Trusted Agent profile
★★★★★
1,026 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF, Lambeth SW9 8LF
Marsh & Parsons's Lambeth office at 400-402 Coldharbour Lane is rated 4.3 out of 5 across 1,026 reviews on two platforms, including 220 Google reviews rated 4.9. The 806 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, professional and helpful. As a first time buyer, the whole process was made easier by Sam - can’t thank you enough for guiding us through it.
Hi April, thank you so much for taking the time to leave us your positive review! We are really pleased that you are happy with your experience with us and will be sure to pass your feedback on to Sam and the rest of the team in Brixton. All the best, M&P
5/5
TrustpilotVery quick and prompt response from…
Very quick and prompt response from Aklima.
Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGood communication and replied swiftly…
Good communication and replied swiftly to email queries.
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotprompt and clear responses
prompt and clear responses, quick resolutions of problems, pro-activeness
Dear Petra, We really appreciate you taking the time to leave such lovely comments. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleThe Marsh & Parsons team in their Brixton office is very professional and responsive and our recent house sale was dealt with quickly and efficiently.PositiveResponsiveness, Professionalism
Hi Tillmann, thank you so much for taking the time to leave us your excellent review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team in Brixton. All the best, M&P
5/5
TrustpilotProfessionality
Very quick and efficient
Dear Matteo, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGood service
Quick service, well organized and responsive,
Dear Christopher, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery fast and efficient response
Very fast efficient response
5/5
TrustpilotZhengxiong
Quick response and caring service!
Dear Zhengxiong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPrompt and cheerful response from…
Prompt and cheerful response from Sabina Parla at a time of great stress - much appreciated!
1/5
TrustpilotThe worst Estate agents
The worst Estate agents. Not only they lie to their applicants making false promises on behalf of their landlords so they can secure a tenancy- they DO NOT run thorough checks on their applicants resulting in them introducing sub lettors!!!!! Just as long as they get their commission.
5/5
GoogleVery happy with the service we received from Marsh and Parsons in selling our flat. They were courteous and friendly, gave an accurate valuation and sold our flat within three weeks of listing it.
Hi Wendy, thank you for the great feedback, we are pleased you had such a positive experience with us and wish you all the best for the future. M&P
1/5
TrustpilotThey are so lazy,useless they took 3…
They are so lazy,useless they took 3 weeks to repair some minor maintaince issues,never updating,never an inspection to see if everything going well in the property
Hi there, we are unable to find your details or details of a complaint of this nature on our records. If you do have anything you would like to discuss, please feel free to get in touch directly. Kind regards, Marsh & Parsons
1/5
TrustpilotMarsh and Parsons sent me JUNK MAIL and…
Marsh and Parsons sent me JUNK MAIL and made me pay for it!! I received a letter stating I needed to pay the postage for an unidentified letter. I paid the amount and then received the letter to see that it’s solicitation for business! Are you joking me??!!
5/5
GoogleOutstanding service throughout Sam & Jack secured an offer on my house within no time of marketing. Stress free and I couldn't recommend more! 5 STAR!PositiveResponsiveness, Professionalism
Hi George, thank you so much for taking the time to leave us such a positive review! We're very pleased that you enjoyed your experience with us. All the best, M&P
1/5
TrustpilotAVOID at all cost
Marsh and Parson used contractors that flooded my flat rendering it unusable. When I complained they said they ‘had no responsibility for third party contractors’ so I must take it up with the contractors - that they hired ! Read all the reviews on here and avoid this company at all costs.
1/5
TrustpilotShould not be allowed to operate
They hired a contractor to fix a leak who flooded my flat rendering it uninhabitable. When I complained they said they had ‘no liability for the actions of third party contractors’. I still can’t use my flat. It’s no wonder Marsh and Parsons have such a terrible reputation. Avoid at all costs.
5/5
GoogleHad a great experience with this estate agent. Very personable and worked hard to find the right propertyPositiveResponsiveness, Quality, Professionalism, Value
Hi Elliot, thank you so much for taking the time to leave us your kind review! We are really pleased that you are happy with your experience with us and will be sure to pass on your feedback to the team in Brixton. All the best, Marsh & Parsons
5/5
GoogleGeorge and the M&P team have been absolutely terrific selling our flat in Brixton. They have been a pleasure to deal with from start to finish and I wouldn't hesitate to recommend them.
5/5
TrustpilotFantastic service and professional…
Fantastic service and professional attitude by our letting agents Sam Canning-Birtles and Gemma Feeney. Always on call and really made our move a dream. THANK YOU
Hi there, thank you so much for taking the time to leave us a positive review! We are delighted that you're happy with our service and will be sure to pass on your feedback to the rest of the team. All the best, M&P
1/5
TrustpilotAvoid if you can!
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you can.
5/5
GoogleExcellent service. Nathan showed us what a difference a high quality agent makes in a property transaction! We would highly recommend M&P and will be using them again in the future.
Hi Molly, thanks for the great feedback. We will pass this onto Nathan and the rest of the team. Wish you all the best for the future, M&P
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Lambeth office has 1,026 reviews across two platforms: 220 on Google, 806 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Marsh & Parsons Brixton is rated 4.3 out of 5 across all 1,026 reviews, and 4.9 out of 5 on Google from 220 reviews, checked 9 October 2026.
Marsh & Parsons Brixton, 400-402 Coldharbour Lane, London, SW9 8LF, Lambeth SW9 8LF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.