3/5
TrustpilotA Great Idea, Poorly Managed
My experience with Facebook
Trusted Agent profile · Knutsford
Irlams Knutsford reviews
★★★★★
1,731 reviews across 3 platforms
103 King Street, Knutsford, WA16 6EQ
Irlams's office in Knutsford, at 103 King Street, is rated 1.8 out of 5 across 1,731 reviews on three platforms, including 162 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
162
Reviews on Google
This office
13
Reviews on Facebook
This office
1,556
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Irlams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Knutsford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotCannot recover a hacked account
Cannot recover a hacked account. No matter which advice you follow from Facebook, nothing works. Everything is on an endless loop, with no human help. Now stuck while who knows what does with the account. Utter dissapointment.
1/5
TrustpilotWhat is actually going on at Meta…
What is actually going on at Meta headquarters? I've been a Facebook user for almost 20 years, but the site has become so damn unusable I'm considering leaving it entirely. It has become especially useless to businesses and advertisers. My Facebook business page has gotten literally ZERO interactions in the past month despite having an audience of well over 100 followers and dozens of posts (which used to get at least one or two interactions each until some recent awful "algorithm update"), the Facebook groups I'm in are all having problems because Facebook's new and "improved" algorithms are only showing users sales and fundraising posts while hiding the actual good content and mandatory rules the groups rely on to offer their members any value or maintain any law and order, and Meta now seems to have fully automated its ad creation process to the point that we are no longer allowed to have any input at all in what target audiences our ads are shown to. This week I was not even able to choose a specific geographic audience for the IN-PERSON EVENTS I AM ADVERTISING. Basically all of the features in "Meta Business Suite" glitch out constantly and work less than half of the time, and there is no way to contact a human for any support. All of the "Contact Support" buttons either do nothing when I click on them or disappear and redirect me to utterly and completely useless and irrelevant "help" articles that have nothing to do with the features I need to advertise my business which have now been removed from the advertising capabilities or the glitches I am experiencing which are causing the few features that DO remain to simply not load or work. What in God's name is going on over there? Are they TRYING to lose customers? It really feels like that at this point.
5/5
GoogleHaving recently purchased a property through Irlams Estate Agents Declan Waters has been very efficient and friendly in sorting the purchase. I strongly recommend this company and i will certainly be using them again.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Good morning Darren, Thanks for the review, it is very much appreciated. I'll pass your comments on to Declan and if we can be of any help moving forward don't hesitate to call. Best regards, Irlams
1/5
TrustpilotWrong way of using power
I'm (or was) a member for more than 10 years. Yesterday I found out I was blocked from a certain group without any notification. If I didn't search for something I wouldn't even know. When I asked the person in charge of the group he explained to me that I was blocked because I used a weblink multiple times. That isn't true at all. I accidentally did that once. Today I send a DM to Facebook to ask for more information about it and now my account has been suspended just a few minutes ago. Wauw! What a wrong way of using your power Facebook. Now I dont even want to use your crappy app anymore. I deleted Facebook and Messenger and I really hope that it's going to bite you in the ass! This is not the way to handle your customers!!!
1/5
TrustpilotNO SUPPORT WHAT SO EVER
They don't allow any meaning of communication, you can't contact the support, they just link to articles which link to other articlesMy aunt's account has been hacked because she gave her personal info to her friend on messenger who has been also hacked, we searched for a meaning to contact support and give all the proves maybe they help us recover or at least delete the account because the hacker is continuing to access more accounts of naive people. All i found is a bunch of stupid articles linking to each other without an end.PEOPLE NEED REAL SUPPORT NOT ARTICLES.
1/5
TrustpilotFB Worst Selling Site In History
This is the absolute worst selling site in the history of sites to use to sell items. I mean no comparison, Facebook really sucks. If I had not already wasted hours and days posting so many ads I would look elsewhere. They NEVER do anything right. They never respond back. They have a help n support option yet never help and never offer any support. You can post an ad that they will flag because it appears to be against their policy. Then you have option to appeal decision. They then will approve ad,which is no surprise,because it shouldn't have flagged in the first place. Yet even know ad was approved, because it got flagged, it's held against you as if you did something wrong. After 3 times the morons block you from posting further. So your punished for their incompetence. Truly the most ignorant, ridiculous running site online. If your thinking of posting items on Marketplace. Don't waste your time. They have no clue what they are doing. They must purposely look to hire the most uneducated, literally dumbest people on earth!!
1/5
TrustpilotReported hate speech
Reported hate speech, literally pure racism. And somehow facebook says it's ok and doesn't ban em. Meanwhile I got banned for typing the words " you can't be serious?" Amazing how that happened. Took screenshots also. Facebook is ran by a bunch of liberal toolbags.
5/5
GoogleI’ve worked with Irlams, since Tim formed his business after his Gasgoine Halman years. He and his team have always been first class in helping us sound tenants and supporting us through the whole process. Would recommend them to anyone.
Agent replied · 27 December 2024
Thank you Pauline for the brilliant review. It does mean a lot and we really enjoy working with you. All the best, Irlams
1/5
TrustpilotFacebook has been censoring me for…
Facebook has been censoring me for years and years and its repulsive and against human rights!i cannot share any posts on feeds.I cannot post post in publicThis is corporate AMERICA!!!!!there are no human rights but the pedos have more rights!!
1/5
TrustpilotHorrible I've been locked out of 5…
Horrible I've been locked out of 5 accounts for logging into them from my uncles house, Not only I gave up trying to make a Facebook account for a year, and now I decided to make one but then I get locked out instantly before even being able to get onto it because I have to wait a day to be authenticated, What has Facebook came to now its really bad wouldn't recommend would rather use twitter or any other social media.
1/5
TrustpilotMy wife’s Facebook account got hacked…
My wife’s Facebook account got hacked and they changed the email address and telephone number on the account so there is no way she can recover her account. There is no way to speak to them or get any correspondence. Total waste of space.
1/5
TrustpilotWhy do you send alert emails out asking…
Why do you send alert emails out asking if it was me. But saying it was done from Birmingham when I was in Yorkshire. Get your locations sorted out, surely surely its not so dificult for all those techies.
5/5
GoogleGreat agents, we’ve been dealing with Dan Hutchings. Easily the most tenacious and helpful people we’ve dealt with through the moving process. He will move mountains to keep clients happy. Always available on the phone and email too.
Agent replied · 22 January 2025
Hi Dan, thank you so much for the fabulous review! I know our Daniel has been working very hard keeping the chain together and will be so pleased to hear this response. All the best, Irlams
1/5
TrustpilotFacebook is full of scammers and hackers
Facebook is dead in the water I was hacked and requested help but they were not interested in helping I do hope someone brings another platform out soon that's reliable and safe it's full of hackers and scammers now. Slowly Im deleting all accounts with them very poor service.
1/5
TrustpilotNot able to follow own previous replies and keep promises
Someone stole my card data to charge the card through Metapay. I adressed the issue to Metapay. At first they provided a standard "bug off": "We were unable to verify your payment method. To protect our users, we can't confidently re-enable your payments account at this time". However, I didn't ask to verify my payment method (the scam is not related to MY payment methods, it relates to unauthorized use of my card by a third party through METAPAY), nor did I ask to re-enable my payment account, since I don't even have one established. As the thread was closed, my objection by email went to nowhere. The second request was seemingly successful: some Natalia responded they had verified the fact of the fraud and were going to refund me. As this didn't eventually happen, I presented them with the evidence from my bank. A while after I got the same "We were unable to verify your payment method", as if no previous reply by Natalia existed. The thread was again closed by Facebook support. This is abominable. Also, when one presses "See options" button, hoping there's a chance to appeal to their chatbot-like reply and submit a new message to the case thread, all one can see, once a thread is terminated for no reason, is "Delete message". This is mockery.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking, there seems to be little control relating to the companies they allow to use the Facebook platform to promote their products, which from my experience and research, are in the whole, pretty poor. I constantly receive posts on my Facebook page promoting goods and services and when I review the said goods or services they mostly have a one to two star rating for the product and/or service.Facebook seem to have very little in the way of filters in relation to who they are happy to accept money from to promote their products, so suggests they are also potentially happy to let their Facebook users be exposed to poor quality goods and services, hence my one star review.They should really carry out some form of due diligence before accepting money and allowing any old company to use their Facebook platform to promote their goods and services.
1/5
TrustpilotAbysmal experience with Meta AI
I was really looking forward to trying out Meta AI, but unfortunately, it's been a disappointment. The responses often feel generic and lack depth. I've had to repeat myself multiple times, and even then, the AI seems to miss the point. The conversation feels forced and unnatural, like I'm talking to a robot (which, I guess, I am). The lack of understanding and insight has been frustrating. I was expecting a more intuitive and helpful experience, but it's a letdown.
1/5
TrustpilotFB isn’t social media…
FB isn’t social media…They have been the biggest enablers of all the bad habits and encourage them to continue. 1. FB is the new adult content site. I don’t know if you knew but now you get daily recommendation of all the best adult content they have to offer. Their reel is nothing but unfiltered and no blur adult content. You see everything. Best of all you report it. Their mod’s reply back saying they will not be taking it down. Mind blown. So FB knows about this and actively promotes it. 2. It’s a scam haven. If you want to scam feel free to join them. They won’t stop you. Their market place is a joke. And their dating service is a bigger joke. 3. They hack your devices. How do I know? I tested it and I figure it out. Had Facebook site opened in the background while talking to someone on the phone. Purposefully saying key words and brand names to see if it caught it. Hung up the call refreshed the site and there it was ads for the items I was talking about. Mind you every setting they make available to me is set to restricted and do not monitor. I’ve opted out of everything. Sorry I don’t use a service that spies on me. Overall FB is a virus. That found a way to run legally and have legal protections to steal. I’ve done the research and put it all to the test myself. And seen it with my own eyes. I’m sure that If the government stepped in moderated them fixed them up then they would receive a higher rating. But no social media is a rowdy dangerous Wild West haven for the worst things possible.
1/5
TrustpilotFacebook have only once took down '…
Facebook have only once took down ' puppies for sale ' advert that i report. I report many more .Rescue centres are full and i know some of these adverts are from puppy farms . I called psychic sofa, i wrote an honest review which was negative as experience was bad. Facebook took it down stating i was just looking for likes. I then put screenshot of the call and bank statement to prove it happened. They re just not very nice people i think. I dont care if they remove my account ,but it must be dreadful if your business relies on it . I think they should just say ' we accept any puppies for sale advert 'because thats what they do.
1/5
TrustpilotOne or more hackers from Pakistan took…
One or more hackers from Pakistan took over our business page that we built over ten years, a following of 167,000 people, and it was taken over by hackers two weeks ago and facebook has done nothing. Took a week to get a trouble ticket opened and then it's been another week, so the hackers have access to our base, our support page, all our information, TWO WEEKS. Facebook provides no route to resolution, no people to talk to, and we used to spend $2K a month on advertising with them until this happened!
1/5
TrustpilotFacebook's Unjust Practices: A Platform in Decline
I am extremely disappointed with Facebook and its handling of accounts. They shut down accounts without providing any clear explanation or response, leaving users in the dark. My account has been restricted numerous times simply for posting or commenting, often without any valid reason. The Facebook system is a complete mess and far from what it used to be. I demand the resignation of everyone involved who can't do their job properly. It's frustrating and unfair to loyal users who just want to engage with their friends and communities. This platform has seriously gone downhill.
1/5
TrustpilotDangerous
Okay. I've just had my actual genuine facebook account suspended. For..... reporting a profile over a period of 3 months for using photos of me swiped from a dating app. And guess what. That profile impersonating me is still there. Why hasn't that profile after being reported numerous times over many months not been asked to verify who they are via photo id and video selfie. Like I've had to several times??? It's about time this dangerous site is shut down.Anyone from meta reading this. I tell you. I am now seeking legal advice.
5/5
GoogleJust completed and exchanged on a property in Knutsford with the help of Declan. Declan kept us updated throughout the whole process and was fantastic. Would definitely recommend / use Irlams Estate Agents again. Thank you for all your help.
Agent replied · 17 June 2024
Hi Laura, thank you for your kind review. It's been an absolute pleasure working with you, I'll be sure to pass your comments on to Declan and the team. Tim Irlam, Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Irlams Knutsford
Has Irlams won any awards?
Yes. In The Trusted Agent 2026 awards: Irlams, Knutsford won Trusted Agent.
