LiFE Residential South Bank reviews in Lambeth

★★★★★ 1/5

Google

Horrible experience especially with the property management team members. I was told at the viewing by the letting agent that the property was going to be checked and all small repairs completed before move in. However, this was absolutely not true and the property was also not cleaned. Agency disagreed to take any responsibility of the promises and had not fixed anything in the time I was living at the property including A/C which was a must in the property due to massive windows that barely open. The contract has been terminated and it’s been 2 weeks that I have been waiting for my deposit - barely any updates from the Life Residential team. In addition twice I was called to pay the rent despite the contract being terminated. I genuinely do not recommend this agency. I have been living in London for 14 years and this is the first time that I have had this awful experience with a property manager. DO NOT BELIEVE WHEN THEY SAY "WE WILL CONTACT YOU" AS NO ONE HAS BEEN IN TOUCH TO ASSIST WITH THIS STILL ONGOING ISSUE

Sophia · 4 December 2024

★★★★★ 1/5

Trustpilot

Deposit

Relates to Life Residential NorthVacated in August - requested deposit back a week later, have some egregious deductions proposed to us - the deposit was £2596 - we were being told we would be charged £1700+ for a flat that was left in the same condition when we moved in. Fast forward 4 months later on the 20th day of the dispute we opened through mydeposits a worker phones us to admit that the charges against us were unfair and they agree to our proposed deductions of £529 (£300 was professional cleaning we did through them) All in all we could have received our deposit minus the deduction we have now agreed on £529 many months ago instead we have been engaged in a very drawn out process.Long story short please open a dispute on whatever deposit protection agency was used to protect your deposit as this "speeds" up the process somewhat however I am still waiting for my deposit back even after coming to an agreement on the new deductions.

Daniel · 2 December 2024

★★★★★ 5/5

Trustpilot

THANK YOU !

This is just to say a very big thank you to Clifford Walker and all the team at Life Residential for sorting out a new tenant for me in the most difficult of circumstances. Please pass on my thanks and best wishes to all involved. All of your professionalism, efficiency and friendliness has been really impressive especially given how the renewal couldn’t have been happened at a worse time!I’ve been with Life Residential quite some years now and I’ve always been impressed with the service you’ve offered me. This latest experience takes it to whole new level !Many thanks to all of you again

VW · 9 April 2020

★★★★★ 5/5

Trustpilot

I would like to extend my gratitude to…

I just wanted to take a moment to express my gratitude for your assistance. I was struggling to cancel or appeal a parking ticket that was unfairly issued to me. Despite my efforts, the parking company refused to consider my case as I had never received the ticket in advance. I reached out to Life Residential for help, but unfortunately, one of their staff members was unable to assist me. Luckily, Staff Emma Senior property Manager was able to contact the building management and successfully cancel the ticket. I am truly grateful for your help and support.

Haitham · 27 February 2024

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL AGENT

VERY UNPROFESSIONAL We’ve been renting a property through Life Residential for the past 8 years in London.We usually have some flat inspections and everything has always gone well.However a new manager D.B has been in charge of our property recently and she didn’t show up for the third visit in a row without even informing us. Quite oddly Always on Friday…We had to wait at home with no notice and eventually called the agency to find out that nobody was coming. We have some very tight schedule with our job and always strive to accommodate the suitable slot in advance.That lack of professionalism is utterly shocking and disrespectful, especially when one doesn’t take the time to call or email us about the cancellation.We are tired of this poor management and have decided not to extend our tenancy agreement with Life Residential.Regards,Kévin

Kevin · 27 November 2024

★★★★★ 1/5

Trustpilot

extremely unprofessional

extremely unprofessionalI have been with this company for 2 years, started from the completion of my apartment and they stepped in to take over the flat. They rushed me into signing a contract with someone who does not even live in the UK. They then told me this tenant sublet the apartment however the contract was renewed after first year with the same person. At the end of the 2 years contract, this tenant request a 3 month extension, I have no choice. During this 3 month, life residential first did a inspection to show the flat has been vacated but I ask to remarket they refused. After 1 month, life residential told me this property has been hugely damaged by the tenant as the tenant turn the flat into weed farm and ran away. The cost of repair is around 9000 pounds. I am extremely disappointed by how they manage my property and would ask anybody that has sign a contract with them to withdraw otherwise you may end up with my current situation. The flat has been emptied, unrepaired for over 2 months.

Kx · 23 November 2024

★★★★★ 5/5

Trustpilot

Gerda - Property Manager, Apartment 28

I’m staying in a rented apartment for last 1 year and Gerda is managing it for a number of months and has done a fantastic job to date. She’s very efficient, diligent and very good at chasing down queries.

Soumya · 18 September 2025

★★★★★ 2/5

Trustpilot

not smooth sailing

updates:I have significant concerns about the operational inefficiencies in the property management process. Communication is inconsistent; follow-up emails are often required to get a response, which delays resolutions. The handling of expenses and reserves for maintenance is disorganized, with unapproved maintenance issues appearing randomly and not being properly accounted for.Every month, I dread reviewing the landlord statement, as it requires significant effort on my part to ensure accuracy, a task that should be managed seamlessly by your team. These issues have persisted throughout my first four months of working with you, which does not inspire confidence in the service. Immediate improvements are needed to restore trust and streamline these processes.

Andrew · 19 November 2024

★★★★★ 5/5

Trustpilot

We have been dealing with Abby gooptu…

We have been dealing with Abby gooptu to get our current tenant to renew for another year. Abby kept us informed during the whole process and was brilliant. Thank you Abby.

Mrs · 29 November 2024

★★★★★ 5/5

Google

I rented my apartment through the agent Regan Compton who was really cooperative and helped me a lot. For me as a person coming to live in the UK for the first time, it was not easy at all to understand the process and I had so many questions and was going back and forth a lot but Regan was so understanding and was always happy to help and answer my concerns "even during weekends!". I appreciate the professionalism and understanding I had as I believe an understanding, caring and helpful agent like Regan is one of the most important criteria in deciding to choose a property and I believe this was the reason I had this flat that I'm looking forward to stay at soon when I arrive to the UK.

Reem · 25 October 2019

★★★★★ 5/5

Google

Rebecka Hegardt has been an amazing Asset Manager for us ever since she took over from the previous manager. Having lived in Whitehouse Apartments and County Hall for the past 4 years, I can say with absolute certainty that she is by far the best Asset Manager I’ve come across. She is professional, efficient and prompt in her responses with regard to any issues with the apartment. It’s been a joy having her as our Asset Manager and she has been nothing short of being an excellent ambassador for the LIFE Residential Team.

Yen · 25 October 2019

★★★★★ 5/5

Google

I was able to successfully find a great apartment in a wonderful location thanks to Regan Compton. He was always available to answer the many questions I had as someone who will be living in the UK for the first time. I have been in touch with other agents in London, and Regan’s professionalism is unmatched. He was patient, understanding and kind and went well beyond the call of duty to help me get a fantastic flat in a highly competitive environment. Even after we came to an agreement, Regan was still available to patiently walk me through the next steps. If you’re looking for a place in the UK, then go to Life Residential, they are brilliant!

Raeesa · 25 October 2019

★★★★★ 1/5

Trustpilot

Unprofessional and Inept

My son saw an advert for a studio in Slough and sent an enquiry, no response, called several times leaving messages, no response. I called and left several messages, no response then called every hour unril I finally spoke to the relevant department. The earliest viewing was at 2.45pm the following week so my son took time off work and whilst on the way got a call saying viewing cancelled. Not good enough, the rental was for 2 yrs and they obviously don't need his business so he is taking his money elsewhere. Do not recommend.

Mvanhoek · 13 November 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional property managers - vauxhall

Extremely unprofessional property management at vauxhall/nine elms Two months - a basic shower and kitchen hob exhaust is not still fixed. They have stopped coming on calls. And keep procrastinating the work Really painful time waste agents. I will never recommend themThey do not hold a good word for their work in entire st georges wharf ! They take months to get basic things in apartment fixed. Please dont appoint them as property managers !Only the letting agents are good here !

Bani · 13 November 2024

★★★★★ 1/5

Trustpilot

Absolutely the worst managing agent I…

Absolutely the worst managing agent I had the misfortune to deal with. Totally incompetent and over-aggressive. Filing a lawsuit against them for numerous breaches to the tenancy agreement. Once Judgement is received , will post over social media.

Raj · 9 August 2024

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 5/5

Trustpilot

Happy Customer

I have been using Life Residential for several years now (as a landlord) and will continue to do so because I have found them to be very efficient. They conduct their business very professionally and for me provide great value.Over the years I have had a few different Account Managers looking after my tenancy and now I have Abby who I am so grateful to. Everything is seamless and he keeps me updated with what's happening without being intrusive. I cannot praise him highly enough, he is a credit to the company.

Ms · 29 January 2024

★★★★★ 5/5

Trustpilot

Karishma Rathor as my property manager

Karishma is a very pleasant and polite property manager. I have been very pleased with the services being provided by her. Even for the short meeting during my stay recently in London, she has resolved any issues I have to my satisfaction. I have requested all of my 3 properties in London to be under her portfolio. I was subsequently told that this is now arranged at my request. I am very pleased to have her as my property manager.

Richard · 29 August 2019

★★★★★ 5/5

Trustpilot

Luca came for a regular flat inspection…

Luca came for a regular flat inspection today. He was very polite and attentive, asked if there were any issues which I found helpful.

Viktoriia · 2 June 2026

★★★★★ 4/5

Trustpilot

A Seamless Letting Management Experience

Thanks to Jack Lau and Kalidass Uvaraj for their outstanding letting management services. Their swift and effective communication, coupled with a remarkable work ethic, sets a high standard within a short period to process all formalities. Jack Lau navigates the complexities of letting management with precision, ensuring a seamless process, and Kalidass Uvaraj proactive approach in assisting the tenant's settlement showcases a commitment to a positive experience. I wholeheartedly recommend them to anyone seeking an efficient and reliable letting management professional. Thank you for their excellent teamwork and support.

WaiChunIreneLAM · 23 January 2024

★★★★★ 5/5

Trustpilot

Szilvia Nemeth Property Manager has…

Szilvia Nemeth Property Manager has been excellent looking after our property for the last couple of years. We had a particulary troublesome tenant and our expectation has been high, however Szilvia has not felt to deliver.

Susie · 2 September 2024

★★★★★ 5/5

Trustpilot

Luca Safari has provided great service…

Luca Safari has provided great service as property manager managing my rental flat. He is consistently professional, responsive and reliable in dealing with any issues and queries that arise. Communication is always prompt and clear and matters are handled efficiently.

Susan · 16 September 2026

★★★★★ 1/5

Trustpilot

Avoid Property Manager G.B!!

"G.B" are the first letters of her name who is an extremely irresponsible property manager. Almost every time I emailed her about an issue, I received an automatic reply stating that the property manager is out of the office and it takes me several days to get her reply. This results in my problems not being addressed in a timely manner. Furthermore, every time I tried to call her, the receptionist says the property manager is out of the office and will call back later, but I never receive any calls.What's worse is that I didn't receive my security deposit until three months after I moved out. Since I moved out, this property manager has rarely responded to any of my emails. Even after sending multiple emails, I still received no reply. On September 20th, this property manager promised that the refund had been initiated and I was expecting the money to be shown on my bank account every day, but a month later, I still hadn't received any money and I was really disappointing, I had to contact another agent and luckily, the agent helped me initiated the process. Without a doubt, G.B deceived me! She never released the deposit. If your don't want your life to be ruined by her, Avoid her and change another property manager!!

Maike · 29 October 2024

★★★★★ 1/5

Trustpilot

This company is an utter embarrassment…

This company is an utter embarrassment to the sector. They are rude, unprofessional and they can’t organise a deposit return if their life depended on it. I’m currently in disputes as I’ve been waiting months for the return of my money, only to be sent automated messages from Am. V and to be ignored by her. The whole experience whilst renting my second apartment with them has been shocking. The end of property reports have been done incorrectly and they will con you out of money. It’s a shame as my first experience with Chris M was a positive one and he was a fantastic property manager. It makes me question this companies morals, ethics and professionalism.

Felicity · 29 October 2024