Trusted Agent profile · Lambeth
★★★★★
1,041 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF, Lambeth, SW9 8LF
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,041 reviews on two platforms, including 220 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brixton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleJames and the M&P were a brilliant help and I couldn’t recommend them more highly!
Dear Felix, Thank you for taking the time to leave a wonderful 5 star Google review. James will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
GoogleJack and Harry have been exceptional from start to finish with our purchase. Very happy customers.
Dear Freddie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brixton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJack and Ben from the Marsh and Parsons team have been really great to deal with during my property purchase. They have always been quick to respond and help with any questions I have had.
Hi Lewis, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience so far and will be sure to pass your feedback onto Jack, Ben and the rest of our team in Brixton. All the best, Marsh & Parsons
5/5
GoogleMy experience with Harry James, Agent for Marsh and Parsons has been excellent. He was proactive and courteous throughout the whole sale process.
Dear Neil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
1/5
TrustpilotUnprofessional and not customer oriented
Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service
5/5
TrustpilotThank you
Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.
Dear Eli, Thank you for taking the time to leave a lovely review regarding Weronika. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena Bhogal replied all my emails…
Geena Bhogal replied all my emails really quick with good answers to my questions
Dear Yu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and kind
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Dear Catalina, Thank you for taking the time to leave a wonderful 5* review. Tatiana will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotStay Clear
Used to work in this industry and these guys give themselves a shocker of a name! Staff make so many mistakes. Cannot answer a call past 6 (which for an estate agent is unheard of?). Contracts have endless mistakes in. Endless problems with billing and no explanations of how and why they are charging for set things. Save time. Use anyone else but these.
5/5
TrustpilotNorthcote Rd branch of Marsh and Parsons…
The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.
Dear Pablo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleNo issues selling my flat in a tough market with Marsh & Parsons Brixton. Good communication and an all around positive experience.
Dear Chris, It's great to hear you've had a great experience with our Brixton Team. Thank you for your wonderful 5 star review. Kind Regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotEmily is always on the ball!
Emily, my property manager, is always available, quick to response to any issue and throughout it all very polite. Fantastic to deal with.
Dear Michael, Thank you for your kind comments regarding Emily and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive in a timely manner to…
Very responsive in a timely manner to all operational issues
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience from day one!!
My property manager is amazing and super reliable! I’ve been really happy working with marsh & parsons honestly.
Dear Paula, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood assistance and care
At the end of my tenancy I was assisted by Abdullah, who was extremely precise and kind. The whole process was very smooth.
Dear Diego, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat property management service
Senior Property Manager Phoebe Phoebe Negueroleshas provided a great service over the last year, helping to resolve numerous issues in a timely manner.
Dear Charlie, Thank you for your kind comments regarding Phoebe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotQuick
Quick, professional and prompt help
Dear Neculai, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotEasy to talk to and get assistance on…
Easy to talk to and get assistance on my issue.
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI found Marsh and Parsons to be very professional, communicative and ultimately successful in selling my house. I would recommend them.
Dear Harry, It’s great to hear that you have had a brilliant experience with our Brixton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGas certificate renewal
Jordann Webb at Marsh & Parsons managed very quickly efficiently the gas Certificate renewal at my property
Dear Luca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotI have absolutely had it up to my neck…
I have absolutely had it up to my neck with Marsh and Parsons, not once but twice. As a tenant, I have the legal right as written in UK law to 24 hours notice and confirmation from me they are allowed to enter my property, as well as this being a condition signed in my lease. The amount of times agents trying to let the flat have just showed up to my flat and opened the door without even knocking WITH ME INSIDE is astounding and disgusting behavior. This happened last year at my old flat with marsh and parsons, now it’s happening again at my new flat and a different M&P branch. Not to mention the absolute hounding an hour before they decide they want to view the flat, the phone calls of “i know it’s last minute but PLEASE we will ONLY be a minute” from multiple agents every single day. I have called and emailed countless times, I’ve put a note on my door, and now I’ve started locking my door from the inside because they enter my home illegally. I have threatened to call the police due to the absolute vulture-like behavior from their sales agents once your flat is on the market. I didn’t receive an email or a call back. Not even to mention I moved into this house on one VERY SPECIFIC, VERY important condition regarding my health, they swore up and down that this flat was perfect. I signed the lease, and the very day I moved in, I found out it is not accommodated at all which is the only reason I chose this house over other houses and I cannot live comfortably at this house for this very specific reason I was promised was accommodated. When I sent a detailed email regarding this, I never heard back. Horrible company, I would never recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brixton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
