding Phoebe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotQuick
Quick, professional and prompt help
Dear Neculai, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotEasy to talk to and get assistance on…
Easy to talk to and get assistance on my issue.
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGas certificate renewal
Jordann Webb at Marsh & Parsons managed very quickly efficiently the gas Certificate renewal at my property
Dear Luca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI found Marsh and Parsons to be very professional, communicative and ultimately successful in selling my house. I would recommend them.
Dear Harry, It’s great to hear that you have had a brilliant experience with our Brixton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotBad communicators, bad service, lack of professionalism!
Worst “service” ever, stay away from Earl’s Court office. I try for several months to buy a property in Child’s Place, the seller accepted the offer put presión on me to make it as soon as possible, I spent £3,000 dealing with legal affairs, and It turns out that the client didn’t have the legal papers in place to sale the property, and the agency keep on saying they want to sale if you are willing to pay for their solicitors fees to fix the problem, I said yes I will pay for an extension of the deed, them the seller has to ask the other residents for approval to modify the access to the property (how do you put a property in the market that has not granted access from the street?) then the agency and the tenant didn’t communicate for several days, I called and said If you client doesn't want to sale, tell me now. Oh no he want to sale, but maybe you will agree for him to have some tenants in the mean time. I said as long as we review the tenants agreement is ok. they came back saying, my client will only sale if you pay the expenses legal and financial for all the other residents involved in the transaction! I said i have agreed to paid for document to fix the deed, I won’t pay for anything else. Another week passed by, my solicitor was chasing them.Then they said for his client to see my commitment they want to exchange with condition that the deed will be amended, if & only if, I agree to pay all the financial and legal expenses of all the residents involved, I said no, I have agreed to pay one contract and I have already done it. Another 2 weeks silence when I finally reach out directly and asked what happened the Manager Leo Floores, dare to say, “we all have lost interest in the operation” you didn’t show your commitment exchanging contracts and other apartments have been sold and nobody has asked for the legal access to the property as you did !!!!!!! They blame my solicitor, the law requirements and me for not showing commitment after months of waiting and loosing money and opportunities. I wouldn’t be surprised that they blame the weather as well. I had bought and sold around 20 properties, by now I have worked with pretty much all the major agencies in London and the experience with this agency is the worst of the worst.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Lambeth office has 1,040 reviews across two platforms: 220 on Google, 820 on Trustpilot (across the whole business).
Marsh & Parsons Brixton is rated 4.3 out of 5 across all 1,040 reviews, and 4.9 out of 5 on Google from 220 reviews.
Marsh & Parsons Brixton, 400-402 Coldharbour Lane, London, SW9 8LF, Lambeth, SW9 8LF.
