Trusted Agent profile · Lambeth
★★★★★
1,355 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,355 reviews on two platforms, including 354 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with the Agency! Ralph was extremely helpful! He always answered emails and queries promptly and clearly! I would recommend the agency.
Hi Sristi, thank you for your feedback! Great to hear.
1/5
TrustpilotTerrible management
I paid all of their management and letting fees when I rented the flat from them for two years. Who the hell knows what the letting and management fees are used for? for them to take comfortable, warm seats in the office. I had complained to them about the tenant using the living room as a place to live and sleep. This could harm the couch. They hadn't taken any action in that regard. I quickly replaced the agent when the previous tenant moved out, he stole kitchen and bathroom storage units and damaged the sofa. I attempted to get this from my tenant deposit, but I was only given a £180 instead. The agent is unwilling to accept accountability. i even paid over £200 for inventory check in and check out report. that was worthless.The agent is pulling back, deciding not to pursue this further. I would advise against using a Life Residential agent, terrible letting and sales Agent!!!
2/5
TrustpilotWorst experience in the hands of a letting agent
Had a superb move-in experience made possible by Matt and even left a 5-star Google review. The problem started when it was time to move out. They sent a cleaning fee which was the highest quote I received, but their conditions were quite harsh. Basically, if you used another cleaning service, they would not allow you back into the property once you handed over the keys, and if they had any concerns after inspecting the property, you won't be allowed to re-enter the property to address it and they will have to charge you to clean it. I opted for their cleaning service and when I got my deposit back, it was charged an extra fee for cleaning the furniture in the house. I wrote back and highlighted the moving out email where they said they would handle all cleanings, there was no mention of extra charges and they ignored it completely, saying it was the Landlord that sent the deduction, meanwhile I did not have a cleaning arrangement nor ever interacted with the landlord throughout my stay. The second issue I was charged for was missing items, they had sent a mail that a checkout inventory would be done but no one came until I had moved out. Only for me to be charged for missing utensils and other items that I had left in the property. I challenged this and reminded them that the failure to do the moving out inventory was on their part as I was around all through and no one came but again I was bullied and told there was nothing that could be done, that the landlord had said some items were missing and I had to pay for them.Lastly, during the last days of my tenancy, people kept coming for inspection and a LR agent would take them around, at the end of the week when my partner came back, she noticed that her favorite perfume which she just got was missing. I informed LR of this and nothing was done about it either.Overall, my move-in experience was easy and great as well as my stay but the move-out experience was the worst experience, LR did not care one bit and took as much money as they wanted from my deposit and nothing I said ever go looked into, just generic replies of there is nothing I can do from the facility manager
5/5
TrustpilotSupportive Hayley
My property manager Hayley was very accommodative and supportive for the time I have lived in rented premises. Following Russian aggression in Ukraine, she helped liaise with the landlord to amend my tenancy agreement, so my mother could come to the UK and stay with me at this tough time.
5/5
TrustpilotLife Residential is excellent
Life Residential is an excellent property management and letting company which puts customers first. Under their efficient management, my property managed to be tenanted at minimal downtime. Everything was carried out smoothly.
Mr Heng, thank you very much for taking your time to let us know how we're doing. It is good to hear your property was rented out to a reliable tenant with a minimum void period. Please, do not hesitate to contact us if we can be of any further assistance.
5/5
TrustpilotIlinca is super-responsive to any…
Ilinca is super-responsive to any request and makes my life very easy. The team have found me a new tenant very quickly and efficiently and avoided any vacant period.
3/5
TrustpilotWater leak into my property
I have not had need of much contact with Life Residential who manage my rental apartment in Riverdale House, Lewisham. However, there has recently been an incident whereby works conducted above my property caused a water leak into the property. I found it difficult to extract details of what exactly had happened from the Property Manager. I had to repeatedly ask what/where/when/why and was not getting any proper answers. This was frustrating, needless and a demand on my time when all I was asking for was a concise, accurate and factual report of the incident. This has caused me to seriously consider the professionalism of LR and whether i really want them to continue managing my property going forward.
Dear Mr & Mrs Burnell, thank you very much for taking your time to let us know how we're doing. We are very sorry to hear that your apartment at Riverdale House was damaged due to the water leak in above property and we're even more sorry to hear that you feel like your property manager has not provided you enough information about the incident. Please accept our sincere apologies for this and let us ensure you that we'll try our best to be more concise with our responses to yourself. In the mean time, please do let us know if there's any additional information or help with your property you require.
5/5
GoogleMatt supported me and my partner from start to finish with quality service. We had moved to the area from 300+ miles away and he was very understanding and helpful. Made the move go much better than expected thanks to his help.
Dear Nathan, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotLife Residential - Landlord services
Rosita at Life Residential has always provided an excellent service for my rental property. Rosita is always quick to reply to any queries with solutions and helpful answers.
5/5
GoogleI recently had the pleasure of renting a flat in County Hall through Life Residential, and I truly recommend them to anyone searching for a flat in London. The exceptional level of support provided by Matt Herring truly made my experience outstanding. He made my rental experience a breeze.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotWell done Jack
In my opinion, Jack is a very helpful and efficient professional.He helped me to renew my tenancy agreement by providing appropriate information as well as sorting out the paperwork in a timely manner.He has a clear and efficient communication style which saves time when it comes to processes like renewing agreements.Thank you Jack
5/5
TrustpilotReally great company to rent from!
Really great company to rent from. Quick responses to all queries, and Nick Martin was great during the renewal process - really quick, friendly, and easy.Thanks!
1/5
TrustpilotI have never been so revolted by the…
I have never been so revolted by the poor treatment of an real estate agency than I have with life.1 week ago, I made a booking to view a property today at 11:30am.I called at 10am this morning before making the travel to view and asked - "is it still available, I don't want to arrive and it's taken" I was assured it was available.I then spent 1 hour travelling to the viewing and was greeted by an agent who said the property was taken.He then said that another would be made available on the 5th of Dec.I said send me the video viewing and offer letter today so I can get on top of it. He confirmed he would send it in 30min.I called him 1 hour later - He said he was "typing the email as we spoke". By 15:30 still nothing. I called 3 numbers. Noone answered. I left a voicemail.In terms of TCF also known as treating customer fairly this is a huge breach of the consumer protection act of 2017.It is a horrific display of just how much greed and money is the pure focus and to hell with any individual person.I whole heartily encourage people to disassociate yourself with this company because they are hurting the common person.
5/5
TrustpilotKalidass Uvaraj
Kalidass has been managing my property for some time. He has always been efficient, helpful and responsive and I am very grateful for his help
Hi Fabian, thank you for your feedback! That's great to hear.
5/5
GoogleIt’s a lovely office with a very supportive team who will do their best to resolve any issues. Very welcoming atmosphere. Have used their services for many years.
Dear Sanje, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
5/5
GoogleI’m a relocation agent, and I truly enjoy working with Matt. He is always highly efficient and consistently provides the best property options from our perspective. Thanks to his support, my clients have been very satisfied. I believe we’ll have even more great collaborations in the future.
5/5
TrustpilotMaquel Thomas
Maquel Thomas is my property manager. She has been great and extremely supportive to get my re-referencing process smooth and hassle free. She has always been of great support to fix issues reported timely during my move in. Very happy with the experiences so far with Life residential. I thank again Maquel for this.
5/5
TrustpilotResponsive
Luke has been great at communicating. He has been responsive when dealing with our queries. He recently replaced our previous property manager and has been doing well so far. :)
5/5
GoogleCan't say enough about my experience with agent Regan Compton. From my first phone call, Regan has attended to mine and my flatmates' every question and concern with professionalism and patience. His positivity and reassurance was critical during the more tenuous parts of the process of securing our flat. He goes above and beyond. The next time I'm looking for a property in the area, I'll be reaching out to Regan and Life Residential first.
Hi Kayla, great to hear that you have had a positive experience with Regan. Thank you for your feedback. We are always here next time you're looking for a property in the area!
5/5
GoogleMy partner and I have recently moved to Metro Central Heights in Elephant & Castle. We had a great experience thanks to Ms Erjana Metra from Life Residential, who introduced us to the property and showed us around thoroughly. Her service has been extremely valuable in terms of availability to answer all our questions promptly and help us with the whole referencing process. We would definitely recommend both her and the agency for future properties!
Hi Francesca, thank you for your feedback. It's great to hear that you have had a good experience with Erjana.
5/5
TrustpilotAmrita Rathod
Amrita's professionalism and approach to the tenancy renewal process were exemplary. Her attention to detail and clear communication facilitated smooth interactions between the landlord and myself. I greatly appreciated her prompt responsiveness to any inquiries or concerns, which instilled confidence throughout the process. Overall, I am thoroughly impressed with Amrita's services and wouldn't hesitate to recommend her to anyone in need of similar assistance. Thank you very much for your exceptional support!
4/5
TrustpilotAll good!
All good!! We got some issues with the flat and our Manager was able to contact quickly the landlord and to solve / get a compensation for the inconvenience.Thank you!
5/5
TrustpilotRenewal managed professionally
Abby of Renewal Department from LR has proactively initiated the renewal process and offered sufficient turn-around time for all parties to discuss. Communication was well managed and I appreciate Abby's follow up in a timely manner.
Dear KL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abby, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotResolution to a complex issue
I recently had a complex issue that had been pending for the last three years. Despite continuous escalation, multiple parties, including CEP energy providers, were not addressing the issue. However, my property manager, Rosita Kausiute, recently took decisive action to partially resolve the issue. I commend her for her efforts, as this was longstanding problem had previously gone unresolved for three years.
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Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
