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★★★★★
161 reviews across 2 platforms
36 St Johns Close, Knowle B93 0LE
Xact Homes's Knowle office at 36 St Johns Close is rated 4.6 out of 5 across 161 reviews on two platforms, including 152 Google reviews rated 4.6. The 9 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Knowle office, from every platform, shown as written. First names only.
5/5
GoogleWe purchased our new property from Xact and they have been wonderful. They managed the process extremely well with proactive and quick communication throughout - especially from Jacob who was brilliant, thank you!
Hi, Laura. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleAn excellent company that offers professional, practical advice in an engaging and warm way. Lots of experience and a well balanced team of agents who are always accessible, knowledgeable and helpful. Xact made a stressful situation bearable and I recommend them without reservation.
Hi, Rosella. We appreciate the kind words and are glad we could provide you with a positive experience!
1/5
FacebookThe worst Agents I have ever used. The pictures show the state of the apartment upon moving in and that I repeatedly asked to be fixed, all where ignored.The Financial Director is a Rude and Unprofessional Little man who has no Concept of running a business well.Staff are unhelpful,slow,painful to deal with. Pictures show the state the property was in when I moved in.Also they use sub standard door repair men, this door is brand new with a brand nee handle and after less than 7 weeks it’s come apart. Xact want to charge me again for something they should have repaired properly in the first place. See the picture as proof of the poor craftsmanship. This is the standard you can expect fromThis poor excuse of a company.This property is bow for sale for over £220,000, if you look at the pictures on right more no improvement to the property has been made. This property is not worth the money owner has used the cheapest materials and and a lock of paint. After only living in this apartment for 6 months, I had issues with the electrical system,bathroom and plumbing. The shower had mould and black bacterial build up everywhere. Also the walls and floor are so thin you won’t be able to enjoy music or a film. The current owner has spent little to nothing to make this property worth the price they are asking.Avoid at all costs.12/09/2021 updateAlso anything that goes wrong in any of their properties or needs replacing that isn’t your fault they will try and force you to pay for it.Don’t add stress to moving or buying a new home, Xact will add not just intense stress but also misery and utter frustration.
5/5
GoogleWe have used Xact three times now. Every sale experience has been a positive one. We wouldn't use any other agent.
Hi, Tracie. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
FacebookI would highly recommend Xact Homes. Very good communication which I found important during what is an anxious and fraught time. Everyone is helpful and friendly. The app that they use for tracking viewings is very useful.
Hi, Louise. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleIt has been an absolute pleasure to deal with Xact from start to finish. No stress, they have dealt with everything on our behalf and made this whole process so easy - thank you Xact 10/10
Thank you Julie so pleased for you, best Jeremy
5/5
GoogleWonderful in dealing with a very tricky sale - calm, warm and professional throughout a tortuous process which was not of our making but reflects the crazy system of house sale & purchase we have today.
Hi, Margaret. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleXact have supported me throughout the whole process of both selling and purchasing a property. Their communication is amazing and they are always updating on the latest information in, what is, a very stressful process.
Thank you Laura best regards Jeremy
5/5
GooglePleasant people to deal with...
Thank you
5/5
FacebookFantastic experience selling our home - Freya gave a really personable service, regular communication and responsive. Thank you so much for all your help 😀
Hi, Sophie. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleA very supportive and professional company that provided excellent customer service throughout the process.
Hi, Martyn. We are thrilled to learn that you had a positive experience with us!
5/5
GooglePersonalised and professional service from start to finish. A genuine delivery and caring approach to both selling and buying.
Thank you so much Laura much appreciated Jeremy
5/5
GoogleFantastic experience, great people, efficient and really joined with their advanced systems. I have no hesitation in recommending them as an outstanding estate agent. Thank you.
Hi, Paul. We are thrilled to learn that you had a positive experience with us! Thank you Jeremy
5/5
GoogleWent to view a property with Olivia back in August, she was very informative and got back to me with all the promised answers. Now I'm moving in!!
5/5
GoogleI found Xact both professional and helpful at all times. They made a stressful process relatively easy and would be my first choice in future.
Hi, Dave. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleGreat service nice people , did a great job selling a difficult property . Very patient as they received a lot of communications .
Thank you Nick appreciate your review best Jeremy
5/5
GoogleExcellent service from start to finish, I would definitely recommend Xact to anyone thinking of selling.
Hi, Gary. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleI had a first class viewing with Michelle, very professional, knowledgeable, a great listener and most importantly very personable! Thank you! 😀 …
Thank you so much Denise that is great of you to review Michelle’s service best regards Jeremy
5/5
GoogleGreat team at Xact. Dealt very professionally and sensitively with the sale of my late mum’s house. Would definitely recommend using them.
Thank you so much Louise for your review best Jeremy
4/5
GoogleVery professional and effective service, kept us informed on regular basis, with prompt feedback. Highly recommended.
Hi, Tony. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleGreat communication from start to finish. Always able to get hold of someone in the office when needed. Would definitely recommend.
Hi, Daniel. We are thrilled to learn that you had a positive experience with us!
1/5
GoogleThere would seem to be very poor communication between themselves and the customer. One lady in the office in particular has no idea of customer service. Not even given the courtesy of a final call-back to confirm our purchase had been unsuccessful.
5/5
GoogleXact provides excellent realty services and they have very good team. Very professional and supportive people.
Hi, Kay. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleEveryone was so friendly and helpful from start to finish, was a relatively stress free house move!
Thank you immensely for your kind words, Monique! We are thrilled to hear that your house move was stress-free.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Xact Homes's Knowle office has 161 reviews across two platforms: 152 on Google, 9 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Xact Homes Knowle is rated 4.6 out of 5 across all 161 reviews, and 4.6 out of 5 on Google from 152 reviews, checked 9 October 2026.
Xact Homes Knowle, 36 St Johns Close, Knowle B93 0LE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.