1/5
TrustpilotA company that ignores tenants and breaches contract
If you’re a tenant wanting unresponsive service and an agency that breaches contracts - this is the right place.
Trusted Agent profile · Lambeth
LiFE Residential South Bank reviews in Lambeth
★★★★★
1,355 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,355 reviews on two platforms, including 354 Google reviews rated 4.7.
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Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEfficient & Professional service
Efficient & Professional serviceWe were contacted by Abby Gooptu of Life Residential Renewals Team quite a few months before the expiry of the current tenancy and very promptly, she secured for us a renewal of the tenancy and at a slightly increased rental rate, which is commendable under the present circumstances. Well done and thank you!
5/5
GoogleGreat service! Leah helped me look for an apartment, was super attentive and very helpful with my search - Thank you!
Agent replied · 23 November 2024
Dear joe, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotAbby Renewal Department
Abby - Renewal Department. Thanks Abby; job well done. Rental renewed at a slightly higher rate than we had hoped! And all completed in good time.
5/5
GoogleWe could not have been more happy with the service provided by Erjana from LIFE through the marketing and letting of our apartment. Erjana personally followed up on everything. She is proactive, courteous and professional and is pleasant to engage with. She got on with every task straight away, kept us informed, and last but not least, instinctively understood and dealt with any concerns we had along the way.
Agent replied · 23 October 2024
Hi Terese, thank you for your feedback. It's great you had a positive experience.
5/5
TrustpilotGood assistance provided for renewal.
Thanks Abby (Renewals Dept) for the great help in guiding the tenant and I through the actions needed.
5/5
TrustpilotClaudio is always super responsive
Claudio is always super responsive, helpful and friendly. Appreciate his help with maintenance issues and a smooth move-out so much!
5/5
TrustpilotAbby from Renewal Department has been…
Abby from Renewal Department has been very helpful in drafting and negotiation of contracts. She is very prompt and effective.
5/5
GoogleThank you, Lorraine! Thank you for give me a chance to rent a wonderful property! Very good service and replied so quick!
Agent replied · 9 November 2024
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lorraine. Please do not hesitate to contact us again. Kind regards, Katie
1/5
TrustpilotSCAMMERS
SCAMMERS! Had my flat all ready 5 weeks prior to move in date, only to be told within the last week of moving that I can’t move in and left without a place to live. They do not want to hold any responsibility, leaving me having to spend extra funds to find temporary accommodation. Do not use this agency or trust them all they want is your money!
5/5
TrustpilotTop notch customer service
Life Residential has been a blessing for us as tenants. They have a team of highly capable and professional agents like Tyron and Ashleigh, who have been terrific in helping us make our life comfortable by tending to our concerns promptly and effectively. They have been great at representing our needs to the landlord. It's reflective of the top quality customer service that this agency promises to offer.
1/5
TrustpilotTerrible agency for tenants
Terrible agency for tenants. Poor communication, organisation and customer service skills from the very first viewing. They refuse to fix anything and they are the worst management company I've come across - avoid.
Agent replied · 24 October 2024
Dear J I, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotExcellent service Heyley
Very happy with the Heyley's service, very helpful, very nice, assist immediately,and always impress me with her efficiency.Thank you Heyley Bellfield.
5/5
TrustpilotAbby - Renewal Department
Abby was very quick and efficient in helping me renew my contract and negotiate the terms with the landlord.Great service!
5/5
TrustpilotGerda our property manager is super…
Gerda our property manager is super professional and easy to work with - great communication
5/5
TrustpilotRecent Experience
Property Manager Marcus Yu conveyed tenants' request for termination of tenancy 15 days earlier than agreement. He sincerely explained tenants' situation which is reasonably. I appreciate Marcus's communication skill close follow-ups.
Agent replied · 24 October 2024
Dear Steve, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotFast, reliable, collaborative
Abby from Renewal Department was extremely helpful, understanding, and very responsive. The whole process was fast, straightforward, and stress free thanks to Abby.
5/5
GoogleDealt with Jack Laney, extremely professional, efficient, diligent, hard working team player. Thanks Jack for all your hard work. James
Agent replied · 23 October 2024
Hi James, thanks for your feedback. We're pleased Jack was efficient, diligent and hard working!
5/5
TrustpilotRosita is exceptional at her job
Rosita is exceptional at her job! She’s a high striver with a positive and realistic approach to situations. Pleasure doing business with you, Rosita!
5/5
TrustpilotKatie was really friendly and nice
Katie was really friendly and nice, she is also very on it when it comes to maintenance problems
5/5
TrustpilotProperty manager feedback
My property manager Kelvin Luk provides a very efficient service in managing my property issues. I would recommend this company to you because of him honestly.
Agent replied · 24 October 2024
Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotKareena was great!
It's always people that make an experience great and this applies to any company. After fairly indifferent experiences, in no small measure due to staff churn, I am very happy to say Kareena from LR has been wonderfully responsive and helpful. She has returned emails promptly and carried out actions as promised. I hope she will remain my account manager for longer than many of her predecessors. Well done, Kareena!
5/5
TrustpilotThanks Hayley !
Thanks Hayley !! Didn’t enjoy my stay at my old property however Hayley was very helpful with the moving out process. Thank you!
5/5
TrustpilotHayley was really helpful in resolving…
Hayley was really helpful in resolving all my issues this afternoon . I found her very pleasant and understanding of my requirements.Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
