Trusted Agent profile
★★★★★
1,026 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF, Lambeth SW9 8LF
Marsh & Parsons's Lambeth office at 400-402 Coldharbour Lane is rated 4.3 out of 5 across 1,026 reviews on two platforms, including 220 Google reviews rated 4.9. The 806 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
1/5
TrustpilotVery unprofessional company
Very unprofessional company with staff who has no clue about what they are doing. The levels of incopetency is unbelievable. They are unhelpful and unresponsive. Their property management is literally the worst service. Avoid at all costs!
5/5
TrustpilotHi Everyone
Hi Everyone, we have all taken a bit of a hammering in the past 2 years, but to not know the full facts, is not the best way forward. I have had good, positive dealings with this company and to not know the full story.... Smile Please 😎
1/5
TrustpilotThe worst
They are the worst. Completely unprofessional, ruining our sale and subsequently sold our details to telemarketers. Now reported for infraction of GDPR rights
Hi Tom, unfortunately we cannot find your details in our system. If you have anything you wish to discuss feel free to get in touch, although we would like to note that we strongly refute the claim that we sell customer data, and we have not received any rights requests under GDPR. Kind regards, Marsh & Parsons
5/5
TrustpilotThanks for the help with the change of…
Thanks for the help with the change of occupancy Baran!
1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
TrustpilotAttentive and Prompt
Attentive. Very prompt reply.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
GoogleGreat service from Sam, who went to great lengths to help me get my purchase over the line after some tricky last minute issues. It was much appreciated and made what was fast becoming a stressful experience that bit less stressful.PositiveResponsiveness, Professionalism
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
1/5
TrustpilotStay away from M&P
Stay away from M&P, very unprofessional service, the worst letting agency that you can encounter in London. They should be banned from the market, gang of crooks!
5/5
GoogleM&P were great - helped navigate a tricky sales in a tricky time with COVID-19. As my main point of contact was furloughed, Jack from the Brixton office took over and carried on with an excellent service! Really well done!PositiveResponsiveness, Quality
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
5/5
GoogleThe Brixton team at Marsh and Parsons are helpful, knowledgeable and very friendly. Buying my first property has been easy and enjoyable. Nathan in particular is always happy to help and is always quick to respond to any questions. All round a great service.
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
TrustpilotReview
Dear Janica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Lambeth office has 1,026 reviews across two platforms: 220 on Google, 806 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Marsh & Parsons Brixton is rated 4.3 out of 5 across all 1,026 reviews, and 4.9 out of 5 on Google from 220 reviews, checked 9 October 2026.
Marsh & Parsons Brixton, 400-402 Coldharbour Lane, London, SW9 8LF, Lambeth SW9 8LF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.